beach and small pool. poor food.

very small pool. all the food was in the lower end resort next-door. except for rosewater café.

i got to the hotel my reservation did not match the hotel reservation ( we had reserved a swim up pool

there were no activities to do other than sit at a pool and drink. this is a party resort.

pool area and pool was very small. beach was not nice.

mini bar fridge wasn’t very cold in our room :(

there is only only place that serves breakfast, the buffet - but would be nice also to have a place for a more sit down dinner

the asian restaurant was our favorite; the hospitality staff were amazing, the resort activities, spa and entertainment were all fun/relaxing and made it worthwhile

room service breakfast is the way to go

bar at xhale has even better (black and golden label johny walker) options all sorts of tequila

pool, restaurants, disco, and jacuzzi!

the provision of the quiet pool as well as the large activities pool gave an option to be restful of entertained

pool and hot tub are rough

beautiful rooms and pool area staff super friendly

hospitality, food, room service almost everything!

catered to kids and was very welcoming

c) we hang our do not disturb sign out while our kids nap

gym was above average and the bartenders hustled their tails off, liquor options were decent as

; on fridays there is a mini market in the resort where you are accosted by the vendors, the spa is the most expensive i've ever seen and even the towel collection point doubles as the

for us it was a local trip, so obviously we didn t have my kids passports or any additional id

the license to chill bar closes to soon

spa services were excellent, but we were asked maybe 2-3x per day if we wanted a service

the coffee shop and smoothie bar are also very good

breakfast was good, i didn t like that i have to constantly ask for food! buffet much better

the spa was a bit too expensive

the breakfast buffet has everything that you could want and will not disappoint

great breakfast

the waiters and bar staff ensured you had a drink in hand at all

appalling under stocked bar charged usd 300 to entertain 2 guests for lunch

excellent beach and plenty of pools to choose from

20/30 minutes to get a table) - good choice of food for breakfast and at the beach bar - enough parking lots - good wi fi signal - more then enough tv

after your day of relaxing, go turn up with him at the disco ud83eudd73 also, tino & raul at the pool *chef s kiss*

drink and cocktails are some very cheap

fun for the kids and

we love the hotel, and the spa is the star, is one of the best services i ever had

room service menu was fixed with little flexibility or creativity from chef

the pool is a perfect spot to lounge all day

entire time i was there, the sushi bar was never open and the cocktails could ve been made with a premium

pool and beach service was incredible

we comsined and got an upgrade for a modrst nightly fee to a plunge pool room

bar staff not saying thank you for tips given

beautiful pools and our kids loved the slides

buffet for breakfast , lunch and dinner was very complete and good

also wish there were more poolside snack options at the main pools beyond the burger bar and smoothie place

beach is great, for families with kids there is a great area for children

we were dissapointed the kids area was not finished even though we called to confirm and were told otherwise

breakfast was amazing with smoked salmon lunch and dinner has stone crab claws

nelly in the spa was wonderful as was martin, the activities coordinator

food was excellent , taco bar was out of this world

two seniors, and they offered wheelchair on the booking process, once there they told us that golf carts will be available to transport them instead of the wheelchair

i will admit the breakfast was phenomenal along with the service received there

no room service

art from a major attitude problem from the guy who stocks the mini bar in the rooms

we paid extra for a spa massage and used our coupons-it was an amazing

did not like being harassed to go to a chain resort for breakfast to listen to a presentation about time shares for excursion discounts

expensive at gift shop, taxis and spa treatments

service, food was better than most all inclusives visited before, spa was amazing, room and housekeeping was stellar, the wait staff were great, an overall great

gym was adequate to burn off the extra calories

adult pool and kids pool should be swapped. pool that has the bar should only be for adults.

the swim up bar was a lot of fun!

resort has beautiful facilities, comfortable rooms, and an amazing water park, which is by far the highlight of the property and perfect for families with children

at some restaurants they tried to restrict how much you can order (we were a family of 10 with 4 kids) , they were not able to accommodate our 3 rooms to be close to each other - we were all

the sports bar is the only thing that stays open but there is no dj or entertainment for fun after 10pm, on

not allowed to order alcoholic beverages for room service, so you have to walk out to the bar and bring the drinks back yourself

excellent choice for kids , amazing facilities , clean overall

our waiter was amazing!he went way and beyond to accommodate our daily breakfast needs.

downstairs, you need to go there to figure out the menu, if you want to see the price list of the spa you need to go to the reception or the spa, they could have done all of that on a program on

from the rooms to the 2 pools areas

the room had a small kitchen but no dishes or glasses

the spa is amazing and very relaxing

breakfast at dorado restaurant was excellent

ults only) and that pool was really nice/fun

a gym

ngel, miguel and hector) made our breakfast extra special each day

room service took 3+ hours to come when they claimed it would be 45 min

there was no air conditioning in most of the places to eat and in bar areas.

the food for room service was not good at all.

for example the bar at one of the pools was very poorly maintained and the wood was detached exposing nails, some

there's a lot of walking involved to get from the rooms to the breakfast buffet!

breakfast was amazing. variety no wait at the omelette stations.

location was excellent!! pool was great!!

the pool was cold, although it was december.

location was excellent, on the beach. pool courtyard is charming. staff is excellent

balcony, kitchen, location, cleanliness, quality furniture, huge bottle of water

clean, contemporary suite for up to 4 people in a beautiful sea side neighborhood, with kitchenette and all necessary furnishings, including fridge, microwave, blender, coffee maker

the kitchen was well equipped, and even had an oven (not common in mexico)

great, pool area and clean

the pool was super clean and inviting

location, staff and pool.

all is arranged, there is water, mosquito nets in front of the windows, kitchen fully stacked with all the equipment you’d need

kitchen was well equipped

bed was comfortable, shower was nice, and kitchen was well equipped

the condo included enough kitchen utensils and appliances

pool, balcony, kitchen, view!

very well equipped kitchen, spacious rooms, comfortable beds

breakfast was delicious.

breakfast (prepared by their mother, i believe), included in the very reasonable rate, begins with

king's breakfast for a great start to the day

we highly recommend this place, even for kids (our daughter is 4 years and she just loved the place)

breakfast was great, sth new every day, proper homecooked mexican food and pancakes for the kids

a lil maintenance by the pool and something for the kids and a would have rated a 10/10 for the price

the pool is small but relaxing and never busy

super efficient, helpfull, knowledgable- manager fernando, ernesto, alfredo, the bar and waiterslalo, victor in club-- excellent

the loud bar music ruined the ambiance of a lovely beach and just never

nice clean warm pool

we went into the pool one evening after 9pm just for a quick dip, we were quiet but staff told us pool was closed

it would be nice to have several chairs to sit on around the pool. had to sit on the cement

caution tape covering broken exterior wall, crumbling pool deck

the staff and the ants in the room and bed and also no chairs to sit on at the pool

pool on site was too cold when we were there (january), but probably nice a hotter time of the year

i would like to see the bar open at 10:00 am and then the restaurant opens at 3pm

pool top

rooftop pool was fantastic, with brilliant views

very friendly staff, hotel was clean, and the upstairs bar was very nice.

staff were very friendly and the swimming pool upstairs had great views over the town and sea

the roof top sitting area and pool were lovely and the downstairs bar and restaurant was great

there was a mini-pool on the roof but we did not go into it

except maybe not having enough time to sit at the bar and grab a drink ☺️ power was out when we got there

the roof top pool with the view is perfect. room was big and clean

it's a jacuzzi/plunge pool with lounge chairs and swings

the pool was very relaxing

the kitchenette could have had a couple of other cooking utensils

there is a lovely pool that we used often for cooling off

the room was a generous size and i loved that we had a kitchen/lounge and a separate bedroom since we were with my small children it meant i could put

my suite had a fully stocked kitchenette with a full size fridge, two cooking elements and filtered water dispenser- perfect for

room service breakfast was fantastic and the restaurants for lunch and dinner were sensational

concerns, the water in the pools needs more attention and airport shuttle that was offered was not exist and need to run and

they had pool and beachside service

the kids enjoyed the kids club with omar, who was also a great facilitator of the entertainment events

kids programs were quite good! my daughter(5 years old) really likes it.

to beach and pool

room with sea view and terrace was amazing, pool lovely, staff super friendly and really helpful

location at the beach, pool and the beach with lounges

back side at lovely pool which is an inch away from the beach which hosts the dining front and leads the way to all

friendly staff! laid back atmosphere and fun pool.

private parking

parking is available on site

it is close to the freeway and parking can be a little tight on the hotel grounds, but it's good

plenty of parking

our fave part was the monkeys that came to the pool in the afternoon around 5pm ish

on the roof of the hotel there is a wonderfully decorated roof - tables, flowers and a small pool / large tub

gorgeous roof top and pool

the pool was cold but might be nice on a hot day

the rooftop pool is awesome and the view of the sun rise and sunsets are unforgettable

the pool.

the pool side staff are very attentive and they offer all sorts of nibbles (water melon etc) (+)hotel premises and rooms are spectacular, beautiful, very luxurious and well decorated, very nice pool and comfortable rooms, great linens, ammenities and all

breakfast was amazing, the ambience top notch, staff went above and beyond to make it really easy

last, but not least— i had the best spa treatments with mayte

we loved the circular pool right outside the swim-out room, and the main pools always had activities going on

the pools were great, the food was good with plenty of choices and the spa services were very relaxing

pool from the balcony of the room was fabulous

the adults-only atmosphere made it feel exclusive and serene

the premium bar can be better

same thing with breakfast and lunch

a little confusion with room assignments (we selected 3 rooms in that adult grand-kids traveled with us) and we thought all were ocean view, but only one was assigned ov, but it all

the staff was very friendly and i enjoyed the spa experience

good selection of drinks and high quality room service

there s also plenty of entertainment for kids, specially the surfing in the water park

they didn t honor the offers they offered $500 resort credit and 2 rounds of golf.

were numerous pools, so no one had to wake up at 6am to reserve sun beds, lots of activities for kids - massive kids club with waterpark, mini golf, bike rent, arcade, soft play zone

facilities for kids -swimming pools -breakfast in general is good -water temperature in kids pool -room size and jacuzzi size and

food. kids facilities. staffs

5 hours to get my food from the snack bar with only one other person in the restaurant

the pool was very family friendly with an area for kids

was a very strange atmosphere, barely anyone was around and it was hard to find staff to get food or drink

could have more for for breakfast but it was nice

pool and breakfast were great

underground parking

was a great location close to the airport, it had secure underground parking for our rental car

bed, shower, room in general, free parking in the building

the ceiling in the parking garage could have been higher

they have a free underground parking and it was a perfect stay

parking was away from lobby, not covered

the layout was very strange because there was only one pool next to the lobby.

the bartenders at the swim up bar were absolutely amazing i would go back only for them

miniature golf course was fun

too many activities so much to do , my kids had to much fun

nizuc and sunrise have shared facilities but best kids pool and playroom etc is

room service was better than some items in the buffet and restaurants

then it took several hours to download all updates, so the kids didn't have time to enjoy it

resort is huge, with golf carts to drive you around

lots of kids and older couples. which is not an issue if that is your vibe!

i want to bring my kids here next year

the two small kids will love to meet with your own and play with them, offering you some fantastic quiet time on

great staff and in-room dining. kids club is great.

great staff and in-room dining. kids club is great.

24 hour room service was tartly and fast delivery

cocktail bar, pool, ice cream, taco shop, copal, black iron, kita, ava kids, swim up bar, buffet, valet, front desk, concierge, laser tag, bowling, forza stimulator and

birds basically stalk the pool area waiting to take your food

wait for the shuttle to move between buildings.

this is a must, especially if kids are around

the resort is beautiful, the water park was a huge hit with our kids, and the staff was consistently friendly and helpful

activities and locations to enjoy with the kids are

however the shuttle system runs smoothly and we never had to wait more than 5 min

only downer was that the water of the pool just in front of our balcony was a bit too cold

and it can take forever to get a shuttle to go all the way to the furtherest property for breakfast or dinner

we came late with the kids so we did

long lines for nightly buffet not cool with young kids

more inclusive options are a great addition i used the airport shuttle, aqua nick x 2 and beach club access

to terminal 2 pool looked very nice but didn t have time to try it modern and clean parking was

i had to pretend to go to parking to be allowed to walk

no parking lot

no parking available

parking

it's fine that breakfast is at whatever time but early coffee would be nice

breakfast was very good

good position for airport, room ok, bed comfortable. stuff nice. decent breakfast. good prices

location and free breakfast

the breakfast was nothing to talk about the breakfast was nothing to talk about

amazing studio room with kitchen equipped with dishwasher, cutlery and full size fridge

the room was comfortable, very clean, and spacious enough for our family (a couple with two kids)

there is free shuttle bus from the hotel to the beach at particular time

and hotel, cleanliness, hotel staff were courteous, wide breakfast menu, swimming pool and sunset view

spacious, with two comfortable, reasonably sized beds, a spacious bathroom, and a fully equipped kitchen, although we did not use it

excellent breakfast

the room service was tasty, but took too long

night, i was sitting at an outside table of the bar in the lobby and felt cold

amazing - a joy for dedicated length swimmers as well as providing the ubiquitous swim up bar for those more inclined to relax

mind that it's really expensive, counting all the extra drinks + lunch + dinners together :) the bar was amazing and their spicy margaritas are just wow

super helpful staff and free shuttle to and from the airport whenever you need

outside around the pool area is very beautiful

nice hotel with beautiful gardens, pool, small gym and outside seating for the restaurant

it was nice to have parking at no cost and shuttle to the airport

out of 5 machines in the gym were broken, most breakfast items had gotten cold even in their hot pots

easy to find, close to the airport with shuttle services running every 20 minutes and 50 minutes past the hour

breakfast selection could be a little better as far as options

with 2 kids and only stay for a night, we are not bother to return back to reception to change room and

the pool area is great and the laundry facilities were a plus

wonderful hotel, an amazing location, friendly staff, comfortable clean rooms and offering a free shuttle

no elevators to parking lot

's

parking kind of sucks but if you dont have a car its not a bother !!!

the parking area

lagoon view room had no view of lagoon, just parking area

probably that they don't have a bar on the beach but it's more like a suggestion

the finest 5 star i have stayed in and loved the wonderful beach chairs with cousins even at the pool ud83dude0e headed back in

-could choose from quiet pool

the pools are great, and the beach is lovely

room service can sometimes be real busy but the service is still great

spacious room, excellent room service, very good housekeeping

the guys at the bar were wonderful and service was excellent

front desk had us waiting for 15 minutes for our luggage

more selection on the room service menu might have been appreciated but that's about it

the breakfast and lunch buffets were outstanding

there was also a free parking so we could park there our rental car

after an 11 hour flight from the uk and the hotel was chosen for its proximity to the airport, parking, beach and being an all inclusive resort

not about the view, but we paid a sunset view and not a first floor parking lot view with a broken window

- tennis court is in really good condition - safe area - wi-fi is good across the hotel - free parking - altamar was a nice restaurant, beautiful views, great buffet, great service, great staff,

- free parking - room decoration - jacuzzi

food wasn’t the best and when i arrived they were spray painting the equipment in the gym and the smell was horrendous

do wish the gym and restaurant was up and running but i was quite satisfied with the restaurant at the hotel

tha maid and gym

pool only open till 5 pm.

javier the bartender at the pool bar made our stay even greater,he really made sure we were taken care of and

view from the room to the sea was fantastic. parking at the hotel.

they provide beach towels and free parking with security

ems to be just colored) - beach hotel - free parking - close to airport

you can get connection outside at the parking lot, but it's very bad

free secure parking

oxxo across the street, r1&r2 bus stop right in front, clean beach, plenty of beach chairs at the pool, decent restaurant

sea view and pool

spa is super and specially big thank you to viri for my 2 relaxing massage and facial

buffet is bar far kne of the best i eaten at

the windows didn't open pool: wish there were no kids allowed at the bar area food: do not go to the buffet for dinner,

great for family with kids and great choice of restaurants.

the windows didn't open pool: wish there were no kids allowed at the bar area food: do not go to the buffet for dinner, sushi bar didn't even have

great pool and beach with palapas right out front

swimming pool with sun beds

beach and pool was amazing

wonderful suit. very comfortable. excellent hubication with a private pool and beach.

location is the only good thing about the property but not really close to any good bar or restaurant, if you don't have a car

restaurants, swimming pools, parking, room

staff, wifi, no enough chairs at the pool, poor food, etc

the hotel offered us 14-days of quarantine for free after our reservation ended, which included room service three times a day

adults only pool was located far from the other pools so it was nice to go to when you needed quiet

food was good, the best restaurant was cin cin for adults only great food

there's parking on site and we were allowed to leave our car there even after the checkout

free parking

i really liked the valet parking and the friendly welcome

kids club was amazing

but breakfast was the only thing that we were concerned about

the drinks at the pool are bleh, the bar by the lobby is much better

super nice staff, kids friendly resort, great location. highly recommend to family with kids.

the room till 4 because it was not yet clean and that on the check in day you can only conect to wifi after 5

to move is if we wanted but i was already unpacked and actually the music was white noise to the kids who slept fantastically through it

restaurants, it is possible online between 8am and 10am but at 8:03 everything is booked - wifi is ok but you are constantly thrown

i enjoyed it being “only adults” because we really had a lot of freedom to do as we please

beach was great- no kids adults only- fantastic

pool schedule could have more hours at night and room service never arrived the second time we

adults only

room shower was broken, 2nd room air went out, 3rd room patio room broken, bugs in the tub and kids on a all adult

wait staff great, there is on site restaurant and bar for poolside lounging

was really nice and helpful as well as attentive, a separate common area had table tennis, pool bar and couch to watch tv, they have a secured garage for parking your car, breakfast and coffee

they arranged a basic breakfast for me out of hours due to an early departure

friendly helpful staff. lovely pool and hot tub. nice room, bathroom, terrace off our room

the venue was surprisingly nice. the pool, bar and food were all good.

the beach, the pools and the golf cart transportation

and the only other criticism is that they let kids in the area of the pool bars which doesn't make sense since there is a whole area for kids

i tipped at the bars and restaurants where you had to make a reservation, i didn't consider it necessary or normal

one can easily find quiet areas on the pool or beach to read a book, or action filled spots with music and activities

it was only at the pool- it would be nice to have one near the beach

pool area was huge

experience was incredible; the hotel is really big and has many fun activities for adults and kids to enjoy

grounds were beautiful, really loved the pools, i was like a little kid in the wave pool & lazy river, yay

the pools plus water park features were a big hit with the kids

food excellent, water park great, pools great.

front of the hotel)

could be made for a parking lot and maybe a road that leads to hotel also we struggled a bit with shower water but

was good

new building, clean, spacious room, private parking, close to the airport.

dirt long road access, there was no parking, gate locked, no key

chose to stay at the grand mayan water hotel to be close to my friends who were staying at an all inclusive resort nearby, while

the vantage club upgrade with rooftop pool access was absolutely worth it

rooftop bar with the infinity pool was amazing

the activities and the staff cesar, orlando, blancha the chef, jesus in the bar at the hub, sorry but there was a waiter who on my birthday went out of his way to get me

restaurants had good options

should give more information about the golf course next door

the setting, the hosts, the delicious breakfast everything exceeded my expectations

the pool was a real bonus which our kids absolutely loved

very clean and spacious and she made a wonderful home cooked breakfast in the morning

in the price is amazing, i recommend to take mexican style eggs very nice and big swimming pool this place is surrounded by nature, a lot od birds and other animals

the pool was large and clean

nice location, clean sea, close archeological area. nice parking right next to lobby.

ups for breakfast if you go after 830 am

didn t like how they offer a room service and other services when i asked for more towels or a little stuff like that they

those needing a break from their toddlers, the hotel has a baby club accepting kids as young as 18 months

keeping took too long to stock up our mini bar sometimes went a day without stocking it but after calling they immediately stock it

the place is neat and close to the airport. the included breakfast was good.

o problem if you know before booking ), if you book out before 7am don't look for a go bag for breakfast

quality breakfast and the airport transfer was an excellent surprise

the pool looked good too

lady who did breakfast unfriendly

free parking

good entertainment programs and excellent kids club

food at all the restaurants that required reservations was 10/10, the beds were comfortable, the gym was great, the spa was gorgeous, and the ocean/view was beautiful

amazing food and best kids club that my son ever went

view from the room is beyond beautiful, pool is big with a mini water park for kids

gave us a parking view room with bad air conditioner, after 3 times fixing, we had to pack and move to a good

limited parking space due to barrels blocking off parking spots.

they have private parking lot which was very nice and also there is a grocery store in the hotel

clean, everything is close, convenient parking, updated rooms

everything was nice, clean, friendly, easy parking.

the rooms are always spotless and comfortable, and the hotel grounds are well maintained, with a pool and a peaceful relaxation area

it was too rainy for us to want to use the pool, but it looked lovely - large and clean

laundry service was appreciated

very friendly staff, excellent food, nice swimming pool, jungle feeling, clean rooms with good

we saw a wild tucan from the comfort of our window kids were just loving it