too many people in pool area and no supervision when horse playing

breakfast

breakfast was good and appreciated that it was open later in the day

loved the breakfast. i also loved that the staff was so nice.

the free breakfast was great and it was comfortable sleeping there.

my wife and kids loved it there, next time they have to get in the pool they say ud83dude06

location, breakfast, everything was good.

pool bed breakfast staff location

the breakfast was great

the pool was heated and the room was very spacious,with a keurug and pods, cable tv, microwave, safe

that the hand soap was in a pump bottle on the wall next to the sink and was hard for my younger kids to reach

outside that, despite having the bar closed, we were able to utilize to have a meal with the kids as well as sit, enjoy a few drinks and relax

water refill is available at the gym on 2nd floor and just available there; it would be nice if there's a water machine on every

staff are friendly and very helpful. 24 hour coffee machine. projecting fish are good for kids.

and helpful and the availability of complimentary water in the lobby and a water fountain in the gym is for sure to appreciate in a warm la

i have never been anywhere that didn’t offer early check in but also that was so

i let him know i requested an early check-in

big, comfy bed, immaculate bathroom and a great free continental breakfast

allowed early check in with no fee clean room

the pandemic prevents the breakfast so maybe ask the front desk for a cookie in the meantime :)

we enjoyed the spa and pool

the pool and spa are nice and clean

the pool and spa are nice and clean

the pool and sitting area was great. the rooms were really good.

breakfast was delicious!

gym equipment out of order

the breakfast was really good i would definitely recommend the best western burbank airport inn

quietness, the good energy from the staff, the price, and the breakfast were awesome

both times we've stayed here, we've been met by friendly staff, a clean, spacious room, nice breakfast, safe parking area

breakfast area was tidy, well stocked and well taken care of

my daughter and i enjoyed the gym and spa

the pool

don't have a swimming pool.

hotel is upgraded and nice, they also accommodated an early check in which was really

the gym is small but open 24 hrs and was fine for a couple of nights

the pool was refreshing

without breakfast

the morning breakfast could be updated to more than just pastries and coffee

the pool was nice and clean and we had it all to ourselves

also, the complimentary breakfast was weak

showe curtain is torn and ther was a small hole on the bed cover. wifi is very slow.

wifi works well

wifi is horrible, very slow

many places to eat and shop nearby that you can walk to and if you are working on the trip, the wifi is fast enough to work on

it does have wifi but no internet

swimming pool was more of a splash and play pool for kids

the whole facility is clean, pool looks really good!

kids really liked the pool

location, customer laundry at premises, universal studio and beverly hills is just at arms length

spanish, drinking loitering at the pool saying 'los negros' are getting in the pool their kids are not getting in now, really hurt

staff exceptionally accommodating with early checkin - called me to confirm early check in after online request

wifi in the room didnt really work resulting having to pay for data through my mobile company

wifi was extremely weak in the room, in fact not workable

wifi is advertised but it's super slow

food is excellent! wifi is very scetchy

room was clean and comfortable with excellent wifi, and the restaurant next door

i also loved the foot scrub bar in the shower

i have not been to the bar or tried the food but they have great food options near by as well if you don't want to go to

house keeping team threw out my brand new underwear and one of my brand new gym t shirts

the bar and eating area personal were very kind and welcoming

lobby bar and restaurant all new with additional bars and eateries close

the room had a large fridge, a table, shampoo and soap, wifi, and air conditioning

that did exact same thing, no complementary water and/or breakfast, couldn t connect to the wifi, and finally the water leaked out of the shower and flooded the floor

i don't think there was wifi and sometimes the tv wouldn't work

only 1 device per guest allowed on wifi.

the wifi is available, but not particularly strong, so we were unable to engage

they brought me provisions, did my laundry, replaced my hair dryer, allowed me to extend my stay an extra night and were just

fabulous & went “above & beyond” - incredibly friendly, helpful & even arranged for our laundry to be done

good location near universal studios and easy drive to west hollywood and even pasadena laundry service provided by chamber maid came as a great convenience than doing it ourselves via

location (near 101), specious suites, late check out option was great, staff was wonderful

just need a self service laundry facility.

we asked for an early check in because of the rain and the manager welcomed us warmly

out water & snacks & utensils when out door dash failed to bring us some lol then gave us a late check out when we slept in a bit more than we hoped

wifi wasn't working

tv didn't work in one of our rooms and kept going out due to poor wifi in the other two rooms

wifi was horrible and 95% of the time you couldn't log on

wifi is awful in rooms - had to go outside in the 90' heat constantly to get messages and emails to

small parking in the security area. low signal wifi.

reasons, but i absolutely loved they had breakfast and a pool

pool and jacuzzi were fun, beds were super comfortable, and the customer service was excellent

clean, tide, full continental breakfast

find anything i didn’t like, other than leaving to early to get the breakfast

breakfast was up to par.

she was so friendly with my kids

small pool.

location breakfast

shuttle, breakfast, lobby hospitality

pool was in poor condition on the afternoon of our arrival, but the staff quickly cleaned the pool

there is a very cute bar and a very lovely bartender

no early check in option

the gym was tiny

room was comfortable and clean. very spacious. had a kitchenette.

the bar and other things they had to offer.

wifi is bad though

love this hotel but i had no wifi

oh and the wifi barely works

free wifi was borderline unusably slow

free wifi

my breakfast fast and good

staff wasn’t very friendly and i stayed for 3 nights for 600 and breakfast wasn’t included

the bar and food was awesome

nice gym facility and lobby area

we got in close to the drink bar closing and the guy was very nice and made it worth our while

didn't have a pool and my kids wanted to swim

the sofa sleeper was an actual futon not very comfortable for the kids it was also placed right underneath the tv and could not move it any other

loved how the staff let me park my car in the parking lot, for my early check in, we went to universal studios, so instead of paying 50 for parking we parked at the

great location clean and comfortable paid little extra for early check in well worth it

family with 2 young kids stayed march 2024

low water pressure in the shower, poor wifi

the quality of the wifi ,

wifi was included, and a large tv in the room to watch the football game

wifi was very unreliable in our room

recently updated, clean, comfortable, large size room, comfortable bed, fast free wifi.

lovely rooms and pool was a bonus

great location, basic room, great bakery pastry continental breakfast

great pool

a wonderfull time in la, we've loved everything since the super welcoming staff to the beautiful pool area and lovely room

staff were super accommodating; they allowed us a late check out so my daughter and her friend could play in the pool longer

wifi was so poor and barely couldnt connect and use

there us no free wifi in the rooms

wifi was not easy to obtain

no free wifi in the rooms ...

wifi was surprisingly not included in the price and costs usd$10ish for 24hrs.

bed was very comfortable spa room amazing maid service was excellent

lots of stuff to eat in area close to mall.. spa tub really comfortable and spacious

spa room 207 good

my husband and i love the spa tub!

liked the free wifi too

also wished staff would have told us we cannot change our pick up time with the shuttle as our wb tour ended earlier than expected and i had to pay for an uber versus waiting 1

the shuttle driver was polite and on time

is a free shuttle to and from universal

the y provided a shuttle ride to the park

nice update floors in main room, free wifi, close parking, modern tv and ac/heater worked well.

the bed was very uncomfortable. like sleeping on a board. couldn't log on to the wifi.

the workspace in the room was very useful for my trip, and the wifi worked without any issues

the work desk in the room was very handy, and the wifi was strong and reliable

parking lot is a little cramped.

nice stuff, clean room, wifi

staff, good size beds, free wifi, fridge and coffee maker in the room, and the location is near target and food places so that

connecting to wifi took several calls to the hotel's tech support.

parking, decent wifi speed

thing special, but not laggy)

the shower is barely warm, and the wifi didn't work the first night

wifi was not the best, but talked with john the manager and he said he will take care of it.

in addition to that their wifi works perfectly with no issues

wifi was stable and good

no ice machine and parking lot very small and had to park a few feet away from site

wifi okay

love the location, the price, ample parking, the staff is amazing, free breakfast, free wifi

i appreciated that there we no extra charges for parking or wifi, which i'm seeing more of these days

fair for the price. the room is clean, tv and wifi work well. the location is good too.

has mini fridge, has bath/shower, clean comfortable blankets. staff was very nice. free wifi.

the pool could use a little cleaning, other than that no complaints!

no outside pool but still was okay

pool was small

pool was not great wish it could be outdoors because the weather was hot and we would enjoyed it

the swimming pool

i love the little pool

the pool 24/7 would have been nice, or till midnight/1am

was perfect, the room was cosy and clean with a nice swimming pool area just in front of it

clean and safe. clean pool. breakfast and coffee available. spacious rooms

we loved the pool

wifi too slow

wifi in room did not work

at the front desk was not very welcoming or nice

having to pay for wifi when it say their is free wifi

very slow wifi. parking was expensive.

breakfast, excellent location, cleanliness and comfort for the whole family

the need a bigger pool for the size of the property

breakfast was great

staff are very friendly and welcoming, breakfast great coffee and plenty enough selection food for breakfasts

loved full kitchen. breakfast was great too.

was perfect, not only the room but the pool, the laundry, etc

well layed out, convenient parking, great workout center,breakfast offerings

breakfast and close to universal studio

could spruce up the pool area

beautiful decor & clean location. bar is awesome.

staff,parking,wood floors,clean room,laundry room and microwave 2 vending machines equipped with drinks and a variety selection of

motel was very basic with updated bathrooms and did have on-site laundry

and if they have laundry room i wasn't unable to figure out where it

was totally blown away thought it was going to suck but they had clean towels, soap, shampoo, laundry, vending machines, and even a microwave in the laundry room but it was accessible

was a fridge in our room but no microwave; however, we were allowed to use the microwave in the laundry room

kids get so bored because of the tv in the room it was not a smart tv. they didn’t like at all

handicapped room shower and breakfast selection.

very busy and breakfast staff had a hard time keeping up

hotel staff was very friendly, the rooms nice and clean, and a good breakfast as well

employee, at the breakfast room was very attentive

spa and shower was nice

good breakfast. very clean. bed comfortable.

was great to have the spa tub

loved the shower so roomy and spa like

very helpful and great breakfast.

the wifi was weak but overall it was a pretty good.

very weak wifi and unstable cable tv

wifi was not working good in the back

horrible wifi limited tv channels

wifi did not work until the 7th day

is no cookware, table ware in the kitchen, just empty, reception doesn't provide any, they told me to go and buy it in the

kitchen & bath

some rooms have a kitchen, what is a plus, but those kitchens does not have utensils

wife and i booked the queen with kitchen room for about 4 days

great space, had two fridge full kitchen

the grounds and the architecture where spectacular. service excellent. we loved the pool area.

restaurant and bar are superb too

might find yourself sipping a cocktail at the bar as a hollywood diva walks in, or discover the pool closed for a private event like the launch of a new album: this is chateau marmont

what's not to like? historical. charming. exotic. great menu. awesome pool area. top service.

the bar is great and comfortable with great service

view, really amazing to wake up to (room 402) - helpful staff (via telephone) - good tv - good kitchen equipment - balcony with furniture - good sized

room was clean and spacious. had a kitchen and nice amenities.

had a yuca bar in a corner room across our room

i loved that there was a restaurant right above that had a bar walking distance like a minute walk, and the staff even though they had no front desk

nice little kitchen area

surprise $45 parking fee, no free breakfast, bar was closed and covered with plastic bags

we also used the guest laundry and the fitness room

the hotel offers affordable diy laundry services, which was surprisingly difficult to find in other hotels

the pool was great! great location!

i had a view that overlooked the pool

wifi does not work well, it is very old compared to other and as properties in ny or tokyo

wifi flawless

location, wifi, gym, happy hour, complimentary non alcohol mini bar

very modern. very young. strong wifi. very close to west la.

the wifi didn't even work in the room. that was tragic.

i specified to have a quiet room - they then put mme in a room with a window facing a wall - poor wifi constantly disconnecting connection - rooms and corridors are very noisy with doors slamming -

room service good

the new gym

beautiful property, great service, cosy bar atmosphere

service in the terrace bar was repeatedly really slow

guests receive two free margaritas for happy hour, which we enjoyed by the saltwater pool

of the reasons we chose that hotel was the gym - but it was not very clean and the equipment was old and brittle

location, the room with direct access to the pool

great friendly nice staff. loved the pool, gym, breakfast!! had a great room right off the pool!

bar and terrace area are very cool, everywhere was very clean

you can also use their laundry machines for free and they provide detergent that’s kind of nice to have when traveling

good breakfast

all the free inclusions from the snacks to the free laundry service

the pool, appartment hotel with kitchens, popsicle phone, free sodas, ice cream, snackbar and laundry, made the place perfect for us, after 3,5 week on the road

staff the snacks, ice cream machine and soda machine were great the kids had the best time it was such a memorable stay would certainly

the ladies working at the breakfast area were exceptional

comfortable and spacious rooms. nice facilities like laundry and breakfast included.

pool closes early

pool is as great; gym was good

wish they had a hot tub for the parents when the kids are swimming.

laundry service was overpriced, took the entire day, and the clothes came back damaged and covered

next time i hope to take advantage of face gym and either yoga or sound baths

lack of signage - hard to find gym, pool and other facilities

lobby, pool area and gym were amazing

the shower is excellent and you feel like you are in a spa with full size shampoo and body wash

kitchen was too small it didn’t have enough space to cook and the toilet was too close to the

we felt very welcome that runs the breakfast was excellent

it was only an issue in the morning because of the group with kids coming down for the breakfast

size room, laundry facilities on site, excellent location and friendly staff

loved that there was laundry facilities too - especially with kids

they offer a small free breakfast in the morning and they don't bother you, if you need or would like something just ask

breakfast because of the covid-19 but online it says that breakfast is included in the total price

the morning continental breakfast was not very impressive but available and at least there was something to eat and drink

tried charging an early check in when we weren’t early

they allowed early check in for a fee of $25

wifi was super slow

the hotel justifies the extra as being for free wifi

location, pool, wifi are brilliant

wifi speed

excellent wifi

wifi isn't for free

wifi was temperamental in the room but worked fine in the lobby

no free wifi

lack of free wifi in room

you have to pay for wifi in the rooms and there is no refrigerator in the rooms

no food options no pool, pretty plain jane for the price

to buses short walk to hollywood boulevard and santa monica boulevard, takeaways, supermarket and laundry close by

doesn’t have breakfast or even a pool

however the one on the bed cover was of the kind that would stay even after several times in the laundry

per night with no breakfast or pool

good parking, good size w kitchen, good shower lots water, had laundry

the bathroom door is large and opens into the kitchen

also liked the continental breakfast that was available every morning

the breakfast was poor. it was granola bars and coffee.

staff, kitchen in unit, comfortable bed, can bring my dog if i need to.

plus, an amazing pool, gym, in-house restaurant, and rooftop bar

modern setting and ambiance, rooftop pool, friendly staff, excellent restaurant (ardor)--their milk bread and onion rings are

modern setting and ambiance, rooftop pool, friendly staff, excellent restaurant (their milk bread and onion rings are world-class),

great spa and pool

the bar is worth spending a late night

wifi was a joke, and in this day and age its not appreciated

bed was extremely comfortable and wifi was fast

quick wifi

the bathroom is unreal & roof top pool

one had been beaten up by her customer and had scratches all over her body, she told our kids nanny that she d been doing cocaine with him and another prostitute at the hotel

nice place very clean very nice manager it’s very comfortable and the breakfast is also

staff very friendly and helpful let us early check in after long flight location

pool. waffles. great location and value.

the construction crew working on the swimming pool at 8:00 a.m.

it has a great location with useful car parking space and pool.

bad location (felt unsafe with my kids). drunk people and junkies in the neighborhood

the location was amazing!! the staff was super accommodating. the pool area was great.

this place was in a good location very clean and the free breakfast was good for the cost.

breakfast included didn’t have at least eggs included

the breakfast burritos

after a long flight from australia we received an early check in and choice of suites including an upgrade for free

accommodated providing one room, on short notice, for me traveling as a single mom with 4 kids

the gym is very small, but they have everything you need, including a peloton!

great location. amazing staff. great facilities. pool and gym were great.

enjoyed the roof deck, pool & poolside mojito

the bed was big and fits me and my two kids comfortably

nice location. has laundry machine

great location, clean rooms, great air con, having laundry facilities was a huge bonus.

we arrived before check in and was able to do an early check in

i also was grateful for laundry available on site, and morning tea and coffee

oh is has laundry on site

dance/party music played in the pool area

one suggestion is maybe install an ice machine on each floor, that said the wonderful bar staff are only happy to give you an enormous bucket of ice, so just ask

the pool area is so calm and relaxed it makes you never want to leave the hotel

i loved the pool and decor of the property - it felt like a tropical oasis escape in the hustle and bustle of

rooms were great, staff friendly and so helpful and the pool area was an oasis in

wifi was never slow, had good connection

clean room, towels, great wifi, helpful stuff

you're getting 1) friendly and helpful staff 2) simple but clean rooms 3) comfortable bed 4) good wifi i don't know what more people could want for a reasonably priced hotel in this

fast wifi, good breakfast, nice spacious room

wifi was inconsistent