the location was a bit remote but we used bikes daily or you can rent a golf cart or car

was good - central but quiet and an easy stroll to restaurants, bars, beach and golf

golf cart rentals i felt were overpriced

pool was a bit dirty and dated.

location brilliant comfortable rooms, kitchen well equipped everything wonderful

it was hard to keep the pool clean with so many people going in and out of it

breakfast and lunch were fantastic however

the pool was lovely, the staff very attentive, and the food and drinks were excellent

the games room for the kids was brilliant

the kids loved the swim up bar and all the fun drinks

the hotel is on a side street so guests should think about renting bikes or a golf cart for their stay so they can explore the town

the breakfast was sufficient for what we need

a magical place from the morning a swim in a small natural pool - obo the sea channel - a lot of fish, skates, and moray eels, in addition to thousands of

pool filter seemed to not be working quite right, so the pool was a little cloudy

room was a bit worn down, and so was the outside pool area, but for this price i think it’s a great deal

there is so much to do, also sports activities such as mini golf, bowling, tennis, go kart (14 years plus

e iguanas variety of activities (some free like amazing mini golf course some pay like bowling) a tiny cenote inside the hotel

of all we got an upgrade to other of their hotels in the complex: barceló riviera maya the best one of all of them so this was amazing

palace was great but if you don’t have kids coming with, you can’t miss the riviera- adults only side

the u spa was one of the best massages i have had by far

the spa and the gym were very good, nothing compared to the different mindset of the rest of the hotel

my 4-year-old son had a great time in the kids club, shows at night were entertaining, good service to pick up the glasses around the beach

a lot things to do,(the gym is big, a lot of pools, a mall, dolphins, a big game place) the night shows at the theaters (+)spa, gym (+) the spa and the gym were very good, nothing compared to the different mindset of the rest of the hotel

minerve helped me reserve my spa experience

would have liked to see a coffee bar or cafe option during the day

the bellhop upon our late arrival drove us to our room in his golf cart to drop off our bags then drove us to the restaurant

the kids pool, beach, cleanliness around beach, night show, double decker bus, lighting, mini golf

the resort was full but we did not feel it

gym, plenty of activities, great pools

room service did not exist, i called three times and they did not answer me. really bad.

the beach , pool and the food

may up end in some arrogance and bad service from one or two waitresses like in the ranch grill pool

had like to take my kids to the waterpark in the palace resort, but, guess that was not part of my package

ginásio, kids club, beach, buffet choice, facilities in general are very good

pools, beach, beds, cleanliness, landscaping, pool activities, kids park

to spa is paid and expensive even without massage or therapy services

i did not like there was not an adult only hydro therapy spa and that other people could book in just to use the hydro therapy and steam/sauna not just spa

other resort brands offer exceptional upgraded services (premium bar, restaurant, pool, beach, liquor, etc

there are several resorts in one area but we wanted the adults only

adults only site is quieter, but transport to other aspects of barcelo becomes a challenge during

the gym is well equipped

room service is not to be missed as it s restaurant quality dining to the comfort of your balcony

room service breakfast was fine. we live in akumal so location was perfect.

the gym, spa, and restaurants were all upper class level

great room service 24hrs a day

kids club, worse i have ever seen

the family selection is ideal for family with kids

the kindness of breakfast staff in the nest restaurant

the kids club at the beach could have been better.

if you are someone that is used to extremely good service you may be a bit annoyed that the golf cart to take you to your room takes 10mins rather than immediate or that the app to book the a

but easy to get around by frequent golf cart service

and their system of golf carts does not attend the needs of everyone

so be prepared to walk alot or allot time for the golf cart style shuttles for pick up

very nice, the facilities are good, rooms are clean, good range of restaurants, great pools for kids and a really nice white sand beach right in front of the hotel

reasonably priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

center was good with equipment for all sports, though some facilities needed a repair (ex: mini golf)

breakfast was good

beautiful grounds woven into the natural environment, with a fantastic pool, large kids area and a nice beachfront

very noisy as we were close to the bar and families in our building. food could be better.

appreciated the facilities, tennis, shuttleboard, mini golf at no additional expense

staff members were very friendly, the other pools were great, the rooms were clean and spacious, the bathrooms in the room was amazing, the

in my opinion, it s not worth flying all the way there just to spend your vacation by the pool

wildlife, definitely kept kids entertained

beautiful pools, beach, and lagoon. lobby bar was fantastic. cabaret was well worth the money.

i didn t like waiting for the golf cars as much as we did, feels like they needed to run more of teen during dinner time and if

you'll have to endure another 30 minutes of unnecessary processes before a further wait for a golf cart to drive you up to 15 mins across the resort to your room

rhaps due to covid staff shortages) at which point

access to bikes would of been great so we didn t have to also depend of the staff golf carts to pick you up

the private beach is a short golf cart ride away

the pool is very nice

the breakfast was good and the pool was amazing

a clean and refreshing swimming pool

the pool is the perfect spot to relax and get away from busy beaches

clean pool

too much walk...the golf carts not enough fot the quantity people staying there

it was pouring raining they did not offer a golf cart to take us to the libby where transportation was waiting for

liked how close it was to the ocean and how it was just a ride in a golf cart ride to it

one was on it the whole time we were

i got a huge connected suit nearby the pool, there is golf car bring you to the beach club and restaurants

you can rent golf carts to tour around town which was fun and very reasonable

loved the pool

ha restaurant is just an overgrown beach bar with the most average food

we love that it is right on the beach, the size of the pool is perfect for our kids, the beach area is so peaceful - being surrounded by palm trees

location perfect right off the beautiful beach and pool clean and quiet

you do get an extra choice of breakfast at the seaside restaurant, but, unlike secrets aura on cozumel, there is no separate

it has a good location, beach was clean and nice, also the wifi was working super

he took care of extra pillows, dinner reservations, beach cabana rentals, and sent us a special breakfast for our anniversary

it provides what you want whether it's the party pool or quiet pool

i ordered from room service and theres a limit on how much you can order

) and for our 'giraffe' room the wifi was fantastic

it has free parking and a lot of interesting things like the cenote, iguanas here and there, and jungle

no wifi in the tents, only in main reception/restaurant area which is a bit of a walk from some of the

better wifi connection in the huts is needed

}%`

nice gym

in bathroom, leaky shower drain install that sent water under our laminated-wood flooring in our kitchen/entrance (room 250; we never told them because we would have changed hotels rather than

location is quiet but close to playa del carmen. breakfast was varied. nice size of the room.

please change the clock in the gym

we were told we cannot use the water provided in the gym when another staff told us we could

the food at the terraza restaurant seemed to be a lot better than our previous stays and at breakfast, the man makes the best omelets i`ve tasted

my kids and wife were asking to don´t come back to boston the last day

amenities (gym, tennis, catamaran, games, archery, sports bar)

i mean the pools are perfect for the kids, they are not dangerous, but i feel more comfortable with life guard for my kids

was well maintained, pool in a great location

the beach is a shuttle bus ride instead of a walk a cross the golf course, but once down there the beach area was really well maintained/organised - again, food

there were many things to do like tennis, golf, basketball, table-tennis and gym

there would be a short cut through the golf field, but it’s private property, so you can’t cross through there, which makes the walk

however, the place was really good; the staff, the room, the food, the girl at the kids club

my kids were bummed to miss the pool foam party

the food at the restaurants but there no words strong enough to describe the hotel with the pool bar in front of a wonderful beach

be better if they can spare one small pool with water slides and additional equipment to keep the kids active in the pools

and they could do an earlier show for the kids, take after sandos caracol maybe

be better if they can spare one small pool with water slides and additional equipment to keep the kids active in the pools

i was annoyed that the kids club said it was open every day, but it wasn't

nice small resort we felt like we had the pool & beach to ourselves

staff ,long queue to get drinks and absolutely noo many sunbeds ,its pretty hard when you have kids and many things to carry with you and be able to locate yourself in a nice spot with shade for

our kids love the pool and the beach so clean ,they tried to keep the sargassum to a minimum

breakfast buffet really good

by the evening we were back in the pool

the snack bar was so great for our kids and there were several options for getting drinks and food throughout the day

front, beautiful beach playacar in playa del carmen, great pools, gazebos available - which upgrades a romantic experience - staff super friendly and

was great the staff, and mel and giesla the spa team were always so happy and it was just great , i have booked for next year and it was

more shade around the pools and chairs by the pool

the pools are clean and well maintained

would say the only little small hiccup is a little golf carts you have to wait on for a while until you can get transported from one restaurant to

had hoped the golf might be discounted for guests from the other resorts, tjis was not the

riding the golf carts was fun also and we traveled with 3 little kids, they all liked it

friendly, wildlife, grounds/landscape was beautiful, golf course close and in great shape

swimmingpools and water playground for children posibility to visit coba and akumal parts using golf carts delphinarium and show for free at

liked that the property was next to a golf place and we had a room with trees in front :-)

this property is along the hard rock golf course

i was given a golf view room. the hostess was very kind and diligent.

was a little strange, but the room was great, pool fine for a cooling dip, good views across the golf course, turtles in

space was huge as we had a suite with a huge veranda looking out over a golf course

the swimming pool is quite big although we didnt use due to the rain, they provided towels for the pool

swimming pool is lovely

free car parking, nice pool.

they have a pool and 24 hour service at the registration desk

the pool was great

kids running around the pool and very noisy after 9:30 pm and before 9 am

r con, wifi, hot

everything worked well

room service was daily

the kids can swim in little pool while you have a drink and or food

really friendly staff too who helped us with getting some emergency laundry done when we arrived after a very rough journey from london

rooms are clean and tidy, nice outdoor swimming pool

my room was on the first floor with a little patio overlooking the pool

too many other small hotels are painting their properties all white trying to look like a spa --hate those

we had pool view room