pool and staff

thing we would have enjoyed more would be that the music from the speakers at the restaurant and pool could have been a little quieter

the whole hacienda is beautiful. the pool very relaxing and nice.

lovely pool surrounded by palms and nature

there is a wonderful pool behind the restaurant, outside tables and deckchairs

view from our balcony in the 2nd storey, relaxing atmosphere at the pool side, great food and selection in the restaurant, 10 out of 10 for our main server eduardo

small pool, breakfast didn’t open until 8:00

there is a beach club included with your room and the hotel serves an excellent breakfast

new hotel, beautiful restaurant, lovely pool deck overlooking the beach

many stairs to get to room no elevators no breakfast no coffee onky machine in room horrible

nice swimming pool, great breakfast made every morning fresh by the hotel keeper

we had free use of the kitchen when needed and also the washing machine

the pool was not clean

the service in general the room the welcoming the breakfast

needs some maintenance in the pool(cleaning)

was close to progreso promenade, clean, comfortable, friendly staff, parking for the car

that acomodattion has its own parking lot and you could find a few restaurants near by

perfect location, parking, friendly staff

100y old house rwnovated, with great size rooms, high 12 ft ceilings, parking at the back

safe parking and pretty pool

the expansive pool and spacious relaxation areas offer perfect tranquility for unwinding

you have to order it from room service and pay extra

very attendant staff. spacious rooms. strong wifi. very strong value

at breakfast, the items described on the menu did not match what was served

any critical comment i d i had to dial several times for room service as it was always engaged

spacious, good ac, parking, the staff is friendly and helpful

very pleasant, and the room was ok with the promised fridge, a seating area outside and a big pool

breakfast was basic as they told me when arriving

pool looked good

free continental breakfast was good value

the pool, the beach and all the different trees

willing team of staff. swimming pool well maintained and clean. food good

great location, very good breakfast, clean rooms.

breakfast could be a little better.

breakfast is very basic but coffee is all i need at that time

modern, daily breakfast had long hours so you could sleep in and still get all the selections.

great location, comfortable bed, great breakfast.

were very spacious, with comfortable king sized beds, a spacious bathroom, and a fully equipped kitchen, although we did not use it

the breakfast buffet offers a variety of sweet and savory options, balanced to suit all tastes

the sewage in the kitchen was a bit smelly

hotel is excellent, the breakfast really good

continued to fly into pool glass enclosure and die

the free coffee during breakfast window is quite bad (extremely watery)

- breakfast was good with a lot of choices - well equiped gym - strong

the staff is very accommodating and the free breakfast is good

nice room big shower comfortable bed lots of space 24hr gym

the gym by appointment only

nice sitting areas near pool

i didn’t take it, because nobody tell me, about the breakfast or coffee

very helpful stuff, really large room, excellent service, enjoyed the pool of the hotel, great location: grocery and restaurants right next the hotel, bus to the beach

location away from the city centre, and many cheap restaurants around, nice pool, very clean

staff, comfortable & clean, great swimming pool (but blazing hot tiles, would recommend wearing beach slippers), willy's foodmart

pool was yucky

maybe only depth of pool. for my youngest.

pool closed and the patio chairs were removed, so it left no place to lounge at the hotel except

listed as a suite (with small kitchen) there was not a single utensil or anything with which to cook or eat

you also have to request all of the items to stock the kitchen and that is a bit of a nuisance

the laundry facilities are great for a long stay

the staff. the amenities - gym, pool, wifi.

gym was being reconstructed, pool was dirty

the pool area and gym were a nice feature

very dirty pool and there was never water in the fitness center.

the pool is not heated, the water is quite cold.

the pool area and gym were a nice feature

breakfast was ok

the breakfast staff and the food were

didn’t like fact the hotel does not hire enough staff to help at breakfast

nice warm pool

from staff on situation where customer ask for attention, staff should be more customer oriented breakfast was ok for the price but very

pleasant staff at the front desk and at the bar on the rooftop

the rooftop pool and bar is great in good weather

we actually stayed here to have a couple days at the pool with bar service and this holtel does not provide this

valeting parking the professional and friendly and helpful stuff ud83dudc4f the rooftop pool and bar the perfect breakfast (not the cheapest but the best

great breakfast and a good little gym

the pool, prefer outdoor pool

the big disappointment was the swimming pool

clean water at the swimming pool and embellish its surroundings.

restaurant on site with room service available

8 year old wanted to swim in the pool but it didn t look like it was being cleaned properly

there pool had too much chlorine.

pool area is always in the shade, not so good for

pool area

the pool is nice and the showers have strong water pressure and hot water

i like that it near food places and it got a pool

pool is useless and the girl on the counter is a bit money oriented.

no seats by the pool, and it’s sort of more of a large tub

nice pool, great breakfast place attached

pool

there was a basic outdoor pool that looked clean

plenty of sunlight and overlooks trees, not just buildings no pests inside room 404 modern, clean pool friendly front desk

pool was cold (not heated) only three seats at pool no minibar or fridge or coffee machine in

restaurant on site - sink clogs - no closet, but 3 hangars there are gaps around the doors to the pool which are not fully sealed, so ants and other bugs walk inside the hotel first floor where

the spa has a way to go, but will be a nice addition

nice old colonial villa, good service and good open bar with beer snacks and cocktails

no good and silent place to relax area around pool rather noisy

pool and wifi both excellent

the pool is a little small.

though very kind, was not at the level of a 5 stars hotel, with the exception of the doormen/parking valet

it was rare to ask at check in an extra fee for wifi, and the use of the gym, i understand for parking, but other than that, an excellent

in the shower, very good coffee available in the room every morning, very good location, free parking, perfect stable wi-fi speed, just an overall amazing hotel

the valet parking is handy

free parking and the security were also excellent

breakfast was excellent and delicious each day. staff are friendly and extremely helpful.

location, breakfast, cleanliness

information, my reservation was whit breakfast included, and the front desk staff told me no

wonderful breakfast very friendly staff

a lot of options for breakfast, great location

we were assigned a low-floor room with a parking lot view, which was disappointing given the rate paid during the new year period

there is free parking underground with elevator to higher floors

location / breakfast / parking

free breakfast, free parking

great breakfast selection fantastic location to downtown - around 15-20mins walk excellent parking underground great gym facility and rooftop pool/

breakfast was excellent and the facility is simple but charming. loved the rooftop pool

what really stole my heart were those magical moments in the hammock on the rooftop and by the pool, watching the most breathtaking sunsets

pool area was exceptional. staff were lovely and attentive. breakfast was lovely

pool was gorgeous, our room was comfortable and clean, the restaurant has great food and the staff

after a very tiring

the garage contains a lot of parking lots to place your car

valet parking onsite

free parking in the middle of the city

parking

room size, bed, amenities, parking, location,

great rooms. lovely garden and pool area. staff very helpful and efficient.

spacious and comfortable and thoughtfully laid out the small gym is surrounded by windows and the pool is lovely alex at the front desk was awesome

beautiful gardens, very nice pool and lounge chairs

loved the pool

the room was spacious and clean, parking was actually easier than we expected.

hotel is easily accessible, it has good protected parking

its around 30 min by walk to the city centre, bud is really nice walk =)) they have private parking place

great location. wonderful staff. good breakfast. lots of parking. all at a reasonable price.

secure parking onsite

very clean, very friendly staff and helpful, very easy parking, nice meals in the reastaurnt, had a lovely stay

available on each floor better instructions when parking to get to reception and check in

amazing breakfast! convenient parking.

the valet parking service is free and the staff parks your own car

valet parking was great

swimming pool is excellent

were doing renovations so did not have any sun umbrella,s by pool i was in the shade most of the time

clean, big rooms. nice clean pool, restaurant facilities and english speaking / polite staff.

the staff are very friendly and gave me an excellent king room in front of the swimming pool area, which is a quite area

the water of the pool too cold.

beautiful hotel. impeccable service. delicious breakfast.

breakfast great

good breakfast, too

breakfast was excellent in terms of food and service

breakfast was very good, tasty and healthy

the parking area is fair sized and easy to access

location, easy check in process and parking free

place to stay, breakfast was good, friendly service, good parking, nice bed and extra good pillows, comfortable room

plenty of parking

very poor to no wifi connection in the rooms.

pool had no shade or umbrella and no bar service at the pool

for me, the best asset of the nh merida is the 8th floor rooftop pool and terrace with expansive views over the city

the rooftop with a terrace that looks pretty nice was not working, no swimming pool, they were fixing it i think

gym was small. breakfast was ok.

pool

impeccable spacious room, great roof pool (the lady at the bar was so attentive, sorry forgot her name, great personality) front desk agents were very

continental breakfast is not worry of the name, and the rooftop bar closes too early, in fine with closing the pool and bar but leave the terrace

everybody else already comment, the breakfast is very simple, which is a pity

the breakfast was not as expected

it would have been nice to have music at the pool to create an atmosphere.

just a few minutes of paseo montejo (walking) enough space on the parking place enough space on the rooms even for (+)the location was quite close to city centre - the nearby area was quite - free parking available - there were 2 comfortable beds in the room, which was also quite spacious - the (+) there was more than enough parking for our rental (+) it has a decent parking lot and is close to the historic center (a 15 minutes walk) or like 5 minutes in car (+) parking lot (+)modern clean, tea kettle in room. well kept and good parking. (-) parking lote should has better access to hotel, we have to walk out through main (+)comfy, bed. can air... coffee in room with frig. plenty of free parking. (+)clean modern and comfortable. good parking lovely garden nice to have a tea kettle in the room. (+)very clean and affordable hotel, free parking

pleasant large green space outdoors with a partial shaded swimming pool and plenty of loungers and hammocks

restaurant only open for breakfast. no bar or food available later

the outside garden is huge and the swimming pool is very good

really didn t enjoy the gym as it was dark and smelly

the amenities, facilities and breakfast all make this hotel stand out, as well as the very sweet and helpful staff

-we would have liked a fridge in the room to keep our water cool even though we could go to the bar and collect a cold bottle, it soon warmed up

the pool is amazing

small little details like the complimentary tequila bar by the pool, the amazing breakfasts

the pool is very nice and the margaritas are great as is the local gin

breakfast was wonderful--raoul, our waiter, was exceptional

property, beautiful rooms, very good location, super friendly staff, awesome breakfast

building, garden, the breakfast, the friendly staff

the cute little pool was nice

the breakfast was delicious and the cocktails too

style, spacious well appointed room, huge bathroom and tub, nice pool and lounge area, social

breakfast was also great on the terrace at the pool, with a wide selection of delicious options

a complimentary drink and canapé early every evening brings everyone together in the bar

the refreshing pool was a welcome retreat after a day of exploring, and the easy parking made coming and going a

staff, lovely atmosphere at social time, great kitchen, beautiful buildings and a wonderful pool

great breakfast

the staff were lovely and even made mr breakfast early at 5:30am before my bus to the airport

great pleace. you can walk to the donwtown. the breakfast is good. bed and shower are also good.

little bit far from the center (20min walk), breakfast was quite simple but okay

the room near the pool is very bright, there is a ligh from the street and no curtain on the window above the door

little nice pool inside

the breakfast was delicious -- fresh fruit every day and a wonderful hot breakfast option

from the beautiful pool, to the delicious breakfast, to the hospitality, to the cleanliness and the quietness

lovely pool area with attractive lighting

friendly and helpful staff and delicious, satisfying breakfast

breakfast is decent.

it was ok for a 2 day stay. parking spot

very polite staff, parking area seemed secure.

good location, near paseo montejo ample parking lot friendly staff

rooms are large and pleasant with a fridge, decent wifi, good showers with ample hot water

parking next door or you can easily get a taxi or uber anywhere in the area

good value for money with free parking and nice comfortable room.

free parking

pleasant and convenient, plus offered parking.

good strong wifi and onsite parking. breakfast was good also.

good food, comfortable bed, good location, good staff, free parking, and a pool and

the weather was cloudy and a little cold so i didn't get to use the pool, and the health spa was closed due to the pandemic

the guys in the restaurant and bar were great and did their utmost to accommodate our requests

nothing really,unfortunate that restrictions for health reasons so pool not open .

the elevators work well, and the roof garden bar and restaurant are lovely

this place is the best to stay, they have a pool, and an amazing balcony/rooftop, and its located right sobre paseó de montejo

i encountered were friendly and helpful - easy and quick check-in and check-out - there is a pool located on the second level (i didn't use it) and some additional lounge chairs on the top

were located right next to the pool

minor thing, if you chose this hotel for the swimming pool don't

pool was smaller than expected

staff was wonderful, the pool was amazing, the room was huge and breakfast was delicious

nicely designed and very spaceous rooms, awesome shower, amazing pool, friendly and helpful staff who take their time to have a conversation with you, amazing food

was perfect from the room, to the large balcony, great pool and gardens, and amazing breakfast and lunch

the continental breakfast was lovely

my room had both an indoor & outdoor shower, the pool was beautiful and with only 7 rooms it was always quiet and accessible

great courtyard and pool to hand out during hottest part of day

good collaboration with the laundry service in front of the hotel

garden/pool area, staff were so friendly and helpful

care is taken to make sure the reception area, dining area and lobby area, pool and rooms are clean and well maintained

great laundry over the road and located near amazing food options, great location

patio over pool area

place with a very nice pool area and small breakfast area that served a very delicious breakfast

pool area was wonderful and our room was spacious

conditioner was noisy, pool seemed not too clean 1,000

mat on the outside of the balcony so you could dry your feet after swimming in the pool is missing

breakfast has very limited options. pool needs cleaning.

wonderful. great fun for the kids. lovely place. very comfortable suites.

coffee, homemade breakfast, super clean and secure property, cold a/c, walking distance to city center and paseo de

especially warming staff, nice design and beautiful breakfast, among other things there were very delicious homemade bread and jam

i am vegan and they prepared a special breakfast for me that was outstanding

good value for breakfast.

street vendors disturbing breakfast, few sun loungers by the pool, closed spa.

pool needed cleaning

design food gym location

the pool area deck is made of worn down wood that is warped, the pool is unheated (which is typical for