comfy place to rest. late check out was nice.

breakfast area is a little cramped, but good breakfast.

mini gym

very close to airport and shuttle.

the shuttle service to the airport was a great plus

i like the most that they offered the late check out as our flight is late in the evening

got in late on a stop over and checked it

excellent location close to airport, and free hotel shuttle 24/7

good rooms, nice bar and food, good gym.

a pool and a gym! excellent bedroom for a reasonable rate at the airport.

room was great clean, tidy, comfy bed and the offer of late check out was great, close to airport

they did everything to accommodate, granted early check in and late check out no extra charge

17% service charge for room service

pool was out of service, but they arranged for us to use the pool in the hotel across the road.

we landed quite late and were hoping to order room service but we knew the kitchen would be close by the time we reached the hotel

late check out until 6:30 pm for just 50 cad

great customer service, needed a late check out and the lady on the desk pushed it to 3pm

location, possibility of late check out, cleanliness, room size

granted a late check out, which was very welcome.

us as due to a flight cancellation we did not check in until the morning and were given a late check out to 5

the front desk made sure we had a shuttle to meet us and they gave us a late check out when we couldn't get a flight

staff allowed a late check out then stored my luggage so that was nice

we had a late check out at 1 pm and luggage stored after that

was really disappointed to be declined the request for a late check out by just 30 mins

excellent breakfast

the staff were very attentive and helpful, providing us with a late check out given our

we had 2 small kids, one in baby stroller and lots of luggage but there was no facility to help us get to the

all, but good view)

handbag in lobby bar which was thankfully returned to me via the efforts of the wonderful bar and front desk staff

they honoured my early check in and waived it because of my bonvoy loyalty

we had a late flight that came in at 1am and they offered us late check out (which was free of charge)

far away and shuttle ended at midnight.

clean, quiet, shuttle to the airport, easy underground parking for a week, while we were on a trip

new, very clean, room was very spacious and the airport shuttle.

rooms were spacious and clean. hotel facilities and breakfast were good.

there was people running and screaming in the holloway , woke up my 2 year old , also asked for a late check out and the receptionist was rude and said we already gave your room to cleaning and you

breakfast not included, wifi was slow and unreliable, staff could be friendlier.

spent one night, but would've liked another so i could have used the pool and gym

the bar is really nice, again you do not feel like you are in a hotel

i asked him to send room service to remove it, and he said that there was no room service

letting us have a late check out time to accommodate our flight tonight

is very clean and organized and furniture is modern, i liked the the staff, room, pool, gym, and

pool and gym were great

breakfast was also great, the staff was visible at all times and kept everything stocked up

the breakfast bar was excellent and the beds were comfortable

it was able to get a late check out which was so incredibly helpful. thank you!

keurig coffee, lol the gym room smells strongly of the plastics in the equipment.

have laundry machine parking free, breakfast offer very much earlier likes 6:00am very close to airport,

laundry matt was not working

friendly staff and great breakfasts

i was a late unexpected arrival and they were very gracious in welcoming me

good location, clean room, ample parking

kids hockey tournament. elevators were playgrounds. but hey!!! i was a kid once too. haha

mostly pool for kids, they enjoyed it

breakfast was good with amazing staff. the pool with warm water. great for the kids.

very kind at the check in, allowed us early check in and late check out. everything was great.

they also extended a late check out, even when they were sold out

he was asked if its possible to get a late check out as we wanted to go to church first

parkingif you come in an late check in

and commercial areas; available and engaging staff, happy to accommodate a generous request for late check out and swiftly address anything else with the room

allowed late check out and stored bags for extra 4 hours beyond check out time

they upgraded my room, and i had kitchen and laundry room too

you have to pay full at entrance, the path from garage to elevator is shared with full laundry carts (that's far from a welcome image), and the girl

was suitable for my needs - walking distance to st catherines st & downtown area - coin-operated laundry facilities at the 2nd

staff was not cooperative for early check in. lifts are congested and wait times are longer.

also, we were approved a late check out because my friends is pregnant and that showed how human the team is

the hotel also provide flexibility in late check out

gym was closed which was a little upsetting.

room service was good

i was disappointed when my room service order was incorrect one night

was cleared but they were very professional about it and made the next day easier by giving us a late check out

they provided late check out

hotel scored big with me just by allowing me to an early check in the morning and one hour late check out the day i was leaving

accused me of making up a conversation i'd had with one of her team regarding a late check out

flight was late the day i was leaving and the management had no problem giving me late check out without

two separate beds, a view of the charming street, wonderful staff and a late check out

let us have an early check in and late check out. easy to got to from the train station

the hotel staff was really accomodating for early check in and late check out

room were very nice. they allowed early check in and a late check out.

information about hotel amenities

a late check out was possible, thank you for that

requested late check out, which was approve at free of charge, when we asked to stay until 3 pm, then answer

was ready upon arrival, handy to the bell centre, cora's, late check out, and they were able to store our luggage while we waited for our flight

late check out 1pm instead of 11am

when asked to extend for a late check out because they promised water back on later so i could have a shower

we were able to purchase a late check out as out flight was scheduled for the evening

staff was very nice. understanding when i asked for a 30min late check out.

room service -kitchen close~11:00

room service came to the room a couple of times but didn't actually change the sheets

great front bar and restaurant overlooking a quant square

location, size of rooms, kitchenette, late check out, quiet room

early access to rooms or late checkout, is 'limited'

we also received a late check out (big thank you

the breakfast is plentiful and fresh

huge clean rooms, clean, nice staff, valet parking, gym and pool