the pool is a

beautiful garden, great view, excellent breakfast

self catering and did not have breakfast

breakfast was not as good as it was two years ago, and the overall price level of the stay was a

beautifully tended gardens and excellent spa facilities. best one we have ever been to.

putting their pool towels on sun beds and not using them all day suggest these should be removed after a couple

i’m not sure why this is allowed, but anytime you have kids playing in a pool, the lifeguards’ attention should be on people swimming

one member of the bar staff had brought his personal issues to work and that was reflected in his grumpy, perfunctory

swimming pools - massage in wellness and spa (you have to try it

dinner and breakfast was served in the large dining area and had a wide variety of options, appealing and

ound 6 - 10 pm)

wifi in the room was not working well

room had everything you need, including small fridge and tv connected to wifi

wifi did get slow during the peak hours

wifi was a bit unstable but okay

wifi in the unit

good wifi

great restaurant in the evening and plentiful breakfast

view we loved having breakfast watching the view

included breakfast is a bit basic but i was happy with it

shabby interior, no wifi connection in the rooms.

very irritating wifi. login requred 100 times!

must of things, but wish it was wifi in the room

wifi was not working at all in this part of the resort

beds, good wifi, lots of outlets

wifi atrocious in room, beds small, and hard, tv small and outdated, room cleaning not thorough

wifi superb

wifi was pretty bad at times, which was a disappointment and actually the main negative

wifi is the only problem. it's pretty unstable.

the wifi connection in 5th floor rooms could be stronger.

good wifi connection

wifi coverage. this was only available in the reception area.

was no wifi signal in my room and elsewhere at the hotel

bad wifi connaction

30 - studio with a kitchen is not equiped with a dish soap/sponges

weak wifi

no wifi in the rooms

it would have been fine to have wifi also in the rooms.

the walk from the other buildings to use the restaurant. lack of wifi in the main buildings.

wifi only works at reception, it's a bit uncomfortable

the shuttle bus service down to funchal was very useful

shuttle service offered but not enough departure and return times proposed

nice surroundings, wonderful breakfast and food, great service

shuttle service to

food excellent with a great breakfast

en though it was sadly a little too cold to dip in the pool)

there is a supermarket and a restaurant within walking distance, and parking was always available if you rent a car

pool with fabulous

bed and pillows everyday cleaning amazing interiors and very nice overall atmosphere convenient parking easy access to all the main tourist attractions a pool is a big

the parking is great too

great place to work (doing video conferences all day, wifi ++) and good starting point for hiking and exploring funchal (10-20 min by car) (+) clean and comfortable cottage with well equipped kitchen, central heating and wifi (+)location is splendid, huge own forest garden, the concept of the house is great, the wifi works well, the sleeping room is spacious and the beds are good

it is also very comfortable with well-equipped kitchen and a fireplace that we could use

they are suitable for long stays as well, whether you are a group of friends or a family with kids

to top it all off, he was able to arrange for our laundry to be done the last full day we were there, even though it was a national holiday

wonderfully situated bungalow in a parklike garden + well equipped kitchen, living room, sleeping room, outside area with garden and terrace + friendliness of host

there was therefore a big temperature difference between the kitchen, where there was no radiator, and the living room, where there was a radiator

we stayed with our kids and rented two houses — everything was just perfect

no washing machine, but laundry service offered by the host

nice cosy living room, big kitchen, big comfortable beds with amazing pillows

kitchen includes only very basic equipment

we had a small kitchen as well which made life so easy

well stocked honesty bar on the veranda - so guests treated like adults

you also have spa services if you're interested

the rooms were wonderful with a little kitchen and lots of food available (you did have to pay)

or at least combined, i would ask for a warm kitchen, but cold things and drinks could be buffet style

spa direct to beach big rooms gym

cocktails were not really tasty, the gym was really unequipped, just light dumbells and a short barbell, then some machines

nice pool

allowed early check in

liked the late check

coffee at breakfast could have been

with it being on a hill side, we had fantastic views from the restaurant / bar and pool areas

sadly spa was closed for covid

breakfast was lovely every morning on the terrace and staff were very kind

we had a sea view room with a gorgeous view over the pretty garden and the swimming pool area as well as the terrace

floor was superb, we had room 23 last year and both were great with access to the garden and pool from the balcony gate

location, by the sea and old town, spa facilities, clean,

liked the hotel bar with nightly music program

think the pool bar should offer poolside service instead of walking to same

breakfast was brilliant with a beautiful conservatory to relax and eat in

laundry is offered for a price with a terrace to dry it on

staff very professional & helpful esp pedro & allowed us a late check out which ment a lot to accommodate our flight

couldn't get a late check out, i checked in at almost at 00:00 and i couldn't get a late check out it was a real

clean, comfortable, friendly, well located, nice pool and bar. excellent breakfast

breakfast was good, but may be add new/different food every couple of days

lovely rooftop bar with nice drinks and pool that unfortunately we didnt get to use as the weather was a bit cold but looked so nice

hotel staff - beautiful view over the city from the rooftop - tasty breakfast - gym and swimming pool - comfortable bed - close to pingo doce and the city

you can remove the mask around the pool , and obviously in the room and when at the bar …

very helpful staff. comfy beds. drinks delivered to the pool from a phone call. just brilliant

roof top pool was great and the rooms were very clean and very comfortable

the general vibe in the restaurant part and bar was

wifi, loud cleaning, lack of personal space

staff is superb, wifi good, no parking, but you can found place at street, we parked car at pedestrian way - it's

clean bathroom, rooms are big enough for two people,with international channels and good wifi

signs everywhere like not to take long showers, not to wash laundry in sinks, not to leave rubbish etc

she gave me coffee, wrote down stuff for me to visit, helped me with my laundry

good hot breakfast , good coffee from coffee machine, good choice of cold plate cheeses and ham

pillows are a bit uncomfortable. breakfast is good food but lacks a bit of imagination.

reception friendliness, and help. good breakfast choice.

beds a little too firm, limited breakfast buffet

breakfast was not very pleasant

breakfast was delicious.

breakfast is nice

good breakfast included fruits nice big rooms

friendly staff, spacious room, nice breakfast and good location.

great location. good breakfast. fantastic value for money

breakfast was very good

the swimming pool is tiny but probably ok for kids

not real bacon at breakfast or at least it didn’t look like

loved the nice pool, with a perfect view around an the cool bar where we could have a drink sitting on a barchair

clean room and a large breakfast selection

is not a complaint since i didn't cook, but more a heads up for those who do, the kitchen is rather poor equipped, no frying pan or spatula for example

we had our own private rooms with a tv, bathroom and kitchen which also had a washing machine, so had more than enough to live happily for the week in

was not just a room with 3 beds as we had been expecting; it was an apartment with a kitchen and everything you may need for a comfortable stay

next day, we get very nice apartment , with 2 bedrooms, convenient kitchen and clean bathroom, in renovated building

perfect location, fast check in, everything clean, coffee and tea at the kitchen, nice personal

the breakfast can be more diverse but still it was completely decent as it was

breakfast, but i paid an absurdly small amount for the stay, so much so i thought there must have

around 10pm i found the bedding hadn't been changed but the receptionist asked me to pop in the bar for a drink while it was sorted

breakfast was simple, and that was all we needed for the start of the day :)

great location, good breakfast, friendly staff

wifi good

the bed was good. the wifi too.

breakfast was lovely each day with both hotel and cold buffet available

enjoyed our stay very much , great breakfast and super dinner

the spa was wonderful as well as the pool

equipped kitchen, although we didn’t use it, with oven, kettle, coffee machine, etc

location and clean studio with equipped kitchen if you wanted to cook something

emergency numbers, first aid kit, oven, kitchen utensils etc etc

perfect location, clean room, a well equiped kitchen, comfortable bed and very large shower

had kitchen facilities and a small balcony

• localisation • laundry service good deal

the offered services were perfect also (free wifi, breakfast and so on) (+)next to the window with a half wall separating it from the bed area) and had good mattresses, wifi and shower, and room for all bags (+) wifi good (+) free efficient wifi (+) wifi was reliable (-) the wifi signal was (+)really friendly and helpful staff, great wifi really high speed and fantastic location (-)wifi at room no. 303 could have been better. (+) quite good wifi (+) my room was very large and comfortable with great wifi and much appreciated air conditioning

we had to leave at 8:00 by taxi

s ordered by the staff) and asked for a bit early breakfast

and used the parking as

parking wasn t available, which we found out after making the reservation

central but with a pool on the rooftop

breakfast was amazing loved the rooftop pool everything was amazing

the hotel restaurant, noz, was lovely too - breakfast was great every morning, with lovely bread

the breakfast was always amazing

breakfast was great and a perfect location.

wifi worked fine

one of the best wifi connections i ve experienced for a hotel in a while each floor had its own wifi connection

i have not been able to get a good wifi, i was connected but unable to load pages, too weak

nice room, great location og good breakfast. nice staff, good wifi - all you need

wifi worked very well

fast wifi, big and clean room, good selection of tv channels, air condition

also very clean and the wifi was very good

wifi was not working

wifi

wifi a bit iffy in room, good strength but failed to connect most of the time

on the door in the room next to us it wasn't really the management's fault that some crazy kids were drunk and yelling, but it seemed to go on longer than i expected

is a school playground with screaming kids from 7:45 am until 6:30 pm

there’s also a school nearby, kids cheering incessantly the whole day, which is a nice atmosphere in a way, but not if you like

and moreover the balcony was literally 20 cm apart from another one and right on top of some laundry and garbage room

the lady showed us parking spots and where to do our laundry, super nice

wifi signal in our room was poor, but the hotel did provide us with a wireless router that solved

also free wifi, free water, free drinks and chocolate in the room was great

but not to be convenient for users if your computer has virus/firewall protection, connection to wifi could be a piece of

wifi in the room was not capturing well for video calls, some furniture like table could be

pool area with a really amazing view and exceptionally good cocktails

place, great staff, super panorama, swimming pool (even if i couldn’t use it due to the weather) and excellent breakfast i had

the hotel is located overlooking funchal from the terrace area, pool and most rooms and the views are amazing day and especially night time when funchal is all lit

i also appreciated the bar patio i'm front of the

the breakfast is really basic, but good, and the pool has a wonderful view and perfect after one day of hike but i would add some beach chairs

swimming pool at the top- amazing

- staff - the view - location - wifi connection - confort - trendy hotel

good wifi

also, just a small niggle that the hotel wifi wouldn t stretch out onto the balcony

staff, rooftop swimming pool, wifi

wifi was great

good buffet breakfast, with a good choice of fruit, meats and hot food.

welcoming and friendly staff, lovely rich breakfast, a big choice of fruit & a fruit salad available (i love fruit so that was a big plus for

the breakfast was also very good with a wide variety of options to choose from

breakfast was very good quality, very delicious

i needed to checkout early and getting breakfast bag was not a problem

occasional internet unavailability in room over wifi (but happen one time only) (+)all was great except wifi not working on roof top (-)wifi not working on roof top (-) wifi speed is terrible slow and signals don't reach bedside (+)for a 5* hotel by having a pool, jacuzzi, excellent view over funchal, nice gardens, a casino, wifi in the rooms, and free breakfast thrown in (-) in addtion, the parking was hard to find in a 5 stars hotel breakfast was the same everyday wifi was not working (+)bed comfy, breakfast abundant and varied, beautiful views, wifi good (-)wifi not working per times (-)wifi persistently dropping out, weak air conditioning (+) staff, free wifi, room, bed, walking around the facility, etc were all good to excellent (-)poor wifi noise from other guests in night

huge variety hot and cold breakfast buffet, omelettes, eggs, bacon, sausage, cold meats, cheese selections, yogurts, fruits,

was great, only the breakfast buffet was very standard and did not live up to the hotel's other great offerings

the booking when we arrived, they were apparently full and tried to get us into their pestana casino studios

all the tours they recommended & the around the world show at the casino were excellent

bed, enough room for two to work (2 desks in junior suite) as we were on workation, great wifi beautiful pool area with very comfortable sunloungers and very clean restaurant - we only (+) the wifi service throughout the hotel and in the grounds of the hotel worked perfectly (-)the wifi was sometimes weak. (+) wifi was excellent

d ~ 7 cab ride back up if the free hotel shuttle times don't work for you)

delicious breakfasts with plenty of choice. shuttle bus to town and back very handy.

they cater for an older demographic so it's not the place for kids

the restaurant serves delicious food and the room service menu is also excellent

d not a major one) was that i could not get wifi in my room

it s a very small issue but the wifi could be better.

wifi is not working - i was not able to work from the hotel

staff very friendly and helpful great wifi

in one of the rooms the wifi was poor, however in the other two worked well

wifi very slow. wait for elevator: too long!

maybe only in the room we stayed, but the wifi was patchy and very slow.

comfortable beds, good wifi, convinient parking

the staff the view the size of the room fast wifi connection

comfortable modern rooms, strong wifi, great pool and spa area with a view, helpful staff, huge full breakfast buffet

check in at any time using your code, very close to the airport, very nice breakfast

the breakfast was very nice. i could see a beautiful scenery from the balcony.

hairdryer but for 50 euro with breakfast don’t

didn't know when the breakfast starts

breakfast in the balcony with a view to the airport and sea

breakfast was very good plenty of choice, wifi worked well. location was excellent

be seen as an opportunity to connect with those who are next to you, we would have liked to have wifi access in the suite

slow and or not working - more than once - wifi wasn t great for me in the lobby - everything else was

didn't sow were is wifi password in room, we went to reception to get the passvord

free wifi was available in all the communal areas but not the rooms

i faced ac and wifi problem

wifi connection poor

kept getting wifi security at risk notices! tv was also patchy at times.

wifi connectivity very poor

the wifi in the room was nearly non-existent

the room was a haven of comfort, featuring a private swimming pool with ocean views

the wifi was not reaching all the room, we only had signal next to the door

wifi ...

wifi in room for whole stay

the wifi was poor and did not give me access to certain business sites i use

the wifi was free and the connection was good in the various parts of the hotel

jacuzzi was hot but didn t have bubbles

nor disappointment) and the wifi wasn t that good in our room

the wifi didn't work in our room.

en for e-mail) breakfast and food average a little understaffed

all beautiful and nice to be in, views and outside terraces especially nice staff friendly wifi in public spaces

from a personalized check-in - where fabio was absolutely amazing with my kids - to a wonderful birthday breakfast celebration for my wife, every detail was handled with

additionally the breakfast had plenty of options

are very dated , spa area of poor quality and not at the level of a 4 stars

of the bar staff were abrupt and not helpful

superb facilities, location and breakfast.

- delicious, different food, great cocktails in bar, nice refreshing pool, very nice and polite staff, clean facilities, nice sauna and fitness

pool was a great bonus, open to the outside

great food for dinner and breakfast

friendly staff delicious breakfast comfortable large room cleanliness proximity to restaurants and

the hotel also has an amazing heated indoor pool which was amazing to come back to after a day exploring the island

location breakfast

selection of food during breakfast and it was the same each day ( for veg even worse), very bad like an instant coffee

breakfast was very good

the breakfast is not very rich and it is same every day. in the room there is no hairdryer.

exterior space for breakfast

wifi kept going off in my room

wifi was good

think that the free wifi in the room have to be improved

poor wifi

comfortable the room needs updating, the kitchen area in particular, and provision of device charging points

excellent choices for breakfast. good service.superb location. magnificent views of the atlantic

breakfast views from the avista restaurant are stunning

great infinity pool

served+ pick up table breakfast

- from the amazing views (i think some of the best in the funchal area) to the great food (we had breakfast/dinner there) and the helpful, fun, caring staff

beautiful views with lovely seawater pool and direct access to sea

our son (18mo) enjoyed the kids playrooms

pools very cold even indoor pool

was fantastic, with views of the ocean from the room and from the rose garden while eating breakfast

direct access to the sea was fantastic and the spa area was lovely

sea view one of the best, same balconey, swimming pool area impressive just on the sea, last

as for a 5* was expecting a more modern style and definitely for us a couple with no kids, a walk-in shower rather than a bathtub

it was splendid experience ,we needed more guided adult and kids entertainment in the hotel

there are four pools outdoors so the pool isn’t so full it’s uncomfortable like a lot of other hotels

amazing setting right on the water. great breakfast. staff made it a special trip.

wifi was atrocious

wifi in the evening and evening hours was slow

breakfast is fine and wifi is very good & stable

wifi was operational but not strong

wifi was medium speed, but reliable

free wifi

t often occuring),

public transport and aerobus, big pingo doce in neighborhood), fully equipped kitchen, tv, good wifi, pool

didn't take advantage), electric plugs close to the each bed

wifi was poor and weak. the room need a little renewal.

— inviting pools, a relaxing wellness area, a fun tennis court, and a compact but well-equipped gym for a quick workout

gym is poor as well, equipment needs refurbishment

indoor swimming pool

the prices at the pool bar are quite high.

was good, different entertainment every night, gym and pool were great

everything including location, staff, facilities, pool area, cleanliness, breakfast.

decent size gym with all the essentials, sauna and steam room

think of making available traditional/typical food products and dishes from madeira island, for breakfast and particularly for dinner

super buffet breakfast, perfect

small gym, but there's another gym 1 min from the hotel

the breakfast is really good

bar on the reception floor never seemed to be open and the gym only had 4 items in it, there was no air con and the running machine wasnt working so was abit

gym closes earlier that expected especially that i’ve turn late after my trip around the island

food at the pool bar was good too

the pool area is also nice and you have a great view

wifi

the wifi was ok, but sometimes a little slow.

wifi was very bad in the room

wifi works good, tv have a lot of programs

great for a digital nomad, wifi speeds were around 30-40 mbit up and down, 75 ms latency to sweden

- they don't provide any information

ly about breakfast and wifi)

room no issues, bed comfortable, wifi excellent and bathroom serviceable

issue with wifi

wifi very hot & misd

good wifi

wifi unusable on second floor

the wifi did not work in the rooms although it was very good in the reception

wifi didn't work in the room, but it did work in front of the hotel, which was a big shock to me

would give 9-10 probalby but there was some problem with wifi

excellent wifi

wifi available only arround reception and pool area.

quiet, excellent wifi, great shower

wifi was a bit slow sometimes

staff, wifi, location and renew pool facilities

well-equipped gym

glasses used for the bar and lunch were plastic and often looked unclean

we had a room (117) with direct pool access and almost next door to the gym and spa

crown jewel of this hotel (aside from the fabulous pool) has to be the reception floor with the bar

not make use of swimming pools nor spa but they both looked fine

wifi weak

wifi was good also

wifi not available in rooms in 2017 for hotel with 4 stars is quite poor.

wifi is good. room is big, spacious and well equipped.

poor wifi reception on 5th floor, the sundeck

location, very friendly staff ( nothing is a problem), warm pool water, great choice of food at breakfast time and dinner, it was our 2nd stay at pestana promenade and we are looking forward to

very nice pool area

breakfast was very good, indeed

fabulous comfortable spa with massive & vigourous hydrotherapy pool, spacious turkish

only small complaint was often no staff at pool bar and no snacks served after 3pm.

room was on the 10th floor and the wifi was dodgy

friendly staff and good wifi

wifi signal

wifi only in the lobby

i only hoped to have a tv with wifi so that i could watch a movie on disney+, but that was okay

refurbished but poor wifi, this is 2017

wifi connection was not great

wifi was very weak in the room but they promptly fixed it with a router just for our room

wifi didn't work in hotel room, only in the lobby

was comfy, free wifi was fast and reliable

great room and breakfast

10 euro taxi ride takes about 15 minutes from the airport to get there, really clean and a great breakfast to

location breakfast room size

breakfast was spot on ✔️ our room was very clean & well maintained ✔️ close to everything

nice room, very good breakfast

the breakfast, saunas and indoor pool

breakfast, the sauna in the basement, the balcony with sea view, the swimming pool on the top floor

breakfast was awesome a lot of choices and service was always very nice

i didn’t like the coffee at breakfast — it had way too much sugar — but these are minor details

spa could’ve been better. water overflow from indoor pool made floor slippery at times

gave us great tips for how to plan to see the sites for the duration of our stay good wifi reception throughout hotel very cool that they have a handler with a bird of prey to keep

nothing to dislike. the wifi speed could be a bit better, but that was no issue for me.

we were without wifi for one whole night almost certainly because all staff were not trained in wifi issues and how

wifi was off for one whole day while there no slippers provided in the

mini bar pricey

wifi was weak in the room 5, a room facing the beach (although it was good in another room i stayed

wooden floor, simple furniture but functional, including a desk, a spacious wardrobe, good wifi, fridge, telephone

wifi connection was very very good

kind & helpful staff, room was furnished with traditional furniture, very comfortable bed, good wifi

wifi is weak and spotted

were upgraded to a suite which was a bonus, pool area was great with shaded areas if you needed them and umbrellas for hire at a reasonable 1

the bar the armchairs very uncomfortable, is no locker in the pool facility, but it's not a big

hotel rooms are superb with kitchinette and lots of space

good location,superb breakfast,excellent bar staff,& the happy hour was really enjoyed.

nice pools! the kids loved it!

if somebody uses the spa in the afternoon and

travelled with two teenage kids and we were very happy

when checking under the bed for items the kids may have dropped, i found maltesers

in the pool we quickly went to get warm in jacuzzi but the stuff took us out as it was for 16+ kids, so we were left freezing and must left

room, enough for a family with two small kids without anytime feeling crowded; excellent pools, spa and training equipment; the best breakfast buffet i have

and indoor pool, good food at breakfest, you can buy 1 day ticket for bus from the reception, wifi signal good out and inside, have pingo supermarket and forum madeira (shopping mall) at 10 (+) wifi was available all the time (+) at the beginning, i was in a single bed room and its wifi was weak, so they moved me to a another bigger room (-)wifi signal was weak, specially in the bedroom and bathroom (+)wifi did not work well and the pool a bit cold, everything else terrific (-) the wifi in our room, a111, was not always strong enough (+) free wifi is excellent, very fast (+)breakfast was wonderful, wifi was great enough to work remotely, sauna and pool for free (+)great, polite and helpful staff, good free wifi, plenty of excellent restaurants within easy walking distance, private underground parking (+)the view. wifi in the room.

though the breakfast is very good and offers variety, we would have loved better coffee

was very close to the beach which was great fun, the breakfast buffet was splendid and the kids really loved it

the bar and restaurant staff were top class

the spa facilities were not big enough to accommodate all the people who could be using them

pool tiles to be renewed and a kettle for coffee inter rom would be comfortable to have

hotel is bit outdated but clean .breakfast was really good.

the staff, the breakfast, the location, the free parking and beach towels, the everiday cleaning and the views are

they let me chill by the pool before my room was ready since i arrived earlier, they suggested places to see around and shop

the room was clean and tidied up every day, the breakfast was delicious

all staff superb here juan and the other pool guy all

- local red wine particularly poor and no option even to pay for a better alternative - and the bar service was slow

no mini bar in room

there were long queues for the bar in the evening

well maintained swimming pool