is excellent, proximity to quick casual dining, on site laundry is spacious

the front desk staff is amazing and the wine bar is definitely a place to stop

wine bar was excellent

location, brewery, kitchen, etc

vey comfortable and had a seperate sitting area with a 2 tv, coffee bar and mini fridge

newly renovated cabin. had everything we needed. clean and modern. nice bathroom and kitchen.

an updated motel room while there was rooms inside the resort much larger did not require a kitchen but not available and

loved the grounds and the tavern and the elevated kitchen

too busy sitting at bar and having drinks with other guests i would assume

paper in room would have been nice so i didn't have to write note about water on mirror w/soap bar for housekeeping

the bar was unique

restaurant and bar staff made us feel as though they resented us

restaurant and bar very nice, food very good, very comfortable place overall.

there is a coffee/wine bar in the lobby

will find some in your room), there are bikes to take a spin around town, reception area has a bar for vine in the evenings, & breakfast drinks

the decor of the main living room/bar/check-in area was so tastefully done, warm, and welcoming

we loved the little wine bar and coffee bar in front

welcome by turning the lights on in the room, proving a s’mores kit, free and a paid coffee bar, banana bread and a wood burning stove in the lobby

we enjoyed our stay and our furry kids were pampered

we loved the balcony, comfortable bedding, beautiful wine glasses in the room, great continental breakfast and cozy lobby with the fireplace

can only mention something about the breakfast, since i have just recently retired from working overseas and used to the breakfasts

wish there were more wheat free selections for breakfast

do to covid we did not utilize the breakfast.

parking was well lit

i trust hamptons for their quality, safety, free parking, and customer service.

clean and comfortable, plenty of parking, decent hot breakfast.

could use alittle more lighting in parking lot

breakfast was outstanding.

daughter and son in law ate breakfast and said it was excellent

breakfast was yummy

breakfast ok for a continental.....pleasant staff, nice accomodations...

i wish i had tried the pool, but time didn't allow for it

we loved the indoor pool & free breakfast

no breakfast.

we've stayed here before and love it there isn't a breakfast or anything like it

no breakfast and the hot water was barely warm!

early check in

also there was no coffee available until like 7:38 in the morning there was also a very limited breakfast items and not some of the items that the website stated the water pressure in the shower

pet friendly hotel and when we got there they wanted to charge a pet fee

glass hanging in kitchen window of the two bedroom cottage air conditioner leaning in window and secured with only

when booking it didn't note a pet fee and they tried to add that

if you book online, when you arrive with a pet, sapphire inn will add a pet fee

didn't use room service or kitchen facilities, so i can't really comment on those

healthier hot breakfast choices. egg whites maybe?

easy check in. nice, clean pool. close to restaurant and shopping.

only problem we had was that after only being in the pool about 6 minutes we were asked to leave due to maintenance i believe

they should add a filter to the laundry room' s window to avoid the waste to go in the pool area

room, friendliness and fitness center were great.

very valuable as i came with a small motorcycle trailer and able to park trailer and car in safe spot

property is in need of upkeep and updates. laundry facilities smelled damp and musty

it has laundry, a hiker box and is close to amenities.

a little dated, it was clean and had all required amenities like small fridge, microwave, tv, laundry on site

well lit parking lot, felt safe

i especially like that one of the franklin hiker shuttle stops was in the hotel parking lot

paper thin, and faced the parking lot

the spaces in the parking lot were tight, making it

hotel especially back by the dumpster had an enormous amount of loose garbage blowing around the parking lot and the grass area

the staff was very helpful, even with our late check out and their use of technology for keyless entry and auto messages is helpful

the parking lot entrance was awkward. the only usb port near the bed had no power going to it.

small room, inadequate parking,

tight parking

well lit parking and generous width parking

pool, river views and river side fire pits were all freakin awesome

breakfast was very good and free

hot tub the pool and the view the fire pits and the picinc tables and the staff was very friendly and

breakfast was always delicious

breakfast was decent for grab & go

the pool stayed open later

has a pool and corn hole boards but the pool closes at 8pm and they also put the corn hole boards up at

they had a nice fire pit and pool

the pool hours could be extended.

we got there early and were able to have an early check in at 1:00

up and met my 2 brothers to play golf

patel flashed me a post it note that showed $50/pet fee

00 booking fee, plus the pet fee had gone up

were the problem change wording to say there is a pet fee not that there may be a pet fee

), the casino and bryson city

great location, clean, pool and breakfast

booked this room with the belief that it was only 8 miles from harrah's casino

i also liked that it wasn''t too far from the casino

pet fee seemed a bit steep for 2 well behaved clean dogs

in was a little stressful as we were trying to keep our kids occupied while the guy at the front desk was on the phone for a good while before

on our hallway was little kids that always seemed to be fussing

super clean. awesome shower. great breakfast choices.

room was big, had a pull out sleeper for the kids, we were allowed to check in much earlier, but we decided to check out the neighboring towns

it was disappointing to plan on breakfast for kids at the hotel and not even have drinks for them--not even a pitcher of water

they definitely could use more parking spaces

part of the parking lot had no lighting.

easy access to a fourth floor room from the parking lot to the front desk in an elevator to the farthest room in the hall

cleanliness, location, quietness of rooms, breakfast and parking

we needed up parking at opposite side

breakfast just ok. restaurant not open. not clear there was no ac

nice breakfast

the breakfast buffet was perfect

100 year old lodge it was like walking back in time excellent breakfast

conversation with sweet penelope who does an outstanding job serving delicious coffee & homemade breakfast biscuits

we had the loft spa suite which was fabulous

in room gas fireplace & soaking tub in our spa suite was excellent

with a soaking bathtub and fireplace, quiet and peaceful setting , friendly staff on the phone, early check in, beautifully kept ground & trails

breakfast was started at 6:00 am and the breakfast area is so clean and smells good

clean...friendly staff...free breakfast was very good

the breakfast was just the right amount of food, but lacked any fruit

nice clean room, good breakfast and excellent staff

pool great and family oriented

no breakfast. (i do understand that it is because of covid, lobby was not open)

the pool was clean

friendly staff, clean comfortable rooms, nice breakfast, good price, great location

pool was great

breakfast.

$25 per day pet fee was not advertised. we felt that was excessive.

- cigarette smoke and buds all around - worn out sign, rooms, reception area - very high $25 pet fee for a 2 star

the pet fee was too high. pet fees should be mentioned up front.

no mention of pet fee that i saw while making the reservation

location was great. $25.00 pet fee was great.

parking

long walk from parking lot.

the parking deck had holes in the concrete. kind of scary

parking, baggage handling

long walk from parking deck.

i enjoyed my stay an the breakfast was ok

i only had yogurt for breakfast so i won’t give it a bad rating but setup was nice

pleasant staff, allowed early check in when i arrived earlier than expected.

the sink wouldn't drain very well, and the breakfast was dull.

continental breakfast was very skimpy, but not a deal breaker for the price.

very good breakfast

the breakfast choices.

the spa tub was amazing and love that we could opened the window just enough to get the fall crisp air

friendly staff great location and great breakfast

check in and out easy .everything was clean and very good breakfast

the close proximity to the casino

the breakfast was exceptionally good as well

breakfast was very good,had a nice selection of foods and coffee 24/7

the lady doing breakfast was excellent

convenient to the casino and easy check in and out. very helpful staff.

accommodating and suggested that we change into bathing suits in the lobby restroom and enjoy the pool while we waited for our room

pool was clean and great

clean, comfortable, nice pool and hot tub, direct across street from the casino.

the breakfast was good! pool and hot tub was great!

nice pool with hot tub

the hot breakfast was a delicious surprise

very clean room,bathroom etc. excelent staff,terrific breakfast!!!.

acceptable breakfast

breakfast was great.

didn't have breakfast

breakfast was a little down played but was really good didn’t have a lot to choose from but for kids it’s was ok for adults it wasn’t the best

and very uncomfortable, the staff was not at the counter twice when i went to the lobby and no early check in on a sunday at 3pm

foot step from kids running and jumping

kids were alil disappointed about the wi-fi didn't have a good signal.

like the conveners my parking spot was to my front door the convenience to the pool

location was great .staff was great and breakfast was excellent

the breakfast was good and plentiful

breakfast was tasty

we had a clean environment and very friendly staff! the breakfast was soo good too!

the free breakfast was very good and the breakfast room was large and nicely furnished

pool was clean but it was no advertised as being de-attached from the building

there was no enclosed walkway to the pool and it was cold outside

is the only place w indoor pool and hot tub

i just wish that it didn't say there is a heated pool because it's indoors but not heated

the pool was very nice

it was also nice to have a decent breakfast available

breakfast was good

when i go back to the smokey's with my kids i'll lodge at the cherokee inn again and show them this prettiest of cities

the breakfast buffet was excellent also the elk came through for usright outside the window!!!!

room, friendly hotel staff, excellent breakfast and great location

the breakfast selection.

the breakfast was very good and the lady that was managing the kitchen was top notch and on top of it

we had to drive to the lobby area for breakfast

the breakfast was fantastic

breakfast was good

breakfast was just muffins, coffee, and juice

guest laundry was was needlessly expensive

the breakfast room was awesome and

we didn't like was that random people who were not guests at the hotel came and used the outdoor pool

and i loved that i could do my laundry before we left

the pool was clean and in good repair

they all talked to me when they saw me in the hallway or while eating breakfast

breakfast wasn’t what i thought it would be.

the hotel also has a coin operated laundry

no meats or eggs for breakfast.

very close to the harrah's casino and downtown cherokee

the staff was friendly. clean room. the pool is nice with a great kiddie pool.

i could easily hear the kids next door

this is the cherokee experience everyone should have… it was so close to everything the casino, shopping and good food

5 minutes from casino

quiet and had ev charger for my vehicle

did not protake of the breakfast.

was great, the location in town was perfect for shopping, food and trout fishing, the continental breakfast provided was just right to start the day, especially the cool waffle maker

nice people, clean, nice pool, great value for the money.

the pool is on the street beside a gas station

the steps going into the pool, they were a little steep for an old woman

the room is clean, the bed is comfortable and the breakfast is incredibly tasty and served in high style

the inn also provides a private bar and made a fresh charcuterie board onsite

try not to miss breakfast unless you can't get out of the comfy bed

breakfast, included in our stay, was delicious, filling, the china pattern was so beautiful, the

the breakfast was excellent

more amenities open like the restaurant, indoor pool, spa, etc.

gym, indoor pool were great

lots of amenities onsite - restaurants, spa, pool, golf and more

the kids like the indoor and outdoor pools

having the indoor pool since it was raining and cold while we were their

excellent facilities with a great bar and restaurant.

there should be at least one grab bar in the shower

pool and gym missing no breakfast/dinner offered, but plenty shops around

great location, beautiful rooms, beautiful lobby and bar space!

plus an on-site bar and restaurant was also nice

dog friendly with reasonable pet fee

pool was clean but it was not for someone with a walking problem

we were disappointed the pool wasn't up and running

only downside is the pool is small and the motel is located on a busy four lane road

everything was very good. didn't go to breakfast.

) pool was wonderful

very clean and quiet; right off the highway; quiet pool; comfy bed; big tv.

lovely indoor pool and sap pool

the pool and breakfast were great

the breakfast wasn't appetizing.

clean pool towels; bathroom is tight with - must close door completely to get to shower; breakfast area