the eco style rooms were all separate and nestled in the jungle with parking nearby

very nice staff, awesome pool

was excellent, well cared for grounds and pool

they don t offer wifi and we loved it

we only tried deserts but they were lovely, as was the breakfast (75pesos extra for cooked) (+) top up you breakfast with some eggs, it s really worth it (-)small remark (if we must add sth): the (included) breakfast was rather basic. (-) the breakfast was more like snack and coffee (-)swimming pool did not seem clean enough to use. breakfast offering is a bit light. (-)breakfast italian style (minimum) (-)basic breakfast was included (-)very poor breakfast (+) we added eggs and beans to our breakfast and it was pretty good (-) there was a swarm of bees in the breakfast area

the all place is really cool and they have many common areas like kitchen, pool, yoga room and living room that makes the all space the perfect eco habitat to live in harmony

a beautiful place in the forest, all materials remain natural the staff is amazing as well as the pool, the lounge chair and of course the

we also used the gym, the lovely private cenote and the meditation room, and on our last night we had a firepit

they show you around the grounds to the yoga chalet, outdoor gym, private cenote and the beautiful outdoor dining room and lobby

delicious food for both evening meal and breakfast

breakfast was also lovely

we also had breakfast and dinner there, meals were so delicious

nice glamping in the jungle. basic, but good breakfast (warm breakfast as an option).

and delicious breakfast atop an ancient cenote cave

great breakfast, amazing owner, great atmosphere :)

they made a tasty vegan breakfast for me as well

we saw a wild tucan from the comfort of our window kids were just loving it

wifi is very good and smart tv in the room

small kitchens, a restaurant ia there if needed, plenty of space to chill, hang out, animals for kids ,playground, a great pool all withing a very tranquil environment

eat for kids)

basic but comfortable cabanas all with furniture made from wood on the property, cenote fed pool, wonderful owners and staff

the pool was cold but might be nice on a hot day

gorgeous roof top and pool

on the roof of the hotel there is a wonderfully decorated roof - tables, flowers and a small pool / large tub

the pool.

the rooftop pool is awesome and the view of the sun rise and sunsets are unforgettable

chose to stay at the grand mayan water hotel to be close to my friends who were staying at an all inclusive resort nearby, while

pool for swimming, and the rooms with pools

kids club was cool and also had outdoor activities like mocktail making

extremely friendly and willing to do anything for our pleasure(big shout out to marisol, from the pool bar, and to julian, one of the golf car drivers)

long lines for nightly buffet not cool with young kids

we came late with the kids so we did

this is a must, especially if kids are around

the only downsides are the lack of a decent beach and the use of a shuttle

activities and locations to enjoy with the kids are

food was amazing, staff was great, facility clean and water park amazing.

there was something always available to eat, and room service is also 24/7 with exceptional service

water was just the right temp; waves were perfect for floating with an occasional jump - kids and adults alike

was when my daughter participated a couple of times in performances at the lindo theater with the kids club, but we were not served drinks at the bar there

flora and fauna were lovely as well as the extensive pool area

and the only other criticism is that they let kids in the area of the pool bars which doesn't make sense since there is a whole area for kids

ice cream for kids

they need a better, more spacious gym for the number of guests.

the last night they didn't leave us water in our room to drink but it was easily available at the bar by the beach so we just took an evening stroll to grab some

good location. adults only meant adults only!

room service was cold in the morning and at night it had no flavor

front desk, to the genuine staff in every restaurant and bar, housekeepers, gardeners, security, spa attendants and (if not best of all) the pool entertainment people, this place is amazing (+)spa was definitely worth it, we recommend getting a massage (*) the spa massage area seemed like it was an after thought to the resort which is unfortunate because it (+) we got a couples massage in the spa and it was amazing (+)spa was amazing

pool area was huge

cold pool water

hotel, very nice pools for kids

i liked the star camp for the kids

the pools plus water park features were a big hit with the kids

there was a very large and beautiful spa bath which was very comfortable but when we turned the jets on the water filled with black

rooms are equipped with jacuzzi, stove, plunge pool. very comfortable bed.

adults only

pool, amazing view from balcony and terrace.

infinity pool, great restaurant food, accommodating staff, large and comfortable rooms

it is close to the freeway and parking can be a little tight on the hotel grounds, but it's good

plenty of parking

parking is available on site

private parking

food and bar available

we also loved the on-site dining options the breakfast buffet had a great variety, and every meal we had was fresh and full of flavour

i liked the very diverse food in all the restaurants, the sport programmes for the adults and the kids

loved the quality of food from room service as well

if you re going to go get a preferred club suite comes with additional pool access and spa credit

same thing with breakfast and lunch

i want to bring my kids here next year

the two small kids will love to meet with your own and play with them, offering you some fantastic quiet time on

the pool side staff are very attentive and they offer all sorts of nibbles (water melon etc) (+)hotel premises and rooms are spectacular, beautiful, very luxurious and well decorated, very nice pool and comfortable rooms, great linens, ammenities and all

breakfast was amazing, the ambience top notch, staff went above and beyond to make it really easy

clean modern stylish friendly staff parking

e had a rental car), to the reception to the bartender, waitstaff was all

the ceiling in the parking garage could have been higher

was a great location close to the airport, it had secure underground parking for our rental car

the location is quite nice with easy parking and a large mall right next door

the food was always so fresh and delicious, and the included breakfast was fantastic with homemade tortillas and quesadillas from tia dahlia

fitness centre well-equipped

very good food and breakfast, beautiful beach, very good spa, with sauna and steam

breakfast is great

we enjoyed a couple's massage at guerlain's first spa in latin america, as well as a sunrise meditation and yoga class

easy to arrange shuttle bus to rhe hotel. opposite go outlet mall.

that it had a gym and a pool

pool, airport shuttle

we went to the breakfast room at 5:45 am and there was some coffee to go - top

new, pool and gym good

also loved the fact that it’s adults only

the spa was top notch and the hydrotherapy was rejuvenating

the resort has plenty of food and bar options to chose from

beautiful pools and super friendly

stars resort with extraordinary rooms, excellent restaurants options and a really beautiful pool

i couldn't believe a chocolate candy bar was $15 us

massage/spa employees

spa was

bar staff not saying thank you for tips given

breakfast service in italian restaurant lamentably slow

staff, service & pool

nelly in the spa was wonderful as was martin, the activities coordinator

breakfast and all the food was good and staff was amazing

the use of the preferred bar was nice with food available from morning to late evening

good amount of walking but didn't require a golf cart to get places

friendly staff. easy access to local town square. new property. great pool area on 5th level.

the pool was a nice size

clean, great pool with view, netflix, very amenable and cooperative (luis, jose, and all), convenient

very friendly staff, hotel was clean, and the upstairs bar was very nice.

i would like to have taken advantage of the bar and restaurant. it’s not open every evening

they don't include at least one spa treatment like a massage with your stay

breakfast at the buffet was okay, not the best

ul clearly hates his job or hates people and was rude and ignorant whenever we

friendly staff, very clean, room service was great

the spa experience was to die for ud83eudd70

location at the beach, pool and the beach with lounges

in the room from a bar in the front of the hotel

great location, lovely and helpful staff, pool exceptionally clean

bar area, fresh fruit, squeezed juice and a full home cooked breakfast

pool, clean, close to everything, and on the beach. staff was wonderful

the breakfast included was a little inconsistent- one morning full breakfast with eggs the next day

breakfast was very good

our room was really spacious, the garden area for breakfast was very cute, and it has charm and character that isn’t always common when staying in

the staff is very helpful, the breakfast is delicious, and my room is comfortable

each room has access to the garden by the pool (ground floor) or a large, covered terrace (first floor)

spa is great

the massage at the spa was good but very expensive

the staff was always helpful, even while overwhelmed on christmas day breakfast with a packed restaurants on rooftop and downstairs they all were professional, polite,

the staff was friendly and the complimentary mini bar came with 7 bottled waters, 6 beers, 3 diet coke, 3 coke, 3 sprite and 3 seltzers

the kitchen could be better accommodated with silverware

kitchen well kitted with coffee maker and juicer

close to beach. well equipped kitchen, spacious and clean.

with ocean view less than 1/2 block walk to the beach,, just a few steps away from crystal clear pool, the staff was amazing and super friendly and met lots of great new friends

the kitchen has everything you need and feels very spacious, the living room has two comfy sofas and a

all is arranged, there is water, mosquito nets in front of the windows, kitchen fully stacked with all the equipment you’d need

the pool area had lots of available chairs,etc

super efficient, helpfull, knowledgable- manager fernando, ernesto, alfredo, the bar and waiterslalo, victor in club-- excellent

a lil maintenance by the pool and something for the kids and a would have rated a 10/10 for the price

, young kids at front desk was just ignorant , no water , toilet didn’t flush , oh and don’t have

the pool is small but relaxing and never busy

the roof top sitting area and pool were lovely and the downstairs bar and restaurant was great

there was a mini-pool on the roof but we did not go into it

except maybe not having enough time to sit at the bar and grab a drink ☺️ power was out when we got there

the roof top pool with the view is perfect. room was big and clean

it's a jacuzzi/plunge pool with lounge chairs and swings

kitchen was well equipped

very modern, full equiped kitchen, clean

it's nice there was a small kitchen if you want to cook

bed was comfortable, shower was nice, and kitchen was well equipped

kitchen is a plus

rustic, pool, close to the beach and amenities

we went into the pool one evening after 9pm just for a quick dip, we were quiet but staff told us pool was closed

it would be nice to have several chairs to sit on around the pool. had to sit on the cement

the staff and the ants in the room and bed and also no chairs to sit on at the pool

caution tape covering broken exterior wall, crumbling pool deck

clean, contemporary suite for up to 4 people in a beautiful sea side neighborhood, with kitchenette and all necessary furnishings, including fridge, microwave, blender, coffee maker

the room we got was on the bottom floor next to the (cold) pool

location was excellent, on the beach. pool courtyard is charming. staff is excellent

very clean room with huge bed and rain shower, nice little pool outside, relaxing on the beach a little exchange library at the reception

loved the private beach and pool

the internal area of the hotel is very pleasant, you can chill comfortably by the pool while hosting from afternoon sun

pool was great for the kids after a day at the

breakfast is amazing

we highly recommend this place, even for kids (our daughter is 4 years and she just loved the place)

pool area had floaties for the kids, nice hammocks to relax in

we enjoyed the atmosphere, excellent dining options, beautiful pool, and fantastic beach club

loved the staff (luis, jose luis, everyone at the pool bar was amazing, gustavo (time to make this guy the coo), and everyone who we made contact with on

cocktails by the pool, breakfast in agua marina restaurant was excellent and the spa facilities were incredible

it’s right on the beach with golf carts transporting guests to their destination

its near the beach and 2 pools and restaurants so it was all we wanted to, all we did was have breakfast then the pool, drinks, beach, lunch, pool, we took a shower and head out to dinner and

cocktails by the pool, breakfast in agua marina restaurant was excellent and the spa facilities were incredible

parking

could do with more parking spots

i had to pretend to go to parking to be allowed to walk

otherwise a bit expensive for just a simple room with view of a parking lot for mexico

from t2, start at gate 8 by the information desk and head across the parking lot to the rental car agencies, then go right

excellent beach and plenty of pools to choose from

the pool/bar staff was constantly checking up to make sure we always had what we needed

i love quesadillas at the breakfast

the breakfast buffet has everything that you could want and will not disappoint

should be some music at the big pool during the day

lovely room, exceptionally professional & friendly staff, great pool area and good food

were over priced

the gardens were spectacular and the breakfast selection and quality was impressive

rooms are amazing with awesome plunge pool for when you want to get out of the sun

breakfast and lunch menu was excellent, food variey offer for dinner not so good.

she would help us having our kids food pre-ordered and ready for them at diner time

be clear, this is obviously not the fault of individual workers), they try to usher you

the family pool is great

she would help us having our kids food pre-ordered and ready for them at diner time

the cenote in the spa is fabulous

; on fridays there is a mini market in the resort where you are accosted by the vendors, the spa is the most expensive i've ever seen and even the towel collection point doubles as the

the little kids were restless

lots of activities for the kids

room service food was awful and they took 3 days to pick up our room service dishes from the floor

c) we hang our do not disturb sign out while our kids nap

and aldo went above and beyond surprising us with a private six-course dinner and a romantic breakfast in our bungalow the next morning

incredibly comfortable, and we loved having both indoor and outdoor showers, a jacuzzi, a private pool, and even direct access to the ocean from our deck

e room service breakfast on our private ocean view patio was our favorite

the outdoor shower, huge jacuzzi, private pool on our deck, private tanning deck with sea stairs into the ocean, the bed was so comfortable,

i loved because it was adults only.

the gym is ok- no spa

room service costs $120 mxn pesos

food could have been a lot better, same every single day, for breakfast lunch and dinner except at the nightly theme restaurants, disappointing

the bartenders were very friendly, but balthazar was the absolute best

at night , had 2 dinner reservations for 830 had to wait a hour to get dinner served , the salad bar was good , and the drinks , but still a hour is a long time to

room service food was bad

the bar staff don't now were to start let just say you will enjoy

the upkeep of the resort was great, the spa staff

the resort was well maintained and clean. the pool and beach areas were beautiful.

miguel at the pool bar works so hard and deserves some definition

although, suitable for families with kids as well

tough to get access to bikes for the whole family and need them

the buffet breakfast at laguna was closed

the combination of jungle, canals, lagoons, pga golf course and beach makes this a very special place

excellent breakfast; good location

the only downside for us as we opted to eat in town two out of the 4 nights because after eating breakfast and lunch at the hotel the cost did add up

hotel, stunning location, amazing service and great food (especially breakfast and punta bonita), privacy and community, the free bikes, tennis and water sports

the pool staff were very nice and the rosewater restaurant was excellent.

like secrets moxche, the beach is terrible and the hotel almost doesn’t have enough swimming pool,even more that is share with the breathless guest

very small pool. all the food was in the lower end resort next-door. except for rosewater café.

beach and small pool. poor food.

there were no activities to do other than sit at a pool and drink. this is a party resort.

my husband is gluten free, i wish you could get more breakfast options for our next visit!

the pools were always fun

we also liked the spa quite a bit

mini bar fridge wasn’t very cold in our room :(

breakfast was amazing

beachfront room and the numerous activities that were available, no screaming kids in the resort area

love that you not only had to pay extra for the shared beds next to the pool, but that the extra price itself was so high

& mili for arranging fun events, capri grilles chef luis and alejandro are amazing , jorge at the pool bar and rolfi in the buffet are fantastic

touches like cold water in the gym would be nice and not all food was inclusive which is a little

the reward is a useless coupon book for extra services like the spa or bottles of wine

hard to get pool chairs due to members having first choice

the provision of the quiet pool as well as the large activities pool gave an option to be restful of entertained

hospitality, food, room service almost everything!

beautiful rooms and pool area staff super friendly

pool and hot tub are rough

20/30 minutes to get a table) - good choice of food for breakfast and at the beach bar - enough parking lots - good wi fi signal - more then enough tv

they had a very large selection on the breakfast and lunch buffets

breakfast and lunch in main buffet

the kids activities, games, kids clubs, pool and the details they have made for families traveling was

she helped us every morning at breakfast and sometimes lunch

facilities are great, breakfast quite good

we comsined and got an upgrade for a modrst nightly fee to a plunge pool room

we loved the spa experience, in particular temescal

was rude and condescending to me when i asked for a table for my family and myself during breakfast

mini bar was hot and not stocked with snacks

my favs were country night and cheeseburger in paradise live band pool party, complete with burger and hot dog bar and carnival type dancers

pool side entertainment would be nice

were multiple pools, resort was well maintained, and small enough making it easy to find everything

stuff: going in the winter, unheated pools were surprisingly cold

don t allow food outside of the restaurants, we asked for ice cream for our kids at the main pool bar and they had to request special permission

the parking service is wonderful, the swimming pools are excellent, the breakfast is delicious

parking easy and quick

room service never came on that day to change the linen/towels, empty the trash, etc

resort and lots of dining options on-site; great clean beach & pools; staff is super friendly and goes above and beyond for guests

kids club system of paying for some activities

great gym excellent facilities

breakfast was ok

room service was a little slow but we did have a large group and needed a lot

whole and very well maintained, there was always something to do for the kids even tho the kids club was closed due to

the room was clean and room service was amazing

the spa also felt overpriced, which may not suit everyone s budget

a lot of snacks around the facility teens club kids club sushi, mexican, italian, meat and more gym is

a gym

the casino is big joke

the waiters at the dorado

are brand new, rooms very comfortable, nice water park, hotel staff are great and the food in the a lá carte restaurants were pretty good

adult pool and kids pool should be swapped. pool that has the bar should only be for adults.

kids club was more then amazing what a great team so caring and good for our 3 yo daughter

property clean and new, water park is great for kids.

the slide, zipline and poolbar didn’t operate from sun up to sun down

don't come to this resort for the beach but the pool area is great

currently there are two lazy-rivers open and a small kids waterslide area, which if you have kids is really well done and i’m sure they will really

the food, the amenities, beach, pool, everything

the pool was amazing and the waiters were very nice and attentive

room service was very very slow resort unable to handle too much rain nothing else was accessible

took two days and five phonecalls to get a kids bike instead of adult which a zeven year old can't ride

beach is a mile away but the staff are more than willing to take you anywhere on golf carts and your room comes with bicycles so its easy to get around

kids club was also fantastic, maggie did a great job keeping the kids

the kids jump into you if you are at the wet bar

kids club was quite small and i wish there was a bigger pool for the kids like a slide and splash

great restaurants specifically the taco stations for the breakfast maxam

beautiful property and the restaurant & bar staff where amazing.

resort for families with kids aged 4+

kids programs were quite good! my daughter

it also has kid water park and slides

the water park is decent but more suited for younger kids

never a dull moment for the kids, so many different activities available to keep them busy.

the water park is decent but more suited for younger kids

facilities are beautiful , the rooms are spacious and well equipped

or too cold -house keeping is just bad and the cleaning people change regularly -there are many golf carts available for elite

breakfast included, nice shower with hot water, good breakfast selection, friendly

very comfortable beds, clean room, good breakfast included

great breakfast

they have very breakfast

location and free breakfast

good fun hotel - a playground for adults

thank you jesus in the breakfast buffet

and spacious rooms, wonderful views of the ocean

the gym was pristine and has new equipment, and the service and food were great

we loved the circular pool right outside the swim-out room, and the main pools always had activities going on

very convenient location, comfortable beds, nice breakfast and beautiful garden

the room was clean. there was a restaurant on site. there was a pool for the kids.

the breakfast could have better hotcakes

beautiful pool area. very clean.

the food was delicious and they adapted food without problem for my kids

the pool is great, gym is perfect for a workout and the food in the restaurant was good

the gym was excellent

no room service. only self service laundry.

place, airport close, great place to rest and get over jet lag, good food, amazing pool and chilling areas, lovely rooms that are well stocked

breakfast was good, room was clean and quiet.

animals, long wait for trolley and has a small parking lot.

nice territory of hotel, convenient car parking.

parking was included and close to hotel entrance

and my family liked how spacious our parking and room was for our family of five the buffet staff always did their best at serving

swim up pool, shuttle transportation to the hotel room and lobby, free parking & calm

food was amazing, all of the facilities were spotless, the pool was perfect, the staff was superb

we were at the pool

the food available in between breakfast lunch and dinner (and for 24-hour room service) was good, but basically for snacking on

i think the entertainment staff could use an overhaul and update their pool activities with more activities

;) the beach was a little rocky, but the view was amazing, and the service at the beach bar was great

could be made for a parking lot and maybe a road that leads to hotel also we struggled a bit with shower water but

dirt long road access, there was no parking, gate locked, no key

easy parking right outside the gate

gs, juice, pancakes), swimming pool, and private parking

was good

place nice venue, nice staff, good food amazing place where to relax and to enjoy with small kids and family, would love to go back again

fruit, sun pool spa kids club

the spa water circuit is brilliant

place nice venue, nice staff, good food amazing place where to relax and to enjoy with small kids and family, would love to go back again

fruit, sun pool spa kids club

parking was away from lobby, not covered

kids also got the band

beach. mini golf wasn't completely operational. some things needed maintenance.

room service delivers cold food because it takes at least an hour to deliver

the water park at the grand

nizuc and sunrise have shared facilities but best kids pool and playroom etc is

rooms, the facilities in general (except that the slide was being fixed during our stay and the kids couldn’t use it), the relative proximity to the airport

nizuc pool with slide was a big hit with our kids

staff was amazing genuine and kind gabriels gym was great

resort is huge, with golf carts to drive you around

beautiful hotel and facilities (pool, restaurant) - very nice and helpful staff - comfortable, clean, good internet - the room is

nice staff beautiful balcony with pool view good location excellent breakfast

nice place with swimming pool, babyfoot, ping pong, pool

friendly helpful staff. lovely pool and hot tub. nice room, bathroom, terrace off our room

facilities are great very good breakfast location is convenient to the airport