beach and small pool. poor food.

very small pool. all the food was in the lower end resort next-door. except for rosewater café.

i got to the hotel my reservation did not match the hotel reservation ( we had reserved a swim up pool

there were no activities to do other than sit at a pool and drink. this is a party resort.

pool area and pool was very small. beach was not nice.

mini bar fridge wasn’t very cold in our room :(

there is only only place that serves breakfast, the buffet - but would be nice also to have a place for a more sit down dinner

the asian restaurant was our favorite; the hospitality staff were amazing, the resort activities, spa and entertainment were all fun/relaxing and made it worthwhile

room service breakfast is the way to go

bar at xhale has even better (black and golden label johny walker) options all sorts of tequila

the waiters at the boathouse, bartenders at 5 o'clock somewhere, sos, salted rim, and landshark were all extremely friendly and

swim up room is above the bar that plays music till 1am

room service was also enjoyable

sos bar never had food

private pool often had bugs floating

hard to get pool chairs due to members having first choice

hospitality, food, room service almost everything!

pool, restaurants, disco, and jacuzzi!

pool and hot tub are rough

the provision of the quiet pool as well as the large activities pool gave an option to be restful of entertained

better wifi at the resort than anywhere i have been or lived in the states.

; on fridays there is a mini market in the resort where you are accosted by the vendors, the spa is the most expensive i've ever seen and even the towel collection point doubles as the

morning room service so you had to get up, get dressed and walk to the main lobby

ich was quite a walk

best pools

dinner at the italian restaurant was delicious, but lunch and breakfast was jus okay

breakfast was good, i didn t like that i have to constantly ask for food! buffet much better

is a must)

there is also a family/fun area too, with activities and facilities for kids of all ages

if you mind kids running around your lounge chair and splashing in the pool you may not find it relaxing

no straws, pool bar closed at 5pm they took all the rafts away at 5

great breakfast

spa is very small and twice we had to ask to have the dry sauna looked at because it was not hot

breakfast and dinner options are really good

there's lots of pools but only one plays music or has a bar so we didn't really spend time in

was rude and condescending to me when i asked for a table for my family and myself during breakfast

mini bar was hot and not stocked with snacks

we went to the spa pool and someone basically chased us down to see what we wanted

beach isn't the best and we had seaweed during our stay, but the pool and a day trip on a catamaran more than made up for it

spa treatments very expensive. extra cost to use paddle board

bar tenders pablo at the lobby bar and gustavo at the pool bar made very good drinks/ie more mint leaves in the mohitos, extra mango flavour in the

kids play pool, relaxing pool and pool with the bar

also wish there were more poolside snack options at the main pools beyond the burger bar and smoothie place

have a mini bar in your room, no 24 hour room service, with 4 pools, no jacuzzi, only at the spa (jacuzzi was not up to temperature), old unmaintained furniture at the spa, hard as rock beds

girl had a big expectation for kids outdoor playground when we looked the pictures to book our stay but unfortunately it was was

my mom was elderly and needed ride in rain and they said golf carts can’t be driven in rain

the main pool was amazing - fun, clean, great pool snacks and drinks

food, great staff, especially for activities (adults and kids), lot of activities for all the family

the food in the specialty restaurants was exceptionally good as was the morning breakfast buffet

it's not too bad as you can sit in the lobby bar and have a drink and there was usually a live musician playing too

isn’t great as others have said, that said this was more so kids 4,7 and 8 had a great time and they did

one swim up bar in preferred area only, only one breakfast option and it was buffet

pool and water park are great

enjoyed the security, cleanliness, attention, free drinks and the beach/pool area

the facilities, pool, room, and services

we had a junior suite which gave us lots of room and a kitchen which we couldn’t use completely

breakfast at the rooftop pool bar was the best

drinks in the bar were overpriced.

beware of booking, the king suit does not have a separate kitchen

a few other cons- they charge a one time kitchen set fee if you want to cook in the kitchenette

24 hour room service was a great amenity but was sometimes 1+ hour

the room service

was unaware

room service menu was highly limited due to covid i believe

great gym facilitys

the pool is smallish, but we thoroughly enjoyed it, as we had it mostly to ourselves most of the time

really nice pool

apartment with a big balcony and kitchen

kitchen needs some updates

the room we got was on the bottom floor next to the (cold) pool

or dipping in the pool

all is arranged, there is water, mosquito nets in front of the windows, kitchen fully stacked with all the equipment you’d need

we had a wide balcony, a really large room, a spacious kitchen and a nice bathroom

great, pool area and clean

the kitchen was well equipped, and even had an oven (not common in mexico)

pool, balcony, kitchen, view!

the apartment is big with 2 air condition units it has a nice kitchen and a large bathroom

kitchen is a plus

bed was comfortable, shower was nice, and kitchen was well equipped

it's nice there was a small kitchen if you want to cook

we highly recommend this place, even for kids (our daughter is 4 years and she just loved the place)

an airport transfer for us which helped a lot and we could even spend the whole day at the pool and use beach towels and showers before we had our flight late at night

is perfect,100 ft from beach,close 5o the zocolo,hotel grounds are beautiful, pool is pretty,the owner, luis is awesome as is the manager christian

the breakfast was great as other reviews said

we especially loved the pool and hammock area and the la tortuga pool they had set up and maintain

n beds less-so

the rooms are basic. wifi was terrible. no coffee.

location, friendly staff, good wifi and a spacious room that was kept clean

the rooms and bathrooms are very spacious and the wifi connection is excellent

great location on the beach, short walk to restaurants, large room, good wifi signal

we love this place, staff is great. food is good. beach bar fun, stephanie the best!!

a lil maintenance by the pool and something for the kids and a would have rated a 10/10 for the price

super efficient, helpfull, knowledgable- manager fernando, ernesto, alfredo, the bar and waiterslalo, victor in club-- excellent

the staff in the bar were very friendly and accommodating

clean pool

this is my favorite place to stay in pm. the rooms are wonderful. good wifi, bed and shower.

wifi was excellent in case you are doing work

the room was also great, strong enough wifi for me to work, nice ac, and everything you need to cook if you wanted to

wifi goes in and out. best to face the pool. hot water runs out if you are not careful.

ac and wifi was great, family worked on multiple zoom calls no issues

the pool looked better in the

the pool area needs some tlc, it’s not an inviting area

pool appeared to be green

we didn’t use the pool area in the end as puerto morelos beach is so beautiful

also: clearing out some of the clutter in the kitchen & the pool area would make the property more inviting

much nicer resort) you can get a full apartment with balcony and views of jungle or pool, a kitchenette, immaculate, with all amenities you could need

important for when band played mattresses were just right for me the kitchen was nice other than little to work with

photos show how many cucarachas were in this room/kitchen at the 2nd floor

a kitchen but didn't have any other facility in it but the fridge

our studio apt had a kitchen but the single

i would like to see the bar open at 10:00 am and then the restaurant opens at 3pm

the pool was a nice size

very nice rooftop pool and pool bar on the top floor. the staff is nice and beds are comfy.

pool top

staff were very friendly and the swimming pool upstairs had great views over the town and sea

access to the rooftop with amazing views, small pool and swings

upstairs is a pool with beautiful view as well

the roof top sitting area and pool were lovely and the downstairs bar and restaurant was great

it's a jacuzzi/plunge pool with lounge chairs and swings

the roof top pool and decking area is a great addition and has a great view of the ocean

breakfast was excellent

the staff is very helpful, the breakfast is delicious, and my room is comfortable

the added kitchen and dining area was nice too

kitchen too, was adequate

our room was really spacious, the garden area for breakfast was very cute, and it has charm and character that isn’t always common when staying in

beautiful design and luxurious amenities overall good quality food amazing rooms and wifi

jorge at the pool bar, felipe at the pool bar, paul the bell boy were sooooo nice and made our stay very good

saving graces were room service staff and housekeeping

room service breakfast was fantastic and the restaurants for lunch and dinner were sensational

highly recommended for family with young kids since they have lots of fun activities.

friendly staff! laid back atmosphere and fun pool.

room with sea view and terrace was amazing, pool lovely, staff super friendly and really helpful

back side at lovely pool which is an inch away from the beach which hosts the dining front and leads the way to all

great location, lovely and helpful staff, pool exceptionally clean

quiet, super comfortable king bed, the pool was fresh and clean

on the roof of the hotel there is a wonderfully decorated roof - tables, flowers and a small pool / large tub

gorgeous roof top and pool

the pool.

the pool was cold but might be nice on a hot day

the rooftop pool is awesome and the view of the sun rise and sunsets are unforgettable

the pool side staff are very attentive and they offer all sorts of nibbles (water melon etc) (+)hotel premises and rooms are spectacular, beautiful, very luxurious and well decorated, very nice pool and comfortable rooms, great linens, ammenities and all

breakfast was amazing, the ambience top notch, staff went above and beyond to make it really easy

last, but not least— i had the best spa treatments with mayte

the free golf at the nearby el tinto course is great value, though the $60usd club rental is a rip off - as

the spa services were world class and everyone was very flexible when our incoming flight was delayed

the buffet was not very good other than during breakfast

the pools were great, the food was good with plenty of choices and the spa services were very relaxing

loved the lounge area that has a good atmosphere and good wifi

wifi by adults pool

wifi in the hotel, particularly in the rooms

foods of all restaurants, wifi, cocktails

wifi in the common areas was good, in the rooms was poor.

luxe rooms stayed in building 94, top floor, facing the water park

different food options, water park

at 6am to reserve sun beds, lots of activities for kids - massive kids club with waterpark, mini golf, bike rent, arcade, soft play zone

gym, room was amazing

water is not clear

cheap hotel probably you get what you pay for, better go somewhere else (specially with kids) these people don’t care at all

no bar by the pool , so no place to buy refreshments or

close to airport with free shuttle. the pool and gym were great and brekky was yummy

how beautiful the location is and the great pool, restaurant and bar!

nice room, a pool area, and included breakfast, as well as the shuttle to the airport which is a big plus

bed was comfortable, wifi was good

friendly staff, good wifi, bunches of channels on tv: hbo, fox and cnn

wifi not available

good wifi, stays connected

very clean, new and comfortable. great wifi.

resort is huge, with golf carts to drive you around

a decent cup of coffee, you have to walk all the way to the main lobby or hitch a ride with the golf cart

nizuc pool with slide was a big hit with our kids

bar was very good

rooms, the facilities in general

i want to bring my kids here next year

the two small kids will love to meet with your own and play with them, offering you some fantastic quiet time on

roberto from the breakfast buffet was sensational

specially restaurants impossible to book (we had a chance to eat in teppanyaki restaurant ) kids activities most of them extra payment which i don’t mind compered to moon palace there is

specially restaurants impossible to book

cocktail bar, pool, ice cream, taco shop, copal, black iron, kita, ava kids, swim up bar, buffet, valet, front

room, food specially bakery, room service and drinks

that you can’t order food to the beach or pool, but the restaurants are excellent,

more beach activities for kids

the more inclusive activities (nickelodeon water park and catamaran ride) were very fun and a great addition to our vacation

and it can take forever to get a shuttle to go all the way to the furtherest property for breakfast or dinner

more inclusive options are a great addition i used the airport shuttle, aqua nick x 2 and beach club access

friendly, helpful reception staff and shuttle bus driver very quick to check in and out good wifi

pleasant, clean room, comfortable bed, refrigerator, coffee-tea maker, free wifi

the room has a mini bar, a large television and fast wifi connections

of the reasons i booked this hotel is because of free wifi, but in the hotel, i couldn't get my wifi to work

fast wifi for work

they have very breakfast

the breakfast was nothing to talk about the breakfast was nothing to talk about

breakfast was very good

great breakfast

location and free breakfast

love the breakfast . the staff was great.love the pool and food and drinks buy the pool

there is free shuttle bus from the hotel to the beach at particular time

large room, more like a studio, good facilities, fitness roon, swiiming pool and a nice view on the roof

more i like was the confort of the hotel as a whole, excellent staff, breakfast was good

rooms only accommodates 4 people, as the in sofa in bed, is very uncomfortable, even for young kids

business event with lound music at night wifi not always working

number one issue i have is a very weak wifi

wifi was excellent despite the size of the resort and the spa was the best i've ever

wifi was a little slow and spotty

only after insisting did they arrange a golf cart to take us

text to them supposedly didn't even send until after i paid for a taxi & connected to the hotel wifi

didn't see it but i saw signs pointing in the direction) or breakfast the

little in the way of instructions in the room for wifi, facilities etc.

tv pool wifi clean

away from the airport, free shuttle, fast wifi, room service and there s a 7/11 round the corner, also very clean and quite

i likes the pool and gym, though the access to both is pretty weird, through the lobby (and restaurant)

close to airport and good service with airport shuttle , so less hassle

out of 5 machines in the gym were broken, most breakfast items had gotten cold even in their hot pots

had both dinner and breakfast at the hotel and they were both great

the breakfast was delicious & the front desk clerk was very friendly & easy to speak to.

arrived at 11pm with our 2 kids sleeping on our arms

late check out was $20 which seemed a bit expensive but i needed it for my toddler

we booked this hotel as our last stay since we only had a two night stay but we loved it, breakfast was great, rooms were clean and tidy, bed was comfortable and also the hotels restaurant

the gym and the pool were absolutely clean and nice relax before our long flight back home

gym was decent to work off the let lag

excellent breakfast and wifi

wifi is terrible/non existant in the rooms

wifi was great

and wifi is not working properly

maybe the wifi signal in the room. but it wasn't that necessary

include the spa/massage overall the food/drink was bad

the bar has sports on making it very unpleasant to hang out in, but the drinks were good

a bath, deluxe shower, comfortable king bed, balcony) the views were great the service was

comfortable room and hotel - great service, beautiful pool and beach, and top-north entertainment

-could choose from quiet pool

i like the pool cause it is clean

hotel is very clean, simple in white and cyan, the swimming pool is perfect, we all really enjoyed it

this property is under renovation , so don’t expect to really be in a resort with spa

friendly staff the awesome bar staff pedro and mike went more than the extra mile

tha maid and gym

internet was terrible, they need major improvements to wifi

no wifi in room but staff say next year there will be

that they don't have wifi in all the hotel

there's no wifi in your room and the service at the restaurant got a little slow at times

wifi didn't work in our room at all unfortunately

beautiful landscaping, awesome customer service. water park was a bonus!

club cabana for us, transport us around the village and arrange our daily tickets to the juagala water park which was just a mind blowing experience for our kids

service all around, was impeccable; from the kids club staff, to the ones driving the golf carts to move you from one place to the other, the

room, spa and main pool.

all tranfers with the golf cart was speedy

wifi was good

everything was good, the wifi had some connection problem, but totally everything was good

the wifi didn t work in the room, and in the pool area was poorly functioning.

but the app is inconsistently available as is the wifi

wifi was really bad and shower was always cold

oxxo across the street, r1&r2 bus stop right in front, clean beach, plenty of beach chairs at the pool, decent restaurant

sea view and pool

you pay usd you need to pay 10 dollars), but i have checked that

no wifi

charges extra fee for wifi which is about 156 mex

good wifi for working online

the wifi, it s so bad.

window but still really clean and nice room, good wifi and access to the beach/swimming pool

location is the only good thing about the property but not really close to any good bar or restaurant, if you don't have a car

the swimming pool is good and the beach is beautiful

beach and pool was amazing

cafe on the property, on the beach, pool, and next to bus stop

staff, wifi, no enough chairs at the pool, poor food, etc

free wifi great view from the balcony of my room

efficient and friendly staff, nice pool area. comfortable beds, sea view rooms. good wifi.

kids are allowed at the swim up bar, unacceptable

kids are allowed at the swim up bar, unacceptable

adjusted for those leaving the hotel at an early hour to visit other location

t everyone had wifi outside the hotel ) 3

restaurants, it is possible online between 8am and 10am but at 8:03 everything is booked - wifi is ok but you are constantly thrown

hotel public wifi speed is slow, download: 1

the room till 4 because it was not yet clean and that on the check in day you can only conect to wifi after 5

infinity pool, great restaurant food, accommodating staff, large and comfortable rooms

excellent rooms lovely pool staff were great breakfast yummy

breakfast was good

the pool and beach right below our balcony

there was a very large and beautiful spa bath which was very comfortable but when we turned the jets on the water filled with black

table tennis, pool bar and couch to watch tv, they have a secured garage for parking your car, breakfast and coffee avail

it’s a beautiful place with an amazing pool and big comfortable beds

the service is excellent, delicious breakfast, nice rooms. more than i was expecting.

nice place with swimming pool, babyfoot, ping pong, pool

they arranged a basic breakfast for me out of hours due to an early departure

water was just the right temp; waves were perfect for floating with an occasional jump - kids and adults alike

good kids' club, our kids were very happy, but

and the only other criticism is that they let kids in the area of the pool bars which doesn't make sense since there is a whole area for kids

i tipped at the bars and restaurants where you had to make a reservation, i didn't consider it necessary or normal

one can easily find quiet areas on the pool or beach to read a book, or action filled spots with music and activities

grounds were beautiful, really loved the pools, i was like a little kid in the wave pool & lazy river, yay

food excellent, water park great, pools great.

the pools plus water park features were a big hit with the kids

kids club: a definite highlight, thanks to the wide range of engaging activities and the enthusiasm

the pool was very clean

our room was clean, comfortable, and quiet; the wifi worked well; breakfast

we needed help getting our tv connected to the wifi and help was given straight away

cluded) was tasty; hotel staff were friendly and helpful

great amenities for the value: breakfast included, fast wifi, modern a/c units, balcony in every room, very comfortable beds, pool

wifi very good

chose to stay at the grand mayan water hotel to be close to my friends who were staying at an all inclusive resort nearby, while

the pool looked good too

lady who did breakfast unfriendly

quality breakfast and the airport transfer was an excellent surprise

the place is neat and close to the airport. the included breakfast was good.

o problem if you know before booking ), if you book out before 7am don't look for a go bag for breakfast

wifi in public areas is not the fastest, but still works well enough

wifi was slow.

wifi: works perfectly in the rooms andnin the public areas is a bit slower but still gets the job

wifi service

wifi worked well throughout the hotel

wifi connection is ok, the room is perfect and the bathroom as well the staff absolutely kind, from

the view was beautiful, rooms were clean, great wifi.

the wifi was a little bit patchy in some areas

adult pool area wifi connectivity low. elwvators n hallways sometimes wet n slippery.

okay wifi, able to watch video without a hitch but not able to download very fast or nearly at all

weak wifi signal & if lucky to be connected, very slow speed

wifi wasn't always consistent and for me i didn't care because i'm on vacation but my daughters

tv reception and suboptimal wifi

although it was stated in previous comments, wifi was good enough

wifi service not that good

wifi is very good and smart tv in the room

was given a better room than the one i booked, great wifi, hot water and ac in the room

the wifi, if you need it, is very strong

wifi is strong enough for most anyone

wifi is very fast and it is very important since in this area your mobile 4g doesn t work at all