jacuzzi was hot but didn t have bubbles

wifi in the rooms extremely slow

the wifi didn't work in our room.

wifi was either not working or being extremely slow to the point of being unusable

the wifi does not extend into the bedrooms and is patchy throughout the hotel.

bed, enough room for two to work (2 desks in junior suite) as we were on workation, great wifi beautiful pool area with very comfortable sunloungers and very clean restaurant - we only (+) the wifi service throughout the hotel and in the grounds of the hotel worked perfectly (-)the wifi was sometimes weak. (+) wifi was excellent

one thing to be noted is that the hotel does not have a 'secluded' wellness/spa area and does not offer massage treatments but they were very helpful in organizing an

they cater for an older demographic so it's not the place for kids

would like to have seen a cross-trainer in the gym

the hotel has an extraordinary beautiful garden, and a big nice pool

unfortunately the wifi was a let down, but couldnt fault anything else

comfortable modern rooms, strong wifi, great pool and spa area with a view, helpful staff, huge full breakfast buffet

wifi signal was inconsistent and sometimes very weak

weak wifi on the room, but great on the common areas

wifi was poor

from the owners francisco and rita to the staff pedro on reception to harry bar staff

bar service was excellent and enjoyable

the breakfast is really basic, but good, and the pool has a wonderful view and perfect after one day of hike but i would add some beach chairs

in the room there was no kettle but you could get a hot drink from the bar to take up

swimming pool at the top- amazing

i needed to checkout early and getting breakfast bag was not a problem

all staff members were fantastic - we had an early morning flight and got our breakfast packed to take with us

it would have been enough for a family with kids

the breakfast was also very good with a wide variety of options to choose from

welcoming and friendly staff, lovely rich breakfast, a big choice of fruit & a fruit salad available (i love fruit so that was a big plus for

the lady showed us parking spots and where to do our laundry, super nice

and moreover the balcony was literally 20 cm apart from another one and right on top of some laundry and garbage room

on the door in the room next to us it wasn't really the management's fault that some crazy kids were drunk and yelling, but it seemed to go on longer than i expected

is really good, the relation with the staff was perfect, the laundry service was an unexpected good surprise, room service was

there’s also a school nearby, kids cheering incessantly the whole day, which is a nice atmosphere in a way, but not if you like

but not to be convenient for users if your computer has virus/firewall protection, connection to wifi could be a piece of

wifi in the room was not capturing well for video calls, some furniture like table could be

also free wifi, free water, free drinks and chocolate in the room was great

wifi signal in our room was poor, but the hotel did provide us with a wireless router that solved

parking garage is rather difficult to find

the wifi also wasn't great

wifi a bit iffy in room, good strength but failed to connect most of the time

wifi worked fine

wifi

unable to get wifi in room 109 but could do so in the public spaces

the room was a haven of comfort, featuring a private swimming pool with ocean views

nice room, great location og good breakfast. nice staff, good wifi - all you need

i have not been able to get a good wifi, i was connected but unable to load pages, too weak

wifi very quick, good speed

phone in the room didn t seem to connect with reception so had to go downstairs to ask why the wifi didn t work - turns out it s written down incorrectly on the card they give you with

wifi worked very well

the pool was excellent

at the gym, the treadmill wasn't working properly..

great food for dinner and breakfast

hotel is in an excellent location, the rooms were very spacious and very confortable

pool, excellent breakfast and a great bar and bartenders

it s a very small issue but the wifi could be better.

in one of the rooms the wifi was poor, however in the other two worked well

staff very friendly and helpful great wifi

wifi os poor as well

the wifi in the room was quite weak, but fine everywhere else in the complex

occasional internet unavailability in room over wifi (but happen one time only) (+)all was great except wifi not working on roof top (-)wifi not working on roof top (-) wifi speed is terrible slow and signals don't reach bedside (+)for a 5* hotel by having a pool, jacuzzi, excellent view over funchal, nice gardens, a casino, wifi in the rooms, and free breakfast thrown in (-) in addtion, the parking was hard to find in a 5 stars hotel breakfast was the same everyday wifi was not working (+)bed comfy, breakfast abundant and varied, beautiful views, wifi good (-)wifi not working per times (-)wifi persistently dropping out, weak air conditioning (+) staff, free wifi, room, bed, walking around the facility, etc were all good to excellent (-)poor wifi noise from other guests in night

was great, only the breakfast buffet was very standard and did not live up to the hotel's other great offerings

nice architecture, lovely breakfast with a view of sunrise and the marina

i am addicted to madeira, and a key ingredient of this addiction is pestana casino park

huge variety hot and cold breakfast buffet, omelettes, eggs, bacon, sausage, cold meats, cheese selections, yogurts, fruits,

location breakfast

exterior space for breakfast

selection of food during breakfast and it was the same each day ( for veg even worse), very bad like an instant coffee

the breakfast is not very rich and it is same every day. in the room there is no hairdryer.

breakfast was very good

the wifi was free and the connection was good in the various parts of the hotel

wifi ...

wifi in room for whole stay

the wifi was not very good, the entertainment was non existent.

wifi signal in the room was strongest near the door, weaker/none in the middle od the room

there was no wifi in apartments

no wifi in the room

slow and or not working - more than once - wifi wasn t great for me in the lobby - everything else was

good wifi

free wifi was available in all the communal areas but not the rooms

i faced ac and wifi problem

wifi connection poor

the wifi in the room was nearly non-existent

wifi connectivity very poor

kept getting wifi security at risk notices! tv was also patchy at times.

wifi was great

good wifi

- staff - the view - location - wifi connection - confort - trendy hotel

wifi is super fast

also, just a small niggle that the hotel wifi wouldn t stretch out onto the balcony

entertainment for small kids

the bars were mostly shut, cocktail bar never open and pool bars never open, despite excellent weather

additionally the breakfast had plenty of options

box - beautiful gardens well tended, fabulous floral scents in the warm evenings, generous breakfasts, prompt lifts, convenient parking and direct lift to our floor

pools to swim, outdoor and indoor, also spa, jacuzzis, sauna, steam

the offered services were perfect also (free wifi, breakfast and so on) (+)next to the window with a half wall separating it from the bed area) and had good mattresses, wifi and shower, and room for all bags (+) wifi good (+) free efficient wifi (+) wifi was reliable (-) the wifi signal was (+)really friendly and helpful staff, great wifi really high speed and fantastic location (-)wifi at room no. 303 could have been better. (+) quite good wifi (+) my room was very large and comfortable with great wifi and much appreciated air conditioning

great variety for breakfast ! someone s always at the desk 24/7. very spacious room.

located hotel in funchal friendly, efficient staff quiet comfortable rooms excellent breakfast

perfect location ! attentive staff excellent buffet breakfast airy rooms, impeccably clean

central location. roof terrace with awesame view, go there after breakfast.

welcome, superb room, fantastic decor , fabulous breakfast, amazing roof top pool, view and bar

it was really good and near to a number of restaurants loved the roof top pool and bar area which has fantastic views

fabulous rooftop pool and bar area

great location, super comfortable bed, breakfast selection extensive and helpful staff

excellent staff, very accommodating. breakfast was terrific and the room was clean.

• localisation • laundry service good deal

equipped kitchen, although we didn’t use it, with oven, kettle, coffee machine, etc

had kitchen facilities and a small balcony

location and clean studio with equipped kitchen if you wanted to cook something

perfect location, clean room, a well equiped kitchen, comfortable bed and very large shower

emergency numbers, first aid kit, oven, kitchen utensils etc etc

wifi kept going off in my room

think that the free wifi in the room have to be improved

wifi was good

poor wifi

pool, breakfast

issue with wifi

room no issues, bed comfortable, wifi excellent and bathroom serviceable

wifi very hot & misd

the wifi was having issues but overall was good

ly about breakfast and wifi)

the apartment was spotless with a kitchen filled with everything you could possibly need

we had our own private rooms with a tv, bathroom and kitchen which also had a washing machine, so had more than enough to live happily for the week in

there's a small kitchen which was great for me as i prefer to make my own meals

was not just a room with 3 beds as we had been expecting; it was an apartment with a kitchen and everything you may need for a comfortable stay

there is wifi, towels, toilet paper, a small tv and a self-catering kitchen - you can do it yourself

there is bar in this hotel this is the reason a little bit noise until midnight.

breakfast, but i paid an absurdly small amount for the stay, so much so i thought there must have

friendly staff nice bar and amazing comfortable room

breakfast was simple, and that was all we needed for the start of the day :)

the breakfast can be more diverse but still it was completely decent as it was

the rooftop terrace was beautiful with its pool and plenty of sunbeds or seating

not real bacon at breakfast or at least it didn’t look like

breakfast was varied and good

breakfast was very good

loved the nice pool, with a perfect view around an the cool bar where we could have a drink sitting on a barchair with our feet in the water

friendly staff, spacious room, nice breakfast and good location.

great location. good breakfast. fantastic value for money

location; shop under; breakfast; staff;

the breakfast is very basic. no eggs. but with fresh fruits. so a fine start of the day.

breakfast is nice

everything was perfect! great breakfast!

breakfast was not very pleasant

pillows are a bit uncomfortable. breakfast is good food but lacks a bit of imagination.

breakfast was below average,no fresh fruit and only rolls,ham and cheese

beds a little too firm, limited breakfast buffet

clean bathroom, rooms are big enough for two people,with international channels and good wifi

wifi, loud cleaning, lack of personal space

staff is superb, wifi good, no parking, but you can found place at street, we parked car at pedestrian way - it's

for example, the hostel does not offer laundry service anymore

o folding) which was helpful and i used it twice

the infinity pool has always lots of free sunbeds & is so beautiful

everything! especially the pool!

the food at the pool was below par

superb breakfast. fabulous suite and the view was heavenly

breakfast views from the avista restaurant are stunning

check-out to leave out suitcases at the reception and we also appreciated being able to use the pool in the afternoon on our check-out day, amazing

plenty of choice fruit also available, large dining room swimming pool on roof fair size with bar available beach towels also available pay £10 euro deposit refunded when towels returned to

for getting around funchal for shops, old town and promenade very friendly, helpful staff great breakfast with plenty of choice good sized, clean room with comfortable bed sun terrace and

very helpful staff. comfy beds. drinks delivered to the pool from a phone call. just brilliant

the general vibe in the restaurant part and bar was

would be better if the hotel reception was separate from the spa and pool reception

good location bar with entertaiment at evening good breakfast

we didnt have time to emjoy the pool and the gym, but all looks clean and great addition

steep uphill walk to entrance,best to use 24 bus and enter past the swimming pool.

— inviting pools, a relaxing wellness area, a fun tennis court, and a compact but well-equipped gym for a quick workout

wifi

wifi works good, tv have a lot of programs

wifi was fast and plenty of plugs available throughout the room

the wifi was ok, but sometimes a little slow.

wifi was very bad in the room

public transport and aerobus, big pingo doce in neighborhood), fully equipped kitchen, tv, good wifi, pool

wifi wasn t great

didn't take advantage), electric plugs close to the each bed

decent location, cheap, clean, good wifi, friendly staff

wifi was poor and weak. the room need a little renewal.

nice and comfortable room and very good breakfast

spacious room,good location, pool and restaurant on the roof.

pay for a revamp and give me late check out when i arrive at 2am from a long flight

great breakfast selection.

thing was clean and well maintained, staff was friendly and very helpful ,breakfast was plentiful and delicious no complaints

there was a lovely warm spa pool with an inside and outside section, meaning you can swim from one to the other without getting

spa to share with naked people. shower wasn’t working in the spa.

was fantastic, with views of the ocean from the room and from the rose garden while eating breakfast

they have just thought about everything! super clean, pool is clean, amazing breakfast!

the spa and pool area was also amazing

laundry is offered for a price with a terrace to dry it on

the gym was also great and liked the sea diving experience

there are gym facilities and a big wellness spa

large family room with a separate room for the kids was terrific

the choice of pools and the spa resort definitely a plus

we enjoyed everything in the property including the spa facility.

wifi was atrocious

breakfast is fine and wifi is very good & stable

very bad wifi connection in the room. smell in the room.

wifi was medium speed, but reliable

wifi in the evening and evening hours was slow

the pool area is also nice and you have a great view

everthing i love the pool

the hotel features a cosy lobby with a bar, a rooftop pool and a tiny gym

i particularly enjoyed the swimming pool at this property, and the rooftop pool's stunning views added a fantastic dimension to my

we liked the pool area and pool

the hotel has a rooftop bar with great views and live music

very good breakfast in a nice, light room, adjacent to the pool

buffet breakfast, room with sea view and free parking, 20min’s walk to funchal center sea port, we’ve

the facilities were fab, including the gym and spa rooms

loved the adults only factor (no kids), the poolside bar service was great, relaxing pool vibes

free parking and wifi

the wifi did not work in the rooms although it was very good in the reception

a lovely stay, good location, amazing sea view from the bed and the balcony, very good wifi in the room

wifi wasn't adequate for remote working and also not secure.

would give 9-10 probalby but there was some problem with wifi

excellent wifi

quiet, excellent wifi, great shower

wifi is very poor in part of the hotel rooms

shower was very good and wifi also good

staff, wifi, location and renew pool facilities

wifi good

the bed was good. the wifi too.

were very nice room had a lovely view and was quiet except for first night with wind no big deal breakfast was plentiful, and the restaurant had a great selection they operated a shuttle service

mini bar was broken, the soundproofing is not up to scratch as we could clearly hear the people next

breakfast selection was plentisome and fresh and the staff was very attentive and professional

fitness activities, wine tastings, etc

floor was superb, we had room 23 last year and both were great with access to the garden and pool from the balcony gate

spa, 2 swimming pools, jacuzzi, pool bar

the food was exceptional with fizzy wine at breakfast and an excellent a la carte dinner menu

location, by the sea and old town, spa facilities, clean,

wifi was not very strong

wifi weak

wifi not available in rooms in 2017 for hotel with 4 stars is quite poor.

the room was spacious, the wifi was very fast

poor wifi reception on 5th floor, the sundeck

many comments mentioned that it wasn’t great for kids, with little food or entertainment for them

those outside the sports bar were much more comfortable for us

piano bar not open

bar staff, waiting staff, domestic staff and all front of house staff are superb

no kids making noise

spa could be a little bit cleaner (especially floors).

location, very friendly staff ( nothing is a problem), warm pool water, great choice of food at breakfast time and dinner, it was our 2nd stay at pestana

location, very friendly staff ( nothing is a problem), warm pool water, great choice of food at breakfast time and dinner, it was our 2nd stay at pestana promenade and we are looking forward to

great breakfast and above all wonderful staff

the coffee in the poolside bar is the best

great location great breakfast and very friendly staff

breakfast out on the veranda was plentiful, tasty, with a beautiful view

you also have spa services if you're interested

well stocked mini bar but also honestly bar on

again apart from that the view from the tarrasse is phenomenal and the concept of the honest bar is great

breakfast bar was not up to the standard of a 4 star hotel.

used the laundry service as some things got dirty when we were hiking and there was nothing to complain

swimming pool and other facilities

the pool area is immaculate and the views out to sea are great

lovely breakfast apart from the coffee with stunning views both inside and outside.

the breakfast, saunas and indoor pool

i didn’t like the coffee at breakfast — it had way too much sugar — but these are minor details

the only think could be changed - indoor pool opening hours - for us 9 a

indoor pool and sauna were great

we're already planning to come back next time to check out the swimming pool and spa

good breakfast, clean rooms, quality wifi, great staff.

evething elese. location is brilliant, room views, great wifi, beautiful new rooms.

there is no wifi at the pool and at breakfast room.

wifi didn't work in hotel room, only in the lobby

the wifi didn't allow streaming youtube videos in our room but was ok for the rest

easy parking, calm pool area with drinks, no kids around

the restaurant was outstanding and breakfast was a real feast

hotel is bit outdated but clean .breakfast was really good.

lack of available facilities e.g. bar open

no wifi in the room...but in the lobby and 1st floor bar is ok

comfortable beds, access to internal swimming pool, spa and all with warm towels for free

the breakfast was really nice and the area was a nice area too

the staff couldn’t do enough for us and the breakfast provided was of a good standard

pool and room

inside pool with sauna open all day,very good and in connection to outside pool area

gave us great tips for how to plan to see the sites for the duration of our stay good wifi reception throughout hotel very cool that they have a handler with a bird of prey to keep

we were without wifi for one whole night almost certainly because all staff were not trained in wifi issues and how

nothing to dislike. the wifi speed could be a bit better, but that was no issue for me.

wifi was off for one whole day while there no slippers provided in the

a little surprised that so few people used the bar later in the evening, however we have never holidayed so early in the year before

and indoor pool, good food at breakfest, you can buy 1 day ticket for bus from the reception, wifi signal good out and inside, have pingo supermarket and forum madeira (shopping mall) at 10 (+) wifi was available all the time (+) at the beginning, i was in a single bed room and its wifi was weak, so they moved me to a another bigger room (-)wifi signal was weak, specially in the bedroom and bathroom (+)wifi did not work well and the pool a bit cold, everything else terrific (-) the wifi in our room, a111, was not always strong enough (+) free wifi is excellent, very fast (+)breakfast was wonderful, wifi was great enough to work remotely, sauna and pool for free (+)great, polite and helpful staff, good free wifi, plenty of excellent restaurants within easy walking distance, private underground parking (+)the view. wifi in the room.

and we could put the kids to bed, and relax in the lounge

a block has gym, b block has indoor pool facilities and spa, c block has breakfast buffet and access to outdoor

hotel spa is quite simple, but ok.

tside and inside)

loved the facilities, the sauna, swimming pool and the restaurants all included in our stay price

to the seaside walking path the family room we live in is big enough for our two adults and two kids although the hotel restaurant waiter and i had a serious conflict in the restaurant, resulting

when checking under the bed for items the kids may have dropped, i found maltesers

the spa was a lovely place to relax after a day walking in the mountains

the pool is not very big but there were no problems with free places

temperature in the sauna is quite low, and the water in the swimming pool is freezing, you don't want to go in it

the pool area was spotless.

- local red wine particularly poor and no option even to pay for a better alternative - and the bar service was slow

building needs some maintenance, the bathroom next to the main pool did not have the door for the

there were long queues for the bar in the evening

free wifi and parasols around the pool

daily room service

the hotel is really nice, stuff as well. the pool is amazing

hotel, friendly & helpful staff pool bar is good pool very clean & looked after close to

breakfast, very spacious room, big balcony with amazing view

managed to get us an early check in which was much appreciated

rooftop pool and breakfast

the staff are very nice the breakfast is lovely the rooftop is

not at all touristy, wonderful breakfast that you could eat in or outside, delightful roof top pool and superb location

pool table is a great touch

the breakfast was very enjoyable with a nice overall selection of great quality food and even a bottle

a shame that the bar closed so early (5

great view from the room, very nice breakfast and very friendly staff

we also loved the location (the town is very cute and scenic) and the daily happy hour at the bar with a view over the bay

very good location, comfortable and great breakfast with super bay views.

the spa was excellent, really high quality treatments

lovely walks across and around the property and golf

beautiful location. fantastic views, gardens, golf course, staff, food, ambience.

food excellent both dinner and breakfast

we hired a car but you could also use the shuttle bus or local bus in and out of funchal

no washing machine, but laundry service offered by the host

kitchen includes only very basic equipment

we stayed with our kids and rented two houses — everything was just perfect

friendly peacocks greet you in the mornings :) the kitchen/living area is well equipped

the kitchen has everything you need for cooking meals

great place to work (doing video conferences all day, wifi ++) and good starting point for hiking and exploring funchal (10-20 min by car) (+) clean and comfortable cottage with well equipped kitchen, central heating and wifi (+)location is splendid, huge own forest garden, the concept of the house is great, the wifi works well, the sleeping room is spacious and the beds are good

great high quality cottage, nice farm garden, free parking, very friendly host

lovely villa with well-equipped kitchen, a short walk from a good grocery store

the kitchen has all the utensils you will ever need

they are suitable for long stays as well, whether you are a group of friends or a family with kids

weak wifi

no wifi in the rooms

no wifi in the room

it would have been fine to have wifi also in the rooms.

kitchenette with no utensils, no wifi, no free parking for guests.

stunning views from room balcony, tea making facilities in room, shower and breakfast were good

the hotel has many facilities (it's also a spa after all)

viewpoint right outside the hotel too… could have stayed for longer with all the facilities inc gym, spa & pool… although we didn’t use any for the 1 night we were there

valley, this hotel has an incredibile view on mountains, you can see it from your room, from the spa area and from the restaurant

in contrast at the bar and also in the restaurant, the service staff was of low quality and lacking professionality

they have parking for which you don t need to pay on top

bed and pillows everyday cleaning amazing interiors and very nice overall atmosphere convenient parking easy access to all the main tourist attractions a pool is a big

free easy parking also

pool is cold - so not ideal when the weather is cool like now

unfortunately we didn't use the pool due to the weather, but it looked beautiful

is very poor throughout the whole territory and by the pool, bar the reception area, but it is understandable, as the site is too big

massages in the spa were excellent

breakfast is good

the on-site spa was also excellent, complete with an indoor pool

clean swimming pool, good restaurants and very nice, warm and helpful staff

large indoor pool

spacious room with a garden view

impeccably clean, balcony overlooking trees, pool, sauna, amazing fresh breakfast in beautiful restaurant

location, fantastic staff, excellent breakfast, breathtaking garden

also connected via an indoor passage is an indoor pool/gym/spa

good wifi

wifi in the unit

maybe bit more choice of breakfast options

terrace, spacious room, welcome drink, breakfast in the room (because of early check in), the hotel is near to the

the hotel's sea view bar is amazing and the staff is friendly

kitchen, lounge area very comfortable

big spacial room with well-equiped kitchen.

apartment was pretty big, comfortables beds, nice view and tarrace, well equipped kitchen and great bathroom

clean, kitchen has everything you need

there was two large beds and one small bed, the kitchen was in the same room, and also there was a private bathroom

wifi was not working at all in this part of the resort

shabby interior, no wifi connection in the rooms.

the rooms are super comfortable, wifi works perfectly and the staff is very friendly, even for high madeira standards

very irritating wifi. login requred 100 times!

must of things, but wish it was wifi in the room

wifi connection was always

wifi was a bit unstable but okay

wifi is a bit patchy

ound 6 - 10 pm)

wifi in the room was not working well

bad wifi connaction

wifi coverage. this was only available in the reception area.

good wifi connection

was no wifi signal in my room and elsewhere at the hotel

spa, location, swimming pool

spacy room with extra terrace, excellent breakfast and dinner - i missed the lunch :) -

shows each night, and during the day they have activities with aldo and olga at the swimming pool

also, the fact they don’t have room service at all, ac is only on from 5pm-1am, gym has no free weights and they serve you drinks in plastic cups like a child is ridiculous

gym requires some upgrade

pool and facilities, we have no complaints

the wifi connection in 5th floor rooms could be stronger.

wifi was pretty bad at times, which was a disappointment and actually the main negative

wifi superb

wifi atrocious in room, beds small, and hard, tv small and outdated, room cleaning not thorough

wifi is the only problem. it's pretty unstable.