we missed the pool

it was supposed to be an upgrade but it was dark, outdated, and the kitchenette was barely functional

was very small with kitchenette near bed

laundry available on site. people are friendly.

front desk helped with directions to the downtown, and on guest laundry usage

location

ose to other things), free parking, free wifi, good thermostat

location, free parking and free wifi

we ended up eating in the casino

no pool for the kids, they were disappointed

the convenient down-town location, early check in, heated bathroom floors, robe and available recycling bin in the room

great place to stay with kids. free breakfast and shuttle to canada place

location close to public transport stops and groceries shops. guests laundry, fitness.

the company let’s you down by not being clear about the airport shuttle service only being offered too the airport not from

gym plus laundry in the facility too

the price only because the gym and hot tub and sauna were of poor quality

view! of the mountains, quiet, nice staff. laundry, gym

gym , elevator was down due to renovations

gym and washing machines on site very good

rooms great staff and good emenities such as spa pool and sauna

i liked the self-sufficiency that comes with the kitchenette and private entrance

room had a kitchenette so was convenient

have had air conditioning and kitchen cupboards and counters could have been repainted; pipe wrench was used for tap on kitchen

pictures should tell all , the kitchen should have been finished being demo'd , what a mess , electrical wires hanging out of the

air conditioner in the unit (only 2 windows could open besides the one behind the fridge in the kitchen)

i loved that we had a kitchen in our room

the customer service was great. we loved the room, pool, gym and continental breakfast.

the room itself was clean, modern and comfortable and the kitchenette provides the flexibility to make simple meals and/or warm up food

we stayed in the room with two queen size beds which had a nice kitchen and a big sized fridge

we couldn’t say enough about nathan or the hotel, an excellent place to stay and the breakfast room was delightful

my kids love this and the drinks are free

how small the pool and hot tub was

gym timing was poor and no appropriate office space is available

bedroom slippers, robes, poor quality toothbrushes, coffee bar that did not make good coffee and bottled water was provided only once and not daily

after a 7 he drive a mini bar would have been appreciated

lastly, there is no breakfast provided but you have a discount at a bar attached to the hotel, and there are supermarkets around

there is a bar with live music in the building which i was made aware of - the front desk said the music might

the restaurant and bar weren't open.

for me it was a perfect stay…wish the tiki bar had been open but that’s just timing.

lobby was a bit dirty however keep in mind that there are shows in the bar downstairs from the accomidations and i think they were still cleaning up from the punk show

excellent location. pool. gym. parking. great spot.

bed comfy, room good size, good blockout curtains, decent bfast included, gym & pool too, staff friendly too

heated pool was nice and warm, but a hot tub would be great to relax in on the pool deck as well

never used the pool or gym, but all looked very good

rooms are clean but needed improvement like handheld shower, esp if you have kids and seniors

the tv kept loosing wifi signal so i had to keep logging it back in but not a big issue.

good wifi, clear instructions with its own online portal

nice room, bathroom & wifi

there is plenty street parking in front of the house

location, ease of street parking, very clean, safe and house attendant was very friendly.

i felt so bad for my kids

would like to see a kitchenette in the handicapped room.

sad the pool was still closed

location was walking distance to metrotown, the breakfast was very yummy with lots of choices, anywhere from scrambled eggs to waffles and fruit

that i didn't like just some extra supplies needed for the kitchen eg microwave food cover / veggie peeler / paring knife

cutleries in the kitchen were

very comfortable place - well equipped kitchen and tidy fridge is available for use, multiple common areas, clean bathrooms with reliable

the kitchen wasn't great

clean washrooms and kitchen

great kitchen space for cooking or working remotely

very helpful with doing laundry

the staff was super friendly and was even able to accommodate an early check in

wifi was strong enough for video conferences for work

they charge for wifi, which is absurd for a hotel of this price

the wifi was complimentary for all guest

a fee for parking & wifi the water pressure was very low on the taps and shower

i wish the wifi was free

wifi kept disconnecting randomly.

wifi didn't work the best in the room that it

restaurant on the 2nd floor and a bar on the ground floor value for money 9/10: great location wifi 9/10 :

wifi is slow but all good

the wifi was weak and unreliable

loved having access to kitchen

the staff. the use of the downtown gym. perfect for lone lady traveller

easy and early check in. location. cleanliness and friendly staff

kitchen on every second floor

clean and well maintained free day pass to offsite gym

wifi connection is great, i didn't experience any level of disruption

the wifi is good

the hotel service was exceptional and professional rooms were lovely, great service, excellent wifi connection

wifi was easy to use

the wifi connection is not stable.

our room was right beside the laundry drop and the elevator, so it could be quite loud at times.

i also loved the coin system for managing dirty laundry easily and the water filter for filling fresh water

loved the location. the gym was great! i loved the ping pong and football with my kids!

the treadmills were broken and the gym equipment was limited. small shower space.

wonderful breakfast loved the free laundry too.

thing - there was long dark hair all over one of the towels - like it had been in the laundry but then not checked

early check in was great, breakfast was ok as well

walls, was very loud in other rooms/in the hallways - kids running and yelling, someone playing the same song on guitar 50 times in a row at 8am

nice clean big room and flexibility for an early check in

kids enjoyed the scooters available to them as well

staff , especially rachel so helpful location room size bed pool and jacuzzi early check in

washing machines and driers - had to stand guard over my laundry as another guest turned mine out before it was dry

the location, the pool, the wifi, the spacious room & the staff

it really added to the magic of the weekend for my kids and i

pool and spa very well maintained

wifi was very fast and reliable

we were happy to get the suite room with wifi

bed comfortable, elevators good, wifi good, shower good, tv good - lots of usb charging ports.

wifi, clean spacious rooms, daily free water, comfy bed

wifi was not the best and parking rates were way too high.

has washer and dryer and well equipped kitchen

excellent kitchen facilities with high quality fittings and crockery

i wished the kitchen had a few more essentials, the gym was too small and very bare bones, like that it was

comfortable bed and quality kitchen facilities

the kitchen and washing/drying machines

as this was a business trip for me i cannot over emphasize the great and very fast complimentary wifi

wifi worked well

wifi was good

fast complementary wifi throughout the hotel

fast wifi

poor wifi at the bar/breakfast area commun area is a bit small

wifi was fast

there were many wifi issues that we did bring up but we were not compensated for

wifi wasnt very good

we had a room with an awesome view :) pretty good wifi

try the tracker restaurant around the corner for a healthy breakfast sandwich and the jinya ramen bar for amazing noodle soup

it even has a bar next door, and is a short walk from granville

caught up on washing in hotel’s laundry room

some other great amenities included free on-site laundry (this is rare for a hotel

there, just about everything in downtown vancouver is close by: - next door is the kingstons own bar and grill

quality wifi too

poor wifi connection

wifi a bit unstable and slow.

you look up the hotel it says free wifi and free parking

wifi was unreliable and tv was not updated so apps like netflix wouldn t open

free wifi

the wifi needibg to relogin in each time ee return to the room caused us to use roaming data while we

good wifi included in price

air con and wifi good

breakfast included. wifi. staff.

wifi was a bit slow (not suitable for video calls). the mattress/bed was a bit too soft for me. (-)wifi was extremely poor! (+) wifi is good

a good gym and swimming pool, the food in the restaurant was excellent and all of the staff were friendly

has an outdoor pool and hot tub too

and the pool on saturday morning felt like a man used it to teach little kids swimming lessons

our room was upgraded and it had a kitchen and double stacked washer & dryer

if you have kids the windows do open and don’t have any safety

great bar and

no grab bar in shower.

the restaurant and gym are still being completed but the staff made up for the lack of facilities available at the

day we had best experience on breakfast since the waiter is very friendly and helpful to give our kids additional orange juice plus the straw for my toddler, and additional small plates too

wifi was also excellent

during room service, robes were removed without replacement, and dirty cutlery was left on the table

great location, lovely staff, organised early check in, comfortable room

we ordered a vegetarian breakfast through room service, but they delivered a meat dish instead and still charged us the full amount with no

lack of room service

breakfast option was great: affordable with a nice selection

next to the dining hall - a 24 hour buffet facility open to the public for a very good price $5 breakfast etc

we had the opportunity to dine in dining hall for breakfast and it was excellent value and a wide variety of food to

nice and value for money breakfast and dinner at university dinning hall/restaurant.

the wifi is not paid, it's free

the wifi did not work very well in the room i was in.

am a rewards member so wasn t charged for wifi

in-room wifi was incredibly slow until i called up and inquired about it

wifi was quite weak and made it difficult with no cell phone access with being international guests

wifi was good

older premise, could use some updates. wifi service was sporadic.

the location is fabulous - close to restuarants, transit and attractions. wifi is strong.

free breakfast and free wifi

wifi was a bit patchy at times, very stuffy in the room

close to elevator as requested and they accommodated early check in since we had just departed the cruise ship

the coffee shop and bar and the restaurant all offered great food and

a long fligbt there was a sport bar to relax and grab a bite to eat

were going to the early 1pm canucks game and had requested early check in if possible

flexibility for late check out

central location, really nice suite and comfortable beds, chromecast and fast wifi

strong wifi just like at home

wifi was quite slow

the room was very comfortable, the wifi was great, free bicycles were appreciated, and the staff were very helpful

ower than at the airport) and it made it difficult to work from my room.

spacious room, huge bathroom, blazing fast wifi, great amenities, super friendly staff.

wifi not great on the sixth floor and bed despite the nice sheets was a little on the soft side

the bed was comfortable. good wifi. good shower.

near metro, breakfast included, early check in, friendly and helpful. wifi works.

wifi access was not consistent

bar attached to the hotel didn't open until 4pm which was a shame

the location is very convenient, close to restaurants, shopping, bars, concert venues etc

small boutique style with great decor, personalised staff. bar attached friendly staff .

location and loved the complementary drinks at the bar and that they provide things upon request like toothpaste, combs, etc if you forgot them

funky room design, great location, bar downstairs very nice. loved the free drink voucher

from check-in they made sure that we had a room that we would be comfortable in with 2 kids

room, staff and location was excellent! pool and hot tub were great for the family!

gym and outdoor swimming pool are very nice

has pool and gym

attentive staff. good gym/pool. central location.

the shower was great and wifi worked well

wifi does not work more than 5 minutes at a time ...

my room and the wifi were great

wifi was the fastest i have ever connected to even in bigger brand name hotels

wifi

wifi worked well

wifi kept dropping out and was slow at times.

wifi was occasionally very slow

free wifi,location,staff.

wifi was rather slow sometimes not even connecting and maybe an upgrade to a smart tv would be

free wifi was helpful

accommodating, friendly and professional); the rooms are comfy, great setup for work in the room; wifi worked great for international zoom and presentation

shower mechanism was a little tricky. wifi was slow sometimes.

location, cleanliness, good wifi.

free wifi was poor

wifi was sometimes giving trouble on/off signal.

wifi could be better

the receptionist was also so nice as to give us the wifi password

paying for wifi.

should have wifi in the room

their location but i did not have breakfast with them so i cannot comment on that but wifi is

no wifi on tvs, no deal for restaurant, expensive parking and not included

small fridge in room & wifi were good. having an umbrella in room.

rooms clean and tidy with good tv and excellent wifi

dirty outside the hotel and not a place to walk around at night with kids you see people openly doing drugs in front of you and witnessing

i was never able to connect to wifi even after 2 attempts with support

large clean room with a desk and great wifi

the only downside was that i couldn't get the wifi to work.

even basic browsing) we were charged for a

how to get to the pool - a family occupying the hot tub for a long time with cups of drinks - no wifi in the gym - staff weren t very friendly - tv screen showed accessing forever - there

from the bar was heard in our 2nd floor room

free wifi, was quiet, cheap drinks at the bar next door.

i like the property, lots of restaurants and bar near .

clean, quiet room, late check out option, very helpful and friendly staff - graham was so welcoming

could hear the music from the bar next door

wifi was good, pool and gym were great

wifi sucked

great bed, very clean great wifi clean bathroom

free wifi

swimming pool and hot tub were great

location, non smoking, early check in

into the adjoining whitespot restaurant and bar on our way back to the hotel and was shocked to watch a mouse run from the rear of the

early check in friendly helpful staff

friendly staff, on site restaurant, parking and laundry and shared kitchen were a bonus for a longer

hotel staff they help early check in i had 15 hours flight thx tot them

of room, wifi was poor

did not mention about internet/wifi charge at the front desk!!

free wifi and the tub shower has hair left it in from the previous person that stayed in that

wifi often didn t work. no loungers, just chairs in the pool area.

wifi and tv good

coin operated laundry and well supplied

kitchen, grocery store across the street, friendly and helpful staff, fitness room, large laundry

had a small gym but no other amenities

kitchenette well stocked with large fridge - good to have after a big day sightseeing good gym and the laundry (paid for with a card you buy in laundry) was great to have when you’re

laundry service was fab and staff were very friendly and helpful

close to everything; great gym; great room/apartment size; good breakfast; fast wifi

be paid extra), good wifi

excellent wifi

wifi was excellent

excellent wifi, helpful friendly people. would thoroughly recommend.

fast free wifi was so useful during my stay

wifi was intermittent but i didn t mention it as we weren t in the room much

wifi was a bit on and off on my phone but worked fine on my laptop

wifi didn t work, ac didn t work so the room was very warm

guest wifi network did not function. otherwise nothing

check in staff were very obliging with early check in

00 early check in fee that they could not provide

accommodating to late and early check in and out

we only wanted to leave our luggage since we arrived early, but they actually gave us a free early check in

it's nice for our kids to have the courtyard where they can play ping pong and sit by the fire, and not be confined

we stayed 17th floor, but wifi is too weak to play smoothly not only youtube but any contents.

parking and wifi is not free and i was charged $45 / night for parking and $4

was cold, no wifi unless you become a member of marriott, no hotel restaurant or bar

t fare from restaurants and from the water), clean bedroom, good wifi connection inside the room, great view from our balcony

location

you get the right room) and very expensive but the wifi service was so bad we were

wifi worked well

the wifi was problematic and parking and breakfast are extra

the wifi was not worth using.

a lovely situation overlooking the harbour

liked the view that we had and the fact that we were able to book the pool and hot tub for ourselves

i would like to have laundry facilities

staff was very helpful with late check out

pool, steam room, jacuzzi and gym to ourselves almost every day - all clean and well kept

of your gym equipment is in working order, couldn’t run on the treadmill as someone else was using one

place, we did a leisure walk to stanley park, wharf and canada place from there with our young kids

helpful, friendly staff got us in got us in for early check in at 9

to have our room at 9:30 in the morning instead of waiting until 14:00 and did not charge for the early check in

friendly staff, quiet, early check in time, and close to st. paul’s hospital.

rooms were connected to each other through doors which made it quite loud as the next room had kids who were crying and shouting

of room, great location with greek restaurant next door, very clean, good laundry, helpful staff, good price

liked the position, in downtown, the free parking, difficult in that area, the basement laundry, usefull

helpful receptionist, asma, allowed us early check in

laundry for guests. jug/kettle supplied.

location is good, lots of restaurants and bars. staff was good, we had an early check in .

great wifi

wifi speed

wifi could have been faster or better. new cost of paint needed in parkade hallways to elevator

wifi was hit or miss

bed was a little soft, wifi kept dropping off, noise from the street in the middle of the night.

00 per day for wifi - the comp'ed it

wifi not free - but we used our own data anyway.

wifi should be in included in the room rate

ich we could use in the restaurant) and free wifi in our room

wifi glows. maybe move to doorway area so better for sleeping

cosy living area & fireplace, well-equipped kitchen

my kids loved playing by the beach before we end our day

they were very generous with early check in and check out. great position

treadmill in the gym was broken for the 3 nights of my stay.

asked for early check in and did not even get close

staff is incredible - always happy to help, wonderful with kids, patient and kind

and it legit had a full kitchen

access to very affordable coin laundry a real bonus

fairly big room, fairly comfortable bed, full kitchen, walk in for your clothes, a second away from the beach

loved the little kitchen, a block away from grocery store

good laundry

the wifi worked well

free wifi was patchy.

wifi not working

the wifi could be a bit more stable and faster.

wifi could have been better.

- spacious room, with fully equipped kitchen stuff

tight with two beds, one bed and a couch would have been spacious lacked undercabinet lighting in kitchen area

comfortable and could sleep 3; well stocked as a suite suitable for a longer stay with basic kitchen facilities; quiet, nice location, free

the bathroom and towels were spotless, and the tv and kitchen were modern and well-equipped

redone, nice large suite with kitchen facilities, quiet location away from the downtown but still close to things, nice staff,

wifi was not great; did not realize until this survey there was paid wifi which i would have opted

wifi is terrible because they use cheap low quality system

ould upgrade to cisco instead)

excellent, i enjoyed the breakfast, the security, the free parking, the cleanliness and the free wifi

was no card in room that showed wifi or what floor pool and workout room were on

location, size, kitchen

we were able to freely use kitchen area

i rented a car which was the best thing i did and parking was not a problem at all

parking was great and felt safe

location is great, ample parking and quiet neighborhood that's between richmond and vancouver.

the room had free wifi, tv and a clock radio as well as enough towels, etc

i could hear the ppl next to me talking, it was annoying wifi sucked, constantly had to reconnect while in the room

front desk doesn't answer the phone the free wifi isn't free, it's included

wifi was awful. pool area was disgusting. no towels, dirty. bathroom in pool area was dirty

wifi was extremely spotty.

wifi kept going off

was great, close to the airport, with a free airport shuttle and wifi

the wifi

wifi is strong

to airport; very clean; huge comfortable bed; i arrived late, restaurant right next door; perfect wifi; if you're only staying in van and going straight back to airport this is the perfect option

allowed for late check out which we needed

nice pool, late check out

free shuttle. the pool area seemed ok, but the gym had no more than 3 pieces of equipment.

on august 31 morning time they need to concentrate with the gust rather than playing like kids

if i wasn’t so tired with my two kids we would have left but at 10pm we had to stay

wifi never connected for 3 days

wifi, is too weak to use.

wifi was in then out all night , but that was the only issue

wifi did not work. shower did not work.

didn't tell us where the pool was, how to get to our room, business center or what the wifi password was, told us parking for a week was 5 dollars when it was 5 dollars a day

faucet in the tub was drippy and the faucet in the kitchen was a bit stiff

cofee pot, toaster and other utensils in the the kitchen for cooking

free coffee in the kitchen with the cofee pot

clawfoot tub, full kitchen

the rooms are more like suites, with separate bedroom, living room, bathroom and kitchen

my last name wrong for wifi access so i didn t use it

wifi didn't work

the free wifi you promote hardly makes up for the lack of bellboy service

the room was of good size and the wifi signal was strong.

access to wifi wasn't easy. bed was ok.

courteous staff and prompt arrival of airport shuttle

clean comfortable room. very nice breakfast. very helpful staff.

great having a guest laundry facility

airport, complimentary breakfast, 24/7 coffee and tea at the lobby, spacious and well equipped gym, well designed room, comfortable bed, helpful

it was in a decent location to walk to a few eating places and the casino

wifi didn't work and the room was very small for the price.

didn't use the wifi or have coffee

small matters - wasn't given free wifi code at checkin, and wasn't told that there was or

wifi was very slow this time, although it was fine last time i stayed a couple of weeks ago

wifi was kind of in and out sometimes or very slow.

the support of matress is very weak and the wifi is too slow.

nk, travel agency, ...)

food in the casino restaurants, wifi blocks all kind of access

room was facing the sky train station and was noisy, as well wifi in the room was terrible and had to use hotspot

our only complaint is how slow the wifi is

location and cleanliness. laundry available.

friendly staff & loved the shuttle bus service.

also facilities were of a very good standard, and the room having a kitchen

the bed was really comfortable, room was really quiet and the shuttle to the sky train was great

great location and great shuttle service

hotel - great staff and next to their bar with a beer garden

there is a bar and restaurant downstairs which was convenient

staff, requested a late check out that was agreed to, train station very close, nice little pub/bar next door

nice good old placecwith a bar and unique patio

we loved the food and our waitress at the met bar and grill

we left before breakfast and they gave us breakfast bags

in our booking kitchen was mentioned, we couldn't find it in the room

allowed early check in and kept us advised about traffic issues for airport shuttle

convenient airport shuttle

was able to leave luggage at front desk as we had a later flight but needed to check out

good breakfast. shuttle service prompt.

the breakfast was good - very close to the airport for early flight. clean hotel and comfortable

good breakfast. shuttle service prompt.

very clean, comfortable bed, good breakfast, worth every penny

they did have a waffles, which was only one thing that my kids loved, but i don't like to serve sweets for a breakfast to

the breakfast and the shuttle

shuttle was easy and ran often the breakfast was nice with lots of variety the desk people very very friendly the cleaning girls were

location from the airport, the taxi that you paid for after hours as i arrived after 11pm, the breakfast was delightful and homey with a good selection and the proximity to the sky train for the

i like the shuttle from airport to the hotel and all the staff are nice to the client!

free airport shuttle that ran on time