pool and food in hard rock

it seems like they focus on keeping up with the casino and hard rock cafe customers, more than the guests staying at the hotel

was great, the staff, the breakfast was great, the pool was cold even tho it receives sun all day

only thing that i would appreciated was availability for breakfast included for the price i paid

casino, hard rock cafe, ?rale rooftop restaurant, and nook. also conveniently located.

a few palm trees and garden will help , a place for kids to play will be a must

didn't eat breakfast.

everything was very nice. breakfast real good. great customer service.

bowling, shopping, movies and kids playground

breakfast was excellent. great

the staff were very nice and diligent and the pool next to it was a plus, the weather was great as it was sunny but breezy

pool

of may 2019, renovations still in process and the elevator does not work and roof bar is closed

the pool is amazing. great personal.

this is located at the center of ponce so very accessible to many place such as bar and restaurant

streaming services, there was no clothing steamer (though the cleaning staff did provide a great laundry service for tips), the odor of the chemicals used to unclog the shower saturated the room

he went above and beyond from local excursion recommendations to laundry and finding a coffeemaker, he is legit made of exemplary service

they even offered to help us with some last minute laundry

they let us do late check out by 1 hour which was appreciated

staff were excellent, providing suggestions, helping with parking and laundry

wifi signal did not reach the room.

good wifi

wifi, wasn t consistence air conditioning didn t work satisfactory after 1 am water reservoir

wifi was horrible

tiene casino, estacionamiento, piscina, wifi, restaurante y

the wifi

all other things were great, super clean@!!!, very quiet, good wifi, good facilities@

wifi, old infrastructure, staff were a pain to deal with, very expensive for what it was

expensive food no wifi

is not really nice poor wifi connection even with 10$/day extension

like the pool area the, sport area and the kids play area, the bar too and the life music on

can party all nite by the family oriented pool says the bar tender (jonathan)

the pool is awesome for kids

the bar and restaurant were not open as advertised

pool full of annoying kids

no parking

very small pool

the parking is too far! other than that everything is fine.

parking was on the street

parking kinda sucks but its a nice quite area

the pool had debris from the trees

the kids enjoyed the pool and they were extremely happy

the casino was fun

is perfect, casino, pool, breakfast and service right on point

pools were a bit smaller than expected but kids had fun.

the pool is beautiful and well maintained

the pool should have a heater

the pool was cool but so refreshing

the spring fed swimming pool is lovely

that you need to use plastic cups at the pool.

the shower didn't had hot water and no free wifi...

wifi didn't reach 120's units in 1st floor, honestly don't really matter to me because my phone

some areas place could be cleaner tiles in pool scraped with nail and grime came out very poor wifi signal in rooms

wifi only at the reception, no real curtains, and the shower gave only luke warm water.

difficult wifi