pizzas for the kids were small, tasted bad, and looked like they came straight from the supermarket

hotel had no restaurant or bar facility open

tv channels were basic, bar and restaurant are open in the weekends and the breakfast foods were over cooked

room service was absolutely unacceptable

no restaurant no room service

staff is very supportive, and the rooms were super clean and every day we had room service

a lovely restaurant bar beside hotel (castizo)

room service never answered the phone when i called to order dinner.

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant

clean rooms and friendly staff, good quality hotel good wifi

rich breakfast with real orange juice - clean and modern room - working wifi connection - nice and professional

my kids and i would wake up sweating

didnt like the bed it was not confutable and no wifi connection in the room also the electrical output are far

wifi did not work in our room as we were right at the end of the passage.

the room service being once every two nights

room service at 9am

parking, comfortable beds, good wifi, excellent breakfast. location was perfect for our needs.

no wifi connection.

fact that room service was only available during restaurant hours

wifi works well all over the place

most of the facilities were closed as the restaurant and the bar and this must be advise when you book

breakfast could have more variety

good breakfast friendly

nothing - although maybe they could start breakfast a little earlier at 7am rather than 7.30am!

property was clean and the staff were great. bar man was lovely.

location, fantastic staff, good breakfast, clean and comfortable

this hotel as my kids like swimming

internal pool under payment and with very limited time for kids (we booked the hotel because of the pool), and

room smaller than pictures, swimming pool not for free (15 per person) and not accessible to kids but 2-4pm

i booked a suite and was charged extra for my kids to have suite level extras even though i had another room

whole entrance was blocked and taxi access compromised, some staff not understanding, kids seen as burden

and asked the front desk to support her with the luggage, at least because she was alone with my kids and the

a clean, beautiful, well maintained property, central location, great for family with kids

did not have room service

everything apart from the wifi, toilet and sound insulation.

wifi required to sign-in via a web interface

bed is not only big, it's enormous :-) sofa bed for kids is also great

the spinning entrance gate maybe, my kids got stuck there a few times !

it was a quite uncomfortable to spend all this time waiting with our tired kids at airport

my kids loved the mystical glass waterfall

size since we had kids with us and did not have enough space to open 3 suitcases in the room, but we managed

, staff very friendly including paula at the front desk you make all the extra touches for the kids extra

the rooftop/pool area is not fit for kids

breakfast was excellent and the pool on the roof was a fun experience for my kids

s all good, great staff, nice rooms, pool, great bar and fabulous location

just have a bad comment regarding the room service

in need of decoration and often repair in places, windows open completely so if staying with kids be careful

with reception they said if it is not available at cafeteria then can't arrange as hotel has no room service

wifi wasn t working the first day but they fixed it within a couple of hours

nice lobby, gym was basic but decent

the internet connection and room service was awesome

baths need slip mats for climbing in and out of the shower it was slippy for us and the kids it would be

spa facilities were good for families, it's possible to bring the kids between 10:00-12:00 and it was included

the pool was great for our kids

sofa bed was a little too small for our two kids aged 9&11

aside from those two hours kids are

family friendly, was definitely a plus, as we were travelling with 3 kids

one night i had to beg for someone to prepare the sofa bed for the kids

that the mattress of the sofa bed were quite thin, therefore on the hard side - it was ok for my kids, as they

location, decor, staff, breakfast, laundry

one night i had to beg for someone to prepare the sofa bed for the kids

may be better for this price in madrid; mini bar is empty, mattress is not very comfortable

room was very small, room service pasta was clearly over microwaved

great breakfast and room service. room was ok. good value for money for three adults.

reception staff very helpful and allowed for early check in

hotel bar hasn't reopened since covid, used to be good for evening drinks and snacks.

travelling with kids the safety features were important for us and the hotel provided it

didn t operate properly and wifi kept dropping out

wifi seldom worked and would regularly drop. refrigerator did not work.

i don't eat breakfast but their quality and variety is really perfect

travelling with kids the safety features were important for us and the hotel provided it

for one night it was fine, but with kids it's difficult to stay more

what are these kids and why it allowed staff

wifi was not working in the room but it was in the lobby, so probably a matter of poor router

wifi is not good enough.

location was fab and every morning a delicious breakfast to start your day just a couple of buildings up the

i kept hearing kids shouting and crying in other rooms

people walking with kids and dogs etc

wifi kept cutting out and no english channels on great television apart from stock market not even

room service is outsourced but an excellent service delivered in a lovely box by a very smartly

no bar or room service

paying as expensive as near hotels with one more star, nicer reception, bar and breakfast, international tv

there was a gym

breakfast and wifi speed could be better improved.

laundry facility is costly. no provision for washing underwear and drying.

wifi very poor- none in rooms and free wifi in reception was painfully slow.

stayed at the fifth floor and there is a wifi problem

very good location and clean rooms and stuff were friendly . breakfast was excellent

the location was great and the room was a decent size, the breakfast was nice.

location is superb, breakfast was varied and fresh and important to me is 5e hotel is pet friendly

room service is the worst

asked for 3 adult beds and paid for 3 but only got a double and short bunk bed for kids

we also had a worker take my kids yogurts after having to leave because he wouldn't let my son sit on his knees

they gave me rooms in different floors, i had to pay more to have my kids room on same

breakfast alittle earlier that 7

excellent location lovely pool friendly staff early check in facilitated

so great, not just with their recommendations but helping us with a late checkout and with our kids who were

property has a big kids playground in front of it

moreover, it is ridicolous that a 4* hotel does not offer laundry services on weekends

comfortable hotel in a central location. nice bar and restaurant.

excellent atmosphere - classy and comfortable - excellent room service

thank you to all the staff, the kids really enjoyed it

bathtub could improve on safety manners for kids and mature guess

servers were rude to the point it made you laugh but i figured they were just kids trying to get through school

the pool is a party hang out not really ideal for kids at all: very very deep, everyone drinking and railings

rooftop pool and bar was brilliant to relax for a couple of hours inbetween the chaos- kids loved it

location, good family room with bunks for the kids, massive bathroom with separate tub and shower

also the kids tv didn't work, although not a big deal as they had their tablets but still not nice

our kids stayed in that room and they reported the bathroom smelled terrible once the shower was used

kids enjoyed the bunker bed.

had a room with bunk beds for the kids

the rooms are perfect for students and kids small and cramped ( during our stay there was a full bus of kids

even with kids, it was a very comfortable, easy walk everywhere

there were kids running and yelling in the hallway and on the stairs for hours

unfortunately during our stay for the 2 nights, the hotel was full of kids, noises, and having breakfast there

the kids were running throughout the whole floor at night

luckily we put the kids into the smaller room

i loved the swimming pool and the atmosphere of the rooftop bar

the gym is excellent and open 24/7

the gym is well equipped and very clean, and the rooftop terrace bar a great place to have a

breakfast is poor.

had a room on the first floor which was very noisy at night with kids roller blading up the street at 3 am in

if you go with kids, ask for connecting rooms

there was a complimentary mini bar in the room

complimentary mini bar was a nice surprise which was stocked daily

- internet wifi does not work with laptops (but ok for smartphones)

layout of the room was perfect for our family of 4 (2 kids ages 10, 12)

thnx god our 3 kids stayed there

wifi at hotel works perfectly but they also gave us wifi device so we had internet all they when we

the hotel also provided a pocket wifi, which came in very handy

nelson, who works very hard in the kitchen getting the breakfast ready, was very nice and took an extra few

the bed for kids in th family room was uncomfortable.

sometimes it's not as easy to find hotels with rooms for 4 (easier for 2 adults, 2 kids, but not so much for

wifi and 3g connection

wifi

i can't think of anything. faster wifi maybe? but really everything exceeded my expectations.

they had a large variety of food to choose from that my whole family enjoyed (including the young kids)

bunk bed option in family room was nice for the kids.

the fault of the property, but we were traveling with kids

we were a family of 4, two adults and 2 kids and the room had 2 bunk beds which was ideal for the kids, in

our kids were on floor 2 and they didn t have the same problem at all, so keep that in mind when