they can organise local laundry service

was excellent, from the staff, the pool, the food, the cleanness, the view

the hotel has a huge parking area, so our car was safe during the trip

the inner gardens and swimming pool are great. the breakfast was really good.

com i could not get a room next to the pool on the second building away from the road

saw

the room service excellent

forgot my wallet by the pool and the staff returned it to me an hour later without anything missing from it

location to and from six flags waterpark (10 mins) on-site parking

breakfast is excellent for such a small hotel

the kids enjoyed the gardens and the heated swimming pool

the water slide was not working, the pool was cold because they forgot to switch on the heating and it was only cleaned around 3pm

quit, huge rooms, great service, golf, swimming pool

the kids enjoyed the gardens and the heated swimming pool

all the staff was very nice and helpful the swimming pool is very nice too

the room is ok, you have tv with cable, it looks kind of recent. the pool looks very good.

size of the garden is nice, many trees, the pool is perfect in size and temperature

the garden with the pool is amazing

price is affordable and they allow to keep using the waterpark and pool area after checkout

the pool, hot tub and bed were nice. staff were friendly

a quick breakdown of my impressions: pros: plenty of swimming options: the resort has multiple pools, which was really nice for relaxing and taking a dip whenever we wanted

the suite that i had was nice with its own small pool

hotel has different units, each with a swimming pool

lot of noise at night ( party in the pool area avery late, loud music, loud people :( ) gerardo in the front desk, excelent

restaurant and pool

10 min to estacas . they gave us the option to change breakfast for dinner due to the timings

staff is friendly and helpful, good breakfast, spacious kingsize room, comfy bed

large room bathroom & king siza comfortable bed have small swimming pool hot shower 24 horas

were super comfortable and it has a nice, clean pool

wifi is excellent, the rooms are well laid out, and they have a pool

people were talking at 2am outside out room in the pool area and nobody in the staff told them to be quier or to talkl in the ir own rooms

wish the pool could be warmer, as it was cloudy the solar panels aren t enough so the pool is warm

- nice pool

excellent location, friendly staff, clean & comfortable room, quiet garden and pool area.

we loved the sauna experience and pool time

the pool and the temazcal

great location, beautiful room, excellent breakfast, great service, enjoyable pool area, quiet.

the staff, premises, pool, food, very good place

right from my wife's purse while we were at the pool

the garden and pool have an excellent view.

the staff was excellent and super nice and the food and breakfast delicious

pool needed cleaning

the views, the spa and meditation rooms, the pool areas, the rooms

location is breathtaking, the (main) swimming pool is really nice and the chairs are comfortable

was no service at the swimming pool and the hot tub was not on

beautiful scenery, great spa treatments

nice bed but too many insects and really poor wifi

there is no wifi

not fulfilling at all what the offer lousy wifi cold water and the jacuzzi was super dirty

the spa and massages are great

spa was excellent good location staff services good

it need hooks in the bathroom to hang the towels. the water in the pool is cold

pool was cold, even though it says here it is climatized

the pool was a bit too cold in the hours without sun but anyway great to enjoy.

nice rooms well organized in small bungalows around the pool surrounded by a beautiful colorful and fresh nature

facilities are nice but need a little care. pool was heated only the second day we were there.

inexpensive to take a rickshaw-type taxi into town, and wonderful to come back to cool off in the pool, afterwards

the drinks from the bar were also very nice

pool is very mini, quite the size of my dorm room as a student 3

the garden and the pool are great to have a relaxed time

pool is very mini, quite the size of my dorm room as a

jacuzzi with really hot water and nice pool

good breakfast. great location and view. great garden. beautiful house.

pool was cool - bathroms are old and not proper for elderly people - the owners were there seating

loved the old architecture and the pool

second unpleasant detail, pool was very cold, no services to have a snack, dinner as the kitchen was close, thursday they

it was clean. breakfast was ok.

extremely nice and accommodating, they made us feel welcome from the moment we pulled into the parking lot

spa is wonderful, food is great, staff is amazing!

the room was wonderful but small things could have been improved such as, a wifi code upon arrival, being made aware that the bluetooth speaker remote needs to be requested

is really spotty, but this is not why you come so i understand why they do not invest in better wifi

there was no wifi coverage in the room

staff took way too long, it took at least 30 minutes for them to bring us our drinks there is no wifi, something to take into consideration if you are planning on coming here and get some office

poor wifi signal, and restaurant menu should have more option

the wifi also did not work at all only worked for about 5 min and would no longer work

the property is clean it was good wifi connection

location. pool was great.

pool is the best part

comfortable bed, open shower, speaker system to listen to your own music (even in the bathroom), wifi, tv with (+)walk to tepoztlan central; comfortable and spacious room with large balcony and sofa; good wifi; extremely comfortable mattress (-)the wifi was spotty but worked.

the swimming pool was too small and water needed change in my opinion.

small pool.

the pool and jacuzzi are quite small, but enough

the bed was super comfortable! we also enjoyed the decor, shower, little pool, and gardens.

parking facilities are perfect in a place like tepoztlan

great wifi for working from the property

the highlight for us were the colourful garden and the heated pool

amazing views, friendly and attentive staff, modern rooms, relaxing pool and garden

breakfast is simple but delicious

all staff were great. the property is beautiful and well kept. breakfast was super.

they offered us the spa to change as they did not have the room ready

the staff were super helpful and genteel and the spa services are worth the money

the pool and hot tubs were perfect, and the staff helped us with any questions we had

the breakfast in particular was top end, and we were able to completely relax during our stay

the pool was super relaxing with plentiful comfortable seats

spa services were super

they took our breakfast to our room and it was delicious

it includes a very simple breakfast of fruit, yogurt, a pastry and coffee or tea, but you can request a sandwich, eggs, juice

breakfast was good despite it is a light breakfast and due to covid the restaurant is currently

breakfast menu is slightly overpriced for the quality

very clean, nice landscaping and pool/jacuzzi

we had our own private pool

clean, very friendly staff, excellent location downtown, good wifi connection

location, great breakfast and friendly staff. safe location.

cozy and nice -location is no the best but downtown is only 10 minutes away from the location -breakfast was nice, saves you time from going out while getting traditional mexican

parking space too small, had to be moving cars around to enter or leave property.

the parking area is small and its entrance is extremely narrow

wifi is terrible in the rooms and i needed to go to the lounge to get real internet service

marco, the owner is really helpful. it s a nice property. yoga and a pool. wifi is ok.

was unfortunate that the particular room i was assigned did not have wifi, nor much cell reception, so the first few days--before i moved to a different room--i only

really lovely big room, beautiful gardens and a great pool. all rooms really well situated.

we spent one long afternoon lounging in the sun and enjoying the pool as the friendly the staff brought us delicious snacks and drinks

nice pool with an excellent view

the view from the pool, the style and design of everything, the air conditioning, the breakfast.

breakfast is really nice with fruits, eggs, orange juice and coffee and you can see the attention

is very aesthetic, the rooftop is a true beauty, the pool is small and perfect, the bed super comfortable, the bathroom big and beautiful, would

the hotel is beautiful with style, the room is very clean, the service is exceptional, the breakfast is delicious

the wifi has some trouble reaching my specific room.

the wifi worked well

wifi was exceptionally good.

the parking entrance is also quite narrow, so if you have a large suv you may not fit

the location was really central, the parking inside was also a plus.

ong enough for lap swimming)

didn t use the pool but it looked nice

only at almost 11pm was quiet next morning at 840am, people were already in the pool, kids yelling, noisy and was impossible to rest extremely dissapointing experience

tv service in poor, pool is shallow great for childrena