fantastic facility, we even used the pool while it was snowing outside!

free coffee 24/7 and breakfast in the morning from 6-10am

besides the great room and very helpful staff, i thought the breakfast options were wonderful.

breakfast hours were inconvenient for my party

breakfast could have been better

the breakfast

love the breakfast space and the food was good

breakfast was great

the breakfast opening at six was perfect for me and it was tasty and filling

no hot breakfast and high carb sugary options

very comfortable and good breakfast

my husband was in the hospital and needed a place to sleep and do laundry

up for graduation and this was clean, has free breakfast, staff was very personable

the breakfast spread was lacking, but fine overall

didn’t eat breakfast

pool wasn’t open half our stay

the staff was great. the room was clean. the pool was opened.

the breakfast has a lot of choices and were good

the pool and hot tub downstairs were open until 10 pm

kids running around late at night. shower curtain had mold on it lamp shades were in bad shape

i book for the pool and my kids were disappointed

the pool was cold! brrr.

like the pool and the gym

our kids hadn’t eaten since the day before

good free breakfast

convenient to the highway as well as a nearby casino.

we had the pool to ourselves

close to darien lake and casino clean

floor in hall and elevator wet from kids running out of pool.

the gym wasn't fully functional so i missed some of my workouts, which was a bummer.

didn't like the breakfast at all not enough selections

standard hotel warm breakfast and excellent coffee (breakfast area)

it was very clean and comfortable and had a good breakfast in the morning

breakfast is great. love the location right off the thruway and close to shops/restaurants

did not have the breakfast but it smelled very good

fresh well stocked and attended by staff location was convenient and they even had a shuttle to casino

breakfast was very nice, waffles, eggs sausage , cereal, fruit, juices, hot coffee

the breakfast spread was nice

restaurants, stores and casino are all near by

breakfast was great

spa & pool were unavailable

left a day early, it was due to the kids running around, up and down the hallway

great location staff was very nice and helpful breakfast was yummy

tailgating in parking lot (outside our window), pool area occupied with a bunch of little kids in the hot tub

that the pool wasn't in use!

price for the water park was a little high however there were quite a few staff members and you were given tokens

one thing did not like was the indoor water park was not open

the kids and families who were using the inside water park area seemed to be having fun, and the area appeared clean and well

water park

price of the water park for just 1 hr before the wedding we paid 58 dollars a little bit to

we located a 1st floor door that lead to the outside to travel across to the parking lot and back into

clean, the staff was super friendly, comfortable bed, great parking, breakfast buffet was excellent

entrance from parking lot to the hotel rooms was inconvenient and badly designed, esp for elderly or those with

of the customer parking leaves something to be desired, e

free, well lit, parking across the street from the hotel

the breakfast was nice and expected. i like having several hot options.

it offers many amenities: gym, pool, laundry facilities, fire pit , grilling area and awesome breakfasts every morning

no pastries offered at breakfast but that is so minor

pool was a little chilly, but it was okay.

loved the kitchenette - good size fridge/freezer

awesome breakfast

breakfast is basic cereal, muffins/toast, waffles, juice, milk, and yogurt but it met my needs

i also ended up choosing this one for the gym

for her services i also want to thank the older gentleman who helped me in the morning with late check out

room smelled of gym socks, smoke, and musty

the parking in the back is very convenient and the door is right near the elevators so you don't walk

location to highway and shopping. free parking on-site. pleasant staff.

clean, friendly staff, free parking and shuttle to the airport.

the stairway to the back parking lot was dirty and covered with cigarette butts

way to parking lot if handicap spaces are all full

property very nice the breakfast could have been better

late check out

…i have service dogs with me and the rooms were spacious enough for my 2 dogs and my 2 kids

clean comfortable room with full kitchen. breakfast sunday am was very nice.

breakfast was great and it was quite and my kids enjoyed playing with other families at the

and canadian bacon breakfast was delicious

the front desk staff was very cordial and efficient. wish we had more time for the pool and gym.

breakfast was adequate.

i enjoyed the breakfast. and i loved the comfort of the room.

pool is way to small ! kids over powered this small pool .

breakfast with real name brand foods, a washer and dryer for guests, cable, clean modern looking

excellent breakfast. wonderful staff. nice room.

we were running late and looking for a quick stop for breakfast

the breakfast was delicious, the staff is very friendly. the rooms were nice and clean.

clean, helpful staff, good breakfast.

pool was quite cold.

no pool

great room, great breakfast, pool was heated and nice, staff was very friendly

cleanliness, the lobby and free coffee, tea and breakfast

pool water was very cloudy, taken in the consideration there were lots of people in and out and a

not to mention that the people that were next door to me i think we're living there and they had kids and they were screaming hollering all night long never stay

of jesus i cast you out amen” and a woman arguing on the phone in the hall while yelling at her kids to “get back in the room”

hotel filthy, kids unattended to,debris all over, no elevators,smells of drugs,on-going party

laundry facilities on site

the room size the vending area the laundry area

breakfast was a little weak

snacks in the lobby in the evening and full breakfast

1st night we got woke at 3am by the room next to us locking their kids out of the room

staff weren't on the same page for the pool policy didn't like that..

the breakfast was great

breakfast

staff was great.. my kids loved the pool breakfast was okay

breakfast poor at 4 am!

not advised there was no shuttle operating due to covid

good, and if you have too much luggage to walk across the street to the airport, there is a free shuttle available (just ask the desk)

me in was really short with me and rude when i asked if i could take take couple masks for my kids that were put out for the public to use

the breakfast area was too cramped to try and get 2 kids breakfast

the gym

full kitchen and all of the things you could ever need to use

spacious room with full kitchen

staff and helpful shuttle service to university of rochester athletic facilities - gym

room, beds, pool, bathroom where great

shuttle service to strong mem hosp

no shuttle, no room service despite both being listed here and being reasonable i made the choice of

the hotel is very secured with a nice swimming pool and a gym

we didn't use the pool, but it looked welcoming and warm

the pool and hot tub were well needed, the beds were great as was the staff

pool water a bit cold

6 kids (6 - 14) unmasked running in hall all nite and no experienced staff at the desk

bigger pool towels but was fine

the pool water is warm and they have pool toys for the kids

convenient location for competition at local ninja gym. very pleasant staff.

the breakfast place a little bit small...

smile and cheerful attitude, making us feel so welcome (even with a group of sleepy college kids)

they let their kids run up and down the halls and make noise and think nothing of it

upon arrival in that room, there was dirty laundry hanging from the shower pipe, so, upon notifying the front desk of this encounter, the desk

i love how they have the swimming pool and a gym in the hotel

breakfast was always on point check-in was easy they had hot fresh cookies at night time for my

room we were assigned to you was dirty in the bathroom, tv didn't work, laundry room with loud music was next to our heads

great shower, comfy beds jacuzzi was great and breakfast was delicious.

i enjoyed the décor, the lobby and bar area were spacious and well appointed

location!! great pool great breakfast! really great linens!!

it was clean and nice. the staff was great. the free bar was the best!

location!! great pool great breakfast! really great linens!!

we went on new years eve, the bar restaurant was not open.

parking lot was in a weird spot and hard to figure out how to get into it when they have the valet

it was centrally located, had onsite free parking in the mid of downtown

i also appreciated that parking was provided at no additional charge and the building was secure so i felt very safe as a

full time security for the parking lot, excellent interior, charming room that made my wife gasp

parking was private you felt like you can leave your car door unlocked if you forgot to lock it and

my son mentioned some of the gym equipment/exercises machines were out not working

excellent breakfast, nice rooms

has a pool and a gym

the room was on the smaller size. breakfast selection was rather basic but ok to start the day.

the water dispenser in the gym was empty the entire time i was staying at the hotel despite reporting it was empty

was really neat, bedroom was nice, kitchenette fully equipped, awesome breakfast, and great location near everything

location, front desk employees, the pool and clean facility

wanted to get in pool but it was too cold in the hallways last night maybe heated pools

pool temperature was so perfect after this super cold

pool and fitness center are top-notch for a hotel in this class

convenient location . like the fact that it has a restaurant and bar on the property

absolutely loved the bar staff

the location was great. the bar was great. the accommodations were fantastic. had a great time.

great location, nice atrium, pool, and fitness center.

a friday night the bar closed very early which is a main reason we stayed there, so we didnt have to leave

free shuttle to our event

it was clean and beautiful and the staff were amazing! loved the bar area!

modern, comfy bed, bar in lobby

staff was great from check in to coffee/ bar

fast easy early check in.

best of all—the rooftop bar (hatties) with *amazing* sunset view over rochester

room was very clean and good size, bar and restaurant were quite good, and the location was perfect for walking to museums and

great gym with well maintained equipment and rowing machine.

beautiful bar on the roof and great restaurant in the lobby

top bar beautuful with great outdoor fire pit and best views of the city but small

enjoyed the neighborhood and off street parking

onsite parking is provided

parking, but we were able to get a spot

private parking behind residence

clean and comfy room with no problem parking

parking was a little rough because it seems like it was busy that weekend, but it was in a parking

rking is in the back)

on-site parking was full when we returned from dinner so we had to park across the street at the museum

a sign saying which door to use would've also been nice, as we tried the door closest to the parking lot first before realizing the door was to the left up the stairs

parking was adjacent to to the property

the staff was friendly, the room was comfortable and the kitchen had everything we needed.

as clean with kitchen appliances ie stove was attrociuos, oven evenworst

breakfast was good . location for college and shopping good

we were told at 8:45 by kitchen staff that no more meat selections would be prepared or coming out of the kitchen

the one person we saw working was making himself a waffle and taking it to the kitchen to eat instead of taking care of what needed to be done

the pool

loved the gym and pool

the breakfast was good enough especially the fresh waffle. the gym was good size.

loved the gym and pool

the free fresh hot cookies,,beds were very comfortable and pool was great for relaxation

the breakfast. hotel employee for the sunday breakfast was awesome.

free breakfast was great

the fitness room had no extra towels and requested that we clean off the equipment after use, but there

breakfast. no one from staff brings another food. no one cares about you

pool and fitness center were

the hotel had a washer if you wanted to wash some clothes and a gym

late check out was a bonus

was over the laundry, which was in use at 7 am

property is good, not much options of food for breakfast but was fine

no pool or extras for kids .

clean, pool, outdoor seating area! mini bar at front desk

the room and the pool

had kids knocking on my door first 2 hours

pool was great for the kids and the fire pit

pool water needs to be heated.