very small pool

there is no parking space for customers we have to park far and move the car to the front of the hotel when

it's not that i didn't like it but i wish there were a private parking on the hotel premises.

parking was on the street

parking facilities are not good

gym available

days i was ther there was no ice; the hotel bar closed early because it was slow; the breakfast was ok-but the coffee weak (gotta have good

breakfast could improve

great breakfast. waffles delicous

first the lobby beautiful. room was very comfortable. pool was very nice.

the pool and the beach right behind it

like the pool area the, sport area and the kids play area, the bar too and the life music on

swimming pool is great for kids.

no bar no restaurant no small fridge in the room

the pool is awesome for kids

wifi was weak at the room, we had to open the door to get it

good strong wifi

wifi signal did not reach the room.

no wifi in the room and no tv

wifi, wasn t consistence air conditioning didn t work satisfactory after 1 am water reservoir

needs ac in lobby, laundry room and elevator. also needs better parking accommodations

streaming services, there was no clothing steamer (though the cleaning staff did provide a great laundry service for tips), the odor of the chemicals used to unclog the shower saturated the room

staff were excellent, providing suggestions, helping with parking and laundry

they even allowed me to use their laundry facilities free of charge

they let us do late check out by 1 hour which was appreciated

the swimming pool is great for families.

this is located at the center of ponce so very accessible to many place such as bar and restaurant

the bar staff service was faster in every moment

i love everything about the hotel, there decor food pool this pace is beautiful.

i asked at the bar for a dirty martini and they didn't even know how to prepare it

good breakfast- great rooftop bar and pool. clean room. lobby was fun.

breakfast buffet

location, comfortable room, restaurants, casino and entertainment

i actually didn't have breakfast there

really don't have to go out, there's music in the lobby, live music at hr cafe and on the rooftop bar with ,great view at the top also

all other things were great, super clean@!!!, very quiet, good wifi, good facilities@

is not really nice poor wifi connection even with 10$/day extension

the wifi

extra staff at peak hours, please, wifi was horrible and caused us delays

wifi, old infrastructure, staff were a pain to deal with, very expensive for what it was

the grass by the pool needed to be

pool hours are not in accordance with check in and check out example: hours are from 10 am to 8pm

need to evaluate the use of carpet in the room for better hygiene, was bad for the kids allergy.

specific person in the breakfast area getting the room numbers was not particularly nice with the people in general

pool

bar recommended some local places to eat

just thinking about the massages at the ni spa makes me melt into a ball of dough

the room features the spa products, which is a nice change from generic soap, shampoo, etc

has a beautifull beach and good pool

great spot for kids of all ages

really beautiful place with large garden, swimming pool and amazing lagoon!

nice location, great pool

love stay here with my family we had a great time we had the pool to our self the view is

loved the pool and the room was comfortable and clean

well maintained older building. location is great. swimming pool is a great feature.

a small thing: the pool has no lights at night (although this may be done on purpose because of the insects)

the pool is really nice and deep

the pool should have a heater

the pool is great, and the food — especially the healthy breakfast included — was an excellent

the pool was cool but so refreshing

pool's tile stairs are extreamly slippery

good but its better if we have more alternative for breakfast and maybe a little coffee shop and bar open for more time at the night

stone pool should be fixed. more variety on their menu.

no bar or food service after 3pm

breakfast and coffee bar area were amazing

good wifi

the shower didn't had hot water and no free wifi...

rst

wifi only at the reception, no real curtains, and the shower gave only luke warm water.

difficult wifi