pool was wonderful and the beach was pleasant

was only one buffet so breakfast was super crowded and busy

at breakfast wasn t great

at the bars, at breakfast, in the restaurants and the cafe, all of them were amazing

very big hotel. large pools, kids pool and adult only pool. bar everywhere and great service

nice pool and beach area. great breakfast buffet. nice evening entertainment. friendly staff

kids had fun

with a special compliment to ana our housekeeper who was meticulous, gracious and helpful, to the pool consierge, regee, who was fantastic, funny and wonderful with assisting us on finding poolside

capacity, so the only thing i would note is you need to get up early to reserve chairs by the pool

pool chairs were always taken with towels, even though there was only 15-20 people in the pool.

the kitchen was well equipped except the coffee maker was only for 2 cups and we had a tough time

kids were entertained

there is a gym and spa on the property

the kitchen was well equipped

my elderly father had fallen ill and i asked for a late check out to have him rest a few hours longer before we left which was granted by the condo

eat options for those who prefer fish/sea food) and the japanese restaurant which my kids really liked

plastic cups and container for room service is unacceptable

wifi only in pool and lobby understaffed - not helpful and very slow link to other hotel flamingos

setting, lovely facilities, great spa experience

the steakhouse was the only place we went to for breakfast and the food was delicious and service was perfect

location, great pool, views spectacular . upgraded to suit, great kitchen.

nice clean pool

), to relaxing by the pool midday, along with food recommendations, this place has it all

the room was comfortable and our kitchen had everything we needed

beautiful pool area and nice well keep grounds and rooms

very clean , spacious room,quiet ,free parking

room was large- the bed was large and comfortable - parking was in front of the hotel and had a security guard all night - large balcony - the hotel

to name a couple, felix, the pool concierge, and jorge, a waiter at the pool and lemongrass restaurant, were outstanding

cleanliness, room with private pool

the waiter with the hat on the pool was very nice and attentive

the activities are limited , the mini golf course is in terrible shape, the arcade is virtually impossible to set and start independently

was left extremely disappointed as i booked this at the time because a free round of golf was advertised

resort has many activities to do from ping pong, foosball, video games, multiple pools, mini golf, and pool tables

pool was warm and comfortable to get into

resort has many activities to do from ping pong, foosball, video games, multiple pools, mini golf, and pool tables

piaf (adult only) was our favorite restaurant, and lucca was second with kids

great pool and swim up bar

out of 4 restaurants, 3 restaurants accepted kids under 12

best pool service of any all-inclusive

pool staff were excellent

was nice that the pool with the waterslide was in the back and all the screaming kids weren’t in the main pool the

the location was fabulous. lovely swimming pool and very comfortable chairs.

patio doors to pool + ocean. easy walk to all markets, restaraunts + entertaiment

quiet location of our room overlooking the pool-ocean.

pool and location by the ocean

clean. large pool

nice pool and beach chairs

we loved the vip feeling of royal, with access to bar with better liquor, vip pool and beach booths, vip check in with welcome drink, and vip

we really enjoyed hanging by the pool with great service and entertainment staff

bar off the lobby was great except it adjoins the smoking area which is the open area towards the

on the beach, beach beds, royal level pool, bars and bar staff and premium liquors, royal level breakfast restaurant

it was clean and the guys who drove the golf carts around the property were the best

complex was excellent and the shuttle service to golf course and playa royale was outstanding, especially vincent , the shuttle driver the seafood

which was the farthest from the main lobby, which means either walk back and forth or take their golf cart ride, which was always busy

wifi could be better in the room but that s not why i m hear

great service by the pool and on the beach

it’s a family hotel so be ready for kids and a lot of people in the pool

breakfast met our basic needs and the hours for breakfast of 8-11am allowed us to not rush in the

loved the swimming pool

i would have enjoyed some more protein with my breakfast such as ham or bacon.

nice little market on saturdays, other markets close by, we had a nice buffet breakfast included and it was very nice

proximity to the pool and ocean

pool, cafe, and access to the ocean were nice.

the pool and ocean were a hop, skip from the lobby

the view from our room over to the sea was awesome and the pools were lovely

the hotel didn t put in the folder but there is a golf course in the neighborhood

staff were so helpful and we borrowed bikes for a lovely ride around the golf course and marina

breakfast, clean pool, lushly landscaped gardens throughout, very spacious family suite with kitchen, extremely helpful and friendly staff

for some reason staff wouldn t let us check in early although we arrived at 12pm and our room was definitely ready before 3pm

friendly staff

walk to the pool was easy and the beach wasn't far either

i really liked the fact i can have a double room with 2 bathrooms for me and my kids.

the pools are unkept my daughter cut her foot open on broken tile

good food and drinks, great bartenders, perfect location, beautiful beach and great pools

breakfast was absolutely wonderful.

few times, but there has been some kind of weather issue causing larger waves than usual, so the kids never got in

the pools were clean with plenty of lounge chairs in the sun or shade

we did, however, enjoy the breakfast buffet each morning

enjoyed the breakfast almost every day of our stay

few times, but there has been some kind of weather issue causing larger waves than usual, so the kids never got in

across what felt like 8 lanes of traffic with multiple medians, groceries, cleaners, shops, food, golf, beach, services of all types

was upgraded to a room at the neighboring holiday inn & suites puerto vallarta marina & golf down the street which included a complimentary breakfast

sometimes be bouncing a golf ball on the floor above us.

pool was full of kids

great restaurant across parking lot

the location where the hotel was located in an upscale neighborhood and across the street from a golf course

you really can t go wrong with any of the restaurants but room service is definitely lacking in taste/quality

resort facilities were great - from the spa, gym and restaurants - it was excellent

the kids pool was dated. some small details of the room are also old.

too many kids in jacuzzi & not supervised.

too many kids screaming, splashing, taking up seats, ordering drinks

not what our booking was made for and how could we possibly compare resort price options if the kids were not included in the rate we had paid

was exceptionally kind, room was spacious and comfortable, pool was wonderful and clean, garden was beautiful, beach was nice for swimming

view, the pool, the beautiful landscaping, the variety of activities

swim up bar should have been located in an adults only area of the pool

love the bar and restaurant

pool was shallow no deep end for swimmers

no room service or snack bar

had problems with the wifi in our room

wifi connection not the best

the room was clean with a lovely view of the pool and across part of the marina

adults only pool area

all-inclusive package provided a wide variety of food at the buffet, which changed daily for breakfast, lunch, and dinner, ensuring we always had something new and exciting to try

staff was friendly and the three pools, all with a swim up bar and two by the ocean were great

we didn’t eat lunch at the cafe, but opted for the snack bar by the pool & beach

the one thing was there was no front desk or room service info on the phone in my room

spa treatments were excellent

warm and kind, our room was ready early which was amazing, and we got to enjoy a few days by the pool

vendor, brought them back to hotel and they cut them open and scooped out coconut meat for my kids

it took 3 days to learn that they had moved the gym out to the kids' place

and fresh food, then for in between snacks you could get sushi at the rooftop bar (w an infinity pool) and drip coffee/tea and fruit/cakes from a couple of smaller cafe kiosks

the sushi bar serves ready made sushi, but when we asked, they sent us to the main buffet restaurant who were

the bar was awesome we said suprise us and they made awesome drink that we couldn’t get enough

saul at the bar pool went over above and beyond for my daughter and myself

their front of house were not helpful in anyway - 2 of them didnt' know where the fitness center was

ce again depends on which building you get

the kitchen was so much better than the other rooms i had

the pool is big enough and easily accessible as well

sinks and in the shower enclosure, the shower drains in both bathrooms drained very slowly, the kitchen sink was dirty around the taps, all this when we moved in

kitchen counter in need of good scrub with javex water which we did ourselves

the pool that i was used to going to the heater didn't work

also only a short cheap bus ride into town which our kids loved

pools were all super kids

has a decent restaurant on property that was a nice place to have a peaceful breakfast with the kids

my kids loved the pools and ocean

facilities, friendly staff, had a small surprise zoo inside which was neat for kids/families to see the animals

room service took over an hour to arrive

bad smell in some areas. the pool hours could be extended.

the gym was spacious and good, only 4 people every hour by reservation due to social distancing

we liked the activities and most of the food. great for our grand kids.

side of the resort was great for the kids

the magic show was the best for having kids be engaged and watching every movement

the family pool was perfect for our kids who are not very confident swimmers yet

the upgrade of family selection is worth it for room service if you have kids

my husband and i love fun games by the pool. this resort doesn’t do that but not a big deal.

the kids club, while great when open, was closed when we arrived, and open for a short time before we

the kids club was perfect and we were able to hire a babysitter to go on out on our own without the

the breakfast was amazing! the staff was so friendly and accommodating.

my partner enjoyed the gym facilities

come back by mid afternoons for beach, pool, comida and cervesas

were very disappointed that our grandkids ages 9-15 weren’t allowed in the italian restaurant

resort was clean, the staff was friendly, the food was great and the kids club was a highlight for my girls (8 and 6)

pools are nice, some staff are nice and some are not. taco bar was superb.

the breakfast was okay, not much of a breakfast eater.

breakfast buffet was great.