breakfast was

great facilities including gym, laundry and nice breakfast

i would have liked to try the gym

we did not use the gym facilities, but they looked nice

it was clean, had a nice breakfast area, and close to exit door.

the advertisement for the hotel marked that it has a pool, when it did not. it has a jacuzzi.

large hotel, with good free breakfast

i was hopong to use the hot tub in the fitness room but it was locked.

lovely country setting, had all we needed. let us have a late check out. staff very nice.

nothing they could help. due to covid things were not available like hot tub or fitness room.

first floor. easy walk in from parking spot.

front counter help was fast and courteous. nice location, easy parking.

not easy to get out of the parking lot due to the location

parking right outside your door,clean, quiet, nice area to find supper you could

parking right outside of the room was so

clean and free breakfast

sure enjoyed the fridge and microwave in our room lots of hot water in our very nice bathroom breakfast was

breakfast was good but putting the plates in the middle of the line vs

pool water didn't seem clear which stopped us from using it for fear of bacteria, others were using

pool could’ve used a cleaning.

rooms are a joke spraying fabrazeez did not cover up the smoke smell cigarette butts covered the parking lot shady characters hanging

there was plenty of parking available and close to the room

we liked that we could carry our luggage directly into our room from our parking spot

it had been used a hundred times

location and size of rooms and parking.

great stay with spa tub we will be back

this was the closest place to stay to the casino. it was comfy enough. very large room, nice!

we didn’t stay at the location for breakfast. we took it for the road. everything was good.

loved the spa tub

they are also open for breakfast

there's gym and no pool

breakfast

continental breakfast was great

were no trays to take breakfast back to the room

the rooms were very clean and comfortable, the stafff was friendly, and the breakfast was good!

kids loved the pool

liked the location, and the staff was great, the pool was clean, breakfast was good

we'd love to have been able to check out the pool

clean , comfortable and a great breakfast in the morning

think of anything, except rowdy kids in the hallway, which the hotel did not have any control over, and it wasn't that bad

more staff working the car parking

in the parking lot

they even had parking lot plowed and created access to snowed in vehicles by snow blowing between cars

parking lot kind of far away from entrance.

plenty of parking

breakfast was great and coffee was good

we had asked for late check out when booking on line

the fellow in charge of breakfast has been there as long as i can remember and is awesome!

breakfast was above average, coffee was available 24 hours (and cookies

the breakfast was adequate and there's a laundry room which was handy.

loved the breakfast, the pool, and the staff

pool was cloudy and hot tub not open

they accommodated my stay, the bests were great also the breakfast i will definitely stay again!

manager was very helpful and the pool hvac had broken just prior to our arrival

my daughter enjoyed the pool

and clean, the beds were very comfortable (pillows were great, too), breakfast was plentiful, pool and whirlpool were great, staff as courteous and helpful

property is dog friendly and only charges a $33 pet fee

we loved to indoor pool and cookies at the front desk were a nice touch

it was very clean and the breakfast was delicious with many items to choose from.

my kids loved pool. it wasn't huge but was refreshing

pool was wonderfully warm, the suite was spacious and clean and we love having the fridge and full

only complaint was the pool wasn’t available

welcoming and helpful staff; on-site guest laundry; tasty and varied breakfasts; very clean room with plenty of kitchen utensils; quiet

breakfast

breakfast was great

the kids enjoyed the pool

fitness center and pool were top quality

the indoor pool

also appreciated the complementary bottled water and chocolates for guests

the pool was nice but freezing cold

staff was very welcoming! the breakfast was great! room was very nice!

the pool was small but a great place

i also loved the gym and pool area

also it was nice to be able to use pool, hot tub, and gym

the breakfast and breakfast staff were awesome

clean, pool, outdoor seating area! mini bar at front desk

the room and the pool

way too noisy too many kids about 10-15 running up and down nothing done to stop them.

pool more than compensated for this missing piece of exercise equipment

pool was great for the kids and the fire pit

the spa was just down the hall from our rooms

the service at the bar was mediocre

staff was amazing, the spa experience was amazing!

excellent spa facilities

look forward to the spa unfortunately they were booked

the pool

staff and a pool for the kids to play in and hot tub in the same area for wife and i to relax in

the pool was cool, but the hot tub was amazing!

stay, kids kept knocking on our door, of the third-floor had loud music all at the front desk was very

breakfast was good, employees were very friendly, room was clean

they had a laundry room which we need

the hotel offers 24/7 free snacks which is wonderful especially when you travel with kids

nothing for kids to do on property, no games room

gym had an elliptical and a treadmill as well as free weights all in good functioning order

ev charger, only tesla level 2 available including for non-tesla vehicles to use with an adapter

ver convenient. clean. and i liked to breakfast options

breakfast was great, use of the gym and the pool was nice.

pool, breakfast and gym were averagely good

we loved that there was a pool

the breakfast in the morning was delicious

breakfast was not good

the fitness and pool area very nice

extremely clean, away from the road so it’s quiet, lots of variety at breakfast, friendly

very nice facility. friendly staff. excellent, and large rooms. excellent hot breakfast.

breakfast buffet was nice, hot choices were very welcome

some of the breakfast tables needed to be wiped down with a sterilising wet wipe

so nice to have breakfast

the room was comfortable and clean and breakfast had healthy options

breakfast was good as we are light breakfast eaters, bed was comfortable.

free breakfast but nothing offered and the only coffee available was flavored not everyone likes

guy working on his motorcycle in the parking lot reving his engine for hours

there were a few adults under the influence that were hanging in the parking lot and were verbal not swearing, but made me uncomfortable and the room by us was loud

the parking lot is small but good spaces to park

we were able to check in early and there was free parking in front of our room

it snow a lot, and they kept the parking lot clear.

we visited in the winter time and were very much looking forward to the outdoor heated pool and hot tub

not order room service due to expensive pricing, especially breakfast menu

we also booked the saunas at the spa

breakfast and all meals were spectacular

even on a rainy day, there was a ton of games to play in the library bar and enjoy a delicious cocktail

needs to pave the parking lot, also bathroom floor behind door was dusty and had hair on floor, stayed in room 201

to cmac, so if you are staying the night to see a show, you can walk and save on the hassle of parking or uber

parking lot was sloped and slick for cars

a paved parking lot would help

parking area and the staff seemed a bit cut and dry, not very friendly also not rude but very bland

we were told at 8:45 by kitchen staff that no more meat selections would be prepared or coming out of the kitchen

staff was very friendly and helpful. room was clean, breakfast was good.

kitchen was awesome

helpful staff gym room was well equipped

i would add almond milk as an option for coffee/breakfast

enjoyed the neighborhood and off street parking

easy parking, great breakfast, friendly owners

parking was limited at the property but had plenty of street parking.

parking, but we were able to get a spot

parking could be an issue but was fine for me

the bar staff. we ate there. didnt have good customer service experience

absolutely loved the bar staff

convenient location . like the fact that it has a restaurant and bar on the property

a friday night the bar closed very early which is a main reason we stayed there, so we didnt have to leave

the location was great. the bar was great. the accommodations were fantastic. had a great time.

private off-street parking and security measures are exceptional

rking is in the back)

was a little bit hard to find the parking lot and main entrance

only thing i could say that i didn t like was not knowing how to navigate parking when i first got there but i called and the person who answered was so helpful and patient

initially parking was confusing. mattress was too soft. felt like an air mattress.

best of all—the rooftop bar (hatties) with *amazing* sunset view over rochester

beautiful bar on the roof and great restaurant in the lobby

nice little pool with windows & sunlight + good gym equipment (though a bit packed/small) —used them both

room was very clean and good size, bar and restaurant were quite good, and the location was perfect for walking to museums and

comfortable rooms, a wonderful, friendly staff and a fantastic restaurant, char, with a cool bar and comfy booths

location was easy in and out, and i liked that you had ev chargers

love being able to do laundry while working out

would have liked more hot food available for breakfast

we only stayed overnight, we will use this hotel for the kitchen

i liked the pool,the gym,the room,location

very clean, room temperature perfect when entered room, delicious breakfast

small rooms breakfast was very basic

very clean & we were able to check in early {1:30pm}. also, breakfast was very good.

the gym needs to widen its range of weights

a group of kids was staying there and i'm willing to bet one of them pulled the fire alarm

it was clean and beautiful and the staff were amazing! loved the bar area!

modern, comfy bed, bar in lobby

the front desk agent named desirae was very nice & personable, she offered a shuttle service for the event my boyfriend and i were going to

fast easy early check in.

it would be nice if airport shuttle service available.

we got a complimentary free drink, the pool was nice and warm and the room was perfect

facility, nice pool, highest-end life fitness machines in the gym, and a breakfast that was swoon-worthy

the pool!!! my girls loved it!

was at a corner of a hallway where every person staying in the hotel had to pass by to get to the gym, pool, front desk and breakfast

room accommodations were lovely and there was a nice variety at the continental breakfast

special pool hours for adults since the pool is open until midnight its hard to relax with 9 kids in the pool at

room we were assigned to you was dirty in the bathroom, tv didn't work, laundry room with loud music was next to our heads

the water machine in the gym was broken. also hot water was lacking in the morning.

i had to say something bad the pool area was really hot like they had no ac on but my kids still enjoyed their self so it was okay with being a little hot in

upon arrival in that room, there was dirty laundry hanging from the shower pipe, so, upon notifying the front desk of this encounter, the desk

pool was so warm and the breakfast was pretty good, staff was extremely friendly and nicole the

the pool is heated but it was freezing my kids didn't even wanna get in it

pool breakfast gym location

room was also comfy and gym was pretty decent

cleanliness, friendly staff, large rooms, continental breakfast. check in was fast and easy.

parking is an awesome plus

it was centrally located, had onsite free parking in the mid of downtown

parking was private you felt like you can leave your car door unlocked if you forgot to lock it and

free parking

we stay here every year and like it - oh, and free parking and the best steakhouse in roc

jason at the bistro and bar was especially nice

the pool and hot tub were well needed, the beds were great as was the staff

pool water a bit cold

out couch in our suite was comfortable to sit on but could feel the bar when i slept so mattress could have been better

the cleanest and home feel of he rooms and hallways and the pool

great breakfast options they had eggs sausage yogurt cereal and more

fitness center closed for now

the breakfast. hotel employee for the sunday breakfast was awesome.

no hot breakfast served. no use of pool

pool and fitness center were not open but still paid the same price for the room as if all the amenities

staff and helpful shuttle service to university of rochester athletic facilities - gym

very clean, great pool, amazing staff, the best beds!

the pool was nice, the rooms clean and bed was comfortable.

location, clean, gym

also offer shuttle service

parking was good. gym, pool, and breakfast were included.

staff, breakfast, room was clean and comfy.

clean room, nice staff and a great sleep! breakfast was excellent!!

limited breakfast and pool close, do to covid totally fine

the free fresh hot cookies,,beds were very comfortable and pool was great for relaxation

would be better if the kitchen could have chopsticks & right size covers for woks.

the gym

the towels were obviously washed — but they need to do something to reduce static cling in the laundry, or something

location on river, kitchen had everything i needed, comfy bed

lack of kitchen utensils

good, and if you have too much luggage to walk across the street to the airport, there is a free shuttle available (just ask the desk)

breakfast

clean and comfortable. breakfast was good

when asked about a shuttle in the morning she said the airport is hundred feet that way,and pointed to the front door

love the early breakfast (starts at 4 am)

laundry and they hold your luggage for up to 24 hours after checkout which is very

hotel filthy, kids unattended to,debris all over, no elevators,smells of drugs,on-going party

of jesus i cast you out amen” and a woman arguing on the phone in the hall while yelling at her kids to “get back in the room”

the room size the vending area the laundry area

to be down the hall so i had to separate from my husband so we could insure the saftey of our kids horrible just

i also ended up choosing this one for the gym

awesome breakfast

excellent stay! the breakfast is great.

the property advertised free access to the gym however it was not available to use

everything from check in to breakfast to check out.

cleanliness, excellent , helpful hotel staff and great breakfast.

were big beds were comfy the pool was just the right temperature and breakfast was

suite had a kitchenette that had everything you would need, the room and bathroom were clean, and the pool was

breakfast could have few more items.

good tv. good sofa. good amount of towels. good kitchen and supplies

the breakfast included was amazing, could not believe how fresh everything was and staff was so helpful

loved the breakfast and accessto pool. front desk staff helpful when needing the laundry.

when we pulled out our pull out couch to show our kids there was a cheeto on the bed which grossed me out and our toilet didn't flush properly

breakfast was great

kids however loved it

clean comfortable room with full kitchen. breakfast sunday am was very nice.

kitchen area was modern and living room and bedroom were spaced out.

was spacious, pillows comfy, well supplied kitchen and hot showers

kids came in to use the pool and they were out of control

packed up the kids got ready to move only to find out the fridge in the other room was doing the same thing

a different menu everyday for breakfast

hotel was very clean & good complimentary breakfast

the room was amazing in size, we loved the kitchen and how it had a stove top, the pool was amazing for the kiddos, we also loved the breakfast, waffles were a hit with the kiddos

my kids were very excited for the pool and were upset that we couldn’t do any swimming due to the

was a bit rainy while we were there, so didn't use air conditioner or pool, so unable to answer these questions

hotel had pool n gym

the pool and helpful staff.

my kids and i loved the front desk lady

there was kids running up and down the hallway at night and banging on the doors

gym wasn't cold enough and there weren't any cups for the water dispenser

location to highway and shopping. free parking on-site. pleasant staff.

the stairway to the back parking lot was dirty and covered with cigarette butts

the outside was one big unused parking lot

clean, friendly staff, free parking and shuttle to the airport.

not enough handicap parking

facilities were in good condition and the breakfast area was very well stocked and included a pancake maker for a hot breakfast

food was fresh and presented well. continental breakfast.

very comfortable and good breakfast

up for graduation and this was clean, has free breakfast, staff was very personable

didn’t eat breakfast