other items from kitchen were wonderful

small partial kitchen with plates etc

no music the two nights i was there but a lot of noise coming from the bar and kitchen

kitchen was well equipped. balcony was nice. convenient to the store and restaurants.

the hotel was lovely, well maintained, good wifi

wifi worked really well, too

and wifi would disconnect everytime the phone was closed, all the procces had to be done again

parking lot was very small and tight.

loved this property for the staff, great comfy rooms and an awesome breakfast

laundry and vending on-site

are decent (better than expected from the photos), i appreciated the bathtub and also coin-op laundry

there was a grocery outlet and a laundry mat close that we used

very nice people i worked late that night so they gave me a late check out

the laundry was broken

spa not hot enough

the gym opens at 7am not practical for anywho who works. there is one very small elevator.

beds were very comfortable and there was plenty of space in our 2 bedroom suite for the 4 of us

we also did laundry in the laundry room

pool was cool

good pastries at breakfast and good coffee.

breakfast was muffins and coffee

price for the location, cleanliness, breakfast, friendly staff

location is good enough and i was given a room with a spa tub even though i didn’t reserve one

friendly staff, good breakfast, a nice clean room with all amenities

breakfast as always in holiday inn express cool with kids

we were up fairly early in the mornings but even so, 7:30 am is a little too early to hear kids running through the halls and yelling conversations

of room to park with our trailer

staff was courteous, friendly and very pleased to help especially during the breakfast hours

out of the tub even with the curtain closed, causing a potential slip hazard, pancake maker at breakfast kept requiring maintenance to reload and

great place to stay with the kids and family. beautiful place!

this was perfect for the kids because it was mostly enclosed

awesome amenities, great breakfast and will definitely stay here again we're in this area.

small gym exercise area

great breakfast. clean rooms, nice beds.

beautiful location nightly wine and cheese, breakfast and all day coffee and tea

breakfast was wonderful it is not your typical hotel continental breakfast, and the view is amazing

they were even kind enough to allow us a late check out

great breakfast!

the amenities are plentiful: excellent breakfast offerings, wine and cheese in the evening, bottled water, bikes, and more

room was great, it had a kitchenette, which was nice

the kitchen to the restaurant was right next to my room, which meant there was more noise than usual

no ac no restaurant no bar as was listed

i wished i was able to find a bottle of water in the kitchen since the tap water isn't really good to drink

this time i stayed in one of the budget rooms with a shared kitchen/bathroom

loved the coffee in the morning and the spacious on site gym is the nicest hotel gym i have ever seen/used

foot traffic noise from the rooftop bar in our bedroom at the 5th floor just under

,rooftop bar was great

the bar was a bit dead

top bar should have been open at least at night plus cushions

pool for the kids

nice location. nice pool area. nice shopping area with kids play area across the street.

did not have time for the breakfast

we had an early check in and they brought us up a microwave in our room because of my dietary needs

across the street were many better options for breakfast.

the bar was closed. the main reason i stayed there. it's were my mom met my stepfather.

really appreciated the well priced laundry facilities

appreciated early check in , room was comfortable

we had a kitchenette room and it didn't have enough horizontal blinds to cover the window

downtown san rafael had lots of places to eat and other amenities (like a the laundry bag - a coin laundry)

they were able to arrange an early check in and check out which helped our schedules a lot

i asked for an early check in and norma made it happen. we are most grateful.

staff were brilliant and let us have a very early check in so we could get the nearby river taxi to san fransisco

cookies! and the breakfast was also very good.

has good fitness center and laundry

the gym, pool and pool area, the bar.

nice pool and hot tub, friendly staff, great location.

pool, hot tub and gym were also available which was nice

no proper wifi and no normal telephone coverage

every thing was ok didn't have wifi that hotspots we're horrific.

my only problem was the wifi was not good so it was hatd to do my job

no wifi

good wifi, plenty of cable channels, bed was pretty comfortable

very small breakfast just coffee and one piece of pastry

from the breakfast menu was not always available/fully stocked

breakfast

breakfast is bare minimum but if you can get by on concentrated orange juice and a bagel with cream

we didn't have breakfast there.

the pool and hot tub were very clean. staff was very nice. room was very clean.

pool is permanently closed

rooms with kitchenette

impressed with the'free breakfast' usually i see fruit, yogurt,hot and cold cereal options, maybe some croissants

of covid there wasn't: breakfast, gym, pool, which sucked but understandable

the next day they gave us a late check out so we could have some extra time in sausalito

gym, we had to ask for a working tv remote twice, quite expensive, somewhat noisy at night

madrona hotel and spa was great

spa closed earlier than advertised and i could not use it

expensive, no breakfast and spa under reconstruction

front desk staff was very nice to let me early check in and keeping luggage after check out

good wifi

a nice way to begin the day, and the second morning it was chilly so we had breakfast at the cozy bar inside

amazing location. terrific and accommodating staff. great food. fun activities. ample parking.

we only had room service

you cannot even get ice without calling room service

location to everything and complimentary breakfast room service was great!

i didn't eat breakfast; i had an early meeting.

fact that you choose your breakfast the night before and receive it in your room the following day was wonderful

to order breakfast, beds where so comfortable, views were spectacular, staff was very

loved the free breakfast every morning

friendly efficient staff, beautifully decorated rooms, free wifi & breakfast

for several rooms are located in one room, necessitating disturbing occupants whenever the wifi goes out

although the staff was trying, the wifi was not working for 2 days.

quality of wifi

the wifi kept dropping out. the connection was slow and poor.

the full kitchen was nice. on site laundry facility was nice too.

great large room with mini kitchen and screen door to balcony

header make to much noises n sometimes don’t work n kitchen don’t have any put to we can use bathroom exosfun make to much noise n i believe u need

the kitchen

spacious clean room with bonus of kitchen

super nice outdoor pool, clean and good temperature

nice room, great location, bar and starbucks downstairs. staff was very friendly.

everything was fine, typical business hotel. the spacious and clean gym was a nice plus.

swimming pool was dirty, bad smell, lots of debris in the pool

it was clean convenient and nice staff. the beds are comfy and the pool was sparkling.

nice restaurant and bar also on the property

classic property beautiful grounds fabulous restaurant on site caring staff especially the bar manager danielle laundry services on

super cool looking very casual nice bar and food

the pictures of the restaurant and bar are very misleading since it doesn’t exist anymore and that was a big part of why i booked it

then you realize the grass is astro turf, the restaurant is closed, the hot tub is closed, the laundry is broken, i still have a bruise on my shin from the beds, the bathroom showers are …

late check out was given with out haste

the bar right next door it was loud

lovely beach and coffee shop a short walk away, and a great bar with live music next door (stopped at 10pm so no problems there)

if ya don’t like the sound of trains or sensitive to bar noise from the patrons below this may not be the one for you

good local bar and coffee shop and good options for food walking distance away

i thought there would be like hand soap dispenser or small bottle but it was just the bar soaps which i thought was kinda weird

the breakfast was good, room was clean

hospitality from all the staff, good coffee and breakfast, nice property with gorgeous flowers in boxes and planters, parking, and especially loved

wish breakfast went longer in the morning

the staff was friendly and caring, the baskets with food never got empty during breakfast, they were refilling it all the time :)) we really liked the room design and its tidiness

amazing location, rooms very clean and breakfast was good as well

kids staying downstairs wer very loud and water pipes were noisy but otherwise very nice place

street was noisy, but we liked the two twin beds for the kids

also had a double bed and two singles in the second room which our older kids could stay comfortable in

was paint or fingernail polish on one pillowcase, the plumbing is exceptionally noisy, and the laundry dryer whines like

laundry in 5 minutes walk

staff were friendly and helpful and able to facilitate early check in and baggage storage

no guest laundry

cant open the doors... its hard there is no laundry in the hotel wifi is not good

staff was super friendly and accommodated my request for early check in

breakfast was a packaged roll, coffee or tea, and orange juice not as elaborate as other days inns

parking lot, limited room area (very tight), no protein for the take an go breakfast, and attendants not readily available for quick am departure (needed to collect cash

offer free breakfast, but they just had coffee, juice, bananas, and small packages of granola bar

small juice and pastry breakfast wasn't available until 8 am, which was too late for us to use most mornings

like that it has breakfast too

tight parking hard to get out and our facet for the kitchen area was broken

location, has free parking, the bed is good, and a simple kitchen is so helpful

small kitchen area

was not clean, back wall of toilet was dirty, microwave was dirty, kitchen sink faucet was loose

didn't use the kitchen

is no gym, there was ongoing construction (and no rate compensation) plus the meal facility wasn't

outside looks nice and good location and good gym.

location + availability of early check in. it seems well runs and it is clean

the gym is 3 exercise bikes

we sunbathed by the pool

new, clean, spacious room and kitchen, good breakfast

clean, roomy, love the shower and the kitchen area.

love the room, came with like the whole kitchen. omgosh i can cook there.

the room was amazing had a cute small kitchen and so much space , the closet was huge !

no cutlery or coffee making facilities even though it had a kitchen, microwave and

the ‘breakfast’was a choice of tea or coffee and the ‘kitchen area’ was full of tramps

no equipment in the kitchenette area not even a fork

the kitchen staff is a bit unfriendly

staff is perfect. beautiful property outstanding breakfast neighbor is beautiful

room service was good and reasonably priced

beautiful ambience, excellent customer service and great breakfast buffet spread

breakfast was delicious and freshly prepared - loads of fruit and great local yoghurt, had great

the breakfast was lovely and the wine and nibbles were the perfect way to finish the day

aren’t pot lids in the kitchenette and the explanation about the path between the front desk and the room in the check in

there were kids in there as well

great location. large suite. good sized kitchen.

the kitchen was complete, bathroom modern and everything was very clean

our adult kids had a room at the back which was much quieter so worth asking for this when booking

the bar next door and loved the rolls and coffee in the lobby with comfy couches

the lobby and hotel is very scruffy. the staff at the hotel bar were rude and had a bad attitude

we definitely would have taken advantage of a terrific gym at the next door jcc if we were staying longer

the bar next door (affiliated with the hotel) is a hit

the hotel would benefit from a restaurant rather than a cocktail bar that serves a limited range of snacks

neema was very helpful with an early check in

easy early check in. very gracious front desk greeting. great location.

early check in

had called a day before coming down to sf to see if there was any possibility of an early check in due to a booking mistake i made and flying in to sf at 7am

good location, powerful shower, cable tv and helpful staff - allowed us early check in!

breakfast provided was fresh, individually prepared, great flavor

breakfast was always tasty; wi-fi was super fast

the look and feel of a classic bed and breakfast, but with a nice modern bathroom (unlike some other b&b’s)

amazing breakfast with fabulous chef - could easily accommodate my dietary needs of vegetarian/vegan and

the breakfast buffet was the same every day.

great heated pool and spa - we didn't expect that. good location to explore the area.

breakfast was a bit too modest

cakes and fruit at reception for breakfast on the road down to point reyes

) elevator, coffee maker, frig and microwave, balcony and laundry some rooms offer 2 beds, nice

pool

this is a hazard with small kids

traveling with kids means you’ll always have snacks on hand and keeping them chilled in the room would have been

we left our car in the parking lot and either walked or caught bus 28 when our kids got tired

were going crazy people yelling and running i still don’t know what it was, but it terrified my kids

we asked for early check in and were accomodated.

location, especially if you are traveling with young kids, since there is a library close by, and the marina is beautiful

laundry, and beds, fridge

need to fix the laundry room door next to our room 112 because it made some noise but only in the morning so it was

we didn't use it but there is a good laundry facility there if you need to catch up with your

the laundry was an excellent touch

it had a couch that turned into a bed and a big kitchen area

we stayed in deluxe room with kitchen

the unit included a kitchen but nothing to utilize it with

there wasn’t any cutlery or dishes in the kitchen

the photographs show a kitchen area, but this was not

no breakfast

location, breakfast, quiet rooms, friendly staff, and clean rooms

more breakfast food variety

the breakfast was good

no towels from 12-3 (laundry time); came back to room in afternoon to no towels

they offered a year round heated pool and continental breakfast as well

the breakfast was great

i used the pool in september and found it refreshing

we very much appreciated the all-you-can-eat style breakfasts, with croissants, bagels, coffee, juice and danish pastries

relaxed, bright, friendly and has an outside pool which the kids loved

different location but would definitely stay here again because we felt safe staying here with my kids

the room did not have a microwave or refrigerator which is a bummer when you are traveling with kids

st , david was very accommodating driving my truck he allowed me to park in a perfect spot , very clean rooms , they go above and beyond in

very relieved to have picked this area with two small kids, able to lots on foot

good value for money breakfast was basic (cereal,coffee,sliced bread) but not bad overall rooms were

thankfully i watched all my kids get out but if i didn't i know some cars would've been damaged

breakfast is really really sparse and simple. teas, toast, and jam, packaged danishes

large double room, allows 4 adults 2 kids—we had 3 adults and 3 kids so it was perfect for a family on a budget

and my kids were able to be themselves, thank you

i helped one of my fellow travelers park their large truck, and they were very nice, as was the property

my kids love the softy banquets

there were about 2-3 tiles in the bathroom which were broke and had sharp edges, there were no kids with us so it was ok for us but definitely a no go if you have children with you

only the type of the shower, it hanging on the wall. a bit difficult to shower kids

breakfast is really not something i would like to remember, only sweets oaks, maybe food for kids, i took only apple and banana

it’s not fancy. the pull-out sofa bed was a little sad but my kids didn’t complain much.

there was plenty of room for me and my husband and 2 kids (4 & 6)

elevator was really helpful with small kids

the fence on the balcony on the pathway upstairs i think it’s not really kids friendly, so keep your eyes

drunk kids running around at 1 am, then workers walking past on their way to work from around 5:30,

good location (walking distance from fisherman's warf, even with kids)

breakfast choices were basic (hard-boiled eggs, waffle maker, bacon or sausage, yogurt, fruit,

the wine hour and the included breakfast

quadruple upgrade (to the equivalent of a 2 bedroom apartment with full kitchen) because of availability

nice that they provided standard hotel breakfast.

lovely free breakfast included

was really clean. great staff. got an early check in which was great after a long flight

he had his earphones on and seemed occupied when we inquired about an early check in

we arrived early and they let us store our bags (4) for a few hours and then let us do an early check in at

no early check in.. no parking since the place was packed.

at the front desk we were greeted by the friendly staff that was kind enough to give us an early check in and parking for the day

bed was very comfortable & there was laundry facilities which we found a bonus

laundry service available, nice size of bed

guest laundry

location, helpful staff, laundry room

room room was clean and housekeeping came daily and replenished towels atm, vending machine and laundry service were useful good location- on the road of hop on hop off

parking/no pet fee and are allowed

really liked the location, just 10 minute walk from fisherman's wharf and appreciated the free breakfast

the rooms are fairly small, & i have 2 kids which makes the small rooms a really tight space the restrooms are smaller & this didn’t

breakfast hade a lot of choices and staff was busy clearing tables so people had places to sit

perfect for kids

my 6 year old going unnoticed in the traffic, and worst of all we had nowhere to sit so me and my kids ended up standing and eating at one of the food stations

parking, free breakfast, kitchen in the room was a good surprise, good location, friendly staff, cleaning every day, you can

they even had a full kitchen with a stovetop and refrigerator!

room comes with a small kitchen and it’s really convenient

coffee maker in room, though room had a kitchen and essentially everything else you could need

i booked the room, i didn't know that our room came with a small kitchen, which includes microwave, fridge, stove and kitchen stuffs to cook

parking on site, laundry, cookies after 2pm, roof terrace with amazing views

welcome with champagne and hot chocolate or orange water for kids very comfortable rooms great advice from staff on where to go great views from roof terrace

well equipped kitchen and the roof terrace was amazing

the suite had a full kitchen and spacious living space

were so thoughtful), great big comfy bed, lots of hot water for shower, modern, very clean, great kitchen, lots of space to put everything

gym, laundry room, location and comfortable beds.

very comfortable for a family of 5 (2 adults+ 3 kids 10,12,15)

getting an early check in and a cot added to the room promptly.

an added bonus was the guest laundry & a good

great having a guest laundry and breakfast cafe on site

i never ever ask for a late check out but this time i was sick and i appreciated it was accommodated free of charge

friendly, helpful staff; clean; great pool area; great bar area; family friendly

i could hear the kids screaming in the pool from our room.

location and gym facilities

everything was great. lots of fun things for kids to do.

after paying almost $300 for a room for me and my 3 kids,

cramped gym

it was clean and close to things the kids could do.

breakfast wasn't that great

access to gym, 24/7 reception, the heavy locked access door at the front for extra security.

free wifi

wifi was there but not very good

wifi worked

the wifi is not so fast but it was still ok.

everything is great, except the wifi.

better wifi deal

the price of the wifi too pricy. it should have been free for the price charged for a room.

location, wifi, friendly staff

destination fee was refunded in coupon for our breakfast and free high speed wifi and cable car tickets, the location is excellent to take bus or cable car, a walgreens, in and

had to pay for parking. also would had to pay for wifi if i was not s marriott reward member

parking was first rate, tv wifi microwave and refrigerator were great as was the heating/cooling system

only complaint really is that the wifi didn't quite reach my room, but that's pretty minor all things considered

thought the access to the wifi was very poor, i had to sit on the steps by the office to gain access

the wifi and the trafic noise

view and wifi were bad.

nice bar restaurant

location and room size; coffee and wine bar were lovely. a turntable to spin a record. cool!

contacted the front desk the evening before check in, and inquired about early check in

the coffee bar in the lobby was great though

for example, some of the machines in the gym were not set up

i didn’t like the gym and didn’t like the fact that the breakfast is until 9:30 am

when traveling with kids,,, to much hassle to ask key all the times to get stuff from the car

we didn't ask for an early check in, we did arrive a couple hours early and we were set up in a room right away

security: need room key to access elevator, “gym

no pool no laundry ect

staff was great, and there were lots of fun things to do for the kids

got 2 rooms far from another and we were with the kids, so it was difficult but this is really

laundry facilities, games for kids, relaxing courtyard where you could pop a bottle of wine and

need for more laundry facilities

there are no breakfast or gym facilities but there are heaps of options nearby

got early check in at 12:30 pm 4

the people at the reception were nice and allowed for late check out

great spacious room. loved the closet space. very accommodating to our late check out.

very kindly gave us an early check in and provided information about the local area

we could even park our small rv in the parking lot

internet wifi was difficult to use

wifi- you need to log in daily and it is slow bathroom- the shower doesn t give enough water flow

poor wifi

i was hoping the breakfast came with the stay also was not told of wifi password

fantastic location, huge room! warm, clean, great wifi! best place to stay in san fran

the room above had kids and they pretty much ran back and fourth until about 3am that was the worst thing

late check out

the kids here prior and enjoyed our stay

the kitchen area and crockery in the penthouse suite was a little tired.

the location was great for my kids.

fi, etc

had to use my phone for wifi to get work done

room, comfortable beds, a beautiful and spacious shower, and fast wifi

wifi excellent

parking under the building for free, also the free wifi great location!!!

the only other feedback was that the wifi didn't work on my phone very well

wifi did not work well in the room

excellent breakfast and beautiful hotel, great wifi free water which is a huge plus.

great wifi, excellent gym

wifi working well

amazing staff free parking. distance to everything. early check in

the king room was spacey and included a table which was great for meals with the kids

fruit bowl at reception in morning also a help with kids

we got a room with an extra room, where the kids stayed, and this gave me and my husband some space to wind down with drinks after kids went to

not good with kids who are trying to sleep

also, regarding the free hotel wifi, i was not able to get on to it for my entire stay

limited wifi

the rooms are super clean and quite comfortable. the wifi was pretty good.

wifi was extremely limited

wifi is not consistently working.

from the location, to the amenities, to the room, breakfast, wifi

no free wifi in the bedroom which is poor for a good hotel. good wifi in reception.

great location, 12pm check out, reliable wifi, plenty of space in the room.

wifi didn't work in the room, had to pay for it. wifi only complimentary in the lobby.

great location, lovely staff, quick wifi, nice pool, amazing breakfast choice

would be excellent for families with kids

kids area within the hotel. proximity with pier. easy access by car.

we were allowed an early check in which was much appreciated.

also there is certainly space in the gym to have a barbell and also there was no sanitising spray or wipes available

lovely large enclosed courtyard with seating areas to relax and kids to

wifi connection in our room was weak and we had to connect in public areas; fortunately those areas

the complementary wifi worked perfectly

the wifi connection in our room wasnt the best, but it was somehow sometimes working.

the wifi signal is weak and unstable.

wifi in our room was pathetic