the pool was a bonus for the kids

kidderminster) for breakfast and tea both nights we were there which was perfect for us and the kids

sadly, we found a pair of socks and kids toy in our room which is my biggest issue

little things like the goody bag given to the kids was a lovely touch (and kept the kids quiet at the dinner

family friendly, board games and a pool table as well as the swimming pool to occupy the kids with after a day

parking motorcycle in back garden

no dedicated parking on site but there was a good amount a short walk away.

difficulty parking.

the wifi was good, room was clean

nothing they could do about it but parking was a problem.

table lamp working only with main room light and unablebto have light durring night for kids

breakfast was too early 0630am to 8:30am - not easy to make it on time when you have kids

kids playing piano for hours in the lobby

was comfortable but a lot of noise from kids running about upstairs and doors slamming

from my family is so table lamp working with main light so can by switch on durring night for kids

pole was hanging off, only 1 light worked, the 2 room, wasn't much better, tried to run my kids a bath no hot

the kitchen is a great touch

ok the room had wifi and a tv with only 4 channels and a leather sofa and a four poster bed, there hadn t

central location to all facilities . rooms really spacious. plenty of car parking spaces

a while to get anything other than normal tv to load and phone signal is poor but you get free wifi which for

fantastic grounds with loads of space for kids to explore, play and pick blackberries

lots of space for the kids to run around

was a prom going on the kids looked amazing, even though the hotel were busy, staff had time and smiles for

only thing which is not the hotels fault, was the noisy young kids running around and shouting at 2am in the

room and room service were

welcome and very informative we received excellent service at reception and in the restaurant and bar we could

everyone we interacted with from reception to the restaurant and cocktail bar were so friendly, knowledgeable

staff, room, dinner, breakfast, grounds

evening meal and breakfast good quality and presented well and hot

the choice of food on both the bar and the restaurant menus.

all in all, a perfect overnight escape from the kids, and we have already booked another two for november and

we had a few small plates to share and kids had nuggets / dish fingers and chips

kids didn t want to leave

meal and had planned to enjoy a few drinks and complete some work (which i couldn't do as the wifi wasn't working

the welcome, the ambience, the location, the food, both dinner and breakfast, and especially the pet friendly

great atmosphere with friendly staff and v pet friendly

booked to return on our motorbikes to enjoy it all again, including the extensive and safe parking

excellent freshly prepared breakfast

room was clean and a good size, but the tv and wifi could be improved.

great bar and restaurant

we stayed there two years ago and the kids insisted on staying there again

service happy staff very clean and tidy breakfast was great kids loved it all so happy

what we needed it for (stop over on our way to liverpool with 3 kids) it ticked all the boxes

double bed was dreadful tho & kids adjoining twins weren t much better

had everything we needed including a double sofa bed that was ready made up for us for the kids and the bathroom

luckily we weren t a family with kids

fruit juice was like a cordial and not even our kids would drink it

great location in a really nice town. good pubs near by and lots to do with it he kids

the breakfast and the kids bed very poor quality

we had a family room (31) for 2 adults & 2 older kids

the options were excellent and the full english breakfast delicious

onsite parking. property full of character. friendly & helpful staff.

too much trouble, she took us to our suite and showed us where our complimentary tea, coffee and breakfast was

to covid the hotel felt very empty and the bar and restaurant was closed which meant we had to drive again to

great room, perfect sevice, delicious breakfast & dinner.

the breakfast was nice with plenty of choices, even with a kids corner

we ate in the restaurant the food was fantastic and with kids eating free great value for money

food was delicious and received a 10 money off voucher, kids also eat free which is a real bonus

very accommodating with my sons oxygen needs too and also kids under 13 eat free which was a lovely bonus

the pool facilities was just right and the kids loved it just needs updating, the staff were so friendly,

checked out early,should of asked for refund,but didnt want to come in contact,with any of the kids running this

this was all served in a kids party bag with no protection from handling food due to the current covid situation

did not let me check i'm between the hours of 11-12 i had my wife and 2 little kids with me

rooms need better soundproofing if staying with kids

we booked our breakfast for the following morning and when asked what kids wanted the kids shouted pancakes

my room was a bit too far from the wifi spot so it was quite slow.

could have had 2 bedside tables with lamps and perhaps the wifi password in the room along with info for using

only refinement i can mention is that the provision of vegetarian sausages at breakfast would be a huge help to

cleaned only every other day poor wifi no vat reciept or invoice when asked to see the manger she could only

was very friendly and they even reserved us a parking spot outside because i am disabled

the kids loved it and so did we

and finally, they have an amazing kids play area with slides swings, sand out and bouncy castles

with our dogs - spent the evening in the heated tent eating a delicious meal (i had sea bass) and kids played

i was with my family, two kids, 2 and 8 years old, and my wife, and we were very comfortable

was clean and had everything we needed, could even help ourself for more hot chocolate for the kids

relaxing in room and small kids wandering in through the open patio door, as parents are not looking after

great food but could have done with a less fancy kids option

wifi was a little problematic in the bedroom area

wifi access

excellent parking, accommodation, food, staff, cleanliness, etc etc - no problems at all.

children's room just met our kids expectation

a sad experience for my wife and kids birthday

fantastic food, both evening meal and breakfast

breakfast was good quality but the best thing was the excellent staff who were far nicer than most

fantastic friendly staff. lucy in the bar was brilliant

kids run around the pool, jumping in the jacuzzi, opening steam room doors constantly and jumping

was turned on every morning at 6 am and there was a constant buzzing noise coming from it, so my kids were woken

spa pool was used by a kids club so no room to swim at that time which was disappointing.

too many kids running around screaming with no adult supervision in the pool area

whole day of travelling arrived and all i wanted like majority of folks was to shower chill order room service

location, great modern conversion, comfy bed, good kitchen and bathroom

although we did not use the kitchen, it was equipped with all necessary items for a longer stay

really well decorated and staff were very kind to offer a late check out

clean, comfortable, good kitchen facilities, great location. lovely roof garden.

communication was excellent, very accommodating, including a last-minute late check out… and small personal

so if you have kids and teenagers who like to sleep the place is not for you

in was effortless, sofa bad already made up for the 2 kids

safe parking, lovely grounds and only five miles from the m5

handy location for me. easy parking. have been before and will be back again.

greeted warmly and everything was explained , dining room times and when we asked for a late check out it was

i think that should be specified in the description, as we came with two kids who weren t able to sleep much

heaters didn't work at all on first day in both rooms.its very uncomfortable with kids.

no wifi in room only in dining room and bar

dirty laundry was stored on the

a nice bar area with original beams a heritage building

the breakfast was lovely and very big

the bar staff we also great

after an excellent nights sleep, again we were spoilt for choice at breakfast, again there was something for

free wifi was good in a data dead zone and breakfast was great with a good selection of choices and

arranged early breakfast as my son was in golf comp nearby

(there's also a golf course literally just behind it, in case you're looking for an exercise in scottish

there is not coverage for cellular service and the wifi was very poor

nestled in very nice grounds by the golf course

comfortable nights sleep, very quiet and the golf course is great for a morning run.

so handy situated in a country park with some beautiful walks and also handy for golfers having a small golf

threatened to cancel are booking, knowing it was already 11pm and we had no where to go with 2 kids and being

lovely clean virtually new accommodation with plenty of parking

kitchen area was great for making breakfast in the morning along with complimentary tea, coffee and

excellent parking

that there was a bath with lots of hot water, facilities to do basic cooking and plenty of parking

access to swimming pool great for kids, fantastic meal on site

food was pretty good and lots of kids choices

it was too expensive - nearly 50 for 2 adults and 2 kids was out of our budget with so many other options

children are friendly hotel kids love the swimming and we love the spa

charge brake fast for kids. and i missed one breakfast . they dont give me full refund.

big enclosed garden for kids

polite and helpful staff and just a lovely old fashioned pub with a great double sided inglut fireplace

jumble, a pub b&b that thinks its a country hotel, awful coffee sachets in room couldn't find the wifi code and

if the wifi was better throughout the building.

uncomfortable beds rushed book in not given any wifi code wasnt a twin room as i had asked for

the reception area is uninviting and needs a revamp my kids room and the wing they were in smelt damp and there

replied we only change them on the third day also only 1 beer on draught and it was run by young kids and bailiffs

but after spending the whole day out playing with the kids, all we needed next was a shower

kids laughed at miserable face on receptionist, thought it was a fawlty towers sketch

bath taps or shower so we had to run a bath and leave it sitting for an hour just to clean our kids

it had a pool for the kids. family room was large enough for two adults and two small children.

details as they surf the web) but the place is nice enough and relaxing (when there are no kids screaming around

all been fine - apart from limitations with jacuzzi / sauna for kids

should have set hours for kids

great location too and was a great stay with 3 kids

there should be a lounge where more mature guests could go to get away from screaming kids

8 quid for a kids portion of pasta was way to pricey and a rip off

party meant a lot of noise, kids running down corridors into the night

vet clean, friendly staff, 24 hour room service, comfy, lots of parking

room, wifi ok for email, not much else

took no more than 10 minutes to get to malvern where parking was very reasonable in the long stay for 50p an

i couldn t make breakfast as i had to leave early but room was clean and comfortable

bar service at night but no big deal

hosts, excellent breakfast really enjoyed our brief stay

early check in was granted with no problems at all, breakfast was top notch with great variety,we

we could hear the kids screaming in the next room

kids enjoyed very much ud83dude04

poor choice on drinks at breakfast for the kids there was only water or milk(meant for hot drinks) only 2 of

had a family room as we was travelling with young kids

kids and parents screaming and banging late at night

availability of kitchen facilities makes it very suitable for myself travelling with family and kids

and because signal on my ozone wasn't great i was without internet at times and when ur wiv ur kids that like

doors in my room shut very quick which can be dangerous for little kids, they are also very loud

room only had a functional snooker which the kids enjoyed all other gadget weren t

i wanted just 2rooms for myself and the little kids but a suite with 4rooms

good parking facilities, room was beautiful very clean and comfortable could not fault it

get frustrated when hotels say wifi available but it never works as multiple room are trying to share a pathetic

everything -even the close parking to room. no dragging heavy luggage

rooms were big, beds comfy, showers powerful and breakfast was plentiful and tasty

large airy room -spotless - plenty of parking welcoming atmosphere with helpful and friendly staff

oud kids in room above. screaming shouting runing.

sofa bed is a bit hard but perfect for kids, nothing we didn't like.

many uncontrolled kids at breakfast

booking a room for 2 adults and 2 kids we got a double bed and a sofa bed which is fine but they couldn't provide

the night staff were lovely and made a fuss if my kids

fine for kids but not adults we are in the maid dinning hall , went into the bar after , could hear the kids

dinner was great, they were very accomodating to my kids, and breakfast was also good

to a long day, we arrived late but still had an excellent meal in the bar after 9pm

hotel claims to be pet friendly and on the whole they are, but pets are not allowed into the dining room, you

bed in gascoigne room, lovely view of paddocks & roll top bath & prompt room service

were kids running up and down the corridors screaming and shouting at 7am

as we went to the black country museum , lots of food places near hotel , kids loved the swimming pool , the

note that it does get busy on weekends with kids and non-hotel guests

great breakfast, could use all facilities. kids loved the pool.

everything was in walking distance near the hotel pool was nice for the kids.

alarms going off in the night and most the night i had loud guests up and down the hall way and kids running up

don't have rooms big enough for kids with parents, so we had to book 2 rooms so the price was double, but if

then about 9pm there was lots of noise in the car park adults and children shouting and screaming this went on

the 24 hour reception, clean room and great room service

was excellent, easy to find and plenty of parking

nothing really as i felt that it was a nice experience and sort of kids / family friendly

it was clean and good size with kids

we were able to check in early and every effort was made to ensure the kids were happy

very comfortable stay for our family with two young kids

staff were super friendly and really supported us with our two young kids needs

wifi connection wasn't great but that was ok

couldn t get a wifi signal in my room (room 8) and the digital signal for the tv was intermittent

good wifi too

was unfortunate that the wifi failed in the room and we had to go to reception to check emails

poor wifi signal strength.

was bad, kids refused to use it

the really helpful guy on the front desk supplied us with plates, forks and even sauce ( for the kids)

are rather echoey obviously depending on just how many kids parents are allowing to run around and slam

the place is really good and we like it. kids love it and the people are nice, too!

much noise all hour till 4am there kids running around all hours and people shouting all hour and banging on

since had to email owners because her clothes were ruined there was a table full off screaming kids running

fabulous hotel. lovely clean room. food was great. plenty of parking.

lots of parking

we struggled to connect to the wifi

parking was tight when we arrived as the restaurant was really busy but managed to get a space

we were called in the morning to ask if we wanted room service or going down for breakfast

had room service both nights and breakfast

and the room service was excellent, all the staff very polite and helpful i was impressed with your own

breakfast was delicious and we really enjoyed the room service

parking could have been better.

good value, i really like the kids bed is a proper comfortable bed, not a sofa bed.

t have a lift, lots of stairs very awkward to take luggage especially if your with the kids

fire alarm came on in the middle of the night. kids not allowed to use the pool.

no kids allowed to be using swimming pool that was a bit disappointing

only disappointed, the kids can't go in to the pool.

very noisy, kids was running loudly, screaming, ok they live there,council families, but what about the other

kids running unchecked around corridors

the staff absolutely disgusting attitudes swearing , especially when kids were around

was really rude if you have toddlers who like to play do not go there as she approaches my kids instead of or

we booked for us couple and 2 kids under 2 years

might be best to room teachers in same area as kids

friendly staff, very clean and modern hotel. parking facilities were brilliant

was absolutely lovely from the reception staff bar staff cleaning staff they all went above and beyond to meet

also very pet friendly which our dog pablo really

restaurant and bar was great

huge bathrooms to boot which is great when bathing kids

the hotel also offered free parking and wifi

beautiful hotel, staff lovely good location with good parking

welcome---early check in wasn't guaranteed but all 4 rooms were ready on arrival (12

i was afforded an early check in for which i was extreemly grateful

to move us pictures are of hotel room you get put in a prison block out back with refugees kids banging on door

the room had a tv and there was wifi

hotel was really clean and beds were comfy can't beat a free car park and free wifi

we had no room service on the second day so the bins were not emptied

clean rooms excellent staff comfy beds free parking

location was great. staff were really friendly and helpful. they were lovely with the kids.

little dated and we was quite a walk through the hotel with 2 young kids but wasn t a huge issue really

hotel accommodated us with our child who is 5 years old but there was no kids menu available for us to dine in

the windows easily opened and unsafe for kids and the mould round the window was disgusting

piano in lobby with kids making a racket

but we knew size of room this beforehand and had two kids with us so hardly surprising we were bit cramped

free parking

wifi good

breakfast opens at 7

you need - including a pub next door where they provide a great dinner option and a beautiful breakfast to set

plenty of parking too

nice rooms good breakfast

m new to the uk so not familiar) it would be great to add paper towels or towels to use in the gym to be able

was no wifi for at least 24 hours of my stay and as i have a business that made it really hard for me

breakfast was great. we had room service which was excellent. the location is really pretty.

excellent breakfast which kids enjoyed and clean room

great breakfast and really comfy bed. perfect for staying with kids and facilities are great.

pool was very warm for kids also

the room was abit cold for us especially the kids

they were patient and tolerant of all our mess and noise from the kids and so kind to us all