we got a high floor room and a late check out

glass bottom pool and the cold/ warm and regular temperature pool was the highlight

room service breakfast was excellent. location next to old montreal was very nice.

this free wifi is fast enough to stream, so you don't need to pay for the enhanced

magical hotel for the kids with top quality comfort and a new york feel, lovely staff

the breakfast - the croissants were excellent. the pool. the late check out (2:00 pm)

room service and restaurant food can be better.

pool was a little small, you couldn't really swim if there were kids in it

the staff is very helpful and the services quick, in particular the room service

we only stayed for one night, the hotel front desk was very kind to let us to have late check out

appreciated the late check out

they allow me to do early check in and late check out!

also they accommodated a late check out at no extra charge

wifi connection was not good

location cozy breakfast included valet parking large rooms accommodated my late check out

room had a fridge and microwave as well as a bar sink that came in handy

nice neighboring bar connected through lobby of hotel, perfect for happy hour or grabbing a snack before dinner

the gym had no weights and the bathtub seemed a bit dirty

a bar area would have been njce

check in and out are nicer than usual 3 pm and 12 pm, and they accommodate early check in and late check out with no charge when possible, we used both options

their gym is 24h open which means i got to go running on a treadmill at 3:00 in the morning, so that was

the room, the pool, and the egg chair on the balcony are the best

it was wonderful not having to return home with chores to do (laundry)

the chaos at breakfast.

we also received a late check out (big thank you

location, size of rooms, kitchenette, late check out, quiet room

early access to rooms or late checkout, is 'limited'

room was large - separate bedroom, roomy bathroom, well appointed kitchen, dining and living rooms

the pool and exercise area and the laundry

we were able to purchase a late check out as out flight was scheduled for the evening

staff was very nice. understanding when i asked for a 30min late check out.

sometimes room service would come right to the door and not back away or the doormen were waiting in the

room service for dinner could be more flexible with their menu and offer different light options;

the staff were terrific, the room service from the restaurant excellent

check in was a mess with big groups and we got our room at 6pm with no compensation except a late check out extended by 1 hour

the staff were able to accommodate a late check out for a reasonable price, and also they allowed for a secure luggage storage after

i found out that i had to pay more for late check out, so i simply decided to check out on time anyway

no flexibility with late check out.

i asked for a late check out but it was not possible, so i was offered to stay at the lounge and store my luggage

) - elevator - late check

i have also requested for an hour late check out, which they have agreed

- no late check out

was in a 'studio' room which meant i had a small kitchen which i used for all suppers and most breakfasts

great continental breakfast which by the way is complimentary

we had late afternoon flight the next day, and the staff was kind enough to give us a late check out

the hotel manager was kind enough to pay for the damaged clothing and provided late check out

larissa has been amazing at providing me with late check out and with giving me directions for tings to see around

asked for late check out the lady at front desk saying the late check out time is noon (that is not a late

late check out.

super nice staff, easy check in, late check out, lovely location, convenient for our plans.

late check out which was great because we had a later flight

extra late check out.

to check in early despite contacting staff 5+ months ago and them saying possibly depending on people checking

would have liked a little bar fridge to keep any drinks cold or food bought cold

my husband thought there should be a holding bar in shower to prevent slipping.

when asked to extend for a late check out because they promised water back on later so i could have a shower

late check out 1pm instead of 11am

at the front desk was able to provide a late check out and also recommendation for food delivery since i arrived on sunday evening and most

also the late check out fee with my next flight being so late in the day

the hotel staff was incredibly kind, and gave me a 3 hour late check out for free, and helped me with everything that was needed during my stay

staff was super nice and accommodating - requested for late check out as i had an evening flight and the hotel was kind enough to accommodate late check

breakfast options were very minimal. at least egg could and wifi service could have been better

wifi was very weak and tv channels limited

offer continental breakfast with room service

there was wifi in the whole hotel as well

the hotel staff was really accomodating for early check in and late check out

room were very nice. they allowed early check in and a late check out.

two separate beds, a view of the charming street, wonderful staff and a late check out

let us have an early check in and late check out. easy to got to from the train station

the hotel staff was really accomodating for early check in and late check out

were very kind, they gave us a late check out and and the location is so good too

they allowed for early check in and late check out as we were taking the train

breakfast in the mornings

breakfast good served from 06:30 to 09:30 not bad the gym room, small but it is possibile to work out

modern decoration room and facilities in the room bed is very comfortable also breakfast is excellent seats in the breakfast area with various choices adapting to various

was cleared but they were very professional about it and made the next day easier by giving us a late check out

they provided late check out

flight was late the day i was leaving and the management had no problem giving me late check out without

accused me of making up a conversation i'd had with one of her team regarding a late check out

hotel scored big with me just by allowing me to an early check in the morning and one hour late check out the day i was leaving

super slow check in, couldn t answer questions, refused to do a late check out because she didn t know how

the night reception was kind, a good working wifi

breakfast was a little basic, though i must admit it was good value for the prices charged

the gym was close all the time

breakfast was okay as well, especially since it s already included in the price

friendly and helpful staff, i was able to have a late check out very confortable and quiet room, great wifi very clean good breakfast perfect

was perfect, except the wifi

24hr coffee service, cleanliness, quite environment, sufficient breakfast.

comfortable bed shower pressure clean great breakfast kind staff

no daily room service for making beds, cleaning rooms.

the hotel also provide flexibility in late check out

also, we were approved a late check out because my friends is pregnant and that showed how human the team is

room service food was brilliant, however my steak was a little cold and the chips a bit burnt

i wish there was a pool or even just an ice dispenser machine.

wifi was so bad i couldn't even send emails and there was an extremely loud party in the hotel