spacious, good ac, parking, the staff is friendly and helpful

the pool is a perfect place for everybody to meet

but they make up for that with a very inviting breakfast and very nice lunch

they offer free breakfast, which is just the basics, but there is also a wonderful restaurant where you can buy

free breakfast was standard continental

e minibar is limited) to your suite as well, which we did

the spa is small and don t have enough staff to have availability for services

breakfast was very good but we had wait quite long to receive it

gourmet breakfast

excellent breakfast & meals

the courtyard with pool and a greenery is just made for relaxing and enjoying outdoors

we had free use of the kitchen when needed and also the washing machine

needs some maintenance in the pool(cleaning)

the service in general the room the welcoming the breakfast

a good breakfast is served by a very friendly hostess

breakfast could be a little better.

breakfast is very basic but coffee is all i need at that time

the breakfast could improve but it’s filling and ready to start the day

was a long-term stay for me, but included breakfast was a little different every day

i would of liked fruit in the buffet for breakfast

breakfast sweet bread could be way better.

the breakfast buffet offers a variety of sweet and savory options, balanced to suit all tastes

pool was closed

good hotel, the only down side is the bar by the pool is not open

pool, gym, shops nearby

pool was yucky

maybe only depth of pool. for my youngest.

pool looked nice

wifi was good, clean pool, staff was good, the only thing that i didn't like was the noisy ac and the old bathroom

location away from the city centre, and many cheap restaurants around, nice pool, very clean

hall, the best beds and pillows, the breakfast is tasty, definitely a great option to stay in mérida

- somewhat boring breakfast, but for 2-3 days ok

the buffet style breakfast was delicious. extremely clean rooms. minutes away from airport

was clean and bed bed good what’s not helping is due to covid bar only open short space of time a very limited choice of

the free coffee during breakfast window is quite bad (extremely watery)

nice sitting areas near pool

i didn’t take it, because nobody tell me, about the breakfast or coffee

the laundry facilities are great for a long stay

the staff. the amenities - gym, pool, wifi.

have a nice looking swimming pool but this is currently closed “for covid”

the bed was good and the room was spacious, and the kitchen was sufficient

you also have to request all of the items to stock the kitchen and that is a bit of a nuisance

gym was being reconstructed, pool was dirty

has a pool and gym

the pool is not heated, the water is quite cold.

has a pool and gym

gym was being reconstructed, pool was dirty

valeting parking the professional and friendly and helpful stuff ud83dudc4f the rooftop pool and bar the perfect breakfast (not the cheapest but the best

pleasant staff at the front desk and at the bar on the rooftop

we actually stayed here to have a couple days at the pool with bar service and this holtel does not provide this

the rooftop pool and bar is great in good weather

great breakfast and a good little gym

thing we would have enjoyed more would be that the music from the speakers at the restaurant and pool could have been a little quieter

the whole hacienda is beautiful. the pool very relaxing and nice.

lovely pool surrounded by palms and nature

there is a wonderful pool behind the restaurant, outside tables and deckchairs

pool was always full of tree leaves

pool was in cleaning mood all day, with the water pump off

breakfast

from staff on situation where customer ask for attention, staff should be more customer oriented breakfast was ok for the price but very

pool was dirty.

place to stay, breakfast was good, friendly service, good parking, nice bed and extra good pillows, comfortable room

the parking area is fair sized and easy to access

plenty of parking

location, easy check in process and parking free

room was clean and beds very comfortable and good breakfast, nice touch coffee, and cookies at the lobby

the elevators work well, and the roof garden bar and restaurant are lovely

the weather was cloudy and a little cold so i didn't get to use the pool, and the health spa was closed due to the pandemic

nothing really,unfortunate that restrictions for health reasons so pool not open .

lots of options for breakfast buffet, pool and grounds looked nice

the guys in the restaurant and bar were great and did their utmost to accommodate our requests

tasty breakfast, kind staff, clean room

decent breakfast nice staff

the breakfast was well suitable and the location was very much ideal for my purpose.

price, nice staff, breakfast included, pool

the warm and friendly staff and the breakfast was great as well!

fitness super

pool is useless and the girl on the counter is a bit money oriented.

no seats by the pool, and it’s sort of more of a large tub

nice pool, great breakfast place attached

the room is ok but they don’t provide hand towels, other than that our stay was great, the breakfast is really good

location, breakfast, cleanliness

information, my reservation was whit breakfast included, and the front desk staff told me no

there is no small fridge in the room, in case you have kids and need to pack stuff

location, breakfast, service, staff

great location. wonderful staff. good breakfast. lots of parking. all at a reasonable price.

hotel is easily accessible, it has good protected parking

excellent location. breakfast was very good. staff excellent. free parking.

bigger parking lot

parking lot very small and on a rush to get a spot.

nice old colonial villa, good service and good open bar with beer snacks and cocktails

the staff was amazing, the pool was cozy and great location.

a feel of being 5 stars ranging from the attentive staff, beautiful shared areas with a pool and gym facilities and spa

the pool is a little small.

spa is amaizing. location is perfect. bed are super comfortable.

attentive staff. nothing was ever a problem. valet parking high quality breakfast

expensive pet charge, parking is minimal and a very small underground spot not easy to get into.

in the shower, very good coffee available in the room every morning, very good location, free parking, perfect stable wi-fi speed, just an overall amazing hotel

we had a rent-a-car and the parking garage was a big bonus

free parking and the security were also excellent

the pool area is nothing like the photo, needs a clean and the water is ice cold

clean water at the swimming pool and embellish its surroundings.

restaurant on site with room service available

the pool, prefer outdoor pool

8 year old wanted to swim in the pool but it didn t look like it was being cleaned properly

parking

room size, bed, amenities, parking, location,

the garage contains a lot of parking lots to place your car

free parking in the middle of the city

valet parking onsite

we were assigned a low-floor room with a parking lot view, which was disappointing given the rate paid during the new year period

beds are so comfortable, and parking is available

parking very practical as you can access the room directly with the elevator from the parking

there is free parking underground with elevator to higher floors

free breakfast, free parking

the staff are very friendly and gave me an excellent king room in front of the swimming pool area, which is a quite area

swimming pool is excellent

we travelled with 2 little ones and they had a blast at the swimming pool

the water of the pool too cold.

clean, big rooms. nice clean pool, restaurant facilities and english speaking / polite staff.

pool area was exceptional. staff were lovely and attentive. breakfast was lovely

the rooftop pool and the restaurant was really really good

the walkway to the pool was wooden slats which weren't fixed down properly

d hot) day i could ve used that swimming pool also, no breakfast buffet

breakfast was excellent and the facility is simple but charming. loved the rooftop pool

valet parking was great

free parking

very clean, very friendly staff and helpful, very easy parking, nice meals in the reastaurnt, had a lovely stay

available on each floor better instructions when parking to get to reception and check in

the valet parking service is free and the staff parks your own car

pool was small but refreshing

there pool had too much chlorine.

the pool is nice and the showers have strong water pressure and hot water

pool area is always in the shade, not so good for

pool area

everybody else already comment, the breakfast is very simple, which is a pity

it would have been nice to have music at the pool to create an atmosphere.

the breakfast was good, staff was courteous and the place was comfy( pool view the best)

the windows at the pool need a clean

could be a little more lively on an evening also the pool bar closed from 8pm

com)… super small gym

is extremely stylish, beautifully furnished, spacious rooms, lovely roof terrace with pool and gym

the pool and gym where very nice and equipped with towels

the pool is quite small and the gym is very basic

husband and i are major fitness junkies and the gym was a major let down there was not enough attachments for the cables and the treadmill would

good strong wifi and onsite parking. breakfast was good also.

free parking

no security that check up the parking lot and there weren't enough illumination so it made me doubt about my

pleasant and convenient, plus offered parking.

good value for money with free parking and nice comfortable room.

staff, breakfast, location, facilities

the staff were excellent especially raul who served our breakfast

breakfast was good

property, beautiful rooms, very good location, super friendly staff, awesome breakfast

breakfast was wonderful--raoul, our waiter, was exceptional

good location, near paseo montejo ample parking lot friendly staff

very polite staff, parking area seemed secure.

it was ok for a 2 day stay. parking spot

rooms are large and pleasant with a fridge, decent wifi, good showers with ample hot water

just a few minutes of paseo montejo (walking) enough space on the parking place enough space on the rooms even for (+)the location was quite close to city centre - the nearby area was quite - free parking available - there were 2 comfortable beds in the room, which was also quite spacious - the (+) there was more than enough parking for our rental (+) it has a decent parking lot and is close to the historic center (a 15 minutes walk) or like 5 minutes in car (+) parking lot (+)modern clean, tea kettle in room. well kept and good parking. (-) parking lote should has better access to hotel, we have to walk out through main (+)comfy, bed. can air... coffee in room with frig. plenty of free parking. (+)clean modern and comfortable. good parking lovely garden nice to have a tea kettle in the room. (+)very clean and affordable hotel, free parking

we specifically booked this hotel as per having parking+gym but we discovered after check-in that gym was under manintenance

the bar was poorly managed and not well stocked.

good food, great pool and bar nearby

the outside garden is huge and the swimming pool is very good

breakfast is modest - there are a few options to improve it but with extra cost

so i enjoyed my little space right by the pool

pool was lovely after my flight

no tea at breakfast was a problem

would have loved more variety at the breakfast

conditioner was noisy, pool seemed not too clean 1,000

pool area was wonderful and our room was spacious

mat on the outside of the balcony so you could dry your feet after swimming in the pool is missing

in the superior double rooms overlooking the pool- hot shower with great water pressure, good wifi, king bed was firm but fine,

rooms was perfect, breakfast. pool

were located right next to the pool

the pool is small, i didn't try to attempt to use it.

pool was smaller than expected

the swimming pool is very small

i encountered were friendly and helpful - easy and quick check-in and check-out - there is a pool located on the second level (i didn't use it) and some additional lounge chairs on the top

i had a suite overlooking the pool, except maybe that was 20 years ago

i had suite 106 which is the closest room to the upstairs bar so it was definitely lively and louder than other rooms

pool was cold - so we didnt use it. no windows in the actual room.

pool needed cleaning

breakfast: food is amazing

they even do a laundry service with 24 hour turn around for a very reasonable price

i had some dirty laundry with me and i asked if there are options available to wash it

the laundry and tour services are amazing

the owner and staff are wonderful and they even did our laundry for a very good price

especially warming staff, nice design and beautiful breakfast, among other things there were very delicious homemade bread and jam

we thought expensive especially as breakfast not

could have better gluten free breakfast options- otherwise the breakfast was very good!

wonderful. great fun for the kids. lovely place. very comfortable suites.

wonderful. great fun for the kids. lovely place. very comfortable suites.

there was a basic outdoor pool that looked clean

pool

plenty of sunlight and overlooks trees, not just buildings no pests inside room 404 modern, clean pool friendly front desk

policy of having to leave my id at the reception for everything (pool towel, hair dryer

pool was cold (not heated) only three seats at pool no minibar or fridge or coffee machine in

parking space at the corner

location, parking in garage

there was private parking very nearby, the included breakfast was good as well and the staff were very helpful and

the parking was around the corner, and while not large, i could always park my rental car there for the

the hotel has private parking which was very helpful

the staff were very friendly and helpful and we loved swimming in the pool and the garden was a nice addition to the hotel

great laundry over the road and located near amazing food options, great location

good collaboration with the laundry service in front of the hotel

spotless, comfy, great air con and pool

loved the pool area

pool is great there were a few things in room that needed attention but the hotel is good value for

room was comfortable, wifi service was good, enjoyed the little rooftop pool

poor pool area including unfinished stairway and shaby surrounding area

also the pool is a cool feature but not very usable

the pool it’s really small

big room, clean, good location, enjoyed the pool. good air con

new hotel, with very spacious rooms, with swimming pool on roof.

the pool required cleaning, and the rooms were somewhat austere. a few more amenities would help

the pool it’s vey small.

the pool and pool area was nice

has plenty of space in the parking area

staff was very helpful, they opened the restaurant 10 early so we could have breakfast before our flight, and fixed the tv

limited breakfast options if this is included in your price, unless you want to pay more

they made us a fruit breakfast to take out at 5

breakfast could have been better. too cold in communal areas - air con way too strong.

breakfast is decent.

the location was nice, the internet was fast, and the parking was nice.

parking lot is too small, not enough for all guests or rooms

not much i liked about the property. parking was convenient.

on site attended parking lot

th shifts), room had mold, no hot water for sink, had

there was also welcome drinks, and you get 2 free cokes and a kit-kat bar for free

was perfect from the room, to the large balcony, great pool and gardens, and amazing breakfast and lunch

full breakfast would have been better than just fruits

good breakfast

nicely designed and very spaceous rooms, awesome shower, amazing pool, friendly and helpful staff who take their time to have a conversation with you, amazing food

had the best sleep in all my stay, and that's quite important wifi worked fine there is a nearby parking (included) to leave the

actually had the best sleep in all my stay, and that's quite important wifi worked fine there is a nearby parking (included) to leave the

not much really, they even have parking included one block down the road.

parking was more convenient but staff willing to step up to help

big room, very clean, friendly staff, enclosed parking half a block away

free parking locating in a guarded and closed garage that has space for maybe 8 vehicles

there's secure free parking too

great breakfast

loved the pool

breakfast was awesome, definetly recommend at least 2 nights there to enjoy visiting merida and

good location, nice pool, decent breakfast, and all at a reasonable rate.

the breakfast was delicious -- fresh fruit every day and a wonderful hot breakfast option

fyi: this property does have parking available

parking is a block away, not right at the hotel

good parking for a car , near the hotel 3-4 min

parking was a little complicated but staff was very accommodating!

at the hotel and finding parking can be a little stressful, but the welcome is very

the parking was free and secure

the parking was down the street and around the corner so not very convenient with luggage but it was

2 minutes walking)

non-street, secure parking in such a central location was a big plus

the location was also perfect: like 5 minutes from the city center with free parking

very friendly, helpful and english speaking staff, centrally located and free car parking

free parking next to the hotel

location, very comfortable room, extremely clean bathroom, very nice breakfast, closed and secure parking

they have 2 parkings, one in front and one beside the hotel for free

the staff is friendly, and there is parking available for guests