clear instructions to login to wifi, in the room rather than at the elevator that was my only criticism cant fault anything

wifi signal was very weak thought cost for parking at out of town location was steep

wifi is easy to use and fast

the wifi is terrible

very clean, great wifi, huge tv to enjoy match of the day

the room was a good size and the wifi fast enough for video calls

required to pay for wifi never had tha before

no free wifi but wasn t a deal breaker cause everything else was great.

wifi charges are pretty mean, particularly when most comparable hotels offer it free of charge.

would have liked to be given a code at reception for the wifi as they know the method suggested does not always work

had an issue getting into the kids room

it is also located opposite a shopping center and 5 minutes walk from a casino that had a bar with sky sports

is not much of a selection for breakfast other than 1 selection of ham and one selection of cheese

upgraded without charging to triple room and also gave us early check in at 11am

the comfortable bed, the breakfast, the helpful and smiling personel

booking the room , i put a family of four , but have me a room for a family of three , my kids had to share a bed

room was a very nice size for a family with 2 kids

my kids had to stay with family as i couldn't have them sleep in the room

so if anyone is reading this i highly recommend not to stay here especially if you have kids as its a big risk to take

guests coming in late night screaming kids

the team managed to give us an early check in as we arrived earlier than expected

the bed mattress was old kids running around late at night

bed for kids was very uncomfortable

coming here for years) but were so impressed with all the work that's been done throughout the bar, restaurant and public areas

we loved the late check out time which meant that we could immediately have a carvery lunch, which was amazing

very well run hotel, bar and restaurant

in the restaurant which was excellent as our dog was very excited with the food coming out the kitchen, so this kept her amused allowing us to eat

we ate at the bar in the evening

the restaurant and bar downstairs is really good

was very clean and they even had the room ready for an early check in

ilet) wifi was very weak in hotel room

problems with wifi

wifi failed at times

was wonderful ud83eudd29everything was clean in the room, good wifi everywhere, very tasty breakfast with different choices

) free wifi

great wifi, good value room, very clean, helpful staff.

wifi leisure staff helping me with the coin food comfy

he would also like to thank the hotel for their fabulous wifi

were great, staff were very good

wifi didn't work for me

staff where very very friendly and very helpful rooms and dinning room clean and comfortable breakfast was excellent

no bar or snack bar as advertised

breakfast was excellent, cooked to our

very little, bar the staff who was kind and helpful

lovely breakfast next morning too included in price

wifi signal could be better. no other criticisms.

wifi was slow and kept logging off

wifi very bad - lost connection many many times

internet was slow at times, and unless you use wifi reception can be very poor

the wifi was spotty.

the hotel itself offers complimentary tea and coffee in the bar area and people can gather in this area to play games and have something to eat or drink

great location with late check out.

modern and quirky room. very big tv. good bar and food area.

lobby was very cool, lots of room, quieter areas, things for kids to do (if you're traveling with kids), their bar was great and the food was okay

they wanted to charge an extra £10 for an early check in but relented so that was ok

wifi was great

a great deal all lights had to be off to see the tv because of the glare terrible tv and wifi

wifi wasn't the best when trying to make a voice call or video call

e latter could be a bit faster, but that's the only issue)

wifi was a bit dodgey but they managed to sort it

a great bar for drinks at the end of the day

available breakfast - fresh, perfectly cooked and scrummy added bonus of multiple dogs in the bar in the evening, perfect to replace the dogs you have left behind for the night

location and comfortable food in the bar was lovely

a sofa food was fantastic both breakfast and from restaurant and very cheap too great bar great choice of decent beer again very cheap prices and great

the bar staff were attentive and helped with drink selections

gym facility was also great and the access to transport in and out of edinburgh and glasgow was

yacht britannia and have a meal in edinburgh before coming back to the hotel for a drink in the bar and a relax

gym was pretty well equipped

the hotel is clean and facilities are great including a really well equipped gym

breakfast buffet was very good

food in the bar was excellent service was excellent and the room had everything you could

really friendly staff, nice bar area with outside seating. food very good.

can be a bit noisy at the bar but it is an inn so to be expected

the bar and restaurant were likewise very good, with a delightful range of very tasty food and drink

amazing staff. fantastic bar and food area.

no self laundry.

we thought breakfast could include a few more warm things but other than that nothing

location of my room - 1st floor directly above service entrance - bin lorry, laundry lorry and other noises

it’s convenient for families with little kids

additionally, the hotel does not offer laundry services, which was disappointing and inconvenient

location room wifi

plus i spent the next hour comfortably seated, reading and using the free wifi

location, friendly staff, comfortable bar/seating area, nice rooms, lovely shower, good wifi

wifi, large room, modern

wifi conecction wasnt good at all.

great wifi, and right by the bus stop which took us to & from the

the wifi was a little patchy, which made a meeting i had planned on line very difficult

of characterful, bed super comfortable and facilities including usb chargers, super fast wifi and variety if tea etc

faster wifi.

room was missing an information leaflet with wifi codes or room service/hotel facilities etc

biscuits,bathroom was very clean and soap and shampoo is supplied with the room,there is a cozy bar downstairs with friendly staff,bus stops right beside hotel with regular buses to center its

they allow early check in.

was nice having a bar down stairs that you can relax in before retiring for the night

you're home late and to top it off, we thought we were coming back to a very quiet drink the the bar and was so happy to see the place was full of life (and karaoke

the bar has very friendly locals

it was kept clean and tidy with fast and good bar service

good breakfast, films & wifi for the kids

good breakfast , comfy bed, nice bar area, good bar snacks menu at lunch time

the bar was never open which was fantastic, we didn’t want to drink anymore anyway

being able to get two single beds along with a double, great for the kids

the excellent restaurant and cozy bar at the value of not having to go anywhere else

the bar was comfortable and i liked the general attitude that nothing was too much trouble

and friendly welcome which set the tone for an enjoyable dinner in the bar and a comfortable nights sleep

very nice staff during check in, at the bar and they got our room available early at our request

place to stay, beautiful and very clean room, cozy bar downstairs (no noise in the rooms) and very good restaurant

the spa was excellent and the staff

lovely food though pricey. room great. spa great. staff lovely would return!

the pool & spa is wonderful. the restaurant was a bit pricey but delicious. the room was comfy

well presented breakfast bar and wide range of excellent options

good choice of breakfast, swimming pool, jacuzzi and steam rooms really good

got early check in

i wanted an early check in and the team at apex facilitated that without any extra charge

i requested an early check in and it was so slow and didn't happen

blatantly lied to about my room which had been booked the night before my arrival as to get an early check in

convenience. access to public transport. early check in.

i requested an early check in & they made that possible • the room was a good size & had good wifi • good

he was new as a waiter, because it didn't feel that we were welcome there in the breakfast bar as his hands were crossed and he was staring at us like we would be criminals for taking our

hotel really helpful and friendly staff, didn’t use the bar or resturant as didn’t have time but looked good room was perfect for my stay only 1 night in

we asked for a late check out which was no trouble we just paid the £10 fee which i thought was reasonable when

staff, quick check in and early check in as requested on the app, very clean room comfortable bed

corridor area stacked with laundry

and prices are higher, but to try and stick me and my husband in the basement room next to filthy laundry, chipped

specifically receptionist- i already paid for the early check in and i totally understand there must be shortage of rooms but at the time of

bar is open in evenings

an early check in at 2:30pm instead of 4pm

great location , fantastic breakfast, large room

had breakfast in platform 5 service terrible food cold

had to get breakfast elsewhere as my partner is coeliac meaning he cannot have wheat or gluten and sadly this

bar next door looked good so must buy something on next visit

loved the breakfast that we paid extra for and the tv was easy to work out as well as the cosy size of the

but on serious note wifi signal was a big disappointment

great wifi

not great wifi/phone signal in lower bedroom

clean. good wifi. nice people

only issue we had during our stay was the wifi

when we arrived it was 8pm the lady in the bar was very friendly

the hotel bar gave it a very sociable

was great except the wifi in my bedroom (room 1 on the ground floor right next to the bar and corridor area) was virtually non-existent

no microwave, bar fridge

beautiful old building. bar in the hotel. new bathroom suits throughout.

secure, clean and tidy with comfortable beds, en-suite shower/bath and on-site kitchen, bar and laundry

there is a well appointed kitchen and overnight laundry service for only £6

there is also a possibility to do laundry

self-self laundry with wash-dry and soap is only 4 pounds

i liked that they have a big tv in the bar area, lots of sport canals

close bar service

there is a bar on-site for bev vies and snacks

was a shame the bar wasn't open and no hot breakfasts were available on the weekend of our stay but this did not

friendly staff, got a very early check in and room upgrade which was good of the hosts.

the hotel bar was lovely and breakfast was perfect

room was ready for early check in

he made an early check in on new years eve possible for me, which was such a treat

it was convenient to use the guest laundry

offerings of food, wine, and other comestibles paid on an honesty basis as well as a guest laundry

breakfast was good but they ran out out food quite often and not replenishing it fast enough for

everything, particularly the gym and the swimming pool.

i had to check out 1 day early as my daughter was very sick and we were advised to go to the sick kids hospital

pool facility’s

the restaurant food was excellent and the spa and pool were very relaxing

hotel in edinburgh, great service, great accommodation, great facilities

free wifi

wifi was one of best i've seen in a hotel room was able to stream netflix on phone

hotel is fresh and modern and free wifi was

there was a problem with the wifi. they refunded the parking for it. very appreciated

everything was on point. the gym, the staff, cleanliness were top notch

saw it, i thought it was a joke , they gave me : an apple, a banana and a tiny orange juice for kids

was also great just a few minutes walk from lots of different restraunts and plenty for the kids to

the kids bed wasnt too comfy

the hotel also has a nice bar and hot snacks were available till late

we very much enjoyed the bar downstairs and the incredible library

to swap the soaps in the bathrooms for hand soap, as seems a little wasteful to throw out a soap bar after one use

loved the library and bar in the hotel, and the room was really great value for money

the bar was stocked with local drinks and the staff serving were knowledge about the selection and

although we were a couple travelling together with no kids etc

wifi performance in room was poor

free wifi is also great

are exceptionally well appointed and equipped with modern conveniences, such as usb ports, free wifi and an nespresso machine, without affecting its traditional style

wifi kept disconnecting some areas of dust on parts of the room furniture

impeccably clean, good wifi, firm mattress, soft bedding

free wifi and nice beds

we couldn't get wifi in our room.

my only complaint is the wifi was spotty -- probably because it's a stone building

wifi may be free but neither of us could connect to it thought it was because we was on the 2nd

wifi wasn't great in our room, but that's possibly because of the location of it

suspect they were training new staff the night we decided to have drinks at the rooftop bar, the orders were mixed up, the drinks were not really that good (better at the bar hotel on

the staff were super helpful and were able to get us an early check in which was incredibly helpful

that even though i was staying with a friend i can also see myself staying there with my wife and kids

was allowed early check in too

great hotel overall - good decor - comfy beds - free welcome drink - nice staff - gym - board games in the restaurant/bar - fairly good location, not right in the centre but

the wifi disconnected around 11:45pm, and didn't reconnect for an hour or so which was strange.

wifi was fast, room clean and very quiet

not too big. nice relaxed bar/restaurant. room comfortable. wifi decent.

poor wifi

the wifi is open / not encrypted

lovely bar and welcoming lounge

if the weather is good, the bar has a lovely seating area outside which is just s relaxing

did ask the day before check out for late check out told there was a note added to our room and we could pay when we came back from our

the bar is so classic, old wood and plaid with an outdoor deck you can sit at and enjoy these views and

nice wee bar downstairs

i arrived quite early the day i want to check in but luckily the staff let me do early check in instead of dropping

my early check in was understandably cancelled due to the hotel being so busy for a concert

very modern and free late check out and the staff are very friendly

were quite accommodating - allowed me to book an impromptu early check in which was needed as i was so tired and honoured by late check our request

the bar below the hotel is one of the most interesting i have been to and the welcome was

everything about this place, the excellent staff,the beautiful room,the bar & location all perfect

the bar and restaurant are unique, maintaining a fabulously welcoming atmosphere

the staff at the bar is really nice and helpful, food is really good and massive selection of drinks

wifi cut out a little bit

wasn't able to log on to wifi until my stay was nearly over

several lighting options for the room, usb charging points and a good signal for the wifi

could not connect to the wifi

did not know about free wifi.

brilliant kitchen area if you wanted to make a snack, have some food delivered etc

early check in

kind, we got an early check in which we didn't expect at all, we just wanted to leave our luggage to easily explore

we arrived to hotel early, before 8am

welcome drink. the bed. the kitchen. the shower

asked for an early check in due to train times, that was no issue

was simply a few croissants laid out the night before and left to go stale, with a selection of kids cereal boxes and a banana

the bar had a lovely atmosphere and the cocktails were lovely

later than expected, bar was really lively and busy, staff were very welcoming and extremely helpful

our room window also overlooked the kids section of the beer garden so there were screaming children and music for a good portion of

breakfast was pitiful - croissants, kids cereal boxes and fruit

wifi good enough to stream netflix

only complaint was the wifi, which was pretty slow and patchy in from our room.

could do with usb charging points and more powerful wifi.

the wifi was not working.

wifi was quite weak

spotty wifi

wifi was not easy to use and connection was not always a sure bet

modern bedrooms that were clean and had good facilities - television, wifi, kettle, bath, large bed etc

to pay for wifi that isnt very good. it's 2018

wifi is slow for online work meetings

loved the themed rooms and the brilliant decor in the bar and lounge areas

the bar is amazing, they had a band on saturday night which was brilliant

thing i could suggest as someone who doesn’t eat eggs is maybe a couple of other breakfast options but they were more than happy to substitute so it didn’t cause me an

would have liked a choice of cerel to have been available for breakfast

breakfast was the best hotel breakfast i’ve had in ages

that in 2020 one has to pay for wifi in a 5-star-hotel

paying so much for the room i did not expect to have to pay 13 for wifi and 25 per night for parking

wifi payment

negative was there s no free wifi at the hotel and costs 12- 15 a day, when you are required to send a few work emails it

not being informed when we booked in about the spa facilities or wifi connection

wifi breakfast arrangements etc - would have taken 1 minute and added a personal touch - rather

complimentary wifi and water, nice touch

wifi signal was really substandard for such an establishment, this is a priority for business needs

that were not so good, and these are minor points to be fair, the wifi was not good at all plus you can barely get any 4g there either

the guest wifi in the rooms is really not great and was cutting out constantly.

paying for wifi

wifi a bit slow and should not be extra for extra data

wifi of more data should be included free.

breakfast was excellent but poor wifi in bedroom

wifi was fast and easy to access

couldn t figure out the shower - too many taps. weird! also in room 165 wifi is iffy.

hotel with a classy styling, friendly staff, delicious breakfast and good wifi

problem with the wifi.

wifi was patchy on third floor

staff excellent comfy bed, quiet, good wifi and excellent location

location, facilities, cleanliness, gym

nothing like a table or even the sides of that bed to set down a drink or play a game with the kids (other than the desk on the other side of the room)

the gym

stayed here twice and always amazing. gym is small but all you need for a hotel gym.

a lovely large bar space

would recommend getting late check out at 1pm which we noticed after was only £10

we asked for the late check out and were very happy with the price and the extra time, as we only expected an hour

check in was 3pm and check out was 10am, paid an extra £10 for a late check out @ 1pm which wasn't too bad

in is at 3, which is later than usual (although you can buy earlier check in from 12)

great central location. staff excellent. late check out ud83dudc4c

wifi slow

i wanted to find out what the wifi password was but i didnt want to have to go down to ask about wifi but i did not have a way to

it wasn t clear about wifi and no prices shown for mini bar so we ended up not using that

also no faffing about with passwords for the wifi it connected with ease and was fast

wifi was patchy at best, not working at all at times.

wifi was a bit slow

throom fixtures, tv, wifi) and was relatively new

comfortable room with plenty of wardrobe space and free wifi

modern, large room, comfortable bed. decent wifi, good bits for the room

everything worked

wifi was not operational

in the room there was no info on wifi or room service

advised of wifi password until i called to ask

wifi superfast

spite alternative solution from staff) for streaming services so

wifi/vpn: work

wifi was not available for a whole evening but not a game changer for us

was a bit strange that the password for the wifi is your e-mail; the connection did not look safe

wifi was awful

the internet wifi service was good and the breakfast was nice

the wifi is also very poor, i would recommend this hotel to my business if it weren't for that

wifi was really intermittent

wifi really poor room was at back of property- noisy with clearing of glass and bottles in

poor wifi

wifi poor in bedrooms.

they allowed us early check in at 11 am

they used a laundry service so we were able to do laundry

room on lower ground floor, nest to office &laundry

front desk is amazing man who was so helpful and friendly and gave us free upgrade and early check in and the location is amazing near to rose and princes

above me, i was on the lower ground which i felt very isolated by as there were only store room, laundry room and a toilet block located on that floor

rooms, amazing castle view, kids loved the pool and then breakfast was brilliant too (kids under 12 eat

hotel with well-equipped rooms, friendly & helpful staff, excellent breakfast and convenient parking

breakfast was buffet or cooked to order with a good choice of dishes, including fish and waffles as

early check in, friendly staff, clean comfortable room

the pool can be busy at times

had a nice view from the room, bar prices were also reasonable

location central to everything , room is set out really good and there is a bar downstairs with nice continental breakfast friendly helpful

the hotel has a nice bar where coffee and tea are complimentary

the hotel has a bar and offers free tea and coffee 24/7

super bar and breakfast area

tv is not smart , doesn t connect to wifi, you can t connect from your phone

no gym or spa, and the wifi access requires input of personal info.

wifi was free and fast enough for my purpose, very large screen tv, clean, well furnished room,

wifi is good quality

excellent location, helpful staff, good wifi, limited on sight parking. nice attached bar.

i also enjoyed the cup of tea, great wifi connection and nice and clean bathroom

had free wifi and everything you'd need

had a wifi router in my room so a very bright blue light which wasn t ideal

the free wifi was excellent with easy connectivity

all the room facilities needed were there - plenty of sockets, good wifi, tea, coffee and water

wifi was down when we were there

wifi connection was poor most of the time especially when i working at the laptop

wifi was terrible even on the second floor

the wifi was not so good.

free and very fast wifi in every room

had to work intermittently during our stay and was surprised to find the wifi did not have a secure connection

the hotel wifi was exceptionally slow and breakfast service on saturday morning chaotic.

wasn t happy with our 1st room, there was no wifi but this was due to a fault which had been identified on the day of our arrival, the 1st room

excellent wifi and the staff were very good

so we moved to a room with a/c, but it did not have wifi

better wifi/internet

wifi is one where a page opens and you have to sign up, page never opened, had to leave early to

only downside was wifi wasn't the best

we also had problems with wifi connection but this might have been my ipad - staff tried their best to be

wifi slow - staff pleasant but not touching the tables to see if they could sell us more

and just enough space for our family of 4 with 2 kids around 9 years old

the room was well laid-out for a family: we fit 2 adults + 2 kids in one room which is not easy to find

i even got early check in as requested and that first shower after the flight from australia was perfect

great historic location kids loved it had a lovely chilled weekend a real sense of the past

staff was accommodating though and allowed early check in and overall a good location and room amenities were good but could have been better

and next to the cleaners laundry room

assistance with bags put us in the basement next to the laundry room so we heard wash running all night

would have been lovely if the fires had been lit in the bar area

think drinks came from bar downstairs but just thought they'd be available at

i would have liked a small bar fridge to store luch in the go things

facilities, great room with modern touches and lighting, comfortable beds, good shower, great wifi

the tv struggled with casting media content and the wifi was mediocre at best

good wifi, great mini bar if needed

bed uncomfortable room very cramped for 5 stars no wifi for 24 hours noisy outside and inside

the beds were comfy and wifi was good

the wifi was terrible

wifi down for two days. the tv in my room was also not working for two days.

the wifi internet is just bad

the room wifi is not good

there was good wifi

there is a common laundry room with a washing machine and a dryer

also staff very easy to contact to arrange an early check in