also the resort is very spread out so while they offer golf cart rides you may be waiting 15 minutes

easy to find golf carts to take you wherever u want go

you'll have to endure another 30 minutes of unnecessary processes before a further wait for a golf cart to drive you up to 15 mins across the resort to your room

also, their mobile app to call the drivers for golf cart ride does not work

rhaps due to covid staff shortages) at which point

appreciated the facilities, tennis, shuttleboard, mini golf at no additional expense

the staff they were very kind with us. the room was very great, very spacious excellent pool.

the pools was immaculate and spacious

clean hotel with great pools and a good variety of food

we didn't end up using the kids club but they had a good schedule of stuff for kids 4 and up

if you are someone that is used to extremely good service you may be a bit annoyed that the golf cart to take you to your room takes 10mins rather than immediate or that the app to book the a

so be prepared to walk alot or allot time for the golf cart style shuttles for pick up

but easy to get around by frequent golf cart service

and their system of golf carts does not attend the needs of everyone

in line to get seated at a buffet and also no plastic or paper plates or bowls to eat around pool area or bring food back to your

reasonably priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

center was good with equipment for all sports, though some facilities needed a repair (ex: mini golf)

our entire experience was completely different from what we experienced in barcello the last two years we were there, not in a good way

also, the resort, while stunning, was so spread out that my kids were exhausted getting around (3 and 6 years old)

priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

the kids club at the beach could have been better.

the family selection is ideal for family with kids

kids club, worse i have ever seen

the kindness of breakfast staff in the nest restaurant

i especially loved javier

food could be better, room service very disappointing, long waits for food and drinks at pool

breakfast buffett was amazing with an abundance of choices.

thing that was not quite up to standard was breakfast service- this was slow and haphazard but possibly because covid regulations don t allow

the spa was also beautiful and our services very relaxing

the pool is very nice

rooms were clean, cosy, plenty of space, also a great pool, it’s away from tourist areas, quiet, tranquil

location, very nice pool and facilities, big room and comfy bed

clean pool

the breakfast was good and the pool was amazing

you can rent golf carts to tour around town which was fun and very reasonable

pool area is very nice

two restaurants and a bar on site

kids loved the pool

the pool is lovely and inviting

the room service food was ok

food was very good, and i appreciated the gluten free products at breakfast.

everything room service was great

but did not ruin my stay as found one later and the bar at the pool and the swim up bar and beach food was very good

stayed as a couple in the adults only hideaway section with diamond club service- and we literally pampered

the on site restaurant and bar are great and it's not a long walk into the town

one of them has the fish spa and you sit on the steps and get your feet nibbled by little fishes

it has free parking and a lot of interesting things like the cenote, iguanas here and there, and jungle

free parking

secure parking

entertainment is so boring by the pool, you can not hear the music, it’s only adults resorts, you could do some entertainment for adults and not for tamiles

one had a mexican mall where you could shop or go to the casino there

i did not like there was not an adult only hydro therapy spa and that other people could book in just to use the hydro therapy and steam/sauna not just spa

restaurants, hotels , food, pool, activities all perfect

adults only is the way to go

kids space staff was not good

may up end in some arrogance and bad service from one or two waitresses like in the ranch grill pool

the gym was absolutely gorgeous and the shows were fun and pretty quality

lines for the bar were long as there was one bartender

pools, beach, beds, cleanliness, landscaping, pool activities, kids park

the kids pool, beach, cleanliness around beach, night show, double decker bus, lighting, mini golf

the bellhop upon our late arrival drove us to our room in his golf cart to drop off our bags then drove us to the restaurant

soy milk available at breakfast at the buffet, but not available for the room

taking drink/food orders by the poolsides, there was none here so we had to walk over to the bar in the next pool to get a drink and there is no visibility of the kids pool from there so we

better rooms, better landscaping, nicer buffet area and a the best kids water slides

the place is clean and the spa is very nice

a lot things to do,(the gym is big, a lot of pools, a mall, dolphins, a big game place) the night shows at the theaters (+)spa, gym (+) the spa and the gym were very good, nothing compared to the different mindset of the rest of the hotel

would have liked to see a coffee bar or cafe option during the day

we were given a very nice room at the tropical resort on a premium level - close to pools & beaches

breakfast was exceptional

there is so much to do, also sports activities such as mini golf, bowling, tennis, go kart (14 years plus

e iguanas variety of activities (some free like amazing mini golf course some pay like bowling) a tiny cenote inside the hotel

pool area is great for kids

no snack bar available near poolside no night entertainment or live

enforce the rule that small children shouldn’t be playing by the pool bar

the hotel is on a side street so guests should think about renting bikes or a golf cart for their stay so they can explore the town

room was a bit worn down, and so was the outside pool area, but for this price i think it’s a great deal

a magical place from the morning a swim in a small natural pool - obo the sea channel - a lot of fish, skates, and moray eels, in addition to thousands of

wi fi,breakfast

wafle house down stairs for breakfast

would say the only little small hiccup is a little golf carts you have to wait on for a while until you can get transported from one restaurant to

riding the golf carts was fun also and we traveled with 3 little kids, they all liked it

golf and time share were a little pushy

didnt like that the water it the pool were cold, not alot to do in the facility, golf car and card are driving on the side walks

had hoped the golf might be discounted for guests from the other resorts, tjis was not the

golf cart rentals i felt were overpriced

was good - central but quiet and an easy stroll to restaurants, bars, beach and golf

the location was a bit remote but we used bikes daily or you can rent a golf cart or car

were thrilled to hav our own kitchen after having stayed in hotels for nearly a month

great kitchen too

there is a separate pool which is not as busy as the main pool and the bar staff are fantastic

it s quite loud, especially the family pool which is pretty bad

the salmon of the breakfast was to salty. and the oriental restaurant to hot.

restaurants, in lobby, room service, etc

breakfast and lunch were fantastic however

a little more rustic than advertised.? pool wasn’t very inviting.

loud frogs at night who swim around the pool and hop around the restaurant area

complex of hair 6 rooms with a nice pool

to begin with the service and facilities are terrific, the pool out of this world

the restaurant had delicious food and the pool was key

showers leak into bathroom and toilet area, tvs are out dated and don t connect to wifi to be able to stream from phones

friendly helpful staff big rooms with comfy beds we loved breakfast, lot of options and everything was fresh

staff at the gym and the staff at the reception who charged me 155 $

at the seaside grill, world cafe, room service, maintenance

plumbing issues, wifi doesn't work, night entertainment was not good compared to other resorts we have stayed in

you can't use the mini golf course, that is only for the highest level upgrade

exeption for us to eat out on the patio after my husband changed into a collared polo shirt, nice golf shorts and shoes

lastly, the whole crew really pushes on selling you their prime memberships - the lobby guys, the golf cart transport - everyone immediately starts selling it to you and would almost not take no

liked how close it was to the ocean and how it was just a ride in a golf cart ride to it

one was on it the whole time we were

nice gym

breakfast could improve (not expecting a resort variety but quality could be better)

lots of towels, lots of kitchen gadgets and pots were available

in bathroom, leaky shower drain install that sent water under our laminated-wood flooring in our kitchen/entrance (room 250; we never told them because we would have changed hotels rather than

breakfast in the morning was excellent

were in bad shape, equipment in gym was broken, 3 kayaks and paddle boards for many guests, lost luggage delivered at 3am and front

the gym is very well equipped and worth a visit

pillows can be better, in the pool of the kids has a two step, that in the night don't have lights and its a little dangerous if

i loved the foam party in the pool this year, it was great

amenities (gym, tennis, catamaran, games, archery, sports bar)

there were many things to do like tennis, golf, basketball, table-tennis and gym

the beach is a shuttle bus ride instead of a walk a cross the golf course, but once down there the beach area was really well maintained/organised - again, food

there would be a short cut through the golf field, but it’s private property, so you can’t cross through there, which makes the walk

for example only sports facilities were a single tennis court and a mediocre gym

that the pool close at 8

i went to reception and the money was there as the room service employee (luceli) took it to them

r me)

be better if they can spare one small pool with water slides and additional equipment to keep the kids active in the pools

more chairs by the pool.

a kaiak or a small sailboat out to the ocean for free for an hour or you can just relax by the pool or read you book at your room s hammock

pasta station in the buffet room was good and generally offered a good selection especially for kids

i recommend for a family vacation with kids or for a quiet romantic vacation

needs a bigger pool or another pool

breakfast buffet really good

and pool were beautiful

the outdoor area is huge, and i've stayed close to the pools, which was great, but was pretty far away from reception and the night bar, which it was

the food especially breakfast

lady that cooked the eggs for breakfast and the staff on general in the buffet where rude and might need a little more training

to many kids on the pool where the bar is.

was clean great staff the beach was beautiful good food in the buffet and we also had a snack bar definitely we will stay again

liked that the property was next to a golf place and we had a room with trees in front :-)

very calm good breakfast the kids loved the turtles from the golf course lake next to the swimming pool

incredible, the breakfast was superb, the pool area is great for relaxing with a nice view of the golf course

i was given a golf view room. the hostess was very kind and diligent.

was a little strange, but the room was great, pool fine for a cooling dip, good views across the golf course, turtles in