the pool, the beach and all the different trees

willing team of staff. swimming pool well maintained and clean. food good

pool and staff

thing we would have enjoyed more would be that the music from the speakers at the restaurant and pool could have been a little quieter

the whole hacienda is beautiful. the pool very relaxing and nice.

lovely pool surrounded by palms and nature

there is a wonderful pool behind the restaurant, outside tables and deckchairs

view from our balcony in the 2nd storey, relaxing atmosphere at the pool side, great food and selection in the restaurant, 10 out of 10 for our main server eduardo

small pool, breakfast didn’t open until 8:00

there is a beach club included with your room and the hotel serves an excellent breakfast

new hotel, beautiful restaurant, lovely pool deck overlooking the beach

many stairs to get to room no elevators no breakfast no coffee onky machine in room horrible

safe parking and pretty pool

was close to progreso promenade, clean, comfortable, friendly staff, parking for the car

100y old house rwnovated, with great size rooms, high 12 ft ceilings, parking at the back

staff parking clean

that acomodattion has its own parking lot and you could find a few restaurants near by

excellent breakfast, everything was perfect, totally recommended

nice swimming pool, great breakfast made every morning fresh by the hotel keeper

the pool was not clean

the home had several nice lounge areas and i loved the game room that had a nice pool table and great movie selection

the courtyard with pool and a greenery is just made for relaxing and enjoying outdoors

the expansive pool and spacious relaxation areas offer perfect tranquility for unwinding

you have to order it from room service and pay extra

very attendant staff. spacious rooms. strong wifi. very strong value

at breakfast, the items described on the menu did not match what was served

any critical comment i d i had to dial several times for room service as it was always engaged

my kids enjoyed going to the mall across the way

almost everything, great breakfast included.

i hated breakfast. i have to say that's my only complain

continued to fly into pool glass enclosure and die

rooms are modern and comfortable with a full kitchen

great location, comfortable bed, great breakfast.

i would of liked fruit in the buffet for breakfast

the bed was comfortable, and a nice breakfast buffet was included in the cost of the room

the breakfast could improve but it’s filling and ready to start the day

location breakfast delicious ud83dude0b comfortable rooms very good front desk guest service

nice sitting areas near pool

i didn’t take it, because nobody tell me, about the breakfast or coffee

- breakfast was good with a lot of choices - well equiped gym - strong

nice room big shower comfortable bed lots of space 24hr gym

nice staff i usually arrive after midnight and have a very good reception. good breakfast.

gym has really good equipment, the breakfast is delicious and has variety for everyone, the

the staff were accommodating, the breakfast had great variety, the beds were comfortable, the location was quiet, we had a little

for us it was great as this was a transition day within our trip and they had laundry machines (for a cost) which we were in desperate need

the location and the pool was nice.

they have a gym

clean, good location, nice staff, i loved the gym and swimming pool

the laundry facilities are great for a long stay

great location. 5 mins walk to shopping center. clean pool.

about 20 rooms, intimate, walk out to pool patio from slider in room

pool opens very late and closes early, making it useless unless one hangs out in the hotel at

pool was yucky

very helpful stuff, really large room, excellent service, enjoyed the pool of the hotel, great location: grocery and restaurants right next the hotel, bus to the beach

gym was being reconstructed, pool was dirty

very dirty pool and there was never water in the fitness center.

the swimming pool was great!

gym was being reconstructed, pool was dirty

has a pool and gym

the big disappointment was the swimming pool

the pool, prefer outdoor pool

the pool area is nothing like the photo, needs a clean and the water is ice cold

restaurant on site with room service available

the indoor pool. water was stagnant. didn t look as if it was used in weeks.

the pool is nice and the showers have strong water pressure and hot water

there pool had too much chlorine.

i like that it near food places and it got a pool

old facilities, pool was too cold

pool area

the location good , clean , breakfast very nice

pool hours is too short especially for guess that returns after a long business day

nice warm pool

pool was dirty.

pool was in cleaning mood all day, with the water pump off

pool

there was a basic outdoor pool that looked clean

policy of having to leave my id at the reception for everything (pool towel, hair dryer

pool looked lovely although we didn't use it

restaurant on site - sink clogs - no closet, but 3 hangars there are gaps around the doors to the pool which are not fully sealed, so ants and other bugs walk inside the hotel first floor where

spacious and comfortable and thoughtfully laid out the small gym is surrounded by windows and the pool is lovely alex at the front desk was awesome

beautiful gardens, very nice pool and lounge chairs

great rooms. lovely garden and pool area. staff very helpful and efficient.

loved the pool

access to the pool was right out our bedroom door

everything was great hoped that we could use the pool a little bit longer like at 11pm

comfortable bed, great location, great bar and friendly staff.

the bar and restaurant kept me out of the pool, but it looked great and the kids loved it

the pool and surroundings were lovely

breakfast each morning was fantastic

breakfast was very good, tasty and healthy

great breakfast and attention to our needs and requests

it has a beautiful courtyard with a pool, perfect for relaxing after walking around town

good breakfast, too

fantastic room and very nice pool

breakfast was amazing - beautiful interiors and very helpful staff and the owner was very

breakfast is delicious and healthy, and service was impeccable

beautiful decor & stunning pool

the pool is amazing

pool is useless and the girl on the counter is a bit money oriented.

no seats by the pool, and it’s sort of more of a large tub

nice pool, great breakfast place attached

no good and silent place to relax area around pool rather noisy

a feel of being 5 stars ranging from the attentive staff, beautiful shared areas with a pool and gym facilities and spa

staff was very pleasant and accommodating to my bad spanish, the pool was very nice

the spa has a way to go, but will be a nice addition

the staff was couterous and the spa was divine.

attentive staff. nothing was ever a problem. valet parking high quality breakfast

in the shower, very good coffee available in the room every morning, very good location, free parking, perfect stable wi-fi speed, just an overall amazing hotel

we had a rent-a-car and the parking garage was a big bonus

though very kind, was not at the level of a 5 stars hotel, with the exception of the doormen/parking valet

free parking and the security were also excellent

breakfast was also great on the terrace at the pool, with a wide selection of delicious options

big and clean room, beautiful garden, nice pool, fantastic staff

the location is great, rooms are very comfortable, restaurant and bar are convenient

about this stay was extraordinary, the greeting, the staff,the room, the pool, the luxury, the food drink and location

the refreshing pool was a welcome retreat after a day of exploring, and the easy parking made coming and going a

we actually stayed here to have a couple days at the pool with bar service and this holtel does not provide this

pleasant staff at the front desk and at the bar on the rooftop

great breakfast and a good little gym

the rooftop pool and bar is great in good weather

valeting parking the professional and friendly and helpful stuff ud83dudc4f the rooftop pool and bar the perfect breakfast (not the cheapest but the best

loved the pool

breakfast is excellent - variety is their signature dish

the breakfast was delicious -- fresh fruit every day and a wonderful hot breakfast option

good location, nice pool, decent breakfast, and all at a reasonable rate.

breakfast was good and the ladies very helpful trying to problem solve for a special diet (wheat

pool area was exceptional. staff were lovely and attentive. breakfast was lovely

d hot) day i could ve used that swimming pool also, no breakfast buffet

the rooftop pool and the restaurant was really really good

what really stole my heart were those magical moments in the hammock on the rooftop and by the pool, watching the most breathtaking sunsets

the walkway to the pool was wooden slats which weren't fixed down properly

parking very practical as you can access the room directly with the elevator from the parking

beautiful hotel with friendly staff and perfect location and free parking

there is free parking underground with elevator to higher floors

great breakfast selection fantastic location to downtown - around 15-20mins walk excellent parking underground great gym facility and rooftop pool/

beds are so comfortable, and parking is available

breakfast is decent.

free parking in the middle of the city

valet parking onsite

parking

the garage contains a lot of parking lots to place your car

room size, bed, amenities, parking, location,

just a few minutes of paseo montejo (walking) enough space on the parking place enough space on the rooms even for (+)the location was quite close to city centre - the nearby area was quite - free parking available - there were 2 comfortable beds in the room, which was also quite spacious - the (+) there was more than enough parking for our rental (+) it has a decent parking lot and is close to the historic center (a 15 minutes walk) or like 5 minutes in car (+) parking lot (+)modern clean, tea kettle in room. well kept and good parking. (-) parking lote should has better access to hotel, we have to walk out through main (+)comfy, bed. can air... coffee in room with frig. plenty of free parking. (+)clean modern and comfortable. good parking lovely garden nice to have a tea kettle in the room. (+)very clean and affordable hotel, free parking

room service was terrible

restaurant and room service could be improved, most of the food we tried to order was not available and the food

large rooms, comfortable hotel. very good value for money. kids loved the pool.

gym facilities were horrible, outdated, not at all as shown in pictures and the room was super

there is no small fridge in the room, in case you have kids and need to pack stuff

breakfast was excellent and delicious each day. staff are friendly and extremely helpful.

breakfast was not very tasty. it can be better

wonderful breakfast very friendly staff

location, breakfast, cleanliness

our suite had an oversized balcony overlooking the pool

pool area was beautiful, very peaceful, piped music was relaxing and also barely perceptible so not

the continental breakfast was delicious

we'd been travelling a week when we arrived and had a whole bag of laundry and this was taken care of for a reasonable price ($270 mxn for up to 3kg and $90 mxn for

the rooms are arrayed around a gorgeous, large pool, and the public spaces are simple and stunning at the same time

location, parking, friendlyness of staff

valet parking was great

amazing breakfast! convenient parking.

easy access to wal-mart good parking restaurant great service with taxi easy and great prices

available on each floor better instructions when parking to get to reception and check in

stay here every year it is very well priced, close to the square, free parking and the staff are awesome

big car parking right by the hotel

friendly staff, basic and clean hotel on a nice location. private and guarded parking spots.

another big plus for us was the big parking lot from the hotel

. adam) position parking bathroom

the pool was small and wasn't nice

the swimming pool and chairs were not very clean.

pool was a bit cloudy and there could have been more drinking water available

good location. decent size room. swimming pool area and parking nearby at another hotel

the location was perfect, beds and rooms are on point, a small nice pool, honestly all good!

very nice room for the price and location a plus with parking next door , breakfast delicious

location is really good so as the parking facilites

good hotel for the price we paid. location was excellent, with free parking and internet.

parking limited

though it's subject to

very comfortable, cosy and quiet room, swimming pool, very good breakfast, close from ado station

nice air conditioner room with privacy and amazing staff with a nice view and pool.

wifi did not work in the room. they don't have laundry but there are options in the area.

room was next to the laundry which is works all night

pool,rooms like on pictures,big rooms,friendly staff

husband and i are major fitness junkies and the gym was a major let down there was not enough attachments for the cables and the treadmill would

great location. awesome pool.

the pool... we need little shadow pleeease specially with merida weather

the pool hours could be longer

the pool and gym where very nice and equipped with towels

we had an early flight so we missed breakfast

the breakfast was not as expected

roof top pool area had bar and drink facilities, but no staff

the gym has no weight machine (only cardio machines)

there was a bar at the roof top swimming pool but there wasn't actually none if you would like smth to order

it was probably the off season but the pool wasn t maintained

the cute little pool was nice

breakfast was good

staff, breakfast, location, facilities

pool needed more maintenance, a little small

swimming pool is excellent

the staff are very friendly and gave me an excellent king room in front of the swimming pool area, which is a quite area

were doing renovations so did not have any sun umbrella,s by pool i was in the shade most of the time

clean, big rooms. nice clean pool, restaurant facilities and english speaking / polite staff.

bed very comfortable pillows excellent.the pool is so nice and sheltered.

location, safe parking, clean rooms, quiet, comfy bed, hot shower at night lasted entire time i was in it

om service, laundry, parking) + english speaking + good breakfast selection

comfortable rooms - and free parking near by

it is so close to the city centre and it has free parking which was great.

no parking within premises, although a short block away

the hôtel is big and we enjoyed the little pool as well

it has an authentic mexican vibe. all is very clean, pool is nice and fresh

very cool swimming pool in the middle of the city center:) king size double bed :)

the pool wasn’t great, but kids loved it.

great location, nice rooms, nice small pool.

hotel is easily accessible, it has good protected parking

parking lot very small and on a rush to get a spot.

its around 30 min by walk to the city centre, bud is really nice walk =)) they have private parking place

excellent location. breakfast was very good. staff excellent. free parking.

secure parking onsite

breakfast is modest - there are a few options to improve it but with extra cost

the included breakfast was great: coffee, juice and a plate of fruits with yogurt and granola

pool, breakfast, safe parking, very clean.

great pleace. you can walk to the donwtown. the breakfast is good. bed and shower are also good.

the pool is nice, but rigth next to the breakfast area

location close to the center free parking available closeby

the parking for the hotel is 75m away on the same street

also free parking right next to the hotel

secure parking nearby

also i liked we have parking for the car we rent

in reception they speak english perfect. and parking place is very safe.

location, very comfortable room, extremely clean bathroom, very nice breakfast, closed and secure parking

very friendly, helpful and english speaking staff, centrally located and free car parking

the staff is friendly, and there is parking available for guests

nice with free parking at the hotel