wifi is reliable

can't believe that in this day and age that you don't have free wifi in the rooms

even a heated outdoor pool that was very pleasant after a long flight

shuttle from the airport was running on a reduced schedule so we did need a taxi from the airport

ala carte breakfast was superb

early check in; newly renovated, good breakfast

shuttle took us from the airport to the hotel and we received instructions in advance how to

9:30a, i could hear a steady noise from my room in the early morning while trying to sleep (maybe laundry

the airport shuttle was reliable

excellent airport shuttle service for pick up and drop off

several staff working and chatting in the breakfast room and they talked extremely loud without considering the hotel guests were there to

good hot breakfast. close to everything. underground parking.

are accomodating, comfortable bed and clean, free breakfast, complimentary shuttle and got a good deal, and so happy they offered both regular and decaf coffees

appreciated the way the staff accommodated our early check in request

appreciated them accommodating early check in too as we arrived around 11am

the wifi is weak. i have to use my phone data

wifi service in the room and lobby was slow and erratic

the wifi is super slow!!

checked free wifi and breakfast included before i booked the hotel

room was big & fresh. wifi worked well.

gym is relatively well equipped

shuttle bus to airport

i liked the bed, the gym and the location.

very good hotel, with great restaurants around, and a shuttle to the airport.

enjoyed the comfortable beds, large clean bathrooms, and the restaurant and bar downstairs

elevator too slow, people walking in hallways wet from the pool

nice pool and jacuzzi spa on main floor

there was guest laundry available

the individual packed breakfast in the morning was a kids touch during

my kids loved it

the wifi was stable and usable

good mini fridge and all the amenities i needed along with free wifi for guests

free wifi and parking

beds, bath, wifi, staff,able to open window.

parking is included. free wifi.

we were even able to do some laundry and relax

chinese guesthouse easy to use utility( wifi,dining tools and laundry facilities) nice

house, had kitchen, laundry facilities, clean and tidy, in a good neighbourhood

easy to deal with welcoming they have everything organized mini kitchen laundry room they have games all the information you need for your stay and traveling, the rooms

have to be part of the rewards system to get onto the wifi

wifi was sufficient for work zoom calls

big comfortable room, free wifi

friendly staff first of all. wifi was good. your typical westin in a good way!

property still provides room service although the food comes in boxes not on trays with domes

comfortable beds and pillows, tub, indoor pool and gym, close to yvr airport and richmond restaurants

gym

you can rent space to leave your car and shuttle/taxi to airport provided by the hotel the cafe had very good food and service was

lounge bar had excellent food and service.

the robes are the fluffiest i’ve ever put on, they have chrome cast on the television and the gym has a killer view

pool and hotel - unique design aesthetic but well built

i like the pool and the tv and the bed

the pool, hot tub and gym facilities are awesome and have a great view of the city

great complimentary shuttle to the airport in the hotels dedicated bus

free shuttle, comfy zealy bed, heated floor bathroom, made up room daily, spacious room, heated roof top

i like the shuttle from airport to the hotel and all the staff are nice to the client!

the breakfast and the shuttle

comfortable mid range hotel. early check in was appreciated. close to restaurants.

free shuttle bus

loved this place ! clean. great employees and a lovely breakfast.

they did have a waffles, which was only one thing that my kids loved, but i don't like to serve sweets for a breakfast to

shuttle and great beds

breakfast was a nice bonus with the kids, and very thankful it started at 5:30am unlike other places that are too late for our usually

didn't like shuttle bus parked in front of lobby entrance.

kids loved the breakfast waffle maker!

there is a gym available for use, but we only went there for water tbh

great location close to the airport. fairly convenient shuttle shared with the hampton hotel.

paid for a late checkout and had hotel staff knock on my door, disturbing my rest

nice staff, accomodating with request for late check out, good breakfast

we left before breakfast and they gave us breakfast bags

free coffee- bonus! games for kids!

they have laundry - key for remote workers

and kids wearing light clothing

enjoyed the quirky signs, having laundry and tea/coffee facilities in reception

there was even laundry available (wish i'd known when a pen leaked in my pocket

(the hotel manager) went out of his way to arrange a shuttle ride for us to the river rock casino even though their shuttle only went to the airport

gym available

the gym looked good however i wasn't there long enough to try it out unfortunately

great hotel/convenient shuttle service/helpful staff

love the daily breakfast, the gym and the available laundry machines

the free wifi you promote hardly makes up for the lack of bellboy service

the wifi was great

wifi didn't work

wifi

clean and comfy. good wifi

wifi would continuously cut out

didn't tell us where the pool was, how to get to our room, business center or what the wifi password was, told us parking for a week was 5 dollars when it was 5 dollars a day

wifi did not work. shower did not work.

wifi, is too weak to use.

wifi never connected for 3 days

nice pool, late check out

they advertised a gym litteraly its a closet with a tread mill and a stepping machine

my rooms keys everytime i left the room stopped working had to book time slots for the hot tub gym is closed due to

wouldn't say it has a gym though: it has a few exercise equipment items

or bagels hotel smelled land room smelled like mould pool was dirty and freezing cold in room gym was a joke

wifi was intermitten.

wifi is way too slow, probably because they are a casino resort and they want all their guest in

wifi signal is so bad

our only complaint is how slow the wifi is

the wifi was very slow

this place is like a hostel, no talking, no music, no tv, no cooking, no laundry after 8pm, no normal talking all day, no taking luggage to room, no help from her side

kitchen is shared but was no issue to us

clean & comfortable room. great kitchen facilities

i was also surprised at the cost of doing laundry

the kitchen had all the amenities

fast wifi good customer service would go back for another stay

upgraded our room, free wifi, and gave us a free shuttle to the airport in the morning

to airport; very clean; huge comfortable bed; i arrived late, restaurant right next door; perfect wifi; if you're only staying in van and going straight back to airport this is the perfect option

wifi is strong

wifi kept going off

it appeared that there was a charge for wifi, biut it was waived at check-out

no free wifi.

wifi should be free

wifi would not connect, nuisance

why they need to charge for wifi

tea and coffee was available in the kitchen and in your room

it would also be nice if the guest can use the facilities in the kitchen

many great things to eat at breakfast, very comfortable kitchen and our host was very kind and attentive

i rented a car which was the best thing i did and parking was not a problem at all

parking was great and felt safe

location, size, kitchen

we were able to freely use kitchen area

location is great, ample parking and quiet neighborhood that's between richmond and vancouver.

stayed in a room in the back of the complex, so it only had natural light coming into the lounge/kitchen area

very well equipped and i love the kitchen and laundry facilities

beautifully stocked kitchen for anyone who wants to do their own cooking while staying

very good supplies in the kitchen

very comfy beds and bedding, modern decor, lots of room, with kitchen facilities and a sitting area

wifi out all the time no communication with staff bursting into room

wifi wasn t consistamt. kept dropping off. frustrating.

wifi was very bad. can t get it from the room.

beds and pillows very comfy,staff friendly and efficient, quiet, clean,free wifi.

poor signal of wifi

nice room, bathroom & wifi

the tv kept loosing wifi signal so i had to keep logging it back in but not a big issue.

good wifi, clear instructions with its own online portal

check in and lots of free street parking

easy to find, easy ideal parking

the tile on the kitchenette counter and the bathroom was chipping off

have had air conditioning and kitchen cupboards and counters could have been repainted; pipe wrench was used for tap on kitchen

toilet wasn’t working, towels had stains and strands of hair on them, no tea towel in kitchen, lighting in lounge wasn’t great, no aircon

i liked the self-sufficiency that comes with the kitchenette and private entrance

the room was old fashion and has small kitchen area.

the gym was poor and had no ac

nothing to really complain about, although the spa and pool are not desirable.

very helpful- maira at the desk is extremely helpful and resourceful they have a decent working gym

hotel that really needs a renovation the swimming pool and the spa are located in the parking lot

the price only because the gym and hot tub and sauna were of poor quality

wifi is slow and doesn t really extend to laundry room

wifi ketp cutting in and out

wifi a bit unstable and slow.

wifi broke for a whole day

quality wifi too

you get the right room) and very expensive but the wifi service was so bad we were

the wifi was problematic and parking and breakfast are extra

wifi worked well

a lovely situation overlooking the harbour

wifi was easy to access with a strong signal

there is one bedroom, one full shower, a living room, new kitchen and dining table, tv, wifi etc

excellent in presentation, cleanliness, spaciousness, comfort and amenity, on-site parking, wifi etc but the booked facilities were not provided as advertised

kitchen is fully equipped including washer and drier

ared with another

car parking also available

cutleries in the kitchen were

has kitchen and laundry facilities, free on street parking

a bit far from the centre, you first expect a hostel, but it's a normal flat with a kitchen and 4 rooms for guests

and wifi worked well, and kitchen seems fine

the kitchen wasn't great

views of the city in the room, cleanness, provided gym, pool, breakfast & parking, transportation (skytrain), mall is good too

staff and always in good spirits, pool was open until 10pm

liked the location, the ease of walking everywhere, free parking, the gym and pool were fantastic and the breakfast had a really good assortment

gym is small but i start my workout early, so, no problem at all

never used the pool or gym, but all looked very good

wifi is good

room is very clean with a well equipped kitchen

the well equipped kitchen with the spacious dining nook are a nice bonus

open kitchen in house

it has a well-equipped kitchen

kids were disappointed because they wait for long time with the hope they

woman working the coffee bar was very friendly, knowledgeable about the area, and helpful

was charged a $30 early check in fee even though a room was ready

going restaurant and bar facility

not fun when you have kids

near metro, breakfast included, early check in, friendly and helpful. wifi works.

wifi excellent

wifi access was not consistent

the bed was comfortable. good wifi. good shower.

wifi not great on the sixth floor and bed despite the nice sheets was a little on the soft side

breakfast was a disappointment

breakfast was good

the gym is well-equipped and spacious

the continental breakfast are great

enjoyed the indoor pool and hot tub

they charge for wifi, which is absurd for a hotel of this price

wifi didn t work for my daughter s switch

a fee for parking & wifi the water pressure was very low on the taps and shower

the wifi was complimentary for all guest

i wish the wifi was free

distance to downtown, near many bus stops and water taxi, gym is perfect and u will not get hungry bec theres a 711 right across the

convenient location. great gym. super friendly and helpful staff

hotel couldn't accommodate my request for early check in at 1 pm

staff, allowed early check in, washing machine and large shared kitchen

use the gym but it looked great and appeared to be well patronized

should be small bar fridges in every room

from the bar was heard in our 2nd floor room

they do have laundry facilities and vending machines on most floors.

staff, parking, location, bar next door, comfortable room

got in very late from a flight, about 3 am

wifi was occasionally very slow

wifi was rather slow sometimes not even connecting and maybe an upgrade to a smart tv would be

wifi worked well

elevator was very slow and the wifi took a while to connect

very central clean good wifi

the washing machine and drier. kitchen and utensils. great bed and pillows, very comfortable.

rooms are spacious and amazing with a kitchen and many utensils

has washer and dryer and well equipped kitchen

comfortable bed and quality kitchen facilities

refreshing change from droll hotel rooms with great kitchen and laundry facilities too.

location

wifi was very poor, money charged around 3 months prior to trip without informing

wifi connection, neither of our phones or laptops were able to connect

parking and wifi is not free and i was charged $45 / night for parking and $4

t fare from restaurants and from the water), clean bedroom, good wifi connection inside the room, great view from our balcony

rooms clean and tidy with good tv and excellent wifi

their location but i did not have breakfast with them so i cannot comment on that but wifi is

no wifi on tvs, no deal for restaurant, expensive parking and not included

small fridge in room & wifi were good. having an umbrella in room.

had the manager looked at the shower and suggested us to take a shower in the gym they had

breakfast was great

we didn’t like unfortunately with the covid 19 restrictions the free breakfast wasn’t available

the nice and helpful staff at the breakfast

the laundry facilities are an excellent addition too

clean great breakfast close to stadiums

pool was perfect for the kids to relax in after a long day

wasn't able to get an early check in to take a call so had to make it from my car.

the gym could have been better equipped :)

staff , especially rachel so helpful location room size bed pool and jacuzzi early check in

pool and hottub was fun for kids

value for money. supportive staff. good wifi and amenities, comfortable bed.

there wasn t anything missing, from wine glasses, to a curling iron, to bathrobes, great wifi, super comfy bedding and pillows

wifi was easy to use

wifi connection is great, i didn't experience any level of disruption

able to google and know what buses to catch it was a beautiful stay had air conditioning and free wifi

how close it was and had a bar near by

the staff was very accommodating when i asked for an early check in

funky room design, great location, bar downstairs very nice. loved the free drink voucher

all of the drains drained without pooling

arrived early and were offered early check in and they also upgrade our room for free

the wifi was also good

the room was clean and quiet and had great wifi

wifi worked well

as this was a business trip for me i cannot over emphasize the great and very fast complimentary wifi

it has *real* wifi,

it's a short walk away but the gym was very good

no gym and swimming pool

they were also able to accommodate our very early check in

location and awesome amenities for the price, like gym access and free coffee in the morning

easy and early check in. location. cleanliness and friendly staff

hotel, fantastic staff, amazing location wifi is meh but didn t care cause everything else was great

the wifi was weak and unreliable

wifi is slow but all good

restaurant on the 2nd floor and a bar on the ground floor value for money 9/10: great location wifi 9/10 :

no vending machines for snacks and the wifi wasn t the best

we greatly enjoyed the funky in-house “uva wine & cocktail bar” for breakfast, beers, cocktails and dinner

great little wine bar for meeting up with our local friends before a night out

the coffee shop and bar and the restaurant all offered great food and

we also had drinks in the on site sports bar which was

come every year with one of my kids for a night down town

had phoned prior to request early check in, we were coming from the island and we had a concert that started at 4:30

the kids liked the ping pong table

the family room: 2 beds of 140 cm width each is just too small for 4 persons with teenage kids

time; ac gave out bad smell; tight parking; be mindful of the railings with wide gaps if you have kids

friendly and helpful front desk, they accommodated my early check in request, friendly housekeeping

free wifi was good, club lounge was also great value for money

of room, wifi was poor

wifi didn't work for me

wifi often didn t work. no loungers, just chairs in the pool area.

wifi was too low in reception area

poor wifi

poor wifi at the bar/breakfast area commun area is a bit small

wifi reception in the bedroom

wifi was fast

there were many wifi issues that we did bring up but we were not compensated for

excellent wifi, helpful friendly people. would thoroughly recommend.

excellent wifi

nice place, very close to all, clean bathroom, big room, with wifi, microwave and bread toaster

be paid extra), good wifi

wifi outside the bedroom was not very good

wifi worked super

great wifi

the wifi would cut in and out sometimes.

wifi could have been faster or better. new cost of paint needed in parkade hallways to elevator

wifi unacceptable. minimal speed wifi even after change of rooms.

wifi was a bit slow (not suitable for video calls). the mattress/bed was a bit too soft for me. (-)wifi was extremely poor! (+) wifi is good

very well equipped gym

were very nice, friendly, and accommodating to my requests for an early check in and late check out

small but quiet and quaint bar which we enjoyed a lot

no kids…

hotel was conveniently located in vancouver and just a short walk to the local restaurants and bars

some other great amenities included free on-site laundry (this is rare for a hotel

also, there is free coffee every morning and free laundry

the quaint building, our room, the facilities and the bar attached to the hotel door, where the staff were so friendly

retro style hotel and its bang in the middle of downtown for the cost won’t get much better the bar next door all out great

i felt so bad for my kids

would have been nice to know they offered gym facilities. found out during checkout.

was a great size, king bed was comfy, kitchen was amazing

we had to walk to an atm to get cash to use the laundry.

small gym and laundry rooms came in useful

very helpful with doing laundry

the staff was super friendly and was even able to accommodate an early check in

wifi only in the lobby otherwise they will charge you.

no wifi in room.

paid wifi is a joke

paying for wifi.

wifi could be better

martina was exceptional and accommodated our early check in request

our laundry service took 24hrs to be ready.

early check in was great, breakfast was ok as well

thing - there was long dark hair all over one of the towels - like it had been in the laundry but then not checked

i was with my kids on vacation so we wanted to sleep, but any flexibility after 11am was given by the staff

the wifi connection was not very good.

hard to access wifi

having secure wifi in a hotel is brilliant for a business

breakfast included. wifi. staff.

free wifi

the wifi is not paid, it's free

the wifi did not work very well in the room i was in.

in-room wifi was incredibly slow until i called up and inquired about it

am a rewards member so wasn t charged for wifi

wifi was quite weak and made it difficult with no cell phone access with being international guests

wifi was not the best and parking rates were way too high.

wifi, clean spacious rooms, daily free water, comfy bed

bed comfortable, elevators good, wifi good, shower good, tv good - lots of usb charging ports.

we were happy to get the suite room with wifi

wifi was very fast and reliable

rooms, beds, bathroom, air handling, security, food and bar services, location.

to tight beds for 2 kids and 2 adults

friendly staff, good gym, lots of little extras like chilled towels & cookies

attentive staff. good gym/pool. central location.

staff was very polite and accommodating and allowed us early check in on arrival, and let us utilize the baggage storage on checkout day

location and room, nothing in the way of facilities though except wifi and room tv

the room was very comfortable, the wifi was great, free bicycles were appreciated, and the staff were very helpful

good wifi

ower than at the airport) and it made it difficult to work from my room.

central location, really nice suite and comfortable beds, chromecast and fast wifi

had a small gym but no other amenities

one bedroom suite--full kitchen, glassed in work space with glass wall view, roomy bathtub, comfortable bed

very clean with an equipped kitchen

central location, large rooms with lounge and kitchen, good views, helpful and efficient staff, very clean, comfortable beds

as it turned out, it was the toilet next to the gym and there were no towels

free wifi

wifi sucked

great bed, very clean great wifi clean bathroom

wifi was good, pool and gym were great

rooms and absolutely incredible attentive service at reception spa and restaurant and

the restaurant and bar is really good if you like mediterranean and seafood

no grab bar in shower.

needed another towel bar in gorgeous bathroom

hydra bar is really lovely

really nice touches like high-end toiletries and fresh milk in the mini-fridge (either for kids or making coffee with their nespresso machine)

wifi was also excellent

during room service, robes were removed without replacement, and dirty cutlery was left on the table

the bar stools are broken upstairs

the bar area was also first class - decor, food, drink and especially the waitress

great location, lovely staff, organised early check in, comfortable room

very central (but still not walkable if you plan to visit a few spots all in one day and/or have kids)

cleanliness, location, pool, staff

of your gym equipment is in working order, couldn’t run on the treadmill as someone else was using one

liked the view that we had and the fact that we were able to book the pool and hot tub for ourselves

pool, steam room, jacuzzi and gym to ourselves almost every day - all clean and well kept

lots of space 2 loos in the suite good kitchen area

they held all of our bags and allowed early check in for 1 or 3 rooms which was helpful for my elderly parents

such friendly staff, late check out, so comfy. amazing breakfast. great location and good price.

they were very generous with early check in and check out. great position

clean room. they had coin laundry on premises.

older premise, could use some updates. wifi service was sporadic.

the fourth floor the wifi was very problematic - i had to phone and talk to the internet expert myself and he rebooted

wifi was good

wifi speed was very fast ~7mb/s

wifi was a bit patchy at times, very stuffy in the room

wifi kept disconnecting and i would have to reconnect

guest wifi network did not function. otherwise nothing

wifi was horrible, it disconnected every 20 minutes.

wifi was intermittent but i didn t mention it as we weren t in the room much

wifi really wasn't up to current standards.

location, price,early check in

the staff were friendly and they let us leave our cases all morning and even offered a late check out

to have our room at 9:30 in the morning instead of waiting until 14:00 and did not charge for the early check in

noisy guests. the room upstairs had noisy kids that were running around hallways all night!

early check in late check

they granted us an early check in, and allowed a late check out

helpful receptionist, asma, allowed us early check in

early check in free parking friendly staff amazing location for the money

the staff was very accommodating for early check in - i was exhausted and my partner still at work - they checked me in without question

staff was pleasant they were able to get us an early check in

it included kitchen, was clean, plenty of towels and toiletries

it has a coin op laundry on site which was handy

parking my car under the hotel when i walked through laundry, disgusting smels appeared but in general was ok

loved the little kitchen, a block away from grocery store

access to very affordable coin laundry a real bonus