clean. large pool

great pool and swim up bar

piaf (adult only) was our favorite restaurant, and lucca was second with kids

kids club was exceptional, rooms were clean, spectacular staff, gorgeous pool, loved the beach

out of 4 restaurants, 3 restaurants accepted kids under 12

t overly large), pool deck did a nice job spreading people out around a large area

the activities are limited , the mini golf course is in terrible shape, the arcade is virtually impossible to set and start independently

was left extremely disappointed as i booked this at the time because a free round of golf was advertised

resort has many activities to do from ping pong, foosball, video games, multiple pools, mini golf, and pool tables

the gym was good

exceptionally loud 'boom boom' music at the kids pool was excessive - not a good experience

to name a couple, felix, the pool concierge, and jorge, a waiter at the pool and lemongrass restaurant, were outstanding

cleanliness, room with private pool

the waiter with the hat on the pool was very nice and attentive

there were some people playing their own music when we were in the pool.

esmeralda in the buffet restaurant and bartender benjamin and cocktail server annabelle at the lobby bar were fantastic

the lounge and bar service was really excellent

we loved the vip feeling of royal, with access to bar with better liquor, vip pool and beach booths, vip check in with welcome drink, and vip

nice pool and beach chairs

it was clean and the guys who drove the golf carts around the property were the best

complex was excellent and the shuttle service to golf course and playa royale was outstanding, especially vincent , the shuttle driver the seafood

which was the farthest from the main lobby, which means either walk back and forth or take their golf cart ride, which was always busy

breakfast was okay. did not get exactly what was ordered.

no problem or issue with parking a car

pool, cafe, and access to the ocean were nice.

proximity to the pool and ocean

the view from our room over to the sea was awesome and the pools were lovely

the pool and ocean were a hop, skip from the lobby

restaurant on the roof with swimming pool and on the main floor there’s another restaurant along with the bar and live music

the included breakfast was good with the usual eggs, potatoes various fruits and pastries and an egg/ hot cakes

on the roof with swimming pool and on the main floor there’s another restaurant along with the bar and live music

the bar had no change for mineral water

the music from the beach bar was way too loud, and very unnecessary to be that loud.

very clean , spacious room,quiet ,free parking

room was large- the bed was large and comfortable - parking was in front of the hotel and had a security guard all night - large balcony - the hotel

very big hotel. large pools, kids pool and adult only pool. bar everywhere and great service

was only one buffet so breakfast was super crowded and busy

only issue we had as a big family with kids was having to eat dinner at the restaurants so late, because of the way reservations were

pool was wonderful and the beach was pleasant

and for room service and cafe purchases you have to go to concierge to make purchases and even restaurant

with a special compliment to ana our housekeeper who was meticulous, gracious and helpful, to the pool consierge, regee, who was fantastic, funny and wonderful with assisting us on finding poolside

we love the pool and the pizza/bar and italian restaurants

throughout was impressive; my room was always impeccably tidied, nice amenities, great wifi

and the last surprise is paid wifi

great service kids friendly and great food and staff

gorgeous grounds, landscaping, pool, and beach

some of which include a kitchen with washer and dryer, additionally they have a well equipped gym also very nice if you want to keep your workout routine going

he was particularly great with our kids

breakfast includes mexican cuisine and full breakfast fare you would find at five star hotels at

the buffet breakfast was included and was really wonderful, the hotel staff was very friendly and

my elderly father had fallen ill and i asked for a late check out to have him rest a few hours longer before we left which was granted by the condo

the kitchen was well equipped

there is a gym and spa on the property

kids were entertained

the kitchen was well equipped except the coffee maker was only for 2 cups and we had a tough time

staff were so helpful and we borrowed bikes for a lovely ride around the golf course and marina

the hotel didn t put in the folder but there is a golf course in the neighborhood

room service was on point for sure great place to stay when visiting

the kitchen was fantastic

f-street parking available)

was upgraded to a room at the neighboring holiday inn & suites puerto vallarta marina & golf down the street which included a complimentary breakfast

sometimes be bouncing a golf ball on the floor above us.

across what felt like 8 lanes of traffic with multiple medians, groceries, cleaners, shops, food, golf, beach, services of all types

the gym has lots of equipment and great view

free internet breakfast good room service supplied by adjacent hotel at reasonable prices parking prohibited in

location is perfect, staff was really nice and the kids club was great for my girls

the water needs to be pumped at a much greater volume from the inner pool to the ocean pool to prevent all the junk from collating at the beginning of the river

pools are fantastic

restaurants were good for breakfast, lunch and dinner - open all day long

kids club activities were non-existent

few times, but there has been some kind of weather issue causing larger waves than usual, so the kids never got in

but just for some people it was too low , there weren t nobody to make people have fun in the pool

breakfast was ok, options were limited. lunch and dinner was good.

enjoyed the breakfast almost every day of our stay

few times, but there has been some kind of weather issue causing larger waves than usual, so the kids never got in

the location where the hotel was located in an upscale neighborhood and across the street from a golf course

was exceptional, very well maintained/clean, 24 hour room service, variety of restaurants and options to eat in the hotel and near the hotel walking

we loved having breakfast at the casitas on the beach

you really can t go wrong with any of the restaurants but room service is definitely lacking in taste/quality

the food was very good and the spa was awesome

the breakfast buffet was great with many items to choose from

gym facility not available

pool was shallow no deep end for swimmers

the phone in the room didn t work when i was going to order room service

rty), with kids running and screaming and very few people safe distancing or wearing face masks

staff is very nice, and the breakfast a la cart is alot better if you paid for the higher guest level

smell at the pool, smelled like pee all the time

additionally, our room service was top-notch

breakfast is mediocre absolutely no taste , weird options to eat for breakfast, chilaquiles were so

restaurant available but there was only two restaurants open which was both buffets for both breakfast lunch and dinner which was very disappointing

had a beautiful view of the marina and pool from our room

of seating, apart from sun loungers around the pools and a very small lounge bar near reception

also the grilled meat station at dinner and taco station at breakfast

the hotel is good if you are staying for vacation - food all included and nice pool.

wifi near the pool in the beach area, neither in the rooms no real balcony in the standard rooms no freshly

the private balcony was gorgeous and the pool was kept very clean

the rooms are well decked out with kitchen utensils and comfortable furnishings

full kitchen, and very modern bathroom, with great water pressure

i was able to enjoy the pool, i wish i was able to stay longer

it has a nice pool (unheated) and the rooms have good kitchen areas

the only food service was room service or the restaurant on the beach, which was quite lovely

vendor, brought them back to hotel and they cut them open and scooped out coconut meat for my kids

staff was amazing--reception and restaurant and room service

spa treatments were excellent

spa price to expensive, no night entertainment.

attention at the pool and pool bar, the food was delicious at the adults only restaurant and breakfast restaurant

the bar was awesome we said suprise us and they made awesome drink that we couldn’t get enough

(sometimes up to an hour) we sat at the snack bar for almost 40 mins+ waiting on simple food like guacamole and eventually our tacos

i would recommend finding your ideal spot before breakfast as sun beds all over the resort begin to fill up

definitely worth the value, drinks were always great and pool was spotless

menu in restaurant large clean pool, comfortable loungers, comfortable beds in our room , strong wifi, lots of hot water, close to many restaurants, close to 2 shopping malls and large grocery

friendly staff, great breakfast menu in restaurant large clean pool, comfortable loungers, comfortable beds in our room , strong wifi, lots of hot water, close to

ce again depends on which building you get

kitchen was ok for our purposes

room/suite was a comfortable size - the kitchen was sparsely equipped but adequate.

facilities very clean. pool was amazing! the room was big with excellent view from balcony.

pool by the beach was great and three pools made more room for everyone to cool off

quiet location of our room overlooking the pool-ocean.

the infinity pool was nice. our room was spacious with a beautiful view.

location. nice pool.

the pool that i was used to going to the heater didn't work

also only a short cheap bus ride into town which our kids loved

pools were all super kids

has a decent restaurant on property that was a nice place to have a peaceful breakfast with the kids

my kids loved the pools and ocean

the kids club, while great when open, was closed when we arrived, and open for a short time before we

room service charges a fee

the pools were large and clean

the staff in restaurants and at bar were fabulous. location and easy access to downtown area.

the in-house restaurant and the breakfast buffet were very good

the swim up pool was always

us to services or things to do in the resort was more interested in selling romantic dinner and spa time

the lack of a play are for younger kids

breakfast buffet have the same food everyday

the service was excellent, the staff was incredible, the kids club exceeded my expectations and the rooms and resort were stunning

you can also order room service

no kids

we first arrived it had a timeshare feeling of trying to get you to go to a special breakfast and be part of their club

room service on the app did not work.

spa was a bit pricey, as well as the laundry services

excellent pools and pool animation

english in writing only 2 tv channels in english slimey slippery pool below subpar food no microwave in rooms coffee maker was broken part of shower didn't work

o) with lots of seating, one pool quieter than the other

room was spacious; gym was amazing; breakfast buffet had so many options

we swam daily in their big warm pools and enjoyed many of their feasts and entertainment