liked better service at the adult pool bar, the only area we didn t feel the service was extra special had to actively ask a

location of the breakfast facility was central and easy to locate

breakfast and excellent customer service is

bar area opp the front desk is only good

must-do: be sure to watch the sunset with a cocktail at the rooftop adults-only bar before heading off to dinner

the breakfast was incredible, we had it every day by the pool

ana at the rooftop bar at the garca blanca was also so kind and attentive

the gym is really big and complete, not to mention the incredible view as well

definitely consider this property again and bring the kids

kids loved the pool, the beach was nice and clean

was excellent, with the exception of 3 things, no free wifi, no free airport shuttle, i had to pay an unexpected $80 round trip to the airport fee after

i wish someone would ve just told me to call room service

great pools and gym.

the spa was excellent, the place was always being groomed and cared for

resort is beautiful and very clean, the beach is great and perfect for little kids, the food is mostly great and people working there is mostly very nice and always helpful

the kids club is also great with a lot of activities for the kids

also the breakfast buffet was really good

hotel is very good, with plenty of amenities for adults and kids

the pool is open until 12 midnight. air in cabin is ice cold.

the pool

swimming pool and the place is nice and clean

the pool was amazing ud83dude0d

swimming pool is a bit small but very nice, the cabañas are very nice and well equiped, everything was

ltiple mornings) was phenomenal

the cost for a round of golf for people staying on the resort is still exorbitant

we went to the gym everyday, they have the best to workout

the food and drinks were exceptional, even room service was a very good standard

the spa was amazing

breakfast should be added to the room service menu

pool closed to early

the spa was great, i did expect more but we received a 80min massage for $150 which was not a bad price

24 room service

the breakfast was mediocre. location was ok. i wasn t happy

the breakfast buffet food was just okay in my opinion but it was always better than getting room service

it should allow younger kids

stuff pools kids pools quality of the drinks the ocean where you can actually swim evening

friendly helpful and great with kids

even the kids could not meet at teh lazy river or flumes if not in a premier room, why would a resort do

the spa was absolutely stunning ud83dude0d had such a good time i’m coming back next month

we especially enjoyed breakfast each morning at helios restaurant

breakfast excellent , generous rooms , very courteous and helpful staff

gym, restaurant solaris.

breakfast was great, facility was impeccable

the beach and pool areas were absolutely beautiful

and steps in the splash pool

also, you are required to attend a welcome breakfast that is mainly a sales pitch for timeshares

food wasn’t great, the breakfast was complete but the food seems not fresh and all juices were so watery and for the lunch

access to beach, pools, the abundance of bars and restaurants, boats, golf carts etc were all fantastic

facilities were amazing as well as the family selection staff, including joca and ami of the kids club and the concierges jennifer and josue

clean, good service, nice staff, comfortable room , amazing room service.

« black and white » section for kids/teens was useless as most machines/games were non functional

selection, wonderful staff, amazing location and beaches, only 30 mins from the airport, great kids activities, amazing restaurants, great bartenders who are actual mixologists, beautiful

facilities were amazing as well as the family selection staff, including joca and ami of the kids club and the concierges jennifer and josue

safe parking onsite

clean, private patio area, free parking

nice location near beach, private parking in front

wifi worked sometimes

wifi was down for a while and the tap did not work so had to use the shower!

the provide parking and cab booking assistance

cancun), the security was top notch i felt overprotected, the close proximity to puerto cancun golf course, isla mujeres and other off resort locations

really enjoyed not having to swim with the kiddos rooftop pool was everything

golf at doorstep

it was really clean, beautiful long swimming pool and really cool beach bar.

great and clean hotel with a pool and hot tub - just across the road there's a great street food

the pillows need to be replaced as they are very uncomfortable and the poolside apartments need curtains

wifi seemed to work only in the main areas, not at the pool or rooms

i liked everything, the pool was under cleaning but that was mentioned before checking in.

manager was affable and helpful, kitchen staff were kind and helpful, good location and pool

it was very close to the airport, lots of parking available, and front desk were very helpful.

parking available

big rooms and underground parking space

the laundry room is cheap and convenient, a good addition to the properties services

no coins for laundry in the evening

asked the reception for good wifi connection and quiet room as i need to work during early hours in the morning to midday

two bedrooms two bathrooms kitchen and sitting room

we didn t even need to rent a golf cart for half the week

the room was perfect for us family of 4 adults and 2 kids

there was plenty of space and a fully equipped kitchen

oh and dont go there for the swimming pool, at first we didnt even see it

2) the pool looked like nothing in the pictures i saw online

there is even a pool.

the swimming pool- hmm would rather take a shower then relax there

secure building and parking

honest staff big rooms great parking

at 10 minutes' walk from the main intersection, in a safe back street, with lots of parking spaces

nice staff lovely pool 25 min walk to centre and ado bus station

breakfast juice was same as breakfast fruit - watermelon

had a palapa room - 2nd floor and it was very loud at night - it was like the nearby bar was in our room

location basically on the beach, breakfast with sea view

little tiki bar next door was a healthy hippy option for

arrived to a double bed when we booked 2 doubles for us and the kids

excellent location, best beach on the island and cool chill out bar next door.

both pool areas are enclosed by the buildings and at night the guests of the hostel played terribly loud

nice pool

we asked the staff in advance to let us either have a late check out or the opportunity to take a shower and were refused

adults only no kids

outside pool was small but lovely, and nicely cool

parking space

plenty of parking for golf carts if you rent one

the parking was easy, the location unmatchable! clean and secure.

wifi could have been better

is not food or a bar at the pool

there was parking provided as promised

clean big room, good ac, nice helpful staff. secure parking

excellent location, great staff, fast wifi, good ac

pesos for half a liter), air conditioned

nice big room. good stuff. good wifi

the drinks were delicious and the staff (loved jonathan at the bar and royer with entertainment) were all very friendly and helpful

we ate breakfast and lunch there daily and then ventured out for dinner.

there isn’t a lot available for kids and the pool is small

family friendly as well and felt very safe having kids (10 and 13) swimming at pool while we were laying out beach side

range short distances natural pool in front good size over all not too big nice and good quality spa great

the pools were very nice and kids pool and that there were bars everywhere

amazing modern resort, big and spacious, good staff, pool, and facilities

so many amenities for kids

lounge 21 breakfast is very limited

the beach was clean with plenty of seating, lazy river was my favorite part especially with the bar in the river

the hotel rooftop has a pool and an amazing view to watch the sunset

rooftop has beautiful views, breakfast every morning was delicious and fresh

staff was wonderful, beautiful views, a great rooftop sitting pool

the rooms are very big and equipped with everything needed, rooftop pool was stunning and there is a bbq grill

there were no robs, and only 3 towels (2 big and 1 small) were given for 2 adults

golf cart parking was easy, and it was close to all kinds of restaurants and clubs on that side of the island

the hotel itself also seems to have quite loud music on all day from breakfast into the evening, a bit of peace and quiet by the pool area would have been nice in the

2 misses: wish the pool was heated, almost no one used it

also, pool bar would not charge our room for the drinks so we had to carry our credit card with us to get

hot tubs in the bar, the infinity roof top pool with the best view of the sunset, just amazing

pool area with plenty of shade on one side and sun on the other

along with ironing board and iron with laundry bag provided for dry cleaning

hotel is very clean, nice pool area, nice gym and computer area

also, it would be nice to have a laundry room where you can do your own wash

hotel has everything you need: gym, pool, a/c, … the breakfast was very good and there were so many different dishes to choose

big room with air conditioning small pool but okay

the swimming pool was dirty

the pool is actually a dirty five foot bath outside which does not get any sunlight

we didn t get the wifi code

it's comfortable, the decor is cute, the wifi is good, and the host was kind

swimming pool, friendly owner, bike rental

pool is very well taken care of

wonderful to have a tiny pool on a warm day

owner was very attentive, thé place is out of tourist hussle, has à nice pool

hotel, only 8 rooms, friendly personalized service, pool, quiet/safe location, proximity to large store chedraui & numerous taquerias, fridge in room,

that some things weren t yet open due to the hotel being so new, like spa or gym but all was great

best buffet breakfast

our butler fonsi made sure we have the most exceptional stay and the bar staff especially jarib were all helpful and quick

whether we were dining at the gourmet french restaurant, enjoying a more casual poolside lunch, or indulging in some late-night room service, the food was consistently excellent

gourmet french restaurant, enjoying a more casual poolside lunch, or indulging in some late-night room service, the food was consistently excellent

parking is underground and safe

the private indoor parking is definetly a plus

the parking is very convenient

great rooms, and nice pool on the rooftop. location is close to most things. parking is easy!

it is 5 min waking to the bus station and a supermarket. nice parking garage.

parking for golf carts is easily accessible and check out time is 12 pm.

the gentlemen who greets you at the parking/entrance was another staff member that was welcoming and friendly

not enough parking for our car

they also had parking for our golf cart which was really nice and at no extra cost

they gave you complementary slippers, free wifi, free parking

you have on each floor co working spaces and the kitchen is really cute

there's also a kitchen and shared area on the ground floor

roof pool!

bar at the rooftop is perfect - super nice cocktails

the bar and the pool are amazing

room had incorrectly listed as having a refrigerator and although the rooms don't come with mini bars, the staff made sure to get one for me the same day, which was great

received 3 single beds , tv & internet didn’t work , breakfast was served @ different hotel 2 blocks away ,balcony for fresh air was permanently closed

breakfast was ok but could have been better, that is presentation and taste

no blinds in my room, breakfast was located in sister hotel. hot water didn’t work

fridge, netflix and pool were unexpected

the beach is within walking distance, there’s 5 pools , one lazy river and an indoor hydro therapy pool

close to everything and clean . fun pool activities. lazy river

4 windows - quite bright room, big street in front (no problem during the night), just if kids run of by their

need to take your shoes off for breakfast

was no kids play area as appeared in one of the pictures online but they still had great fun at the pool

the kids reported slow wi-fi at times

vegetarian option for breakfast.

staff, gym, breakfast, parking was free.

there was parking which was free

access to the parking garage is kind of confusing

from free valet parking to the wonderful staff and great food there is nothing to dislike

parking lot is next to the hotel with 24-hours security

for spa were a bit steep

of amenities (available swimming pool, wellness and spa classes, comfortable air-conditioned room, nice and helpful staff

first, i was told there were no massages available because the spa was closed, then suddenly, someone was coming to the room for a massage

pool was nice

staff were great and friendly (especially lucero)the pool area is nice, didn't eat but the food looked massive and fresh

good location. nice hotel park with birds. private parking.

by the defects of the road, and by the poor lighting at night in the access road to the parking lot

little noisy at night in parking lot and hallway, but did not go late.

i loved the location. loved the free parking and loved that they had a restaurant.

the parking lot was also convenient once figuring out its location

breakfast was way more than we expected and the environment was good

has a romantic terraza and game room, cute little swimming pool, decent breakfast, decent coffee avaliable at all times

the breakfast included was as simple as can be, and quite depleted even a full hour before closing

breakfast is standard

nice little pool to cool off in and a small gym

hostel&suites is very close to the ado ud83dudc4dud83cudffc aaand the bed is comfy, the swimming pool is good for cooling down and the place is clean

the staff lovely pool area location

ado, i use it as my base hostel when in cancun cuz it’s quite, clean and comfortable and has a pool

the room was nice and almost empty when i was ther -clean bathroom with the room nice pool nice common areas close to ado, quiet breakfast was also

the hostel also has a pool that is very nice and refreshing during the hot cancun days and night

the pool is lovely

during the season the pool area might be too small for many to enjoy it

we enjoyed the bar onsite

the staff were friendly and helpful, particularly the bar staff who provided breakfast

bus station, beautiful property, better than expected, we had a beautiful room in front of the pool

staff -nice chill area with pool -big dorm and very clean and big bathroom -well equipped

wish bar food was open earlier

good bar with nice drinks

common section with the pool, the bar excellent location makes everyone to enjoy together and make friends

swimming pool

pool, the location near the ado bus terminal, stuff answered questions, a bar right next

great breakfast, great location

on site bar v friendly shame there was no free water to fill up water

that the room didnt have wifi.and the cafeteria stop serving breakfast as 10am.

were extremely uncomfortable, there was a mistake with our breakfast, i had to go ask about it (my son and i stayed together, they were going to give us just

the hotel is quite with a beautiful private beach and amazing pool

frozen drinks from the bar were very watered down with large cubes of ice in them

again, no fault of the hotel who managed it excellently, but worth noting that perhaps the pool is a quiet option

lastly, we just wanted to call out alejandro at the beach bar who was absolutely incredible during our stay

it would have been nice to have more activities to join and maybe a little livelier around pool.