trash, beer bottles/cans and food was strewn about in the parking lot

beds very hard. should be easier way to get off porch down to river. parking is very very tight.

) ample parking space very clean room and bathroom free

,coffee pot,and parking in front of the door to our room

but the room we had was overlooking the highway and parking lot

everything was great / parking was a bit tight

parking was never an issue

garage parking a plus

was clean & parking was great

beds, good water pressure, common fire ring to share stories with other visitors, parking for motocycle trailers very secure and safe vibe

no mention of pet fee that i saw while making the reservation

$25 per day pet fee was not advertised. we felt that was excessive.

the pet fee was too high. pet fees should be mentioned up front.

- cigarette smoke and buds all around - worn out sign, rooms, reception area - very high $25 pet fee for a 2 star

location was great. $25.00 pet fee was great.

indoor pool is big and the kids loved it

is the only place w indoor pool and hot tub

whirlpool tub was awesome

it was a great value and my children and grandchildren enjoyed the heated pool

i just wish that it didn't say there is a heated pool because it's indoors but not heated

the breakfast was fantastic

we had to drive to the lobby area for breakfast

the breakfast was very good and the lady that was managing the kitchen was top notch and on top of it

time staying here and i must say even though there was no breakfast the room was nice and clean

the breakfast selection.

two was the breakfast never varied, always eggs, sausage, biscuits, gravy, cereal, and pastries

great breakfast

didn't eat breakfast but my room was great and clean

i think the carpet needs to be clean or replace and i wish that they would change their breakfast bar like some bacon grits

breakfast was tasty

small seating area next to swimming pool could use upgrade

breakfast not staffed and items not filled

that the pool closed. had to unplug tv & fridge to use microwave in room, no light bulb in lamp

just a suggestion about the pool, it could use a update, the pool liner is faded and it makes the pool water look green, but

breakfast was awesome

it was close to food, casino, and grocery store if you forgot anything at home

check in and out easy .everything was clean and very good breakfast

wish the pool stayed open until 10pm instead of 9pm.

is by far one of the best hotels near the casino

the pool was amazing and the staff was professional, knowledgeable, and had great customer service

you can actually sit down for breakfast, though the choices are limited

convenient and clean. love the rooms by the pool! will def be back! soon ud83dude1d

i didn’t like not having a continental breakfast included.

and very uncomfortable, the staff was not at the counter twice when i went to the lobby and no early check in on a sunday at 3pm

no breakfast

above average for sure. it was a real breakfast.

didn't have breakfast

acceptable breakfast

the hot breakfast was a delicious surprise

very clean room,bathroom etc. excelent staff,terrific breakfast!!!.

breakfast muffins were terrible

nice clean and close to casino!!!! hot tub and pool very clean too.

please add breakfast sandwiches to your menu. we could simply microwave them. thank you.

that they don’t cook breakfast- meat. only waffles. thats a disappointmented

the breakfast was good! pool and hot tub was great!

the lady doing breakfast was excellent

didn’t eat breakfast, everything was great

very clean and close to casino

breakfast was great! great staff!

pool made it an awesome trip for the kids in the month of december

breakfast could offer a better selection.

right across the road to casino.

to the casino we could walk there

right across from casino, close to restaurants and a convenience store!!!

breakfast was good too

we had the loft spa suite which was fabulous

in room gas fireplace & soaking tub in our spa suite was excellent

with a soaking bathtub and fireplace, quiet and peaceful setting , friendly staff on the phone, early check in, beautifully kept ground & trails

long walk from parking deck.

long walk from parking lot.

extremely clean, high quality toiletries, soft beds, spacious, parking included in resort fee

parking

parking, baggage handling

virtually brand new property with outdoor pool and hot tub.

not very good for the breakfast.i understand why you had to go to the bag meal

everything was fine. i always count on a laundry bag and there was none

amenities for the guests, such as pool, hot tub, gym, free great breakfast, of course wifi

breakfast was good and the location was perfect

the pool water was too cold - freezing to swim in.

the property was clean and had a nice indoor swimming pool.

we enjoyed the pool and hot tub

pool was an added bonus - big enough to actually swim and loungers outside to catch a bit of sun

break area and pool areas are really nice and they also have great hang out rockers with a nice view

plenty of parking

clean, great staff, great location. safe parking.

parking around the facility was very convenient, and the lady that checked us in was very humorous

easy to find, plenty of parking, family friendly.

great location, good parking

the parking lot is a little tight.

the parking was a little crazy, but not so bad. the staff were very nice and helpful.

parking was a little tight.

parking is a little tight, but i have a small car. so, it was ok.

at first parking was a problem

have more coffee pods in the rooms while covid keeps breakfast area closed

they all talked to me when they saw me in the hallway or while eating breakfast

the hotel also has a coin operated laundry

enjoyed the pool too

breakfast, but the location is small and i think that it is great that the offer breakfast.

the grounds were clean,pool was nice staff was friendly

machine -laundry areaud83dudc4d -dog friendly -green space -clean -inexpensive -comfortable bed -fridge in

pool had lots of kids and people when we got there, who we later saw leaving and going to campground or houses

i enjoyed the pool and the courtyard is nicely landscaped with beautiful plants and bushes

i liked the location and the kids loved the pool.

wish there were a few breakfast items for kids.

the pool was great, kids loved it! perfect for littles and big kids.

easy access to pool for kids,nicely landscaped .well kept up.

location, close to all the things, the oconoluftee indian village, unto these hills, and the casino without being in the middle of the crowds and traffic and just minutes to the great smoky

everything great smelling room, good water pressure, nice pool, everyone very friendly

clean, quiet room. convenient access just off highway. easy parking. decent breakfast.

no parking and tv didn t work

part of the parking lot had no lighting.

easy access and plentiful parking.

easy access to a fourth floor room from the parking lot to the front desk in an elevator to the farthest room in the hall

kids loved the pancake machine

property was great , the rooms were clean the staff was very nice , the breakfast was tasty

breakfast incredible! pool & jacuzzi were clean & excellent.

pool was warm, place was clean and staff was amazing

the three reasons i booked here was the pool for the kids, the hot tub for me, and the big breakfast

breakfast was very good and free

location was nice a short ride to the casino, friendly staff , easy fast check in , the riverview was amazing

extremely noisy all day up until closing time with inconsiderate guests and noisy kids slamming doors and making ridiculous noise

breakfast was enough

beds were comfortable, room was clean with everything in working order, and the breakfast was very good

tight parking

the parking lot entrance was awkward. the only usb port near the bed had no power going to it.

small room, inadequate parking,

well lit parking and generous width parking

the staff was very helpful, even with our late check out and their use of technology for keyless entry and auto messages is helpful

pool was not functioning and not repaired during my stay

easy check in. nice, clean pool. close to restaurant and shopping.

it was clean. the staff was nice and they served a full breakfast.

very clean and good breakfast

cost of snacks. signage about pool

pet fee too high

i also liked that it wasn''t too far from the casino

our daughter loved the pool

staff friendly, very nice fitness room, adequate breakfast

wasn’t really aware until i got there that there was a pet fee that was charged per day

it has a beautiful pool with a pool room that has tons of games

i chose the 'mountain view' room, as opposed to the 'pool view' room, it would have been nice to know that the 'mountain view' room required climbing a

the pool was so nice after an early september day

bar and bistro was so enjoyable

really wish the on-site restaurant and bar had been open

2 creeks, pool, grills, plenty of places to sit, corn hole, just an all around nice little place

nostalgic motel with clean rooms, pool and laundry

loves the grounds pool and creek very kid friendly

nice quiet place for you to go to. you can sit by the creek or swim in the pool. very relaxing

pool was also closed due to covid

breakfast just ok. restaurant not open. not clear there was no ac

100 year old lodge it was like walking back in time excellent breakfast

there was also no breakfast ( they ran out) during the week …they have a beautiful breakfast during the weekend

the breakfast buffet was perfect

nice breakfast

the property is absolutely gorgeous we loved the spa tube

our kids loved the pool as well, it was very well maintained

spa tub and size of room.

we had to call the front desk and they sent the laundry girl up and not a house keeper to

beds, friendly staff, clean rooms, screened in porches, updated bathroom, had laundry room, pool, hot tubs plenty of outdoor seating by the creek as well as picnic area with a

that breakfast wasn't serverd and the gym wasnt open and the pool was dirty

they assisted up with whatever we needed and a wonderful breakfast buffet

the view from our room of the creek and the pool was awesome kids enjoyed swimming and the breakfast was

great staff and great breakfast

the pool was cold but said it was heated and pics shows free weights in gym but nothings in there like that at all

the location and it had a jacuzzi and a full kitchen

we love that the kitchen was fully equip

jetted hot tub in the room with a full kitchen and a separate bathroom with a shower

saw a playground and pool that we’d love to experience in warmer months when we hope to return

place is small,but clean....cold ac and we had the pool to ourselves.

they clean up regularly, parking space was ample, not noisy

parking was very minimal, and very overcrowded

liked the desk personal, the cleaning personal, parking my motorcycle in a well lit parking lot along with security cameras allowed me to

needs motorcycle parking with shelter!!

well lite parking lot

the hot tub and pool was nice especially the hot tub was very relaxing

loved the breakfast and location of the hotel.

great location. indoor pool and hot tub.

there was a bunch of kids in the hot tub so we couldn't get in it

my kids don't say

great thick towels, very clean, all kitchen utensils you need was available, very accommodating, everything you need for the fire is

was nice, as was the kitchen table & chairs & the completely equipped kitchen

the kitchen wad fully equipped to cook

the pet fee is very reasonable

cozy place to stay lovely cozy beds, in the suite room i had it had a small kitchen,couch , dining table, wardrobe, 2 beds, full bathroom ,heating light in the bathroom

parking area a bit small and cramped but overall okay

location parking

a nice place to stay easy to get to good parking nice people rooms were clean beds were

clean, neat layout, nice staff, very quiet, everything worked as it should, parking great

small parking lot and half of it is reserved for the mini golf business

the property was beautiful, especially around the pool

was friendly and helpful, the room was clean and the bed was comfy we are loved the pool and location would stay again

we loved the porch and the beds and really loved the pool and the coolness of the mountains

even though it is winter, the swimming pool located outside and in front of the motel and right next to the road looked green and just not

pool a little to cool for me bit granddaughter swam everyday.

is great for kids and adults

a group of kids in hot tub under 12 years old late at night

kids love the indoor pool location was great

the price for a clean hotel with an indoor pool.

room was clean but the kids upstairs kept running all

it’s a comfortable place to be. staff are exceptional. the pool area was nice and clean

pool was closed.

let me park trailer and truck in grass area and my bike in room parking space

there's a pool that looked nice, but i didn't use it - there are picnic tables in that area, too

and the pool was in great need of repair and a good cleaning

there was no breakfast or even coffee provided!

wasn't any breakfast provided

early check in

we've stayed here before and love it there isn't a breakfast or anything like it

no breakfast and the hot water was barely warm!

glass hanging in kitchen window of the two bedroom cottage air conditioner leaning in window and secured with only

when you're booking with a pet it doesn't mention a $75 pet fee

didn't use room service or kitchen facilities, so i can't really comment on those

pet friendly hotel and when we got there they wanted to charge a pet fee

also gave us a discount on pet fee

could use alittle more lighting in parking lot

parking was well lit

i trust hamptons for their quality, safety, free parking, and customer service.

clean and comfortable, plenty of parking, decent hot breakfast.

breakfast was very nice as well as the staff

clean, hiker friendly, pool was open. full breakfast . good price.

the pool was to cold for our 2 year old granddaughter and myself

liked everything best sleep we had in a long time my grandkids loved the pool very good convenient

i wish i had tried the pool, but time didn't allow for it

breakfast was yummy

property is in need of upkeep and updates. laundry facilities smelled damp and musty

a little dated, it was clean and had all required amenities like small fridge, microwave, tv, laundry on site

it has laundry, a hiker box and is close to amenities.

very valuable as i came with a small motorcycle trailer and able to park trailer and car in safe spot

parking lot a little small for larger vehicles but not a deal breaker by no means.

only bad thing about this place is the parking lot

the office and the parking lot were very clean

parking spots so be aware if you have a large vehicle

tub wouldn't drain. toilet bowl kept running. parking lot steep.

paper thin, and faced the parking lot

hotel especially back by the dumpster had an enormous amount of loose garbage blowing around the parking lot and the grass area

not just a parking lot like most hotels

parking lot is small

i especially like that one of the franklin hiker shuttle stops was in the hotel parking lot

too cold the heat was great in the morning and also helped dry out my wet pants from riding to breakfast the next morning

she said they were remodeling office and working on having breakfast for customers

breakfast wasn't served, we always went out and ate or brought our food back to room, it had a

didn’t get breakfast which was ok . the location was ok .

was no breakfast

pool was chilly.ud83eudd23ud83dude02

it would be nice if they had a veranda by the pool to stay out of the sun

one day the pool was closed for several hours in the middle of the day

the pool could have been cleaner.

really friendly and even allowed our family who wasn't staying there to use the pool

pool is well maintained (though we didn’t use it) and they have a fire pit that’s stocked and

the pool area, the adirondack chairs, the chairs on the porch outside of the room - it was all like

we got there early and were able to have an early check in at 1:00

there were beach towels by the pool and a fire ring with firewood

they had a nice fire pit and pool

were the problem change wording to say there is a pet fee not that there may be a pet fee

up and met my 2 brothers to play golf

00 booking fee, plus the pet fee had gone up

patel flashed me a post it note that showed $50/pet fee

it was very clean, the breakfast was very good, and it sat beside a beautiful creek

depth of 5’ on pool is wrong. only in the center is it al about 4’. and need chairs by pool

we were a bit upset that the pool wasn't filled, but that's trivial.

was nothing i did not like except maybe the breakfast

staff, pool