a whole family of five who appeared to be living there coming down the stairs with a huge this of laundry detergent

not to mention that the people that were next door to me i think we're living there and they had kids and they were screaming hollering all night long never stay

didn’t like how they kicked me and my kids out for a pee stain and knew we were homeless and knew i had to be to work at 1

to be down the hall so i had to separate from my husband so we could insure the saftey of our kids horrible just

hotel filthy, kids unattended to,debris all over, no elevators,smells of drugs,on-going party

we asked in the morning for the shuttle to the airport, we were rudely informed that the airport was right there to walk over

clean and comfortable. breakfast was good

good, and if you have too much luggage to walk across the street to the airport, there is a free shuttle available (just ask the desk)

staff was very helpful and breakfast was great

gym, good breakfast, very nice and helpful staff, plenty of parking, clean and comfy bed, large

the staff at the front desk and in the breakfast area couldn't be nicer.

able to have early check in

distance, breakfast, room

could not assess room service for breakfast in bed. did not have room service on sundays

me in was really short with me and rude when i asked if i could take take couple masks for my kids that were put out for the public to use

room smelled of gym socks, smoke, and musty

the people, the breakfast, the cleanliness!!

the property advertised free access to the gym however it was not available to use

little gym was cute and it’s next door to a gas station- they have many car charging

excellent stay! the breakfast is great.

also offer shuttle service

the room, amenities, bar and restaurant were all excellent

pool was stocked with plenty of towels. gym actually had weights! front desk was super friendly

we didn't use the pool or gym so i can't comment on

location . free shuttle to airport and hospital

gym with accurate scale

hotel could have been cleaner, the common areas and gym were not as clean as other hotels in this brand

clean.great breakfast options, except for only skim milk or 1%.next to bjs

the refrigerator and semi- kitchen set up was great

the breakfast was nice and expected. i like having several hot options.

loved the pool and whirlpool and room was very cozy and clean

the sliding glass door did not lock & the security bar was not placed to keep the room secure prior to me entering

pool was clean, hot tub was very nice, pillows on the bed, awesome

pool water a bit cold

6 kids (6 - 14) unmasked running in hall all nite and no experienced staff at the desk

the pool was closed

2 adults and 3 kids

breakfast was great the kids enjoyed

i had to take my towels from the room to use in the pool area, and i had to pay to wash and dry my towels in order to use them in my room

ev car — no signage to prevent this from happening, pool temperature cold, locks to pool and gym area not working requiring staff to unlock rooms with physical

small gym but nice and clean

there was no detergent in the laundry room (the machine was out of order) and the staff could not make change for the washer and

the early check in and the friendliness of staff

was amazing it was quick and easy and everything was nice down to the expectations the free breakfast the access to the pool everything was smooth and

gym equipment was in good condition

i also appreciated that parking was provided at no additional charge and the building was secure so i felt very safe as a

full time security for the parking lot, excellent interior, charming room that made my wife gasp

parking is an awesome plus

free parking

parking lot was in a weird spot and hard to figure out how to get into it when they have the valet

there is a bar downstairs

modern, comfy bed, bar in lobby

it was clean and beautiful and the staff were amazing! loved the bar area!

the front desk agent named desirae was very nice & personable, she offered a shuttle service for the event my boyfriend and i were going to

fast easy early check in.

best of all—the rooftop bar (hatties) with *amazing* sunset view over rochester

beautiful bar on the roof and great restaurant in the lobby

nice little pool with windows & sunlight + good gym equipment (though a bit packed/small) —used them both

room was very clean and good size, bar and restaurant were quite good, and the location was perfect for walking to museums and

lovely rooms and outdoor bar area

has off street parking

private parking behind residence

parking, but we were able to get a spot

parking was limited at the property but had plenty of street parking.

parking could be an issue but was fine for me

gym was too small!!

we went on new years eve, the bar restaurant was not open.

free breakfast

kitchen served amazing food and the pool was also fun my son loved being able to go there every day

i enjoyed the décor, the lobby and bar area were spacious and well appointed

a sign saying which door to use would've also been nice, as we tried the door closest to the parking lot first before realizing the door was to the left up the stairs

private off-street parking and security measures are exceptional

otherwise, great location, convenient parking, unique experience

parking was adjacent to to the property

parking was a little rough because it seems like it was busy that weekend, but it was in a parking

pool was clean

breakfast was warm n ready

the breakfast was so good.

great options for breakfast that is included and a great pool my kids didn't want to get out of

and play, the least you can expect is clean p&p for your toddler, i really understand they are kids and get it dirty, but as a hotel you really

computer systems of reception were not working , then an old gentleman started saying that can kids be quite, he again pointed out in evening for kids to remain quite by saying its quite hours,

we could have 2 beds, had to sleep kids on the floor but made the best of it because they were all sold out

the beds are very uncomfortable. the gym had broken equipment. breakfast was cold food only.

breakfast was just what we needed for the kids and adults in our group

gym equipment was broken and no disinfectant available

large variety of breakfast foods

i enjoyed the breakfast. and i loved the comfort of the room.

was friday before presidents’ day and the place was filled with yelling/screaming kids and they were running around and making noises all times of the

just with it being during covid pandemic couldn't use all the facilities gym pool etc.

loved the breakfast and accessto pool. front desk staff helpful when needing the laundry.

did not partake in breakfast, however it was a cute assembly line

breakfast was amazing

they have thought of everything; it’s basically your own little apartment with substantial kitchen and lots of workspaces

liked the location, the gym, the room size, the well equipped kitchenette.

breakfast was grab and go which i appreciated with covid still being very much a concern

room has a full kitchen and all what you need in there

pool was crowded with kids

so very nice to be able to sit on a couch to relax and the kitchen was excellent too

kitchen area was modern and living room and bedroom were spaced out.

room was large and well stocked with kitchen supplies

nice staff, great breakfast and very clean

very friendly staff accommodated my late check out requests with no issue.

we were running late and looking for a quick stop for breakfast

clean, helpful staff, good breakfast.

the breakfast was delicious, the staff is very friendly. the rooms were nice and clean.

the bar staff. we ate there. didnt have good customer service experience

the location was great. the bar was great. the accommodations were fantastic. had a great time.

great location, nice atrium, pool, and fitness center.

a friday night the bar closed very early which is a main reason we stayed there, so we didnt have to leave

absolutely loved the bar staff

limited close parking.

way to parking lot if handicap spaces are all full

not enough handicap parking

clean, friendly staff, free parking and shuttle to the airport.

clean, modern, safe, plenty of parking even when busy

comfy beds and great location! friendly staff and great breakfast

there was a lot of kids knocking on doors and running

my kids were very excited for the pool and were upset that we couldn’t do any swimming due to the

the kids watches

that i was very comfortable and my kids loved it

the breakfast spread was lacking, but fine overall

up for graduation and this was clean, has free breakfast, staff was very personable

neat, updated rooms. clean smelling and appearance. continental breakfast.

my husband was in the hospital and needed a place to sleep and do laundry

facilities were in good condition and the breakfast area was very well stocked and included a pancake maker for a hot breakfast

(despite being right beside the pool) amenities were acceptable

the hot tub and pool were great

there was kids running up and down the hallway at night and banging on the doors

great gym and the staff was awesome

snacks in the lobby in the evening and full breakfast

breakfast was good

the one person we saw working was making himself a waffle and taking it to the kitchen to eat instead of taking care of what needed to be done

location good didn't eat breakfast

i would add almond milk as an option for coffee/breakfast

staff was super nice. pool was clean. breakfast was good. great stay for an affordable price.

the fairfield is more modern and cleaner, the wifi is more reliable, and the gym and pool are nice to have

husband and i are early risers so the breakfast times were fine for us

the breakfast was wonderful-juice, coffee, tea, oatmeal, cold cereal, fresh fruit, two egg dishes,

the gym was much smaller than expected

(probably just never had this room setup before) noisy kids next door

out a great hotel safe and clean and not loud staff was nice and helpful clean rooms and great breakfast

breakfast was lame

enjoyed the breakfast, bath, peace

coffee was much to strong but the rest of the breakfast was very good.

breakfasts

pool was nice. good breakfast. waffle maker:). clean room. nice staff

huge room ,good breakfast-

the breakfast was good enough especially the fresh waffle. the gym was good size.

clean room, nice staff and a great sleep! breakfast was excellent!!

staff, breakfast, room was clean and comfy.

value, breakfast

they have breakfast by the way

the fitness room had no extra towels and requested that we clean off the equipment after use, but there

variety of breakfast items, fitness center, location

free breakfast was great

location, parking, staff, easy in easy out,

i slept well and felt safe in the parking lot late at night when i checked in

however there were 6 other signs on post in the parking lot directing us to a different entrance

lots of parking, nice room, clean and quiet

minor issue with the limited amount of parking close to the rooms

tea and some simple snacks, fruit and juice available 24/7 which was amazing when travelling with kids who want snacks at odd times

nice to have laundry, don't usually need it, but this time we did

the gym.

away from vending machine because my dad is a very light sleeper and we got the rooms next to gym, public bathroom and vending machine; second, the breakfast was not very good and there is no

breakfast, free parking, helpful front desk staff, laundry room $1

spa is the best in the area

the service at the bar was mediocre

the spa was just down the hall from our rooms

at the hotel there was again no information in the room concerning spa facilities nor meal times

excellent spa facilities

pool water needs to be heated.

had kids knocking on my door first 2 hours

pool was a plus

clean, pool, outdoor seating area! mini bar at front desk

pool more than compensated for this missing piece of exercise equipment

the breakfast room was the largest and most comfortable that we had ever been in

staff was super great the stay i was there the inside pool was awsome my daughter love ud83dudc95 it will recommend to anyone

i had fun its was my 3rd oldest 13th birthday and he really loves the warm pool.

the pool is amazing and my kids love it so much we will return

we used the pool and spa it was neat and clean

the room was spacious and gave you a private parking space for the location of the room..

it snow a lot, and they kept the parking lot clear.

there were a few adults under the influence that were hanging in the parking lot and were verbal not swearing, but made me uncomfortable and the room by us was loud

the parking lot is small but good spaces to park

guy working on his motorcycle in the parking lot reving his engine for hours

my cats were allowed- for a small pet fee

breakfast was good

some of the breakfast tables needed to be wiped down with a sterilising wet wipe

breakfast items stocked early with good quality coffee

breakfast was simple but good

i hear the pool and hot tub were excellent and breakfast was available in the am

the indoor pool

fitness center and pool were top quality

was super welcoming and helpful with room and pool access

also appreciated the complementary bottled water and chocolates for guests

breakfast, cleanliness, the pool

super clean and comfortable room, great swimming pool and breakfast. friendly staff.

kids had a blast for our staycation

pool, hot tub, and breakfast buffet

staff and a pool for the kids to play in and hot tub in the same area for wife and i to relax in

breakfast was perfect!

pool, breakfast and gym were averagely good

conditioner, shower gel and lotion already in the bathroom in big bottles and having a real breakfast than just donuts and cereal was a huge plus for our family

pool and whirlpool was great

we loved that there was a pool

room had bad view ... overlooking parking lot

and quiet and very good parking

they even had parking lot plowed and created access to snowed in vehicles by snow blowing between cars

plenty of parking

parking lot kind of far away from entrance.

not easy to get out of the parking lot due to the location

parking right outside of the room was so

first floor. easy walk in from parking spot.

front counter help was fast and courteous. nice location, easy parking.

easy parking outside your door

i was near the pool entrance, like i requested

clean , comfortable and a great breakfast in the morning

rooms are clean and great breakfast! staff are nice as well.

liked the location, and the staff was great, the pool was clean, breakfast was good

breakfast

an excellent home style hot breakfast with fresh fruit

location, very clean, decent weight room as far as hotels go, the pool is clean and taken care, nice breakfast including egg, sausage, etc, and they gave us a quiet

breakfast very good and the pool and jacuzzi provided much needed relaxation

breakfast was amazing, beds soft, clean, easy check in and out

very clean, decent weight room as far as hotels go, the pool is clean and taken care, nice breakfast including egg, sausage, etc, and they gave us a quiet room on

the breakfast was very good!

this morning when i checked out, 2 housekeepers were hauling a large bin of laundry up the stairs, clearly struggling and sweating and swearing loudly

showed emergency exits; but it did not show how to navigate interior hallways to get to lobby & breakfast area

was expecting a little more in the breakfast

the fellow in charge of breakfast has been there as long as i can remember and is awesome!

nice pool and hot tub

breakfast, european style shampoo ( no little bottles for me to hoard), fire pit, comfy bed

it was quite, good location. the breakfast was very good.

manager was very helpful and the pool hvac had broken just prior to our arrival

the breakfast offered several options and was perfect for a traveling family

at breakfast the employee was so kind and helpful and the selection was more than i would have dreamed

the pool and gym amenities were great too

bed was amazingly comfortable, cleanliness, pool and hot tub availability.

a great stay; from the friendly staff at check in, spotless room, comfortable beds and wonderful breakfast

i enjoy the breakfast and the entire hotel was so clean .... staff were friendly

the breakfast

went for my daughter's gymnastics states competition and we stood one night

although i enjoyed the breakfast, the coffee was not good.

breakfast was good, it's always nice to have breakfast before leaving for the day!

nice and clean and good breakfast

pool was small

the bed was very comfortable and the pool great

pool which was open was very cold

we asked for early check in and they had several rooms ready

also i was charged for a pet fee which i had no such pet with me during my stay