the pool was not practicable (dirty

the pool could have been cleaner. the room could have been cleaner.

the hotel's amenities, such as the pool and fitness center, were not well-maintained and not accessible during our stay

the hotel's amenities, such as the pool and fitness center, were not well-maintained and not accessible during our stay

the room, the location was perfect, & the pool.

very fast wifi

the advertised free wifi did not work so we could not use the tv and when we connected it to our data streaming

wifi was spotty

i only had issues with the wifi connection

the leaking in the bathroom n poor wifi

the wifi works and it's quiet and nice

terrible wifi connection

pay-management, very nice personal and nice, good price rooms including fast wifi, a very sweet bath-room and nice furniture

for money, with wifi, fridge, and all the basic essentials needed

i didn t have wifi because i forgot to ask for the code when i checked in

wifi was terrible in the room

wifi could be better

the wifi could be have been much better

no wifi in room

wifi was slow but it was nothing to do with the hotel, there had been vandalism of cables affecting

amazing customer service and the breakfast was seriously great

breakfast very nice

breakfast in the onsite restaurant was delicious

breakfast was fantastic and location was excellent!!

breakfast was delicious and maurva is a gem. rooms were very clean.

due to weak wifi i wasn't not able to use streaming app like netflix

wifi

the wifi speed

location and wifi

handle was broken ,the tv remote was of no use as if doesnt work ,i was not given access to the wifi and the ceiling fan was also broken

wifi kept dropping in and out

had to travel to kingston on business and i needed access to the wifi for a couple of hours until my business was completed, and i also had my 12 years old nephew

the beds and bathroom was nice. the ac and wifi was good. the bed linens was clean.

it had a kitchen and laundry facilities

to add to my disappointment i called and ordered breakfast (room service) at 7am sharp and was promised to be served within 20 minutes i left the room at

i didn't have there breakfast but the bed was comfortable...

did have some problems w wifi

wifi was down occasionally but it was the weekend so technician was probably not available

wifi great , the room were very clean , easy access to the

nice clean rooms with good linen and towels, high speed wifi, strong air conditioning

the wifi was slow and unreliable in my room.

only issue i had was the wifi would cut out periodically

wifi a bit temperamental

there really is nothing serious. only better wifi in the rooms for people who have to work .

my only negative is the wifi strength, which i'm told is being upgraded

wifi need tons of improvement

the rooms were great, the hotel had everything i needed: a gym, a pool, complementary coffee

much entertainment cable was pretty basic, so was entertainment downstairs around the bar area

fruits bar need to have more choice and the choice needs to be change more often

the cooks and the breakfast were great; i was able to get tips and fix certain things.

staff were friendly, knowledgeable, and helpful. love the variety in the breakfast buffet.

wifi did give me some trouble and was slow

i was on the 10th floor room 1008 no wifi service my entire stay.

the wifi service

the wifi, i was not too pleased about, took a while to start up, shut down frequently,

room with a view. breakfast and wifi included

great atmosphere in the lounge bar and restaurant; with internationals and locals

i did use the gym early morning and it’s very well equipped, clean and well air conditioned

went to use the gym on retuned could not enter my room

lunch/dinner menu was lacking on having kids friendly items but food was great other than

the pool area is too close to the outside lounge and dining, it should be separated.

rooms were smaller than expected. very high priced. wifi was unstable.

wifi slow

it was supposed to be opened therefore 10year old son could not use thus facilitie, also the free wifi is only for one devise, therefore my son could not use the wifi, 2 facilities he could not use

the free wifi was excellent

there is a great opportunity to improve on the wifi

the staff were great- front gate, front desk and kitchen

nice pool

for your money good rooms clean and comfortable nice bar good breakfast had a nice swim in the pool

) nice swimming pool

incorporation of the wildlife with the hotel wrapping around it was lovely and the breakfast was filling and delicious

to staff was great easy parking no struggle with bags kids was a bit mouch at one stage in the pool but all went

great for volleyball and kids, not great for a good length for swimmers

i also liked the amenities including the fact that there was a gym which catered to persons who are into the gym life

nice decor in lobby, great pool bar area

a singular cockroach by the pool side lol, one of the kitchen staff did make lewd remarks towards me and tried following me

the pool was amazing

amazing hotel right at port royal - pirate bay swimming pool, nice staff..

from weddings to dining very refreshing from relaxing by the pool or in a spacious room breakfast included cruising taken photos of the lovely marina and mountain views

love the outside bar by the water

towel not provided routinely staff slow and not enought on duty no gym no spa gym is broken down and not fuctional need to take it of

no tv, but there is wifi

make certain you have the wifi code prior to arrival or you will have no way to communicate

wifi weak.

wifi is poor, though i'm sure this is out of their control.

the staff were helpful and friendly! the downstairs decor, pool and ambience was pleasant!

the option of continental breakfast vs jamaican was great

the breakfast was delicious with various options

the pool is cozy, and the breakfast was very tasty

ambiance, the room, the decor, the pool and the overall experience was great

there could be more interior on bins on the pool floor and roof top

had a shower on leaving day but slipped upstairs nesr the pool and slid down the stairs

had a shower on leaving day but slipped upstairs nesr the pool and slid down the stairs

breakfast (which we were late for but still accommodated) was the best mackerel run down i've ever

breakfast was great! staff was friendly and welcoming. love them.

breakfast wasn't yet available as the onsite restaurant isn't back up and running yet but should be

breakfast started at 8am. but i was able to remedy my early morning coffee problem.

breakfast was exceptional, the way it was presented, the quality, quantity and service were

there was no wifi.

the internet wifi connection was not reliable and was spotty at best.

wifi does not pick up in the rooms, the t

my own mobile data, before i got checked in the front office staff assist me with sharing the wifi code and she was very outstanding in her customer service

wifi kept cutting off

there was no towel for foot mat and the wifi was pretty bad

place was a dump ,outdated furnitures, no cable tv , wifi was dodgy

2 - there were 2 wifi connections available

however 3 room upstairs did have mini flat screen with cable and great wifi

wifi

the kitchen. it has sufficent utensils . however some appliance did not work.

there are roaches in the kitchen

2 single beds pushed together. not enough kitchen equipment.

the kitchen had everything you would need and a supermarket is across the road which was very

location was really exceptional -really great deal; also appreciated the kitchenette and big refrigerator -very

i’ve not having my room ready until almost 5 o clock they provided complimentary drinks and a late check out which i didn’t even utilize as i wanted to leave as soon as possible

the beach, river, the view from my room and also the birthday decorations and the breakfast.

they offered breakfast with eggs, sides, coffee, juice, fruits and they also have an option of jamaican

snorkeling, swimming with the turtles, paddle boarding up the river to have a nice drink at the bar beside the blue hole

such good value for money. good location being right on the beach. cute bar & restaurant

quality was great. bees were a surprise but did room service.

room service charge is high, considering what the locals are paid the costs charged do not reflect

pretty grounds, free parking

greenery, parking, layout, ambience

disappointed that the spa was not available due to works

a low budget hotel but it was very clean, good a/c, complimentary breakfast (jamaican & american)

the breakfast was excellent i enjoy every moment of it

a continental breakfast is a plus for the property

the young lady that's behind the counter when you go down for breakfast is also very pleasant and

breakfast was on point big up to the chef...

i'm almost certain my package has breakfast included, the kitchen was completely closed so i didn't even bother to ask

the swim up bar is super chill place to hang out

we really enjoyed the pool bar and also the view from are balcony

i was offered an upgraded room with kitchen facilities

the property was clean and well kept the pool was also very clean

dod not get to visit the pool

i like that the room was as described and the place had food, clean pool and a private beach.

love everything about the sand castle, very new, clean excellent staff , restaurant and laundry on premises right on the beach

my children enjoyed the pool

also, i liked listen to music at night by the pool or eat upstairs at restaurant

good security pool was very good very clean food was good at restaurant

of all the nice clean beach was right there, as soon as we left the beach we went straight to the pool

however placed insect baits at the window area, which was controlled eventually we went to the pool but the sign was there saying “closed for treatment“

they were renovating the pool

the pool

rip, door to the balcony need fixing, dining chairs need upgrade was afraid to sit too fragile, kitchen wall need fixing tiles from the wall came off, drapes need washing

pool was dirty.

stayed in e13 so my reply has nothing to do with the other units old tatty furniture kitchen very basic not much utensils mold around the sink mold on bathroom window air conditioned

the kitchen had every utensil you could need which is important if you intend to be cooking

swimming pool and beach front

property was value for money,with friendly staff the only downside is the bar closed too early in the night but as this hotel is right in the town centre i could get a drink

we did not feel safe, too many rocks in the beach my kids could not swim

the kids love the beach even though the wi-fi signal is weak they spend more time in the ocean

could look at using the pool area for a sun terrace, a bar is close by however they could reopen the bar area too

old photos on the website: the place is outdated and a bit run down, the pool is empty and the bar abandoned

wifi was spotty

wifi connection was extremely unstable and barely worked

i have zero complaints about this property beside the wifi was a struggle

no pool bar, no umbrellas, very limited seating by the pool

breakfast was good. not many choices were available for meals.

since it's a condo, the wifi somes with the condo, it doesn't work in the full resort

good wifi, tv netflix, good ac

beach & pool access

towel & bed linen change when requested, kitchen equipped with everything to prepare my meals

tiny shower, pool was not open, bed very firm

breakfast was very good ud83dudc4d i just love everything that was there

was excellent,love,love, then the food,love every bit of it,moon palace jamaica,exceptional,my kids want to go

breakfast was lovely, i like the fact that they had a variety of dishes to choose from and also

hotel, great people but the lobby bar crew is the real gem of the hotel

misunderstood the service in the spa we thought we had access to the facility during our appointment we didn't show up the hour

only thing balcony needs a little touch up and we were told pool closed twice so we never got a chance

especially the pool

i only went to collect my things daily and to use the pool on the property

tv was small and the stove didn't work so properly. pool needs upgrading

good fast wifi

give me a wifi code, 2 person book for the room they only prepare 1 breakfast

wifi worked well

staff are warm and welcoming. breakfast very nice. very good wifi access

value for money , smart tv, strength of wifi.

very clean, beautiful property, excellent wifi

slipped on the balcony despite being

wifi could have been better; ac leaks attended to properly

about this beautiful property is the fact that there was no kleenex in our rooms, and the wifi was very

the wifi was no good

breakfast was excellent. all staff were very friendly.

the pool was well maintained

only issue was infinity pool was closed for maintenance and we couldn t use our hot tub as had a fault

ordered the breakfast as room service and it was one of the highlights of the day

e jacuzzi at night is great)

the gym was a bit small

restaurants and food choices, the nightly entertainments, the pools were awesome, and having a gym while on vacation is also very convenient

menu options were good, i enjoyed the little water park, and the facilities were well maintained and

especially the staff in the riuland kids club

beautiful rooms, beaches, and pools

there were kids living on the property playing around in the rotting area

to the beach was mostly inaccessible there was no restaurant due to building works the swimming pool had green water so i did not use it

great location with direct access to the blue lagoon containing a small beach with bar / food.

were poor, no running water in sinks, air conditioning couldn't turn off, only 1 little pool working, breakfast wasn't available and took more money than stated on booking

the main pool was out of service and only had access to a 4

this place is ruined and has no pool, no restaurants also wifi, which doesn't work

bathroom was clean and access to the kitchen was great

kitchen area needs electric kettle and functional coffee pot for early risers.

is having air conditioning in all rooms and probably a few more pots, pans and utensils in the kitchen

we slept like a baby and breakfast was good

for some fee, the laundry service was offered (our clothes were returned nicely folded)

the breakfast was out of this world

the breakfast

very gentil people. good breakfast and nice place to be and chill down.

would definitely stay again. lovely pool view.

breakfast and food is also delicious so i couldnt chose better

showers toilets outside the rooms ( for some) pool is dirty far from cities

breakfast could be better but still fine. more wifi would be great.

so individual and creative, new pool is very nice too and you have a selection of beaches, waterfalls and lagoons either in little

the wifi for the tv was not working alot of times could not watch tv in the rooms.

towels were dirty and floor need to be sweep. the wifi system was not user friendly

the accessibility of the wifi. the pool area was awesome with the entertainment center.

wifi was weak

the wifi was terrible only flaw.

wifi was weak

the wifi was weak all throughout the property.

the wifi was on point

the wifi was very good as well, and we even netflixed on the

art) tv on a slow, comfy night

couldn't access the promise free wifi from my room. hot water was scarce.

wifi eventually worked

wifi and the cable service

wifi did not work in the rooms and my tv programming was nonexistent

poor wifi

breakfast was great

breakfast was good, the staff was friendly and helpful

the menu for breakfast and hot water

breakfast was amazing (choice between jamaica or american) , a/c in room, in the middle of town,

the breakfast was delicious