just for the guy to change my room just for the tv in the other room to be broken too there were kids running

pool was out of order during my visit

i called to do an early check in at 11am

the hotel for the most part was very well kept and the shuttle service to the airport was very quick and much

nice remodeled rooms and tgif restaurant and bar made it easy for meals.

was on the second floor and the room next to me was very noisy because it was a bunch of kids having a birthday

arrived about 2 am with several kids

assumed our kids were the ones not drying off when there were

walls are thin you can hear into other rooms and the lobby had kids everywhere playing in the halls and lobby

that kids was all over the place and pool with no adult.

most importantly we are traveling with our 3 kids and two dogs and they put us in a room with an exit door just

had to switch room at midnight due to the people and kids screaming and banging around

it was good and kept my hungry kids happy since we had an early flight and short time limit

kids running in the halls all night

very clean. we stayed 2 days. they even folded the kids blankets in our pack and plays.

near airport & good breakfast kids enjoyed indoor pool

one night we took our grandson to the pool a group of 8 kids one adult constantly on her phone not watching the

kids liked the space also

many kids running through the hallways from parents booking hotel swimming parties for their

my kids did not swim very long because of it

which is essential when you re traveling with little kids

loud outside in the hallway, kids running up and down, yelling by both kids and the adults

people having sex in their car in front of our kids

my kids enjoyed the free breakfast

i loved the breakfast, and the dove

the pull out bed the kids slept i. was horrible. the mattress was lumpy and very uncomfortable.

the pool is so cold that my kids quickly turned blue & seemed at risk of hypothermia

the kids loved that the pool stayed open until 10 pm

outdoor sitting and play area was ideal for kids and adults alike

the place was clean, the room had a home feel to it, the kids loved the pool and basketball court

some rowdy kids that were running around middle of the night around 2am.

breakfast & my worse thing was when we was sleeping one night fire alarm start sound my wife & kids really scared

option to stream your own subscriptions ie netflix, disney +, which is great when traveling with kids like i

there was a lot of noise late during the night- talking in the hallway, kids running up and down the floor

there was a lot of noise late during the night- talking in the hallway, kids running up and down the floor

want the kids to swim but they want 50 dollars

friendly. efficient. clean. comfortable. good sports bar and good breakfast.

is an excellent service and room, gym and pool are very good but a jacuzzi next to the pool can be awesome

rooms were very clean, staff were amazing, and free shuttle trips to and from the airport and train station

hotel bar/restaurant was a complete failure

had no pool for the kids and it was in the ghetto, i was unhappy with my stay i will never stay

when we got back we had to wait another hour with 2 little kids

the area was wrong no pool for the kids when we 1st got in we came to a room that wasn t clean and to be moved

noisy kids running in the hall all night until 3am

don t stay here if you have kids .

rooms dirty with cobwebs and spiders, the floor is so dirty the the kids left dirty feet prints on the sheet

breakfast was great!i

gym open at 8am

it was in a great location and the breakfast was delicious

plenty of parking for our trailer

called earlier to see if we could check in a little earlier since we had been traveling with kids and we were

i traveled with my kids and my husband and when i booked something via online is because it looks good and

parking was a little tight but who cares

love the airport shuttle service! also very pleasant staff!

very friendly staff, great breakfast

the guest was very loud kids running in the hallway could not rest.

my kids loved that design of the hotel and how it was cylindrical

fitness room, was very poorly kept, mainly because parents at the pool were allowing there kids to run from the

i have 5 kids and it was comfortable enough for all of us and the staff did not bother me

my kids enjoyed the pool and we all had a great time

the kids enjoyed the wifi, breakfast and the many tv channels.

he then yelled at the house keepers infront of us which made my kids not feel safe staying there

we arrived after midnight and my kids were thirsty, we asked for water they said they don t have

were kids sitting running playing laying and talking on the phone in the hallways and in front of the

it was a cold night and kids with me i felt helpless

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

coke machine don't work horrible wifi not enough hot water

was dirty on both beds mattress one bed one was ate up the lock on the door broke i checked in late asked for

there were used condoms and syringes in the back parking

it was very quiet and everyone mind their own business parking by my window

wasn't very clean (holes in walls, baseboards coming off, pet food found behind dresser) and the location wasn

breakfast was good. rooms were neat and clean. hot pool was small but great for kids indeed.

the kids loved it as well since this was their first time in a hotel

breakfast was good. rooms were neat and clean. hot pool was small but great for kids indeed.

good breakfast

breakfast

no children s teams or partying kids

we attempted to get dinner via room service and were told we couldn't do to short staffing

enough staff on saturday for room service

we ordered room service for breakfast which was very good

breakfast service was slow and the kitchen messed up the order twice

i had to rush and get my kids out of the room

they accuse my kids of taking sheets and comforters .

tv didn't work the first night there were kids talking and running down the hallway, and i got charged for my

the pool was a hit with the grand kids

on the phone and asked for napkins that i was told no one was available to bring me any so my kids had to use

tap in kitchenette no free bottle water slow wifi misunderstanding with cleaning regime resulting in no

wifi didn't work the first night we were there

plenty of breakfast options for

the staff were amazing and helpful. they also allowed me late check out.

breakfast was fantastic if you could find something to eat you are to fussy. very good

not much there for kids.

the next time we go to visit our kids in chicago, this will be the only hotel i will consider

it because it was unappetizing and i didn't care for the buffet presentation, where little kids were handling

parking) good price and location ( two metro stations only 7min walk away from the hotel) the gym and staff were

we also ate at the h bar and the staff were very helpful

our kids were very

the elevator was broken so good luck if you had a lot of luggage or small kids and were unlucky enough to be

were knocking on my door at 1:30 am because kids were partying across the hall and the staff at the desk said

dirty napkins under the bed, a water bottle and a kids toy

roku tv was available for my kids.

luckily the hilton we stayed at before let us check out late because we had a wedding to get 3 kids ready for

no kids menu and more choices at the restaurant.

nice facility and staff, restaurant has great breakfast buffet,business center has use of computer (there was

i wish they had a pool and breakfast buffet

find it disappointing in this age that a hotel needs to charge for wifi

the location for perfect for us to visit our kids at uchicago

the location for perfect for us to visit our kids at uchicago

the bar had great drinks and food

room, gym, restaurant, staff, art.

in addition, i was denied a late check out the following day

maybe the hotel can make a rule for kids to be with parents at all times

area and when we went to the room i can't breath due to cigarette stench and also have two kids which is not

of all the non-smoking room they gave us had been heavily smoked in

the children were running and playing in the parking lot

the location was fine but 1st night it was noisy in parking lot ....

they are kids friendly!

desk people argued with me over changing my room when i asked to be moved to avoid screaming kids in the next

there where a lot of kids in there at the time so i attributed it to that

breakfast on the rooftop was amazing. staff was super nice, helpful to the kids and friendly.

a guest from a different hotel and the lady stopped me at the door but let the white lady and her kids in

the kids loved the hotel and loved their time in chicago

only thing i could suggest would be some basic options for the kids for food

better food choices for kids.

the room service speed was excellent

to convention center, nice food court and also sit down restaurant, gym stocked with cardio and weight machines

the outdoor space was also pretty nice but someone had it reserved for kids party so we had to come back inside

pool and hot tub were a hit for both the adults and kids

kids were in the pool area up until it closed

the room, pool, exercise room all too shelf

room service was great

breakfast was very good and the kids were able to eat a meal for free.

my kids aks for the swimming pool , but the pool not open at that time because the covid 19

the pool on the roof was spectacular and our kids loved it

my kids enjoyed the swim in the evening

i really enjoyed the fact that the restaurant was free for kids under 12 and the buffet food was pretty good

traveled to chicago with our three young kids (6, 6 4) and dog for spring break from se michigan

its our go to when visiting our kids in chicago

came there for the pool for our kids and enjoyed about 30 min of it

breakfast very poor. swimming pool just for kids not adults.

at least 9:30, busy day, hard to be up, ready, and down there before 9 each day, especially with kids

breakfast buffet was awesome even for the kids and everytime we needed something staff was right at our room

are friendly and it was clean and my kids love to it there nice view the food was very good my kids enjoy it

super noisy ( doors slamming, kids crying, people shouting, car alarms going off)

made a last-minute decision to spend christmas in chicago with our kids and needed to find a place to stay near

i loved using the gym on the second floor!

location to walk to the museums , room was really nice , pool and hot tub were nice kids loved it

information on internet said a kids buffet was available

restaurant is very specialized, which might not be the best for families with smaller kids

after we put our stuff away and kinda settle, i tried giving the kids a bath but come to find there are only

sketchy elevator and kids diving in hot tub

it's only 20 min from home, it was the perfect place for our mini vacation for the kids to enjoy some pool time

kids indicated the pool was ok

kids running around in pajamas,no shoes noisy.

i traveled with kids and this place was an excellent choice

kids liked swimming in the pool

a family with 4 kids were robbed by 3 men in broad daylight right as i was going in to grab a table for lunch

we had to lug our luggage and kids down to the lobby 3x to make it right

do not recommend for families with small kids - trains are close and loud, but for business travelers - yes

especially when kids are there for more than one day and weather is bad outside

wasn t really breakfast. just coffee and yogurt. kids loved it but i m lactose

beds were comfortable enough that even my kids fell asleep fast

clientele and the ignorant people that let there kids run around and do whatever

kids running up and down the hall

kids loved the breakfast

kids and adults enjoy our stay

wished there was a room to accommodate 1 adult and 2 kids

pool ran out of towels and know one was able to fill them for a while

only thing that was odd was that i was told i would only get room service if i requested it

hotel wifi barely worked

no wifi

wished there was a pancake or waffle option for kids

a lot of young kids running the show makes for a disappointing experience

we had also paid for a late check out and were being rushed out of our room 15 minutes past the regular check

loved the bar too

loved the pool and work out facilities

it's not great for kids

kids are not allowed in the pool and the younger staff members didn't seem too pleased to see them

we liked everything it's highly recommended for family with kids.

i have 5 kids traveling with me ages 12 to 17 that were super excited to swim so that was a huge bummer

booked there so our kids could swim when we got there they informed us the pool would only be open until 4 pm

i never wanted to spend this money on a hotel when it's christmas, my kids

between the screaming couple fighting in the hallway all night with the screaming college kids and then my bed

the walls are not soundproof so i heard crying babies or kids screaming throughout the day and the rooms are

kids were upset

our room so that my husband and i could have separate room from the kids

the kids got little teddies upon arrival

the doormen really impressed my kids and very socialable

were greeted by a very helpful valet gentleman who then provided little stuffed animals for our kids

the kids received a little gift when we arrived

the wifi is great

gym facility also nice with clean and up to date equipment

not much not to like - but i didn't try to the breakfast or the bar.

the only thing i could say here is free breakfast, but that's no big deal.

the lobby bar was fun and very friendly

breakfast hours were great and so were the sandwiches

bar not open, no room service or housekeeping that i could see

we enjoyed drinks at the bar on our last night

room was wonderful, wifi working well

the bed wasn t firm, sinks where you lay.guest laundry was not available, no machines.

we arrived earlier than expected and they allowed us for early check in

even brought the kids stuffed animals

was our first christmas trip to chicago and we needed to find a hotel that was close to where our kids live

this saga played out from midnight until two in the morning and we had two kids with us who were unable to get

get the wifi to work properly, it said that i was successfully connected, but it never worked so i had to

good wifi for a fee

to many kids running around with no adult supervision.

convenience, great food at the hotel restaurant, starbucks, my kids loved the pool and hot tubs and air hockey

i arranged late check out for 2-3 cuz i had 2 kids doing tri

are 2 hot tubs, one for kids and one for adults

my kids like the pool and we liked how convenient it was to everything

the gym was clean and had a great selection

for wi-fi per day is absolutely shocking, especially as you can use other amenities such as the gym for free

were able to accommodate early check in and concierge was able to deliver a bottle of champagne that met us in

the gym in on point, and they have those beds that you want to call after you leave and find out what

area for cars not sufficient, bar closes at 9:45 pm on a friday, and no way to grab a quick bite for breakfast

wish i could of gotten 1 room with 2 queen beds for the kids but the kids enjoyed themselves in their city view

the room itself clearly hadn t been cleaned in ages my kids and i were sneezing constantly because of the

mention of pool out when booking and booked this hotel since i had 2 kids with me based on pool

made my 4 kids (15, 7, 6, 4) and i wait outside until 12-1 am mind you i pre-paid $880

i had to get my kids out and they waited for me to climb out of the back bc you couldn t open the doors far

one and only complaint was the pool was really cold and there was one group of 14 kids in their and they were

close to my kids and always clean

need a day from the kids

kids in hotel pool after 9pm. room keys stopped working during stay. terrace area closed.

kids playing in the hallway late at night and pulling on my door handle it made me feel a little

a pipe broke and we had to move rooms 3 times . thee worse with five kids.

kids loved the room space of the double deluxe room

the view, my kids were excited to be on the 11th floor but the view was a building.

room we had were very hot to the touch and definitely not meant for families with young curious kids

looks as old as it is, even that it looks like it was recently painted, (my kids mentioned it looked like a

booked this room for my kids, the women at the front desk had it fully cleaned for them in 20 minutes and even

asked they said it was reserved and we couldn't use it, i was traveling with my newborn baby my 2 kids and my

my kids were definitely disappointed in that

night the pool was closed so my kids couldn t swim but it was back open sunday morning and the kids got to

there was no continental breakfast