showers were only warm not hot, there were mosquitos by the pool

the pool was a nice area to relax by in the sun

the pool, the garden

the heated pool, front desk stadf, the food and service at the pool.

you could not take snacks drinks to be by pool

the hotel's parking is fairly small, but they do a good job of fitting everyone's car in, although you do have

the swimming pool is fantastic

the guy at the pool is excellent and very friendly

the garden and the pool are very nice

good little restaurant in the hotel courtyard and good wifi

wifi was awful

hotel, great wifi, room is very large, king size bed very comfortable

has a nice swimming pool and jacuzzi breakfast was very good

would not let kids in and

cleanliness wifi

wifi signal seemed weak in the bathroom and would sometimes get disconnected

wifi signal was amazing at the room's desk and free

good parking

the rooms were a bit old, the bathroom had a bad odor and the pool was very cold.

expensive and fruit is not as fresh as other places in morelos also it was hard to get answer in room service between 3 and 5 pm

was great in most instances, room service was quick

nice and comfortable facilities, also they offer a very good spa service.

spa was great for couples massage

spa is ok, massages are good

so private; we enjoyed the pool and private yard in the afternoon

the pool was clean and the chocolate strawberries and wine were exceptional

the pool can be improved.

the pool area. warm and kindly staff. the bathroom is so nice.

it was a place more than beautiful, loved their jacuzzi and pool. also the hot tub at the room.

pool area was very clean and relaxing ,beds were very comfortable. breakfast was very nice !

the lobby area, there was no warning of the step to the lobby or a working elevator to access the pool or the restaurant

pool area was very clean and relaxing ,beds were very comfortable. breakfast was very nice !

jaquzzi was not working but the pool was great.

big spacious room, great customer and room service

location. free parking. big bathroom.

was freezing); the elevator wasn't working

the sheets had holes. the heater didn't work and the water in the pool was really cold.

we couldn't get in the pool

the swimming pool is nice

but no area to take the dog for a walk or any grassy area for the dog to do his thing, all parking concrete and no where to take him, had to walk outside the hotel to a nearby pharmacy that

hotel garden and pool are very beautiful and relaxing

the waitress would serve the mexican clients around the pool but never came to ask me

staff is great, great food, good location and good value, the pool could use a little bit of heating but it was very good experience all

hotel with security at night; walking distance from city centro; confortable bed; nice swiming pool surrounded by gorgeous garden

hotel with security at night; walking distance from city centro; confortable bed; nice swiming pool surrounded by gorgeous garden

the waitress would serve the mexican clients around the pool but never came to ask me (canadian) if i needed anything

staff is great, great food, good location and good value, the pool could use a little bit of heating but it was very good experience all

pool area: the pool area is covered by flowers attracting bees which led to me being stung by it,

hotel garden and pool are very beautiful and relaxing

the staff was incredibly nice, the place is spotless, the food at the restaurant and pool are delicious

don't go to the spa that's a real rip off and not worth the money

tropical grounds and pool-like being in a romantic hacienda --great restaurant&bar- staff very

they went out of their way to accommodate early check in, arrange airport transfers, etc

i wanted an authentic mexican breakfast and i feel the hotel offered it

there is free wifi

very nice cared & furnished complex with great garden & swimming pool, the road above the wall is a little to hear sometimes but earplugs are in the room's

also, the pool was important to me

spent time in the pool cooling off and taking in the silence except a bird that was not too excited to see me

loved the pool

pool, bar service at the pool was amazing and room service

the pool was good, the courts were great, the gym was well equipped

the conditions of gym machines could be improved.

the pool was good, the courts were great, the gym was well equipped

liked everything, the only thing i can mention to be improved is the gym as the equipment is a bit old, anyway the running machine was

the room was comfortable and clean. we liked the little balcony and the pool up toe was great.

nice clean room with a balcony, plus a great little rooftop terrace with plunge pool

pool on roof small but lovely

right next to the pool area one of my favourite places in mexico so far on our

the arquitectura of the room was amazing! also enjoyed the rooftop plunge pool.

also, the pool was not heated so we couldn't really use it

the gardens are fantastic. nice spa services. food was great

the spa is a bit small but was good enough for our group of 3 (nobody else was present at the time)

the gym is great as well

pool and garden

the rooftop pool was nice

seats at restaurant and pool most uncomfortable i ve ever experienced

we also ordered room service which was very good as well

terrace and pool area very beautiful and the food in the restaurant was great

we expected the pool area to be cleaner and more upbeat

tv worked as did wifi

wifi only worked outside of the room

.

there is free parking and the room had air conditioning and a tv, but that's about it

can hear your neighbor through the walls, the view doesn't have nothing special, the pool, parking lot and the shower needs maintenance

pool and garden are in good shape

are not comfortable and service on restaurant and pool are terrible, waiters take forever to ask for your order and they don’t have room service,

pool and gardens

the highlight of my stay was the swimming pool which was delighfully warm

the pool is not very clean, facilities very old and poorly kept, very pricy for what it offers.

the old carpet, change the mattress , change the pillows, change the lights systems, put wifi into

pool is a a big disappintment because its all one size instead of going from 3 feet

the pool is amazing,the staff friendly and always helpful.

if you re planning to travel with kids is a nice place because the hotel has a playground and pool for kids

nice pool and the bed was comfy

asked for pool side view, never got that. asked for early check in, never got that.

the pool was very dirty and bathroom taps were not working too. the lobby is unkept too

parking was safe, walled inner yard

friendly staff but double charged me! parking situation was good very well lit

as i called the front desk they brought the like in 2 min, same when me & my kids got out the pool (which was a nice temperature at 9pm) they gave us new

the pool was well heated

the staff didn't go to the pool to ask if we needed anything, we had to go look for them.

building has charm, the rooms are spacious, not too far from pools and garden restaurant

the heated swimming pools were good

rooms, strong water flow in the shower, beautiful pool, lots of great service

the pool is great but it’s cold, so be aware of that

patio was beautiful, and has a pool.

location, lovely setting around the pool, cool building design and friendly staff

there was a beautiful pool well maintained

pool a lovely thing after a hot day of sightseeing

great safe parking. nice staff. clean modern room. pool. complementary coffee

great pool in a lovely setting

wifi very poor

a budget hotel, so there s no fridge/kettle in the room, the wifi was spotty, the mattress wasn t great, and the noise from the traffic was loud

bed was very very hard, tv was very small and wifi only worked in common area because the signal was not strong enough to reach room

rooms are very big, and very clean and modern with cable tv and wifi

had to change rooms because the door lock got jammed and the wifi in room 14 was not great at all

i will definitely return, but book a room overlooking the pool area

nice quiet swimming pool area for guests

the pool was really nice, and the quality of the food and breakfast was great

breakfast is unbelievably generous and delicious

the breakfast that was included was very generous, fresh, and delicious

the pool and gardens are beautiful

the pool is warm, and well located so it has shade and sunlight

heard the people outside who was coming to their rooms, or in the mornings the fountain in the pool, or the people having breakfast which of course woke us up

only think i didn't like is that they serve breakfast just outisde your room, facing the pool

he found us a driver, and he communicated with a local spa to book us appointments

they have wifi just at the lobby but they were working on that

poor wifi

bit dated, holes in the bed sheet, wifi only worked for a few hours.

electric power kept going off for half of my stay meaning no electricity no wifi

the wifi reception in the room was good, though

access could be better around the pool area with better planning for guests with scooters or wheelchairs, the wheels to my scooter

pool and spaces

pool is nice during the day, jacuzzi is awesome during the night

pool, watter dispensers in the lobby, cookies, tea and coffee in the morning and in the evening

staff was great, restaurant and pool area are very comfortable and restaurant menu is tasting

the wifi, staff & location were good.

close to historic center with good wifi

pool was cold, i´ve read that it was warm my toddler did not enjoy because of the temperature

don't get me wrong, i love kids but it was the only place in the whole

pleaseeeee respect humans who chose not to have kids

hotel was fabulous, especially the gardens and secluded pool areas

mexico is full of hotels with this type of concept - colonial style rooms, some gardens, pools, restaurant etc

good wifi

the wifi was perfect and we did work from the hotel so this was important to us

pool to sit around, decent wifi, clean and about a 4 block walk to the zocolo so it easy to walk around and see the sights

the common areas (pool, parkong lot, gardens, entrace) were well mantained and beautiful.

the gardens surrounding the facility was great, the pool was great

nice pool, very clean, very nice

beautiful property with garden and pool

the wifi coverage was very good on all levels

and the place in general but for me the most important thing was the wifi which was excellent

the food, the room the wifi

place, breakfast, hospitality.

the complimentary breakfast included coffee, juice, fruit, bread, and a choice between chilaquiles, eggs, or

the description said no wifi but they did have wifi so it was a nice surprise

the gardens pool and restaurant staff and location is very nice!

the restaurant area is open so it was a bit chilly for breakfast

the room was to dark and the emergency exit to the pool was blocked with a desk...

the beds are super comfy and the pool is awesome

we had the breakfast buffet one day and it was really good (albeit a little expensive

good wifi throughout

the breakfast included is not bad and since the place has on site parking it is very convenient to go there by car

breakfast was excellent

staff

really wanted to swim but the pool was covered up

the hotel is in a nice and quiet spot

room need some updating. wifi didnt work in the room.

termittent once or twice) throughout the entire stay

min drive from downtown) and the wifi was decent

wonderful pool, quiet room, and good wifi

the pool was great for my kid--safe and great atmosphere, while we parents chilled out.

the fitness room and pool area were great

great pool with “infinity” ledge and apprx 25m length for laps.

low variety of breakfast dishes

pool

the spa offers good massages and they offer yoga classes and ceremonies

spa is amazing

beautiful swimming pool and jacuzzi

swimming pool, cleanless

they are remodeling the hotel and working any the 20% this means no pool, no spa, nothing

we enjoyed walks around the grounds and were able to take time to use the pool several times

the wifi also did not work at all only worked for about 5 min and would no longer work

the property is clean it was good wifi connection

location. pool was great.

pool is the best part

they offered us the spa to change as they did not have the room ready

pool where swimming classes are not held daily felt like heated water, very relaxing

i liked the pool, restaurant and service. the garden and facilities around the pool very nice.

grounds were fantastic, so clean & well maintained with swimming pool

the pool ., the garden., everything outside the room

this place ticked all the boxes above, the bigger swimming pool was warm, and clean

great pool bar!

the pool was not open when we got ther at 10:00 and they said it will be open untol 11:30 pm

great experience and the pool and the friendly service made it even better. highly recommended.