they don t offer wifi and we loved it

the wifi doesn't work well, which could be a good or a bad thing depending on your perspective

you can also only access wifi from the casa club, not from the cottages that you sleep in

very nice staff, awesome pool

was excellent, well cared for grounds and pool

the all place is really cool and they have many common areas like kitchen, pool, yoga room and living room that makes the all space the perfect eco habitat to live in harmony

a beautiful place in the forest, all materials remain natural the staff is amazing as well as the pool, the lounge chair and of course the

we also used the gym, the lovely private cenote and the meditation room, and on our last night we had a firepit

they show you around the grounds to the yoga chalet, outdoor gym, private cenote and the beautiful outdoor dining room and lobby

delicious food for both evening meal and breakfast

breakfast was also lovely

we also had breakfast and dinner there, meals were so delicious

they made a tasty vegan breakfast for me as well

was given a better room than the one i booked, great wifi, hot water and ac in the room

the wifi, if you need it, is very strong

wifi is very fast and it is very important since in this area your mobile 4g doesn t work at all

wifi is strong enough for most anyone

the wifi signal is not so strong in the bedroom - still manageable from the kitchen

the pool.

the rooftop pool is awesome and the view of the sun rise and sunsets are unforgettable

the pool was cold but might be nice on a hot day

gorgeous roof top and pool

on the roof of the hotel there is a wonderfully decorated roof - tables, flowers and a small pool / large tub

chose to stay at the grand mayan water hotel to be close to my friends who were staying at an all inclusive resort nearby, while

more beach activities for kids

basically want you to use the other property’s restaurants and it can take forever to get a shuttle to go all the way to the furtherest property for breakfast or dinner

resort was at 80% capacity, it felt completely empty, with no atmosphere or activities for the kids

extremely friendly and willing to do anything for our pleasure(big shout out to marisol, from the pool bar, and to julian, one of the golf car drivers)

pool for swimming, and the rooms with pools

water park and cirque du soleil show were the only good parts-the kids enjoyed it

we loved going to jungala water park and the cirque de soleil show

having a kitchen is a +

t just the activities at the pool area) and proper performance night shows

service all around, was impeccable; from the kids club staff, to the ones driving the golf carts to move you from one place to the other, the waitresses (specially at the green break

good kids' club, our kids were very happy, but

the golf carts are not always available

ice cream for kids

pool, beach, gym and food were wonderful

the best part was an amazing kids club with wonderful activities all day long

kids club: a definite highlight, thanks to the wide range of engaging activities and the enthusiasm

food excellent, water park great, pools great.

you can do and going to the beach or the pool, riding to another hotel or to the mall, the gym

very kids friendly, so if you're looking for camp from 9am to 9pm, or special places for the kids this

hotel, very nice pools for kids

we mainly ate in the restaurant for breakfast and dinner then for lunch we used the snack bar by the pool and ordered to our day bed

biggest take away is this is a great exclusive feel w huge room benefits however it’s adults only i did expect more music and dancing because of that but if you’re looking for

we mainly ate in the restaurant for breakfast and dinner then for lunch we used the snack bar by the pool and ordered to our day bed

valerio and hernan made each night special and gerardo behind the bar made great drinks

breakfast was especially good because everything on the menu was hearty and very different

loved the lounge area that has a good atmosphere and good wifi

wifi sucks, food bland, room service was long wait at night time , tv on all rooms didn t work

wifi could have been better in the room.

wifi in the hotel, particularly in the rooms

usual weak wifi problem, even the netflix/ youtube channels are useless because of that the dinner time peaks

i want to bring my kids here next year

the two small kids will love to meet with your own and play with them, offering you some fantastic quiet time on

the pool side staff are very attentive and they offer all sorts of nibbles (water melon etc) (+)hotel premises and rooms are spectacular, beautiful, very luxurious and well decorated, very nice pool and comfortable rooms, great linens, ammenities and all

breakfast was amazing, the ambience top notch, staff went above and beyond to make it really easy

free airport shuttle, very clean and modern rooms. great wifi

friendly staff, good wifi, bunches of channels on tv: hbo, fox and cnn

bed was comfortable, wifi was good

good wifi, stays connected

very clean, new and comfortable. great wifi.

very friendly beach bar open until late evening

fitness centre well-equipped

is being very particular one day we got a bit unlucky and had poor service for breakfast but i feel this was an exception and not worthy of any real critique the food in woodend

very good food and breakfast, beautiful beach, very good spa, with sauna and steam

breakfast is great

6') which made me feel comfortable letting my kids go in without me

spacious room, good gym, good pool and restaurant

shuttle from and to the airport, fast check-in very friendly staff cozy room, comfortable bed,

the shuttle was a bit of a hassle once we returned the car

wish there was coffee available at hand other than breakfast

was phenomenal, from the swim up room to the restaurants to the beach to the spa to the entertainment

if something will need more space, remodelling the gym will be nice

the selection of drinks in every bar was good and no cocktail was too much trouble for any of the bar tenders

there were 2 evenings that had fun shows near the pool

stars resort with extraordinary rooms, excellent restaurants options and a really beautiful pool

spa was

and then the privilege pool which was lovely and even a kids pool which we didn’t use, but which had the best snack bar

service, friendliness, and just being pleasurable to be around: sergio at the daisy beach bar always remembered our preferences and even taught us a few new words in spanish and mayan

i especially enjoyed the pool with the bar - special shout out to gustavo for going above and beyond for any drink requests i had

don’t have finger food in the pool area or the beach

the use of the preferred bar was nice with food available from morning to late evening

the pool and pool bar was brilliant

the spa prices are little be expensive.

spa is great

the main pool was amazing - fun, clean, great pool snacks and drinks

the pool looked better in the

the pool area needs some tlc, it’s not an inviting area

beautiful building and shared kitchen. gorgeous pool comy rooms amazing kind staff

pool appeared to be green

also: clearing out some of the clutter in the kitchen & the pool area would make the property more inviting

the room was also great, strong enough wifi for me to work, nice ac, and everything you need to cook if you wanted to

this is my favorite place to stay in pm. the rooms are wonderful. good wifi, bed and shower.

ac and wifi was great, family worked on multiple zoom calls no issues

wifi was excellent in case you are doing work

wifi goes in and out. best to face the pool. hot water runs out if you are not careful.

much nicer resort) you can get a full apartment with balcony and views of jungle or pool, a kitchenette, immaculate, with all amenities you could need

was not cleaned kitchen very sparsely supplied no extra keys for other room user

our studio apt had a kitchen but the single

photos show how many cucarachas were in this room/kitchen at the 2nd floor

important for when band played mattresses were just right for me the kitchen was nice other than little to work with

pool little fresh and no bar service

pool top

rooftop bar wasn’t open 2 of the 7 days. room needs better storage, hangers, drawers.

friendly staff. easy access to local town square. new property. great pool area on 5th level.

very nice rooftop pool and pool bar on the top floor. the staff is nice and beds are comfy.

new bar in front of the hotel has the music way too loud.

the proximity to the beach, the in house restaurant and pool

location at the beach, pool and the beach with lounges

quiet, super comfortable king bed, the pool was fresh and clean

arrived early but they allowed an early check in

the kitchen could have been a bit more

had a full kitchen with stove/oven, microwave, full size fridge, blender and even real not plastic dishes

pool is kind of small, but usually there are no people at the pool, so o always had it for myself,

each room has access to the garden by the pool (ground floor) or a large, covered terrace (first floor)

com didn't even include my breakfast

the rooms are basic. wifi was terrible. no coffee.

you also have access to the beach chairs in the nearby beach club that has good wifi

air conditioning and wifi works well

parking and wifi ok

great location on the beach, short walk to restaurants, large room, good wifi signal

kitchenette didn’t have dishes

apartment could have better kitchen utilities

we were self catering but ordering kitchen equipment will set you back $25usd so be aware

comfortable beds, great beach (it’s also kept clean from possible seaweed), great massages and spa experience

they had an amazing rooftop bar and pool

or dipping in the pool

the kitchen was well equipped, and even had an oven (not common in mexico)

the kitchen has everything you need and feels very spacious, the living room has two comfy sofas and a

the view of the ocean. the decor. the full kitchen

great, pool area and clean

not safe at all for anyone let alone a family with kids

the loud bar music ruined the ambiance of a lovely beach and just never

very nicely built cabaña next to the pool and the beach

, young kids at front desk was just ignorant , no water , toilet didn’t flush , oh and don’t have

we love this place, staff is great. food is good. beach bar fun, stephanie the best!!

upstairs is a pool with beautiful view as well

the roof top sitting area and pool were lovely and the downstairs bar and restaurant was great

rooftop pool was a bit small and a little cloudy, but it had an incredible view of the ocean

except maybe not having enough time to sit at the bar and grab a drink ☺️ power was out when we got there

the roof top pool and decking area is a great addition and has a great view of the ocean

it's nice there was a small kitchen if you want to cook

kitchen was well equipped

kitchen is a plus

the condo included enough kitchen utensils and appliances

very well equipped kitchen, spacious rooms, comfortable beds

balcony, kitchen, location, cleanliness, quality furniture, huge bottle of water

very clean room with huge bed and rain shower, nice little pool outside, relaxing on the beach a little exchange library at the reception

the room was overlooking the pool and there was a noisy family using the facility.

location was excellent!! pool was great!!

the room we got was on the bottom floor next to the (cold) pool

we highly recommend this place, even for kids (our daughter is 4 years and she just loved the place)

excellent staff pool was so cool and refreshing

breakfast was great, sth new every day, proper homecooked mexican food and pancakes for the kids

we stayed in one of the cabanas and the kids absolutely loved the upstairs

many evenings on the little balcony watching the beach - people stay out there till almost dark, kids playing in the sand, families enjoying time together

location, spa was fantastic and the staff was super friendly

as well there would be times staff would contact transportation golf carts to take us back to our room and they would not show up

the spa was spacious and relaxing and the massages we received rival some of our best experiences

it’s right on the beach with golf carts transporting guests to their destination

bikes to get around the property were convenient, but they’ll also pick you up in a golf cart if you don’t want to bike around

pleasant, clean room, comfortable bed, refrigerator, coffee-tea maker, free wifi

good wifi throughout hotel

of the reasons i booked this hotel is because of free wifi, but in the hotel, i couldn't get my wifi to work

clean, comfortable, nice pool and very good wifi! 5 minute walk to terminal 3

ut not signposted) so check your route before you lose wifi) so no hassle with taxis

the breakfast buffet has everything that you could want and will not disappoint

breakfast and dinner options are really good

breakfast buffet was good. staff was super nice. pretty good liquor choices.

rooms and hallways are pretty slippery when wet, which is quite often if you are coming from the pool/beach

there's lots of pools but only one plays music or has a bar so we didn't really spend time in

were over priced

fantastic breakfast, great cocktails, beautiful lobby and surroundings

breakfast was great but dinners were always mediocre

breakfast was brilliant. sea, staff, spa, sun!

rooms are amazing with awesome plunge pool for when you want to get out of the sun

the cenote in the spa is fabulous

loving the coffee cart in the morning and i can t wait to visit the spa and do their signature ritual with private cenote

she would help us having our kids food pre-ordered and ready for them at diner time

be clear, this is obviously not the fault of individual workers), they try to usher you

the family pool is great

better wifi at the resort than anywhere i have been or lived in the states.

not much to do on resort for kids

there was a masseuse in front of the main dining area trying to sell massages and spa services

the rooms were large and very comfortable, spa jacuzzi was great fun for our family

we took our family with teenagers and the pools were amazing, kids loved the room service, we had a swim-up room so that was definitely worth it

every single thing about our stay was above and beyond, from the room service for every meal if we wanted (the room service breakfast on our private ocean view (-)room service for food and drink often took longer than we would've hoped (+) we loved the staff, room service, beach, taco bar, events, drinks (+)himself and our evening butler, aldo, which became our go-to for everything from ordering room service to booking excursions or asking simple questions (+) even room service felt gourmet (-)room service could be a little slow and no designated bar for palafitos (-) we mostly dined at the restaurant for the bungalows and in room service

stay was above and beyond, from the room service for every meal if we wanted

breakfast served to our room in the deck was amazing

the outdoor shower, huge jacuzzi, private pool on our deck, private tanning deck with sea stairs into the ocean, the bed was so comfortable,

private secluded beach with top notch service, good food and drinks straight to your private pool/ beach

room , staff , pool

the food and drink choices were incredible, especially the food provided for breakfast at the boathouse

loud music around the pool which you could hear all over the resort

wish there were more places to get snack-type of foods during the day in the pool area

was good, lunch was good at the license to chill bar and also the daily 1pm lunch is good

although, suitable for families with kids as well

loved the service at the restauarants, the pristine pools and amenities

although, suitable for families with kids as well

to ride a golf cart) to the beach

levi at the pool by the beach, adalberto the waiter at the mexican restaurant and adin at the lobby

the only downside for us as we opted to eat in town two out of the 4 nights because after eating breakfast and lunch at the hotel the cost did add up

hotel, stunning location, amazing service and great food (especially breakfast and punta bonita), privacy and community, the free bikes, tennis and water sports

beach and small pool. poor food.

there were no activities to do other than sit at a pool and drink. this is a party resort.

i got to the hotel my reservation did not match the hotel reservation ( we had reserved a swim up pool

like secrets moxche, the beach is terrible and the hotel almost doesn’t have enough swimming pool,even more that is share with the breathless guest

the pool staff were very nice and the rosewater restaurant was excellent.

breakfast was amazing

room service breakfast is the way to go

only complaint, if i have to complain would be the breakfast options. not my favorite.

the pools were always fun

the worst i personally experienced was a bartender or two who was somewhat indifferent

the food, service, spa and activities were excellent

the hyatt cooperation wants you to sign up for a free promotion breakfast etc

we especially enjoyed the pool guy, hotel employee at the water sports, hotel employee at the gym, hotel employee at the pool bar,

touches like cold water in the gym would be nice and not all food was inclusive which is a little

the room with the swim up pool was out of this world

pool, restaurants, disco, and jacuzzi!

pool and hot tub are rough

hospitality, food, room service almost everything!

the provision of the quiet pool as well as the large activities pool gave an option to be restful of entertained

hard to get pool chairs due to members having first choice

we loved the spa experience, in particular temescal

incredibly surrounded by beautiful animals. service very good. good spa thalassotherapy

beach isn't the best and we had seaweed during our stay, but the pool and a day trip on a catamaran more than made up for it

front desk personnel at spa were rude and not helpful

we went to the spa pool and someone basically chased us down to see what we wanted

selection of food for room service at night

cash onlyactivities - limited and unannounced, had to figure it out on the appmusic-loud by main pool area from 10am-10pm, could be heard in

there is also a family/fun area too, with activities and facilities for kids of all ages

allow food outside of the restaurants, we asked for ice cream for our kids at the main pool bar and they had to request special permission

the different restaurants, gifts shops, and even those i didn t get to use the spa, and the gym i love it as well

slightly bigger cubicles for the pool bathrooms, it was very tricky using them with my daughters, or a dedicated family bathroom

were closed and the hotel was fully booked so it was impossible to get a table to feed our kids early

the nature and kids club , the boat ride was amazing

can take boat-trip to explore this jungle and going around the premises is easy with the 5-7 min golfcars which pick you up and can bring you

room service very slow

even after its renovation, pool decks were dirty and cracking, the overall feel of the property is worn and tired

the beach is a 25 min walk or a 5-10min wait for a golf cart plus another 5-8 min journey to the actual beach

laundry pods are included, water to fridge is filtered to drink, etc

a lot of snacks around the facility teens club kids club sushi, mexican, italian, meat and more gym is

disappointed with lack of items in the main buffet area for breakfast.

not for adults only they lie it s connected to royalton it s fake advertising for adults

limited american like breakfast options.

once it s redeemed, you only get 10 percent off wine and you can t use it for all spa services

pool and water park are great

the view is of post pandemic construction so make sure to ask for poolside views

the facilities, pool, room, and services

enjoyed the security, cleanliness, attention, free drinks and the beach/pool area

water park is great for the kids

kids club was also fantastic, maggie did a great job keeping the kids

beach is a mile away but the staff are more than willing to take you anywhere on golf carts and your room comes with bicycles so its easy to get around

ter circuit), sur beach club,

ai massage), rainforest

huge room and private pool, which is their standard room ! lovely big beach.

beautiful design and luxurious amenities overall good quality food amazing rooms and wifi

pools, food and drinks were very good. staff was very friendly and helpful.

concerns, the water in the pools needs more attention and airport shuttle that was offered was not exist and need to run and

cleanliness & the decor. kids club was the best!

they had pool and beachside service

besides breakfast i didn't enjoy the food in the restaurants

the spa treatment i received was exceptional

we loved the numerous pools and the water park for the kids. the restaurants were awesome .

food. kids facilities. staffs

different food options, water park

great breakfast

breakfast included, nice shower with hot water, good breakfast selection, friendly

breakfast was very good

the breakfast was nothing to talk about the breakfast was nothing to talk about

very comfortable beds, clean room, good breakfast included

wifi password was not in the room coffee machine was broken during

wifi didn't work when we were there

didn't see it but i saw signs pointing in the direction) or breakfast the

- pool area - free wifi only after check in

i didn't expect free wifi, a gym, a pool

we had a romance suite in the serenity club and had a wonderful breakfast in the room and a great tub on the balcony

the spa is absolutely unique and beautiful

finally these folks made our stay so special as well: brenda - bar at serenity - poquito mas

pool from the balcony of the room was fabulous

jesus took care of us every breakfast

out of 5 machines in the gym were broken, most breakfast items had gotten cold even in their hot pots

the gym equipment was outdated and broken

beautiful pool area. very clean.

close to the airport and loved the airport transfer as i arrived very late, i used the gym was small but everything you need for a good workout and food was excellent

nice clean little gym

the pool is great, gym is perfect for a workout and the food in the restaurant was good

allowed late check

gym is fantastic, lots of new equipment

convinced friendly staff nice pool

solid restaurant and bar, with quality complementary breakfast buffet

breakfast was great. and the location was perfect.

the pool and swim up hours, not enough volleyball, pool parties & activities.

could’ve had more turkey products for a breakfast option

breakfast was great, however the buffet lunch was a bit average

nice not much of a party scene but fun during pool hours and lots of fun people and great staff

our room was clean, comfortable, and quiet; the wifi worked well; breakfast

clean facilitities, great ac, friendly staff, decent wifi and really really good breakfast

wifi was fast and the restaurante has great value for money

cluded) was tasty; hotel staff were friendly and helpful

wifi didn t work well, the breakfast which is supposedly included only contains of coffee with

plenty of options include great room service

kids club could have been more extensive with activities outside on the beach and/or by the pool in

quiet beachfront, exceptional amenities including a truly fantastic spa, teen club that the kids loved, variety as well as quality of meal options offered and the personal concierge service

fruit, sun pool spa kids club

the all-inclusive is awesome, from the mini bar and room service, to the absolutely delightful restaurants that you can visit and dwell on the million

stayed at a different resort and in every other building next door, there was an available coffee bar that you could make yourself a nice cup of coffee

room service was awesome too

the golf carts to travel around the resort came very often and we didn't have to wait for long

the open baf and amenities for kids

nizuc pool with slide was a big hit with our kids

nice staff beautiful balcony with pool view good location excellent breakfast

food, view, room, pool, service

it’s a beautiful place with an amazing pool and big comfortable beds

facilities are great very good breakfast location is convenient to the airport

nearby bar on beach played music too loud during day,so siestas not possible,but none at night thankfully

wifi was nonexistent.

finally, the wifi is not the best

the staff was super friendly, check in was fast, wifi was good i was working couple of days with different devices without problem

the wifi could be improved but otherwise nothing

wifi and internet connection was awful