the location was a bit remote but we used bikes daily or you can rent a golf cart or car

was good - central but quiet and an easy stroll to restaurants, bars, beach and golf

golf cart rentals i felt were overpriced

pool was a bit dirty and dated.

location brilliant comfortable rooms, kitchen well equipped everything wonderful

the hotel is on a side street so guests should think about renting bikes or a golf cart for their stay so they can explore the town

rock-formed pool connected to the canal

the atmosphere, service & staff. nice balcony with beautiful view of pool & inland waterway

room was a bit worn down, and so was the outside pool area, but for this price i think it’s a great deal

wi fi,breakfast

the room service was great, the private check-in service was very quick and informative with a glass of

breakfast and lunch were fantastic however

i had to critique, i would say the world cafe breakfast could have been better

the games room for the kids was brilliant

i had to take my kids to a different beach so they could play in a clean beach area

more than 50 people in line for breakfast had to cancel my breakfast and went outside to have it

we loved! barceló maya… the beach was the best place for our little kids

minerve helped me reserve my spa experience

pool bathrooms got yucky during a busy day. need cleaning throughout the day.

the food was excellent, room very comfortable, pools and beach awesome

there is so much to do, also sports activities such as mini golf, bowling, tennis, go kart (14 years plus

e iguanas variety of activities (some free like amazing mini golf course some pay like bowling) a tiny cenote inside the hotel

pool was at a lovely temperature

the swimming pools are immense and with lots of sun beds, the beach resembles a private bay, each room has

the took extra care to health measurements included constant sanitizing of the beach/pool chairs and restaurant tables

food, especial 24hr snack bar and pool side bar

location, lots of things to do for both adults and kids, excellent food in both buffet and a la carte restaurants

had like to take my kids to the waterpark in the palace resort, but, guess that was not part of my package

food, gym was the best i've seen around. shows

lovely beaches. nice pools. friendly bar staff.

the bellhop upon our late arrival drove us to our room in his golf cart to drop off our bags then drove us to the restaurant

the kids pool, beach, cleanliness around beach, night show, double decker bus, lighting, mini golf

ly at the breakfast)

you re traveling first time and with young kids beware of this place

bc of this i cancelled mine to allow my kids to do it and take their pics

to spa is paid and expensive even without massage or therapy services

i did not like there was not an adult only hydro therapy spa and that other people could book in just to use the hydro therapy and steam/sauna not just spa

other resort brands offer exceptional upgraded services (premium bar, restaurant, pool, beach, liquor, etc

there are several resorts in one area but we wanted the adults only

adults only site is quieter, but transport to other aspects of barcelo becomes a challenge during

it was pouring raining they did not offer a golf cart to take us to the libby where transportation was waiting for

too much walk...the golf carts not enough fot the quantity people staying there

of the staff would answer bad or make faces and seem like they we're doing you the favor and the golf cars at night passes to fast and won't stop for you and it almost seem like they were running

i got a huge connected suit nearby the pool, there is golf car bring you to the beach club and restaurants

you can't use the mini golf course, that is only for the highest level upgrade

like their facilities of kitchen

breakfast was great and the location too, the room was very comfortable and the bed was what i

the kitchen top stove does not work properly

staff was great. excellent breakfast. need a car, or a lot of taxis to go places, or tours.

please change the clock in the gym

there would be a short cut through the golf field, but it’s private property, so you can’t cross through there, which makes the walk

the beach is a shuttle bus ride instead of a walk a cross the golf course, but once down there the beach area was really well maintained/organised - again, food

there were many things to do like tennis, golf, basketball, table-tennis and gym

kids in the pool got a little rowdy during one week we were there, somebody needed to blow the whistle on them

very good restaurants. the beach had lots of algae, nice pool though. excellent staff

were in bad shape, equipment in gym was broken, 3 kayaks and paddle boards for many guests, lost luggage delivered at 3am and front

one main pool; no ac on buffet restaurant and gym (which made almost impossible to work out for a long

it over to the adults only pool but i'm sure it was just as great) -my husband loved the included gym and said the sauna was a nice bonus as well -there's sooooo many free options included within

breakfast had nice cultural choices. servers were awesome, especially jeff!

gym opens too late at 8am and breakfast ends at 9

payed 11 days of all inclusive service, after checking out from room at 12am, the food and drink bar service was no longer available

kids club is recommend for those who are traveling with kids to keep them occupy with a care taker

and they could do an earlier show for the kids, take after sandos caracol maybe

i was annoyed that the kids club said it was open every day, but it wasn't

we got wonderful massages at the spa and went parasailing, which was amazing

layout and pool location. access to the beach was great too.

complaints: seaweed on beach that they do try to clean up, no swim-up bar in pool, and no poolside/beachside waiter service

beach, staff were amazing particularly in kids club, huge variety of food available all day, good gym, good entertainment - kids loved it all

while the buffet was great, the options for kids in the restaurants was very limited.

the whole property is a good size - not too big - so the kids (teens) had the run of the place but could always find us

liked that the property was next to a golf place and we had a room with trees in front :-)

is in a beautiful setting and has a large pool overlooking the golf course lake with loads of wildlife

space was huge as we had a suite with a huge veranda looking out over a golf course

was a little strange, but the room was great, pool fine for a cooling dip, good views across the golf course, turtles in

very calm good breakfast the kids loved the turtles from the golf course lake next to the swimming pool

they have a pool and 24 hour service at the registration desk

the room was a very nice size the pool and pool area were superb

the swimming pool and relaxing area was also quite nice

lovely staff and wonderful pool.

free car parking, nice pool.

the breakfast was also tasty and the pool wasn’t too crowded

next time with my kids

food was very good the beach was amazing we are very happy with the service the kids club had very nice activities it was close to walk to the center the entertainment was nice

lady that cooked the eggs for breakfast and the staff on general in the buffet where rude and might need a little more training

the pool was amazing as it included the snack bar but the beach is the best part out of this resort

old loved seeing the turtle pond at reception everyday and there is even a tiny slide for little kids

really friendly staff too who helped us with getting some emergency laundry done when we arrived after a very rough journey from london

pool is perfect for kids with large areas that aren't deep, plus jacuzzi (same temp) with waterfall

great location and a lovely pool. the staff were all lovely and helpful too.

too many other small hotels are painting their properties all white trying to look like a spa --hate those

wifi was spotty.

kids screaming and running in the halls at night

the room is very big and clean, the bed is very comfortable, wifi connection is very good, and the bathroom is very clean

kids running around the pool and very noisy after 9:30 pm and before 9 am

no hot water, courtyard noise late at night/early morning, poor wifi service

the pool closes at 9pm

the pool and the late night swimming

close to both 5th avenue and the beach, nice little pool on the roof. clean and spacious

we didn't go to the pool but it looked nice (there was a bathroom too) and it has a nice view on the city as well :) it

there is also a good size swimming pool on the rooftop

told us they had a parking, they hadn t

little bit noisy with misic from the bar but not terrible

spacious rooms, good bar area to sit and relax with friends and location was excellent

loved the pool and the bar breakfast was amazing staff were awesome and my bed was so comfy

the property has a central location with parking nearby

my husband and kids slept just fine

apartment was immaculate, the kitchen had everything you could possibly need (even martini and shot glasses), and the beds were

washing and drying machine, complete kitchen, very comfortable room

my kids loved the rooftop pool

is great, we stayed in a room with a kitchenette appliances are all new