staff was friendly and super accommodating. easy late check out and bed was so comfy!

the big swimming pool, serene and tasteful room decor and your very helpful, cheerful and accommodating staff

an outside service for laundry and no money retention in check-in

cleanliness. the pool, sauna and gym were opened this time. we love it

i was working • the tv cable connection cuts out unless adjusted repeatedly • noise from the gym weights dropping reverberates throughout the building • requests for room changes were met

i was a late unexpected arrival and they were very gracious in welcoming me

shuttle took a long time to arrive at the airport and we had to leave the hotel early with kids because of the shuttle program

good gym and pool

kids hockey tournament. elevators were playgrounds. but hey!!! i was a kid once too. haha

it was very clean and friendly . we enjoyed our stay here free parking and wifi

it was able to get a late check out which was so incredibly helpful. thank you!

laundry matt was not working

to complain about…the pillows were a little hard and lumpy, kind of like sleeping on a bag of laundry but we’ve certainly experienced worse in our travels

were in a king bed room on the 1st floor beside the laundry room and when we arrived the noise of the washer spinning was very loud but the clerk at

fantastic breakfast, over the top staff and so accomodating.

we also asked for a late check out and there was no problem with that either since we were already members

size of room, clean, great choice of hot breakfast

the pool was incredible and loved that it was salt and not chlorine

hospitality and breakfast

tile around the pool was extrenely slippery

letting us have a late check out time to accommodate our flight tonight

customer service, breakfast

not able to provide hot breakfast due to coronavirus restrictions but provide a breakfast bag with coffee yoghurts biscuits

updated decor breakfast pool great for families

the gym was very nice with new equipment, well lit and very clean

the staff were very attentive and helpful, providing us with a late check out given our

location. facilities were good. enjoyed gym and swimming pool.

kids enjoyed the pool

as a family traveling with three kids, five bags, and two car seats, the location right at the airport was incredibly convenient

staff, beautiful and comfortable rooms the price was a little high as their was no amenities or room service due to the pandemic but they quickly directed new to some great restaurants that

we had a late check out at 1 pm and luggage stored after that

was really disappointed to be declined the request for a late check out by just 30 mins

staff allowed a late check out then stored my luggage so that was nice

the front desk made sure we had a shuttle to meet us and they gave us a late check out when we couldn't get a flight

the lady working the breakfast the front desk workers the shuttle drivers

us as due to a flight cancellation we did not check in until the morning and were given a late check out to 5

granted a late check out, which was very welcome.

we were allowed a late check in past midnight and a late check out which was very

late check out until 6:30 pm for just 50 cad

great customer service, needed a late check out and the lady on the desk pushed it to 3pm

they did everything to accommodate, granted early check in and late check out no extra charge

room was great clean, tidy, comfy bed and the offer of late check out was great, close to airport

of the room , no explanation we arrived friday aug/27 /2021 they did not explained anything how laundry service works, we went out all day saturday came back in the evening our room was not clean

really nice, clean, and quiet room. excellent breakfast and gym facilities

they did everything to accommodate, granted early check in and late check out no extra charge

got in late on a stop over and checked it

i like the most that they offered the late check out as our flight is late in the evening

our kids were staying in this room and we told them it was extremely unsafe

studio rooms, with comfortable beds full bar on site, snack counter available, game table in lobby friendly bus service to the airport even

it would have been nice if there was room service, but the food selection was

there was people running and screaming in the holloway , woke up my 2 year old , also asked for a late check out and the receptionist was rude and said we already gave your room to cleaning and you

wifi was great too

very friendly staff was very clean and we enjoyed the pool

had a pool and gym

gym has weights and trade mills

comfy place to rest. late check out was nice.

very close to airport and shuttle.

that didn’t have a shuttle service from the airport

beds comfort, breakfast and shuttle service

excellent value - airport shuttle provided great service

we had a late flight that came in at 1am and they offered us late check out (which was free of charge)

nice clean 1 bedroom suite with good size kitchen and bathroom.

clean, quiet, shuttle to the airport, easy underground parking for a week, while we were on a trip

beautiful lobby and good breakfast

to many other ihg hotels ive stayed at, this was on par with your typical hotel with a bonus own kitchen

he was asked if its possible to get a late check out as we wanted to go to church first

they also extended a late check out, even when they were sold out

very kind at the check in, allowed us early check in and late check out. everything was great.

and commercial areas; available and engaging staff, happy to accommodate a generous request for late check out and swiftly address anything else with the room

parkingif you come in an late check in

allowed late check out and stored bags for extra 4 hours beyond check out time

was suitable for my needs - walking distance to st catherines st & downtown area - coin-operated laundry facilities at the 2nd

ev chargers in parking

lobby bar and cafe experience, it closed early and had a limited range of drinks and snacks

room was amazing we had been given an upgrade and wow, we had a massive bed, kitchen facilities a jacuzzi bath and loads of space, plus access to a nice pool

the hotel also provide flexibility in late check out

also, we were approved a late check out because my friends is pregnant and that showed how human the team is

wifi sucked

allowed early check in upon request

is a small 5* hotel with great location, large and comfy room and bathroom, free in room wifi and nice bar

was cleared but they were very professional about it and made the next day easier by giving us a late check out

accused me of making up a conversation i'd had with one of her team regarding a late check out

they provided late check out

flight was late the day i was leaving and the management had no problem giving me late check out without

hotel scored big with me just by allowing me to an early check in the morning and one hour late check out the day i was leaving

let us have an early check in and late check out. easy to got to from the train station

the hotel staff was really accomodating for early check in and late check out

room were very nice. they allowed early check in and a late check out.

two separate beds, a view of the charming street, wonderful staff and a late check out

breakfast was fantastic, lots of choices to eat

at the front desk was able to provide a late check out and also recommendation for food delivery since i arrived on sunday evening and most

the hotel staff was incredibly kind, and gave me a 3 hour late check out for free, and helped me with everything that was needed during my stay

a late check out was possible, thank you for that

also the late check out fee with my next flight being so late in the day

requested late check out, which was approve at free of charge, when we asked to stay until 3 pm, then answer