excellent in presentation, cleanliness, spaciousness, comfort and amenity, on-site parking, wifi etc but the booked facilities were not provided as advertised

there is one bedroom, one full shower, a living room, new kitchen and dining table, tv, wifi etc

car parking also available

we had a car so could drive into the main city, there was secure parking at the

the kitchen was very well equipped, even with condiments, coffee , tea etc

wifi is good

wish they could arrange for the bathrooms and the kitchen to be cleaned regularly

free use of kitchen as long as you clean up after yourself

open kitchen in house

room is very clean with a well equipped kitchen

wifi was really good

was not aware of free wifi. everything else was great

wifi was iffy

machine which was replenished with starbucks coffee daily & our teenagers loved the super fast wifi

it was a big room with a kitchen included and a big tv

and if you needed to do laundry, it was available as well

feels clean, modern. great laundry facilities

we also like the access to laundry for reasonable price

the kitchenette was nice with a fridge, range with oven, microwave and a dishwasher

laundry room in building

wifi server was weak, we couldn't get wifi on the 8th floor, had to go down to the lobby to check

the wifi worked well

wifi not working

loved staying at the sylvia, from location, to comfortable bed, to wifi, large rooms, to friendly staff

wifi could have been better.

our request for early check in was accommodated. excellent location.

they held all of our bags and allowed early check in for 1 or 3 rooms which was helpful for my elderly parents

there is a little gym with a sauna in the hotel

location; proximity to second beach pool was great for kids.

expected an oven or small bench top oven and some more supplies in the kitchen

fairly big room, fairly comfortable bed, full kitchen, walk in for your clothes, a second away from the beach

having a full size fridge freezer was great and also the use of a laundry room was also a bonus

parking my car under the hotel when i walked through laundry, disgusting smels appeared but in general was ok

loved the little kitchen, a block away from grocery store

amazing location, friendly staff, laundry facilities at the property

staff is incredible - always happy to help, wonderful with kids, patient and kind

you get the right room) and very expensive but the wifi service was so bad we were

the wifi was not worth using.

i couldn't connect to the wifi, and the front desk promptly provided me with an alternative that helped me to be online again

wifi worked well

a lovely situation overlooking the harbour

great wifi

wifi unacceptable. minimal speed wifi even after change of rooms.

wifi speed

wifi could have been faster or better. new cost of paint needed in parkade hallways to elevator

bed was a little soft, wifi kept dropping off, noise from the street in the middle of the night.

t fare from restaurants and from the water), clean bedroom, good wifi connection inside the room, great view from our balcony

had an issue connecting to the wifi during my stay then found out afterwards that i was charged for the high speed access

parking and wifi is not free and i was charged $45 / night for parking and $4

wifi was very poor, money charged around 3 months prior to trip without informing

we stayed 17th floor, but wifi is too weak to play smoothly not only youtube but any contents.

gym and facility closures.

equipped kitchen in the penthouse meant could save on meals

friendly staff, on site restaurant, parking and laundry and shared kitchen were a bonus for a longer

kitchen and laundry facilities on offer were excellent

gym is open and individually gets 45min to use

we only wanted to leave our luggage since we arrived early, but they actually gave us a free early check in

friendly and helpful front desk, they accommodated my early check in request, friendly housekeeping

accommodating to late and early check in and out

time; ac gave out bad smell; tight parking; be mindful of the railings with wide gaps if you have kids

it's nice for our kids to have the courtyard where they can play ping pong and sit by the fire, and not be confined

i called to front desk in the morning to ask if i can do late check out and he said yes

early check in for an extra fee is awesome! beds are super comfy

great location, facilities are fine for the price, allowed late check out

i like the property, lots of restaurants and bar near .

easy, fairly priced laundry on site

of room, wifi was poor

free wifi and the tub shower has hair left it in from the previous person that stayed in that

figure out the wifi password, didn t have it on anything in the room so we had to use data the whole

wifi was too low in reception area

wifi didn't work for me

be paid extra), good wifi

wifi was excellent

the only issue we had was the wifi was not very strong and wouldn't always work, plus it wouldn't work when we were in the coffee

excellent wifi

there are good wifi, air conditioner, and tv as well

place, we did a leisure walk to stanley park, wharf and canada place from there with our young kids

lots of drunk kids staying there

noisy guests. the room upstairs had noisy kids that were running around hallways all night!

to have our room at 9:30 in the morning instead of waiting until 14:00 and did not charge for the early check in

the staff were friendly and they let us leave our cases all morning and even offered a late check out

laundry for guests. jug/kettle supplied.

in snooping around the property we discovered a coin-operated laundry room in the basement that wasn't mentioned in the description

they granted us an early check in, and allowed a late check out

asked for late check out ( happy to pay) but told fully booked

they granted us an early check in, and allowed a late check out

small fridge in room & wifi were good. having an umbrella in room.

rooms clean and tidy with good tv and excellent wifi

no wifi on tvs, no deal for restaurant, expensive parking and not included

their location but i did not have breakfast with them so i cannot comment on that but wifi is

we weren't offered room service until very late in the day but wasn't a big deal as we didn't need it

fast wifi

wifi worked well

wifi was occasionally very slow

elevator was very slow and the wifi took a while to connect

wifi was great

we have to say something negative it would be perhaps a guest laundry would be helpful, as if like us we had just returned from a 3 week self drive and were

flew in for a hockey game after a holiday and location was great was able to get an early check in and bed was very

i used the swimming pool and the gym and they also have a steaming room

linens had that fresh laundry smell

thank you for the early check in

near metro, breakfast included, early check in, friendly and helpful. wifi works.

wifi excellent

wifi not great on the sixth floor and bed despite the nice sheets was a little on the soft side

wifi access was not consistent

the bed was comfortable. good wifi. good shower.

wifi not free - but we used our own data anyway.

free wifi

charge for wifi in the rooms, although wifi in the lobby is free

ich we could use in the restaurant) and free wifi in our room

very long check in process and no complimentary wifi

bar attached to the hotel didn't open until 4pm which was a shame

funky room design, great location, bar downstairs very nice. loved the free drink voucher

how close it was and had a bar near by

the staff was very accommodating when i asked for an early check in

the location is very convenient, close to restaurants, shopping, bars, concert venues etc

wifi could be better

no wifi in room.

no free wifi especially in today's society

should have wifi in the room

no free wifi in the room only in the lobby

very clean bedrooms and 2 bathrooms, a sitting and dining room complete with a desk and seperate kitchen and a wide screen tv with all the usual cable channels available

coin operated laundry and well supplied

we have not used either the gym nor the parking

central location, large rooms with lounge and kitchen, good views, helpful and efficient staff, very clean, comfortable beds

onsite laundry, great location - handy to restaurants and a great little supermarket opposite where we

wifi was a bit on and off on my phone but worked fine on my laptop

guest wifi network did not function. otherwise nothing

wifi really wasn't up to current standards.

only room for improvement would be the wifi service

wifi kept disconnecting and i would have to reconnect

wifi was good, pool and gym were great

wifi sucked

free wifi

great bed, very clean great wifi clean bathroom

room service dinner the first night was mediocre

close to elevator as requested and they accommodated early check in since we had just departed the cruise ship

the coffee shop and bar and the restaurant all offered great food and

a long fligbt there was a sport bar to relax and grab a bite to eat

were going to the early 1pm canucks game and had requested early check in if possible

flexibility for late check out

wifi a bit unstable and slow.

wifi broke for a whole day

poor wifi connection

wifi is slow and doesn t really extend to laundry room

the wifi didn t work well in the gym.

our room is pretty good size too with 2 small kids (we got the deluxe one with 2 full beds) breakfast is just right

friendly staff, good gym, lots of little extras like chilled towels & cookies

room had 2 double beds which were a bit small for 2 adults and 2 kids.

attentive staff. good gym/pool. central location.

hotel has incredible amenities, including a sauna, pool, gym and hot tub

was uncomfortably hot at night - a/c did not work super well sketchy wifi, could not support zoom calls needed for work

how to get to the pool - a family occupying the hot tub for a long time with cups of drinks - no wifi in the gym - staff weren t very friendly - tv screen showed accessing forever - there

the only downside was that i couldn't get the wifi to work.

i was never able to connect to wifi even after 2 attempts with support

even basic browsing) we were charged for a

we had real trouble with wifi so we were offered an upgrade straight away.

wifi is very slow.

free wifi was poor

no wifi in our room but we were upgraded

shower mechanism was a little tricky. wifi was slow sometimes.

poor wifi at the bar/breakfast area commun area is a bit small

wifi was fast

wifi reception in the bedroom

we had a room with an awesome view :) pretty good wifi

wifi wasnt very good

comfortable bed and quality kitchen facilities

the kitchen was well stocked

excellent kitchen facilities with high quality fittings and crockery

the kitchen and washing/drying machines

there is no front desk, no concierge, and no room service but you do have a kitchenette and in room laundry machines

wifi was a bit slow (not suitable for video calls). the mattress/bed was a bit too soft for me. (-)wifi was extremely poor! (+) wifi is good

kitchen was great; the staff was excellent; the breakfast was excellent as well

the pool and spa were awesome and location excellent

service/staff /room service meals fantastic!

and the pool on saturday morning felt like a man used it to teach little kids swimming lessons

am a rewards member so wasn t charged for wifi

wifi was quite weak and made it difficult with no cell phone access with being international guests

the wifi is not paid, it's free

with charge for wifi

bed is comfy, wifi

wifi excellent / reasonable parking costs

good free wifi

it has *real* wifi,

the room was clean and quiet and had great wifi

fast wifi

ower than at the airport) and it made it difficult to work from my room.

wifi connection could have been a bit faster.

really good wifi which allowed us to connect our mobile phones to the tvs and stream without any issues

location and room, nothing in the way of facilities though except wifi and room tv

the wifi worked well

also, there is free coffee every morning and free laundry

it also has a laundry room for guests which is pretty convenient

the bar & restaurant next door was a really good atmosphere and great food, and hotel guests get a 15%

there, just about everything in downtown vancouver is close by: - next door is the kingstons own bar and grill

it was great to have laundry facilities (didn't use); room was comfortable size and had a sink (faucets

it really added to the magic of the weekend for my kids and i

the rooms were beautiful and clean and we loved the sauna and pool space

the hotel's impressive facilities, including the pool and gym, provided a delightful and relaxing stay

gave us plenty of space, and having the pool on the same floor made it so easy (and fun) for the kids

the common usage areas like the pool, laundry, gym are very accessible and well maintained

wifi speed was very fast ~7mb/s

the fourth floor the wifi was very problematic - i had to phone and talk to the internet expert myself and he rebooted

older premise, could use some updates. wifi service was sporadic.

wifi was a bit patchy at times, very stuffy in the room

wifi was good

free wifi

the wifi connection was not very good.

breakfast included. wifi. staff.

good wifi included in price

hard to access wifi

wifi was also excellent

we ate in the hotel bar and the food was really lovely

we ordered a vegetarian breakfast through room service, but they delivered a meat dish instead and still charged us the full amount with no

the bar stools are broken upstairs

room service and house keeping needs improvement. front desk did nor respond to calls.

i also loved the coin system for managing dirty laundry easily and the water filter for filling fresh water

maybe add a free weight machine to the gym. if possible

was excellent, loved the stadium next to it and skytrain, gym was well equipped, my son worked out everyday

we were able to do early check in because there was already a room available

gym was very good; location, customer service and friendliness of staff was excellent

after burning calories in the gym, eating sweet pastries is not ideal

they even had ev charging stations we could use

it was he perfect stay - including early check in and late check out

the rooms, gym , restaurants etc. everything was great

really nice touches like high-end toiletries and fresh milk in the mini-fridge (either for kids or making coffee with their nespresso machine)

the wifi connection is not stable.

wifi was terrible

there wasn t anything missing, from wine glasses, to a curling iron, to bathrobes, great wifi, super comfy bedding and pillows

the wifi is good

wifi was easy to use

they charge for wifi, which is absurd for a hotel of this price

for wifi when it is a luxurious room you re staying in with all necessary amenities seems like a

wifi didn t work for my daughter s switch

of parking and having to pay for wifi

the wifi was complimentary for all guest

if hotel can offer kettle in the room much better. but one was there in the kitchen.

kitchen on every second floor

it's a short walk away but the gym was very good

the staff. the use of the downtown gym. perfect for lone lady traveller

gym and kitchen facilities are great

the wifi was weak and unreliable

wifi kept disconnecting randomly.

wifi was patchy.

wifi is slow but all good

wifi worked great

martina was exceptional and accommodated our early check in request

our laundry service took 24hrs to be ready.

nice clean big room and flexibility for an early check in

i was with my kids on vacation so we wanted to sleep, but any flexibility after 11am was given by the staff

thing - there was long dark hair all over one of the towels - like it had been in the laundry but then not checked

wifi was not the best and parking rates were way too high.

wifi, clean spacious rooms, daily free water, comfy bed

we were happy to get the suite room with wifi

wifi was very fast and reliable

bed comfortable, elevators good, wifi good, shower good, tv good - lots of usb charging ports.

very helpful with doing laundry

the staff was super friendly and was even able to accommodate an early check in

location, size, kitchen

location is great, ample parking and quiet neighborhood that's between richmond and vancouver.

we were able to freely use kitchen area

parking was great and felt safe

i rented a car which was the best thing i did and parking was not a problem at all

the wifi and tv worked well

it appeared that there was a charge for wifi, biut it was waived at check-out

intermittent paid wifi - used by cell plan most of the time.

extra for wifi in this day and age

no free wifi.

an extra wool blanket more bottled water wifi was very slow. i gave up on it.

fast wifi good customer service would go back for another stay

close to the airport, big, comfortable rooms, powerful showers, great wifi signal, and adjoining restaurant if you want something to eat

upgraded our room, free wifi, and gave us a free shuttle to the airport in the morning

wifi is strong

tiki bar was closed

the restaurant and bar weren't open.

there is a bar with live music in the building which i was made aware of - the front desk said the music might

basic, and having the restaurant and bar closed due to staff shortage, the stay was quite nice and all the members of staff we met were

unfortunate the tiki bar was closed for renos, but probably worked out as we were above it so could have been noisy

nice room, bathroom & wifi

the tv kept loosing wifi signal so i had to keep logging it back in but not a big issue.

good wifi, clear instructions with its own online portal

very easy to park as lots of street parking

little room, good available street parking, everything was clean, the shower was fantastic

you can rent space to leave your car and shuttle/taxi to airport provided by the hotel the cafe had very good food and service was

location but the gym was less than desirable

shuttle to airport was very convenient to connect to transit around vancouver

great bar and restaurant, excellent buffet breakfast

great stay , loved the gym at the top of the building

wifi signal is so bad

wifi is way too slow, probably because they are a casino resort and they want all their guest in

wifi was awful speed test at 2mbps.

room was facing the sky train station and was noisy, as well wifi in the room was terrible and had to use hotspot

just the wifi in this room is really slow, not sure if it is due to the location of the room or not

helpful guy saved me a lot of money when i needed to get my laundry done

modern decor ud83eudd70 we enjoyed our stay - the bathroom is so nice ud83dudc4dud83cudffc my kids had fun swimming in the pool

the staff were super helpful with early check in and luggage storage

the gym and facilities all immaculate

and it looked like about a 15min walk to the casino

big comfortable room, free wifi

have to be part of the rewards system to get onto the wifi

friendly staff first of all. wifi was good. your typical westin in a good way!

wifi was sufficient for work zoom calls

breakfast cost too much

close to airport and shuttle

the breakfast was good - very close to the airport for early flight. clean hotel and comfortable

check-in (btw, they upgraded our room since i mistakenly booked a small room for 2 adults and 2 kids) are such a breeze

the staff was very nice, the rooms clean and comfortable, and the shuttle was prompt

we were given a late check out and they minded our bags for another couple of hours since we had an evening flight

great value for 2 night stay that includes breakfast and shuttle to flying out from vancouver

the breakfast and the shuttle

clean and excellent breakfast

loved this place ! clean. great employees and a lovely breakfast.

near the bridgeport station, free breakfast, free shuttle bus to the airport. good.

we also used the gym, a nice mix of equipment

laundry facilities located adjacent to the gym so you could workout or watch tv while doing laundry

staff was nice and tried to accommodate for early check in

not too many restaurants close by. we did walk to the casino took about ten minutes.

great hotel/convenient shuttle service/helpful staff

property, but still clean no onsite laundry shower area has no door, so water tends to splash

large room, comfy bed and linens, great staff, very clean, laundry on site

shuttle driver made a woman sit on her partner’s lap for the drive from the hampton to the

we left before breakfast and they gave us breakfast bags

the laundry facilities consisted of one washer and one dryer, and were almost always in use, so hard to

the wifi was stable and usable

beds, bath, wifi, staff,able to open window.

parking is included. free wifi.

would prefer to have the wifi password protected

free wifi and parking

room was next to the elevators, so lots of people noise and the wifi kept dropping

i like everything but the wifi, it is too weak to use.

gras parking and wifi

wifi would continuously cut out

the wifi is so slow.

on august 31 morning time they need to concentrate with the gust rather than playing like kids

and the pool was awesome

or bagels hotel smelled land room smelled like mould pool was dirty and freezing cold in room gym was a joke

waited hr for man get off treadmill at gym,need

the facilities are enough for short stay, such as an indoor swimming pool and a table pool

i liked the self-sufficiency that comes with the kitchenette and private entrance

the room was old fashion and has small kitchen area.

air conditioner in the unit (only 2 windows could open besides the one behind the fridge in the kitchen)

pictures should tell all , the kitchen should have been finished being demo'd , what a mess , electrical wires hanging out of the

toilet wasn’t working, towels had stains and strands of hair on them, no tea towel in kitchen, lighting in lounge wasn’t great, no aircon

the room was of good size and the wifi signal was strong.

my last name wrong for wifi access so i didn t use it

wifi didn't work

wifi

the free wifi you promote hardly makes up for the lack of bellboy service

the room was comfortable, breakfast exceeded expectations and the secure parking is a huge plus.

housekeeping knocked the door very early in the morning when the kids were still sleeping.

location staff and a shuttle to pacific place.

misleading about the free shuttle to canada place, we assumed you could return (it is only one way), luckily we had a car and

location close to public transport stops and groceries shops. guests laundry, fitness.

close to airport and free shuttle and surround by nice restaurants

i liked the bed, the gym and the location.

very good hotel, with great restaurants around, and a shuttle to the airport.

hotel answered their phone and had a shuttle pick us up within 20 minutes

shuttle service was a nice feature too

facilities with a pool and hot tub, nice gym, laundry, and vending machines

laundry facilities very handy after three weeks traveling

the hotel has an indoor jacuzzi and small pool

everything i needed and wanted (drinks station, breakfast, gym, room size, bed, blinds, bathroom, thing to put suitcase on, coffee machine with decaf, wifi)

we had amazing deal as well even with pet fees

no information in room describing motel features such as hot tub, laundry, tv channels and available vicinity restaurants

kitchen/living area

there was even laundry available (wish i'd known when a pen leaked in my pocket

in the room that makes a lot of noise if turned on nothing to do around the hotel, two bars and a fitness, thats

location and cleanliness. laundry available.

wifi is so poor that i can t even talk to family on whatsapp

checked free wifi and breakfast included before i booked the hotel

wifi service in the room and lobby was slow and erratic

the wifi is super slow!!

the staff was accommodative, the room was decent, the bed was comfortable, and the wifi was stable with decent speed

can't believe that in this day and age that you don't have free wifi in the rooms

wifi is reliable

gym well equipped

shuttle from the airport was running on a reduced schedule so we did need a taxi from the airport

comfortable rooms. frequent airport shuttle. lots to do in area.

the breakfast is also good

we needed to check out early and the staff even packed the breakfast for us

toilet was too low and more for kids

left before breakfast time, but was offered to have a snack prepared

chose this hotel because it offered free shuttle service from the airport and a hot breakfast

the staff were very helpful and the breakfast was good bedroom lovely.

early check in; newly renovated, good breakfast

good breakfast selection and proper plates, mugs, cups but like other places plastic cutlery

the airport shuttle was reliable

9:30a, i could hear a steady noise from my room in the early morning while trying to sleep (maybe laundry

wifi didn't really work.

wifi connection was fairly poor but it didn t effect my overall satisfaction with the

nicely decorated. very clean. coffee, microwave, fridge, wifi.

the thermostat on the door, just as they had left, kindly and efficiently, the information about wifi

good wifi. great view. incredible location.

there washer and dryer were done so i couldn't do my laundry, and still didn't have it fixed 2 night stay, everything was closed sauna, laundry room,

gym , elevator was down due to renovations

the previous comment the add stated gym and hot tub, the open hour is very odd

nothing to really complain about, although the spa and pool are not desirable.

rooms great staff and good emenities such as spa pool and sauna

we were even able to do some laundry and relax

house, had kitchen, laundry facilities, clean and tidy, in a good neighbourhood

easy to deal with welcoming they have everything organized mini kitchen laundry room they have games all the information you need for your stay and traveling, the rooms

chinese guesthouse easy to use utility( wifi,dining tools and laundry facilities) nice