thing we would have enjoyed more would be that the music from the speakers at the restaurant and pool could have been a little quieter

the whole hacienda is beautiful. the pool very relaxing and nice.

lovely pool surrounded by palms and nature

there is a wonderful pool behind the restaurant, outside tables and deckchairs

the pool, the beach and all the different trees

willing team of staff. swimming pool well maintained and clean. food good

beautiful place to relax and the swimming area was wonderful we had our drinks by the pool

the bar and restaurant kept me out of the pool, but it looked great and the kids loved it

comfortable bed, great location, great bar and friendly staff.

it is a very clean, comfortable hotel with a lovely pool and nice rooms

good bar restaurant clean room comfy beds great bathroom.

the pool was nice .it had a shallow end so kids could use it.

pool area

guest are allowed to smoke by the pool unfortunately all the odor of the cigarette accumulated in the hallway that u have to transit

old facilities, pool was too cold

the swimming pool is great, because the temperature gets quite hot and humid in merida and the water on the pool

the pool, prefer outdoor pool

restaurant on site with room service available

the big disappointment was the swimming pool

clean water at the swimming pool and embellish its surroundings.

the pool area is nothing like the photo, needs a clean and the water is ice cold

pool was cold (not heated) only three seats at pool no minibar or fridge or coffee machine in

pool looked lovely although we didn't use it

pool

restaurant on site - sink clogs - no closet, but 3 hangars there are gaps around the doors to the pool which are not fully sealed, so ants and other bugs walk inside the hotel first floor where

there was a basic outdoor pool that looked clean

wish i would have known the pool would be closed my entire stay :( i would have stayed

service is limited to breakfast only

nice big rooftop pool

the staff was super nice, the room was incredible, the pool was even bigger than i thought

pool, gym, shops nearby

spacious and comfortable and thoughtfully laid out the small gym is surrounded by windows and the pool is lovely alex at the front desk was awesome

beautiful gardens, very nice pool and lounge chairs

great rooms. lovely garden and pool area. staff very helpful and efficient.

loved the pool

nice sitting areas near pool

i didn’t take it, because nobody tell me, about the breakfast or coffee

the breakfast could improve but it’s filling and ready to start the day

location breakfast delicious ud83dude0b comfortable rooms very good front desk guest service

was a long-term stay for me, but included breakfast was a little different every day

super easy stay and fun for kids too

great location, very good breakfast, clean rooms.

nice staff i usually arrive after midnight and have a very good reception. good breakfast.

was clean and bed bed good what’s not helping is due to covid bar only open short space of time a very limited choice of

nice room big shower comfortable bed lots of space 24hr gym

the staff were accommodating, the breakfast had great variety, the beds were comfortable, the location was quiet, we had a little

beautiful facilities, very nice staff, excellent breakfast.

very big comfortable beds, great large shower and bathroom, the hotel has a lovely relaxing pool in a central courtyard, the breakfast was very nice, selection of fruits, breads, option of

but, again, the breakfast was excellent

it has a beautiful courtyard with a pool, perfect for relaxing after walking around town

was really helpful as we had a very early start the next morning and they were kind to arrange a breakfast box for us to take

great large shower and bathroom, the hotel has a lovely relaxing pool in a central courtyard, the breakfast was very nice, selection of fruits, breads, option of eggs and fresh juices

manager raised the price of laundry tokens from 50 pesos to 60 pesos during my stay which was a bit of a surprise

i made use of the laundry while i was there which was great since that allowed me to pack light

the laundry facilities are great for a long stay

no kitchen articles like other facilities i know.

the bed was good and the room was spacious, and the kitchen was sufficient

beautiful decor & stunning pool

the pool was cool during our stay, however was appreciated after walking the city in 90 degree weather

) rooms, a courtyard with a lot of green and a pool

there were brilliant personal touches, such as the arrival drinks, the tequila/mezcal bar and homemade food, and neil and sara made every effort to give us great local tips

and yes: the complimentary tequila/mescal bar is a real thing

gym was being reconstructed, pool was dirty

very dirty pool and there was never water in the fitness center.

the pool is not heated, the water is quite cold.

gym was being reconstructed, pool was dirty

has a pool and gym

you can have your meals overlooking the pool

the hotel also offers a restaurant and bar and my wife and i enjoyed a wonderful dinner and drinks while sitting in the beautiful patio

about this stay was extraordinary, the greeting, the staff,the room, the pool, the luxury, the food drink and location

breakfast was also great on the terrace at the pool, with a wide selection of delicious options

the location is great, rooms are very comfortable, restaurant and bar are convenient

spacious, good ac, parking, the staff is friendly and helpful

the room, swimming pool and breakfast area were clean. the staff was courteous.

they offer free breakfast, which is just the basics, but there is also a wonderful restaurant where you can buy

but they make up for that with a very inviting breakfast and very nice lunch

very pleasant, and the room was ok with the promised fridge, a seating area outside and a big pool

about 20 rooms, intimate, walk out to pool patio from slider in room

staff, comfortable & clean, great swimming pool (but blazing hot tiles, would recommend wearing beach slippers), willy's foodmart

great location. 5 mins walk to shopping center. clean pool.

pool was yucky

location away from the city centre, and many cheap restaurants around, nice pool, very clean

the location, room, breakfast and staff were great.

and varied breakfast to the extremely friendly and helpful staff (all of them) to the tiered pool - our entire family had an excellent time

from the beautiful pool, to the delicious breakfast, to the hospitality, to the cleanliness and the quietness

good location, nice pool, decent breakfast, and all at a reasonable rate.

good location, nice pool, decent breakfast, and all at a reasonable rate.

too much mosqitos around the pool

very comfortable, cosy and quiet room, swimming pool, very good breakfast, close from ado station

i paid extra for breakfast but in the morning when i went to have my breakfast they said the kitchen is closed and they don't serve any breakfast (cause of the covid)

nice pool, nice room

beautiful swimming pool and comfortable lounger

it has a feel of being 5 stars ranging from the attentive staff, beautiful shared areas with a pool and gym facilities and spa

nice old colonial villa, good service and good open bar with beer snacks and cocktails

no good and silent place to relax area around pool rather noisy

the spa has a way to go, but will be a nice addition

the staff was couterous and the spa was divine.

big car parking right by the hotel

stay here every year it is very well priced, close to the square, free parking and the staff are awesome

great location, free parking and friendly staff!! i would recommend this hotel.

. adam) position parking bathroom

friendly staff, basic and clean hotel on a nice location. private and guarded parking spots.

though very kind, was not at the level of a 5 stars hotel, with the exception of the doormen/parking valet

we had a rent-a-car and the parking garage was a big bonus

attentive staff. nothing was ever a problem. valet parking high quality breakfast

in the shower, very good coffee available in the room every morning, very good location, free parking, perfect stable wi-fi speed, just an overall amazing hotel

expensive pet charge, parking is minimal and a very small underground spot not easy to get into.

parking wasn t very accesible

parking one after another- need to move other cars in order to leave slow wifi location outside the

though it's subject to

very nice room for the price and location a plus with parking next door , breakfast delicious

very friendly staff, good location, parking option.

pool is useless and the girl on the counter is a bit money oriented.

no seats by the pool, and it’s sort of more of a large tub

nice pool, great breakfast place attached

breakfast is decent.

parking, close to the centre and modern facilities

free parking in a closed garage with roof to protect the car

om service, laundry, parking) + english speaking + good breakfast selection

in corner rooms was patchy parking on nearby streets not always possible

no parking within premises, although a short block away

the pool was nice

i was a tiny bud disappointed the pool was not usable

pool was a bit cloudy and there could have been more drinking water available

the pool was small, but it was nice for the children to be able to have a swim

affordable and the size and amenities reflect that, but the hotel was kept extremely clean, the pool was refreshing, and a 3 to 5 block walk in either direction led to parks, shops, and

we had free use of the kitchen when needed and also the washing machine

a good breakfast is served by a very friendly hostess

still around merida, great spacious and modern room, quiet for the best night sleep, home made breakfast, parking available, friendly staff, check in was smooth and

excellent breakfast, everything was perfect, totally recommended

the courtyard with pool and a greenery is just made for relaxing and enjoying outdoors

quick walk to the center, really easy to reach and the private parking was a bonus

there were parking spots inside the hotel

we had a free parking and the room was clean.

our room was facing the courtyard, that is a car parking

attractive hotel with decent parking and is located only about 5 blocks from the main square and not difficult to locate or to

love the swimming pool, the service from the front desk was wonderful, we are going to comeback for

big room and pool access until 9 pm which was great as it was super hot

we were above the pool at the back

we loved the pool too

great interior in the rooms, very stylish + comfy beds + nice pool area + perfect location to explore the city + very

the swimming pool is small. no coffee on site.

very cool swimming pool in the middle of the city center:) king size double bed :)

the hôtel is big and we enjoyed the little pool as well

have a rather small swimming pool but as we went there during low season (mid september) it was not crowded

the pool wasn’t great, but kids loved it.

we arrived very early in the morning from a long bus ride and could rest at the pool

rooms, great bed and pillows, very friendly staff, very clean, nice interior, great pool, calm

interior and calm hotel with 7-8 rooms, you have the pool for yourself during the day, nice light breakfast with fruits and daily different fresh juice

good breakfast

the bed and breakfast was one of the most comfortable places we have ever stayed (and we travel a lot)

free parking was a great feature

also i liked we have parking for the car we rent

very central to the city centre. free parking spot just 1 block away.

free parking good location clean

the parking for the hotel is 75m away on the same street

good parking available

they have free parking next to the hotel which is very convenient as many people rent a car when in merida

free parking right outside the door was a big bonus for us

remodeled building, walking distance to downtown merida, great food at the restaurant, free parking

amazing design of the room but also all the space around is unique spacious parking lot welcome drink :)

desk and reception staff were very attentive and helpful, including taking our laundry to an express launderette nearby

hotel's bar offers excellent breakfast and margaritas

shame the bar isn't open all day so if you want something by the pool you need to go out of the hotel

did wish the bar had longer hours, as we would have stopped for a drink before heading out for supper

hotel so it feels private, but also it is big enough to have a pool, a restaurant with a great breakfast included, and the rooms are spacious

the food was excellent the pool was very relaxing and the spa was the best experience

excellent breakfast & meals

the restaurant has excellent prices for lunch/dinner

you could improve the pool service

breakfast was very good but we had wait quite long to receive it

comfortable. clean, friendly staff, pool

the location good , clean , breakfast very nice

pool was dirty.

breakfast

pool was in cleaning mood all day, with the water pump off

good location, private parking is handy, friendly staff. tasty breakfast. quick wifi.

nice with free parking at the hotel

free parking next to the hotel

the staff is friendly, and there is parking available for guests

very friendly, helpful and english speaking staff, centrally located and free car parking

a car you have to walk around 4 blocks to leave your car, that s fine , the issue is that the parking lot closes around 8pm m - sat (sunday is closed) so if you want to arrive later you will (-)parking on weekends (-)parking lot (-)breakfast not included even though it says it is no parking (+)very friendly and helpful staff, great dinner, parking available, great view of the front patio. (+)were fantastic - parking just a short walk away, reading previous comments thought it might be troublesome as we (-)don't include neither garantee the parking, and there's one public parking near the hotel but it is very expensive and the area (-)doesn't have parking, or any arrangement with a parking lot (+) also the hotel parking is one block down the road, not convenience at all (+) location is perfect and they offer free parking (but not so close of the

of wifi in the family room

there for one night, but it was an amazing location, staff was great, everything was clean, good wifi/ac i didn t get to use the pool, but divas there s a pool which is nice

wifi

the staff is very friendly, has a restaurant with very rich menu, we liked the pool

the room was clean, good shower, and the pool and gym are well

gym did not have air con, it was on the wall but not functioning

the gym overlooking the pool was well equipped

there's also a gym with some treadmills available, which we didn't use

people), you find better value anywhere around the hotel for breakfast, food in general and laundry

pool was gorgeous, our room was comfortable and clean, the restaurant has great food and the staff

pool area was exceptional. staff were lovely and attentive. breakfast was lovely

the rooftop pool and the restaurant was really really good

d hot) day i could ve used that swimming pool also, no breakfast buffet

breakfast was excellent and the facility is simple but charming. loved the rooftop pool

just a few minutes of paseo montejo (walking) enough space on the parking place enough space on the rooms even for (+)the location was quite close to city centre - the nearby area was quite - free parking available - there were 2 comfortable beds in the room, which was also quite spacious - the (+) there was more than enough parking for our rental (+) it has a decent parking lot and is close to the historic center (a 15 minutes walk) or like 5 minutes in car (+) parking lot (+)modern clean, tea kettle in room. well kept and good parking. (-) parking lote should has better access to hotel, we have to walk out through main (+)comfy, bed. can air... coffee in room with frig. plenty of free parking. (+)clean modern and comfortable. good parking lovely garden nice to have a tea kettle in the room. (+)very clean and affordable hotel, free parking

nice rooms and beds and a little gym i used - quite old and simple but still good to have

of paseo montejo (walking) enough space on the parking place enough space on the rooms even for kids

really didn t enjoy the gym as it was dark and smelly

gym is very very small, the stationary bike s seat is frozen in an extremely low position so

location / breakfast / parking

we were assigned a low-floor room with a parking lot view, which was disappointing given the rate paid during the new year period

free breakfast, free parking

beds are so comfortable, and parking is available

there is free parking underground with elevator to higher floors

fyi: this property does have parking available

the parking is not at the hotel, but it's very close

good parking for a car , near the hotel 3-4 min

parking is a block away, not right at the hotel

parking is available around the corner, no problem at all

auto parking is free in a secured parking lot nearby

the parking was free and secure

dedicated parking 50m

the parking situation wasn't onsite.

the parking was down the street and around the corner so not very convenient with luggage but it was

at times with tour parties, which guests had to fight with to get to the free coffee and the breakfast room

location, location, location! the staff was very attentive and helpful. lovely pool and terrace.

the hotel has a small pool more for refreshment than actual swimming

the breakfast buffet was reasonably priced and the food was

the hotel has a small pool on the ground floor and a terrace with nice city views on the top floor