hot tub and pool was

staff and the breakfast

location and the breakfast was beautiful.

breakfast was perfect!

was an excellent choice of food for breakfast, check in was efficient, and the accommodation was just what we wanted for our overnight

pool, hot tub, and breakfast buffet

breakfast, cleanliness, the pool

super clean and comfortable room, great swimming pool and breakfast. friendly staff.

no more hot breakfast... but certain that is no fault of theirs... most likely covid.

the pool is nice (even though we didn't use it because we were already in town for a swim meet)

no breakfast

breakfast was good as we are light breakfast eaters, bed was comfortable.

my cats were allowed- for a small pet fee

breakfast items stocked early with good quality coffee

staff is very friendly and the hotel is quiet. their breakfast does need an upgrade though

guy working on his motorcycle in the parking lot reving his engine for hours

the room was spacious and gave you a private parking space for the location of the room..

the parking lot is small but good spaces to park

there were a few adults under the influence that were hanging in the parking lot and were verbal not swearing, but made me uncomfortable and the room by us was loud

it snow a lot, and they kept the parking lot clear.

location, clean room, comfortable beds, very nice breakfast

we did not use the gym facilities, but they looked nice

i would have liked to try the gym

i didn't know a continental breakfast was included when i booked my room so this was an unexpected bonus for me

wish i had time to see more of the facilities, like the gym, but overall it was great

pool and hot tub

also it was nice to be able to use pool, hot tub, and gym

the breakfast was fantastic and staff and location was great

we used the pool and spa it was neat and clean

breakfast was nice and the atmosphere was cheerful

had kids knocking on my door first 2 hours

pool more than compensated for this missing piece of exercise equipment

the room and the pool

clean, pool, outdoor seating area! mini bar at front desk

pool was great for the kids and the fire pit

a pool

the advertisement for the hotel marked that it has a pool, when it did not. it has a jacuzzi.

had a room next to ice machine, laundry and elevator …

have 5 kids and they have a policy that does not charge you for extra people if they share an existing bed

pool was great

easy parking outside your door

parking right outside of the room was so

parking right outside your door,clean, quiet, nice area to find supper you could

front counter help was fast and courteous. nice location, easy parking.

first floor. easy walk in from parking spot.

variety of breakfast items, fitness center, location

fitness center closed for now

friendly, quiet, great value, pet-friendly, convenient to shopping and dining, plentiful free breakfast

pool and fitness center were

pool and fitness center were not open but still paid the same price for the room as if all the amenities

the pool was okay i just prefer being outdoors.

breakfast was great, they have a waffle maker which is amazing

loved the gym and pool

pool was great diversion for the kids, breakfast was hot and fresh

limited breakfast and pool close, do to covid totally fine

lovely bar area.

location, free parking, bar and restaurant were great

location is tops. bed is comfortable. room sizes good. room coffee v good. gym is v good.

i did not use the spa, but have heard from locals the spa staff is unfriendly and the services are overpriced

spa is the best in the area

private off-street parking and security measures are exceptional

on-site parking was full when we returned from dinner so we had to park across the street at the museum

only thing i could say that i didn t like was not knowing how to navigate parking when i first got there but i called and the person who answered was so helpful and patient

rking is in the back)

was a little bit hard to find the parking lot and main entrance

the pool and hot tub are wonderful and they have guests reserve times so it feels very safe (kinda wish

fitness center and pool were top quality

i hear the pool and hot tub were excellent and breakfast was available in the am

the pool!! i bought my grandkids, we had a blast....

also appreciated the complementary bottled water and chocolates for guests

breakfast could have been better and also the gym

breakfast was very good, typical assortment but staff was very friendly and helpful

nothing for kids to do on property, no games room

the gym.

late check out was a bonus

comfortable rooms, a wonderful, friendly staff and a fantastic restaurant, char, with a cool bar and comfy booths

lovely rooms and outdoor bar area

room was very clean and good size, bar and restaurant were quite good, and the location was perfect for walking to museums and

great gym with well maintained equipment and rowing machine.

beautiful bar on the roof and great restaurant in the lobby

plenty of parking

in the parking lot

parking was easy

more staff working the car parking

turn into parking area mind of hard to find. handicapped parking far away from hotel entrance.

has off street parking

parking, but we were able to get a spot

private parking behind residence

onsite parking is provided

clean and comfy room with no problem parking

fast easy early check in.

staff was great from check in to coffee/ bar

there is a bar downstairs

it would be nice if airport shuttle service available.

the front desk agent named desirae was very nice & personable, she offered a shuttle service for the event my boyfriend and i were going to

i also appreciated that parking was provided at no additional charge and the building was secure so i felt very safe as a

parking lot was in a weird spot and hard to figure out how to get into it when they have the valet

free parking

full time security for the parking lot, excellent interior, charming room that made my wife gasp

favorite location close to spot s cafe), room was big with

room, beds, pool, bathroom where great

loved the clean room and bathroom with clean towels, the polite and friendly staff, the pool and especially the included breakfast with buffet and made to order items made fresh

staff and helpful shuttle service to university of rochester athletic facilities - gym

pool was stocked with plenty of towels. gym actually had weights! front desk was super friendly

the hotel is very secured with a nice swimming pool and a gym

snacks in the lobby in the evening and full breakfast

they serve an actual hot breakfast; and every staff member genuinely enjoys their job and will trip over themselves to make

hotel had pool n gym

awesome pool and jacuzzi

the customer service is outstanding from the front desk to the lady in the breakfast area

there was a nice selection of breakfast food, although there was a full house

cleanliness, the lobby and free coffee, tea and breakfast

comfy beds and great location! friendly staff and great breakfast

cleanliness, space, pool, available gym equipment and work out tool and breakfast.

liked the room setup especially the kitchen size

staff was very friendly and helpful. room was clean, breakfast was good.

the staff was friendly, the room was comfortable and the kitchen had everything we needed.

really nice and cleaned and the breakfast was really good

we were told at 8:45 by kitchen staff that no more meat selections would be prepared or coming out of the kitchen

breakfast was quite good as there was a variety of options

so very nice to be able to sit on a couch to relax and the kitchen was excellent too

breakfast was perfect and i enjoyed it very much

the customer service was great. the room was very clean. the breakfast was good.

room was large and well stocked with kitchen supplies

actually didn’t eat the breakfast but we loved the location

kids liked the pool. pool towels are rather thin.

breakfast was adequate.

large variety of breakfast foods

laundry machines was only $1 to use, and they provided complimentary detergent

just with it being during covid pandemic couldn't use all the facilities gym pool etc.

the pool!

traveling with an college sports team and we had a lot of needs -- late check out, luggage storage, getting rooms together, lost card keys, team meals at odd hours,

breakfast was great, those were the fluffiest eggs

the breakfast place a little bit small...

breakfast was great compared to others. staff was amazing and friendly.

would be better if the kitchen could have chopsticks & right size covers for woks.

the breakfast was great each morning. they had free laundry service on site.

fridge , dinning area, big separate rooms for kids and parents

kids upstairs woke up around 6:30 and were stomping around and woke us up

able to have early check in

the gym was very sparse.

the kids loved swimming in the indoor heated pool

special pool hours for adults since the pool is open until midnight its hard to relax with 9 kids in the pool at

i had to say something bad the pool area was really hot like they had no ac on but my kids still enjoyed their self so it was okay with being a little hot in

they also do dvd rentals at the front desk for free which is cool, especially if you have kids

out couch in our suite was comfortable to sit on but could feel the bar when i slept so mattress could have been better

the pool and hot tub were well needed, the beds were great as was the staff

the sliding glass door did not lock & the security bar was not placed to keep the room secure prior to me entering

pool was clean, hot tub was very nice, pillows on the bed, awesome

loved the pool and whirlpool and room was very cozy and clean

the parking in the back is very convenient and the door is right near the elevators so you don't walk

not enough handicap parking

clean, modern, safe, plenty of parking even when busy

the stairway to the back parking lot was dirty and covered with cigarette butts

way to parking lot if handicap spaces are all full

a friday night the bar closed very early which is a main reason we stayed there, so we didnt have to leave

the bar staff. we ate there. didnt have good customer service experience

great location, nice atrium, pool, and fitness center.

convenient location . like the fact that it has a restaurant and bar on the property

the location was great. the bar was great. the accommodations were fantastic. had a great time.

it was a well equipped unit including a full kitchen.

i liked the pool,the gym,the room,location

clean room, clean lobby, gym equipment in excellent condition

they have thought of everything; it’s basically your own little apartment with substantial kitchen and lots of workspaces

breakfast is amazing, the staff was extremely polite and the amenities were impressive

the water dispenser in the gym was empty the entire time i was staying at the hotel despite reporting it was empty

has a pool and a gym

breakfast was just what we needed for the kids and adults in our group

very clean, room temperature perfect when entered room, delicious breakfast

so i couldn't fill it up to give the kids a bath

location!! great pool great breakfast! really great linens!!

hotel bar and restaurant. easy access to main hwy.

restaurant and bar open late

facility, nice pool, highest-end life fitness machines in the gym, and a breakfast that was swoon-worthy

that's outta there control because of covid an that's not having the bar & restaurant open but other than that,perfection

the breakfast was nice and expected. i like having several hot options.

clean.great breakfast options, except for only skim milk or 1%.next to bjs

loved the kitchenette - good size fridge/freezer

the lady filling breakfast was rude

were big beds were comfy the pool was just the right temperature and breakfast was

close to the airport and breakfast provided

t eat any of the breakfast because of my gluten allergy, and the bathroom was very

everything from check in to breakfast to check out.

breakfast had lots of choices

for her services i also want to thank the older gentleman who helped me in the morning with late check out

a whole family of five who appeared to be living there coming down the stairs with a huge this of laundry detergent

of jesus i cast you out amen” and a woman arguing on the phone in the hall while yelling at her kids to “get back in the room”

the room size the vending area the laundry area

not to mention that the people that were next door to me i think we're living there and they had kids and they were screaming hollering all night long never stay

this place made me and my husband take sheets and take them to the laundry mat and clean them and bring them back only to give me half my deposit

gym, good breakfast, very nice and helpful staff, plenty of parking, clean and comfy bed, large

when i called from home about the airport shuttle (not knowing how close the hotel actually was to the airport), i enjoyed the joking from

its so close you don't even need a shuttle because i it is right outside the terminal

booked here over other options because of the pool (kids needed something to do)

need to get a stationary bike or recumbent in the gym

very comfortable and good breakfast

the breakfast. not much which was healthy or low calorie.

food was fresh and presented well. continental breakfast.

they helped me figure out the laundry room

the breakfast spread was lacking, but fine overall