services , the gym , the restaurant was closed for lunch and dinner.

gym. could be open 24/7

gym and pool was closed

room service was bad , no laundry, little bet far away

the pool and gym are closed due to covid but they did not mention in at the time of booking

missed the hotel bar for a drink

comfortable, nice staff, good breakfast and a small gym

no restaurant or bar facilities at the weekend

bad room service

no manned bar available for afternoon/evening drinks (at least not in august when we were there)

staff is very supportive, and the rooms were super clean and every day we had room service

pizzas for the kids were small, tasted bad, and looked like they came straight from the supermarket

hotel had no restaurant or bar facility open

very close to shopping malls and good fitness club

no room service, just a fridge with small amount of items

room service was absolutely unacceptable

room service never answered the phone when i called to order dinner.

clean rooms and friendly staff, good quality hotel good wifi

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant

no room service

a lovely restaurant bar beside hotel (castizo)

my kids and i would wake up sweating

towels were really cheap material was and old, they didn't not have shampoo, the laundry prices was really

amenities such as cups, cutlery (knife, fork, and spoon), hotel slippers, cotton pads, and a laundry bag

they could of informed us there was no room service

wifi did not work in our room as we were right at the end of the passage.

breakfast could have more variety

the gym room is very simple and small

also, delicious breakfast buffet

friendly staff and wifi worked well

the wifi was slow in the beginning but got fixed fast.

sometimes it's not as easy to find hotels with rooms for 4 (easier for 2 adults, 2 kids, but not so much for

the bed for kids in th family room was uncomfortable.

interesting decor and layout in the bar and restaurant

gym or pool

i can't think of anything. faster wifi maybe? but really everything exceeded my expectations.

and asked the front desk to support her with the luggage, at least because she was alone with my kids and the

a clean, beautiful, well maintained property, central location, great for family with kids

bathrooms walking distance to metro surrounded by eateries & super markets nearby atm super fast wifi very

did not have room service

was nothing done out of the norm for our pet

it was in the middle of major attractions, they welcomed my dog and my kids.

our kids stayed in that room and they reported the bathroom smelled terrible once the shower was used

also the kids tv didn't work, although not a big deal as they had their tablets but still not nice

kids enjoyed the bunker bed.

it was hard to clam down my kids about it :) - another first time seen hotel feature was 2 layers sheets on

room smaller than pictures, swimming pool not for free (15 per person) and not accessible to kids but 2-4pm

this hotel as my kids like swimming

internal pool under payment and with very limited time for kids (we booked the hotel because of the pool), and

i booked a family room that supposed to occupy 2 adults and 2 kids ( as shown in booking

whole entrance was blocked and taxi access compromised, some staff not understanding, kids seen as burden

all the things you could order and the gym is perfect for training a lot of time especially for kids and has a

bed is not only big, it's enormous :-) sofa bed for kids is also great

my kids loved the mystical glass waterfall

the spinning entrance gate maybe, my kids got stuck there a few times !

i was with kids who were hungry and tired

that the mattress of the sofa bed were quite thin, therefore on the hard side - it was ok for my kids, as they

family friendly, was definitely a plus, as we were travelling with 3 kids

one night i had to beg for someone to prepare the sofa bed for the kids

food / bar was great

early check in was amazing