there is a shortage of pool chairs and you have to get up super early to reserve chairs

the pools were fantastic and i highly recommend the spa area.

the buffet should have more breakfast items

lounge 21 breakfast is very limited

all the bar staff, and i literally mean every single bar person looked so unhappy to be there

the beach is within walking distance, there’s 5 pools , one lazy river and an indoor hydro therapy pool

close to everything and clean . fun pool activities. lazy river

wifi was sometimes really laggy, not working. there could be a bit more suncovers in some areas

-the quality of the wifi throughout the property, including my room

wifi is perfect

wifi very weak. so often didn t work.

i almost forgot, you have to rely on there wifi, because you have know cell phone service

facilities were amazing as well as the family selection staff, including joca and ami of the kids club and the concierges jennifer and josue

icken nuggets, french fries, etc

selection, wonderful staff, amazing location and beaches, only 30 mins from the airport, great kids activities, amazing restaurants, great bartenders who are actual mixologists, beautiful

restaurants, great bartenders who are actual mixologists, beautiful facilities including a proper gym, great main pool along with equally great smaller pools, no shortage of chairs/umbrellas, and

also the golf carts sometimes took forever and some drivers wouldn t even stop for you

the breakfast could have been a little better as far as taste

if you do not have kids i would not stay at the palladium

room was across the lagoon from the family section with kids

breakfast was super at the palladium

the guys that were trying to get you to do a spa day. a bit pushy for my liking.

the rooftop infinity pool offers great views of the property and ocean, but the true gem is the spa pool on the first

we usually just walked around the mall area or had a drink at the rooftop bar while we waited

rooms are big enough, excellent breakfast

the buffet breakfast was delightful

was able to indulge in the silent party by the pool bar aqua that night and get some food from 24hrs sports bar

there are great bar facilities at both areas, a lovely beach bar with swings, and a swim up bar at the pool

room service is superb

excellent food, service and staff. the spa is a must

the pool area and the beach area were both exceptional

pool is very nice as well

liked the modern facilities, not crowded, cleanliness, not restricted amount of towels at the pool, tasty food, and very attentive staff

having reservations forced several times to leave the pool or the beach at times when we would have stayed longer

the kids club is also great with a lot of activities for the kids

the breakfast buffet was terrific

kids had an amazing time

service wasn't sell, super touristic prices,1000 pesos for 8 pieces of laundry, 10 $ /day for wifi

meal plan and having to pay for wifi

clean the beach and get us free wifi will be much better

no wifi

wifi charges are insane

the breakfast was incredible, we had it every day by the pool

ana at the rooftop bar at the garca blanca was also so kind and attentive

the gym is really big and complete, not to mention the incredible view as well

the beach bar and beach area were perfect for my family as it is a bit removed from more crowded areas of the

the breakfast (continental only) and bar food could use some improvement, but it was ok and there are so many nearby options you can

also, not all rooms have kitchenettes or shared kitchen facilities except for a nice cold fridge

a little bar outside my door, happy hour all day and beds and umbrellas were free

the staff was very friendly and chichis beach bar was right out front so you didn’t have far to go to get relaxing spot on the beach

breakfast was included, but this only includes a small continental breakfast

club time was over and if we wanted more action we walked down the beach to other beach clubs to bar hop

food, the non-heated pool

love it's adults only

the breakfast is light with fruit salad, yogurt and bread with butter and jam

wifi only accessible by the restaurant and pool, but no problems connecting when in range

wifi should be in hotel's room

the wifi was in the pool area so people were hanging out there just to use their phones sometimes

no wifi but we were able to reach the restaurant

no wifi in rooms

wifi disconnected at times

asked the reception for good wifi connection and quiet room as i need to work during early hours in the morning to midday

easy access to beach - staff was very kind and professional - big and clean room, with a/c and wifi

wifi can be better

central air conditioning didn t work properly, noisy replacement, very low speed wifi

had a palapa room - 2nd floor and it was very loud at night - it was like the nearby bar was in our room

the sea was perfect for kids as it’s very shallow

we had the poolside suite for our family of 4 (2 young adults)

the pool is amazing

perfect location, step to the beach and a green oasis by the pool.

specialty restaurants, specialty item with buffet, and bar were very good

family friendly as well and felt very safe having kids (10 and 13) swimming at pool while we were laying out beach side

the staff, the rooms, the beach, the food, the pool was wonderful and the cleaning spotless

the staff were all so nice, the breakfast, lunch and dinner was so generous and amazing

is amazing, the hotel is the best on the island as far as location, as well as the famous king pool that is located on their property

wifi was down for 2 days (out of a total of 4) and we were without internet connection (-)wifi coverage and slow internet (-)wifi never worked while we were there (3 days), although the staff told us the service provider was (-) particularly patricia and paul, were unhelpful and unable to assist with basic questions - the wifi was unreliable and frequently not working, which was (+)great hotel, great food, great wifi, great stuff. the best shower i have ever saw in an hotel (-)fresh fruits served at breakfast were consistently disappointing. wifi in the room was unstable (-)are terrible, old and not comfortable -wifi is not working at the rooms smoothly - the hotel team is unfriendly - rooms are a bit old and (-) we also had an issue with the wifi

very friendly & helpful staff, especially our room service gal ~ my husband loved having his breakfastin the room

room was opposite the elementary school and unfortunately we were woken up by lots of music and kids activities around 7:30/8am during the week

beautiful surroundings, the vibe, the beach and the area around the pool.

- there was one person in charge of maintenance and to turn on the air conditioner in the gym it took him more than an hour to arrive, which is the time i was in the gym

beds and pillows super comfy, shower pressure great, wifi semi accessible but was decent

wifi didn t work, but everything else was perfect!

wifi in our room was a bit spotty, but we didn't even expect wifi in our room, so i wouldn't even

wifi could have been better

wifi is hit and miss in the rooms but available in the lobby. other than that it was great!

very poor internet/ wifi

the wifi was continually losing signal

wifi was not always great, definitely not a deal breaker- on holiday after all

the wifi was out for a couple days

wifi only in lobby

hotel is very mexican it’s simple clean with a pool

great location and decent pool area

nice garden, pool, restaurants and beer shop across

swimming pool. great location. quiet

a pool to enjoy on hot days right in the center of everything

the pool was clean and nice

little oasis--perfect for escaping the crowds and noise to read a book or swim (we didn't use the pool, but it looked great) or just sit with coffee

was very clean and a good location everyone was very helpful and we were even lucky to have an early check in

umbrella including the beach hat, to watch netflix, to seat at the lovely garden with swimming pool, having available drinking water and tea or coffee, to dry our hair or iron our clothes, to

great little pool in a shady courtyard open all the time

they have great yoga classes and other fitness opportunities on the deck by the sea

amazing staff, beautiful facilities, great restaurant/bar, lovely pool, and fun exercise classes

the pool area is so chilly

stay… 50 pesos charge to the second person of a same room if both wants to attend the yoga or fitness class, prices $$$$ of drinks and coffee at the hostel, fridges in the kitchen are full +++

the vibe is just fantastic around the pool, beach bar, and i really enjoyed my stay

thank you for letting us get a late check out without any extra charge

would be better if there are some basic kitchen amenities in the room such as coffee makers , fridges, microwave

pool(s) awesome. everything clean and excellent staff!

some of the kitchen drawers smelled slightly moldy, due to not being properly ventilated

cool part of town, the bar restaurant had great food with nice staff.

pool is small and over chlorinated

the available kitchen was nice

it also offers a shared kitchen and dining area available throughout the day, along with complimentary coffee and tea to

into an apartment but would stay there again, maybe longer if i had a suite with more room and a kitchenette

the room was clean perfect location nice kitchen area good value for money

the communal kitchen with coffee in the morning

hotel matters (eg where to find an extra blanket, beach towels, whether your reservation included breakfast or

walking street of hidalgo, amazing restaurant at the ground floor that serves some of the best breakfast i found (try the huevos mutoleños), nice private room with fan and ac works okay

breakfast not included but downstairs a good restaurant (not cheap but good), noise coming from the

there was a small kitchen so we were able to make our breakfast and sandwiches for lunch

the breakfast was delicious w friendly staff

we had a kitchen with no stove but a microwave , fridge and sink

no stove in the kitchen.

soap or trash can or paper towels for kitchen

nice big room, balcony, kitchenette anda good bathroom

kitchen utensils could have been cleaner

location is superb - got an early check in and late check out without extra charge, which was super nice and appreciated

location is superb - got an early check in and late check out without extra charge, which was super nice and appreciated

wifi was slow at certain times. wish there was a full length mirror.

the pillows were a little on the high and lumpy side and the wifi was sometimes a little spotty.

wifi was ok

the wifi didn t work well

the wifi was spotty on our floor.

they let us do an early check in, upgraded us to a bigger room that was available

very clean, pretty comfortable, decorated well with all of the elements in the room including breakfast and it was very delicious, we had hot cakes exquisite and next time scrambled eggs with

really appreciated the free breakfast at ruben's, a great place we visited many times during our stay

breakfast wasn't good

tiny plunge pool on the roof was serene & relaxing place to enjoy after a long beach day

the rooftop pool was such a hit with my younger son

was only wifi in the lobby

ocean view, nice rooms, cool balcony with a hamac, good bathroom and perfect wifi connection in our room,quieter area but still close to playa norte, also swimming pool

wifi was spotty

wifi was not connecting.

wifi in the room

pool was connected to the restaurant and therefore not very private

it's right on the ocean so you have a nice view from your balcony and the restaurant area has a pool and chairs that were fun to hang out in

brilliant location. gorgeous view from the balcony, love little pool

pool is only open from 11am-8pm when the restaurant is open

i had to mention something would be the swimming pool

adults only no kids

sundays they don't do breakfast, so we opted for an a la carte breakfast at the marina bartolome opposite of the hotel

they don't offer breakfast nor have any restaurant or bar in the building to have one.

they have a small cozy bar that offers 2 for 1 beer from 4 to 5

adults only, solid wifi, beach towels at disposal fo free, great balcony view

the pool is super nice, and we had all the amenities we needed with a cute room, balcony and good

hotel is overrun with wild mangy cats, and the entire property smells of cat urine, including the pool

great location clean cute kitties nice pool big room

nice modern property, pool, great location on isla mujeres, clean and comfortable

could do with dark curtains due to light from pool area

the pool

the pool was amazing ud83dude0d

pool is great for some refreshing

pool broken?

the pool is open until 12 midnight. air in cabin is ice cold.

everything, including the service, the wonderful breakfast, the facilit great value for money

super clean rooms, amazing bed and breakfast is in room service with a great view to the sea

nice room and great healthy breakfast delivered to you r room each morning

without a doubt, we had to enjoy the rooftop plunge pool and deck area

rooftop is very nice with the small swimming pool and sun beds

breakfast doesn’t start until 7 am (so you’re likely to miss it if you have a tour) and lunch

the only thing i wish is longer pool time available. i think 8pm is too soon.

the water park is a plus to the resort and my kids lobed it

there are alot of activities for kids and the pool staff were so interactive the the kids and adults

good food, nice pool, great views, mostly friendly staff

room was nice and clean with a spacious bathroom and nice swimming pool

did everything to make sure we had a great time from english plug to an iron and also keeping the pool area clean aswel as the pool …

wonderful to have a tiny pool on a warm day

hotel, only 8 rooms, friendly personalized service, pool, quiet/safe location, proximity to large store chedraui & numerous taquerias, fridge in room,

swimming pool, friendly owner, bike rental

no internet or wifi connection

5 : the wifi doesn t work correctly, sometimes it s impossible to have internet

wifi and ac worked like a charm

the wifi was very, very bad, we reported it to the reception several times but nobody seemed to care

service clueless staff, no wifi available at all times sewer smell in the room and no flexibility from staff in trying to help

wifi worked sometimes

great location just opposite ferry terminal to isla mujers. good airconditioning. fast wifi

not very good wifi

wifi was down for a while and the tap did not work so had to use the shower!

wifi was working very good, great location to take the ferry to isla mujeres.

the wifi was strong in all areas of the property

the wifi was really bad

wifi was a huge pain to connect to.

the wifi connection.

wifi is awful staff on reception could be a bit more helpful the roof top pool was open but the bar

breakfast buffet was ok

only thing that could perhaps improve is the quality of food at the snack bar - in comparison to the amazing restaurant, it was average

it would have been nice to have more activities to join and maybe a little livelier around pool.

frozen drinks from the bar were very watered down with large cubes of ice in them

lastly, we just wanted to call out alejandro at the beach bar who was absolutely incredible during our stay

the gym

friendly staff, small but decent gym with newish equipment. comfortable rooms.

we also really enjoyed the breakfast

was really comfortable and gym had enough for a good workout

staff and room service

i liked everything, the pool was under cleaning but that was mentioned before checking in.

wifi seemed to work only in the main areas, not at the pool or rooms

the pillows need to be replaced as they are very uncomfortable and the poolside apartments need curtains

could be a grater variety of breakfast choices and the swimming pool could have a heater,catering for persons who want to have an evening swim

manager was affable and helpful, kitchen staff were kind and helpful, good location and pool

breakfast is very good for just about $5

the bar was awesome (beer 50 pesos, margaritas 120pesos) a pool in front of the ocean and the bar was attached to the pool

delicious breakfast, cool bar, and a great international crowd — europeans, americans, and canadians, so

but there's a pool also

suitable for teenagers, not adults

the pool and jacuzzi were great, too

pool area is also nice and for the most part we had it to ourselves

oh and dont go there for the swimming pool, at first we didnt even see it

2) the pool looked like nothing in the pictures i saw online

there is even a pool.

the swimming pool- hmm would rather take a shower then relax there

(if you are from europe so you can enjoy most of the day) your own wifi per room and is spotless (+)at night,nice pool to sit by,decent size room and bathroom with good hot water pressure,good wifi,comfy bed,excellent value for money,50 pesos from (-)con did not work enitially so had to move rooms no wifi in room only in lobby , can only handle three people being on it at one (-)wifi wasn't great, it dropped out a lot in the rooms (-)wifi in room despite website claim

location,away from main road so nice and quiet at night,nice pool to sit by,decent size room and bathroom with good hot water pressure,good wifi,comfy bed

the hotel has a decent swimming pool and air conditioning. breakfast was good.

the breakfast was the same every day and it wasn t good

good hotel with a nice pool and very kind personnel.

pesos for half a liter), air conditioned

excellent location, great staff, fast wifi, good ac

very dangerous location no good wifi

nice big room. good stuff. good wifi

staff at the property, informational and helpfull, working wifi, refrigirated botteled water for normal price

wifi only worked on the patio outside room.

t the beautiful ocean view room we booked) and were left without any communication-

wifi is practically non existent, prepare for digital detox

the wifi

the wifi was slow but beside that i love this place

bars: unik - rooftop cocktail and party bar with dj isola - lobby bar with a wide selection of

the wifi connection room and desk .. kind of interference with the other.

have been staying with them for years the bed is comfortable the wifi works but it's room and front desk area

wifi too

wifi wasn't the best at all especially when other guests were trying to use it also when other

u have to copy it from the paper on the front desk), suggestions about snorkeling or

hotel is very clean, nice pool area, nice gym and computer area

the gym was empty so it was easy to use the weights

kids loved the breakfast buffet

had a wonderful stay, my kids loved the pool

place is very friendly with the kids and the place looks nice for them

wifi was intermittent at best

wifi was often not working well.

the only thing that could have been better was slightly stronger wifi in some places, but even that was fine 90% of the

the wifi was very weak in all parts of the hotel

wifi and service not the best and had an issue with billing.

wifi connection (room 223) is strong (+) wifi worked well, pool on the rooftop (+)and big bed, laptop-friendly workspace, also it was cool to have hammock in the room and strong wifi (+)great and spacious, it even has a hammock, it located a street away from a few restaurants- the wifi is great, the pool and gym is in perfect conditions both having beautiful (+) great wifi (+) excellent wifi (+) king bed, mini fridge, desk, wifi, in hotel restaurant with good food all made my stay even better (+) comfortable king bed, big windows, no smells, good location near bus terminal and stores, good wifi, rooftop bar, easy (+) the room was big, bed big too, hot water, good wifi, aircon and tv working (+) the wifi was fast up to 50 mb per second and i got full 5g coverage in the hotel

comfortable king bed, cool rooftop with swimming pool, okay gym, good food in restaurant downstairs

no working phone to order room service or call about issues

the breakfast buffet was amazing!

in quite place and have free underground parking with 24/7 security, and hotel room was cleaned everyday and change bedding everyday too

good wifi, good location

good wifi, easy check in and check out

the wifi was out my entire stay

we didn t get the wifi code

it's comfortable, the decor is cute, the wifi is good, and the host was kind

breakfast was way more than we expected and the environment was good

clean, the staff was helpful and friendly. decent breakfast

good breakfast. very helpful staff. easy location. new and clean rooms.

breakfast offering could be expanded

gym is small & sparse

no blinds in my room, breakfast was located in sister hotel. hot water didn’t work

received 3 single beds , tv & internet didn’t work , breakfast was served @ different hotel 2 blocks away ,balcony for fresh air was permanently closed

room had incorrectly listed as having a refrigerator and although the rooms don't come with mini bars, the staff made sure to get one for me the same day, which was great

breakfast was ok but could have been better, that is presentation and taste

well stocked & clean kitchen and numerous public & more private lounge areas

the staff attentive and the shared kitchen, bar and pool social and not crazy

the bar and the pool are amazing

cheap, but brand new and modern beds and rooms, with nice bar and pool, central location and great free food for dinner and breakfast

the pool area and rooftop bar is very nice as well

fridge, netflix and pool were unexpected

the wifi worked well

wifi in the room was actually quite good

from ado cancun centro lots of commerce around wifi works, air works, bed mattress is good, tv works room 153 no

didn t have wifi in our room, so we have to go out to get internet - that was so irritating and a lot of

didn't like that i couldn't connect to wifi in my