Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare
no pool. bed in classic room very small
breakfast and the staff and i spend most of my time in the gym the size of the room i love the spa and the dj
lovely breakfast including all you could wish for
breakfast service was not good
old world charm and service. the martini bar was great!
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
very good staff and especially helpful to us for early check in
i warned that i will be with a pet, when we came a bed and a bowl were waiting for us in the room
the room service maybe needs a bit of updating.
wifi was very slow, or sometimes non existent
elegant, superb caring competent staff, fabulous breakfast in pretty garden terrace lunch or supper beautiful
Booking Options
Swimming Pool, Free Internet, Kid Friendly, On-Site Childcare, Avaialable Crib
in many ways from the handicapped shower for my mom who could not walk to the double bed for my kids
you can ask for a late check out for 10 extra per hour
staff were very friendly, the pool was great
location, very comfortable room/beds and enjoyed sun terrace/pool
gym is tiny despite pictures
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
thanks in particular to isabel - my kids loved the great detail at the end of our stay
there is a temporary loading zone and no one hassled us unloading our bags/kids/dog
room quite small for a family (2 adults and 2 kids). the room was smelling very bad.
breakfast is amazing and the team - 5star service - very kids
all the rest excellent incl room service sandwhich , and excellent duero white wine
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
v was a huge bonus as kids were able to watch cartoons in english and we were able to watch movies at night
quiet room, good part of the city. really good breakfast, healthy choices and good for kids too
my kids complained about the sofa bed, they said it was too hard and too low
clean, artistic interior of the common areas, pleasant smelling, luxurious bunk beds for the kids, excellent
it was very comfortable for our family with three young kids
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
glass sliding door to the bathroom directly opposite the kids bunk beds.
bunk beds are always a hit with the kids, and each has their own light
friendly staff. great location and great for kids with bunk beds.
kids loved the bunk beds and we loved the king size bed
cleanliness, comfortable beds, bed rails for kids not to fall out of bed
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
clean rooms, lively lobby, amazing breakfast, great location
low ceilings, breakfast can improve, concierge dining recommendations
location. bar and ambience is the best
comfortable, nice ambiance overall, restaurants and bar also great
bed, mini bar and bathrooms
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
the space in the room is also super comfortable for the kids to play around
breakfast buffet was filled with fruit
faves) and the location is where you want to be
the room service was difficult to access and overly complicated, what happened to the good old days
the restaurant staff couldn't have done more for us at breakfast and dinner
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
dust, the covers and bedsheets are not proper ones like it doesnt even close and the toilets are kids size
knocking on the door by room service on a room down the hall woke us up a couple time one of the nights
had to make a late check out because of my flight
room service breakfast at 5:30 am on our last day due to early flight
i hadn t seeing the pool or spa area so, i cannot say anything
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
you can find taxi stands, subway station, gym, park, attractions, very good restaurants and very good shopping
location of the hotel was amazing, and also we had two fantastic nights at the bar of the hotel
y & professional staff, very good hotel restaurant for both dinner & breakfast, great coffee , located in best
location and very well maintained breakfast excellent and good choice
there was also a problem with laundry
Booking Options
Free Internet, Kid Friendly, On-Site Childcare, Avaialable Crib
the bar (with local cocktail) was a highlight
the rooms, noise, gym, breakfast.
the room service people were truly kind & helpful in anyway they could, which said a lot about their
the gym was not available
Booking Options
Free Internet, Kid Friendly, On-Site Childcare
need more facilities in gym . atleast need to add a rubber mat .
some cracks in the sink and the shower was tiny / very compact, holes in the window shades and wifi that barely
the gym was disapointing
laundry is extremely expensive!
wifi access very poor, even the paid one.
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
had to settle for room service - not quite the same
they have a nice selection of buffet or menu for breakfast and the hotel is very modern
lobby too dark, breakfast too expensive for what was offered
very nice room, comfortable bed, good a/c and wifi, and a very good breakfast (free nespresso coffee
great friendly staff. delicious breakfast.
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
the doorman and reception desk to the bar and breakfast room, the staff were friendly, courteous and professional
small confined pool area and quickly gets crowded
ambience, smell of lilies upon entry, pool was wonderful, location perfect with access to many restaurants and
the breakfast room is lovely
staff were very attentive and friendly, the bar and lobby was great with a beautiful old world elevator as it
Booking Options
Free Internet, Kid Friendly, On-Site Childcare, Avaialable Crib
wifi not very good
my tv wasn't able to connect to hotel's wifi so no smart tv capabilities
only complaint, and it was not a big deal, is that it took a few minutes to conect to the wifi every time that
location, flexibility in booking, room service
the breakfast , lack of room service , cleanliness
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
working there dont help us searching places to go for dinner or lunch, they look like school kids
our room was the perfect set up for a family with 2 kids
you re traveling with young kids you might struggle to find more child friendly and affordable restaurants
double bed for kids and big bes for adults
we ended up having our 2 kids (14 and 10) stay in their own room on the same floor as of but it was very nerve
Booking Options
Free Internet, Kid Friendly, On-Site Childcare, Avaialable Crib
we asked for a taxi with a baby chair, the hotel was in charge of it, and they sent a taxi with a kids chair,
location, early check in, staff was very attentive and polite
the towels were not changed, neither were the toiletries and mini bar after our consumption
wifi doesn't work on any apple products - i was told that by reception managers
two devices on wifi is not enough, and once activated it is difficult to disconnect to activate another
Booking Options
Swimming Pool, Free Internet, Kid Friendly, On-Site Childcare, Avaialable Crib
passing the dj guy with your kids to reach the room elevator
is a space where light and sound can come through i tried to order from the room service the kids menu but they
bar service in the pool service needs improvement
rooftop chill spot and bar is oasis inside the top part of the city
room service food from slvj is absolutely great and cocktails super good
Booking Options
Swimming Pool, Free Internet, Kid Friendly, On-Site Childcare, Avaialable Crib
very recommended for families with kids
room service being delivered at midnight only we never ordered anything they came to the wrong room
1st floor we heard loud club music until the early hours swimming pool was more of a plunge pool gym was tiny,
a very tiny gym with minimal equipment. no iron in room.
the spa and gym needs updating , a bit tired
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
the double bed and the sofa bed for the kids were very uncomfortable!
alone with three young kids and required some assistance booking tickets and finding a courier service for
our family of 4 (including kids 7 and 9) also loved the pool and breakfast
the spa and wellness center were a wonderful surprise.
breakfast
Booking Options
Swimming Pool, Free Internet, Kid Friendly, On-Site Childcare, Avaialable Crib
the price for breakfast for kids could be more affordable as kids (mine at least) eat a bowl of cereal
he offered a room in 1st floor while we are in 6th floor and our baby and kids are in the next room
their gym is really a small room with one treadmill, one bicycle and a weight-pulleys station -
all the staff was very friendly and helpful, the bar area is especially good with a nice food menu which is
were very attentive and elizabeth who was working on the bar in the evenings helped me learn some spanish
Booking Options
Free Internet, Kid Friendly, On-Site Childcare, Avaialable Crib
special care and hygiene was provided for those of us traveling with a pet
small room worst room service
wifi was not working at all, for entire 4 day stay
there is a varied room service in the hotel
wifi has improved as has the decor, at least in my room this trip
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
the room service ( the ice-cream wasn't what we expected, it had snow flakes inside)
the gym was small but did the trick
food on the terrace and room service could be better
the lobby bar and restaurant are warm and cozy
sauna or gym despite advertising they did
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
we were offered a room on a different floor for the kids which we would have preferred not to
beautiful building, great location, spotless clean rooms, great breakfast
breakfast not great
in particular, the breakfast food was excellent and the service was excellent
i tried to find out, but doors to the spa was closed at all times
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare
the staff were super helpful, we have 2 young kids and had a lot of bags, so we were a little all over the
they also have special hotel stuff for kids, including a plush toy and special soap and for kids
rooftop terrace with pool, comfortable beds/seating area, bar with table service and spectacular views over
also the rooftop bar was a lovely place to escape for a little peace and quiet
were great, lovely rooftop pool and bar to cool down in and have an afternoon drink respectively
Booking Options
Swimming Pool, Free Internet, Kid Friendly, On-Site Childcare, Avaialable Crib
quite small for 4 of us, lucky our kids are still small (>10yrs), unfortunately the minibar is tiny, hardly
kids love the bunkbed
hate when i need to sleep with the kids and there was a sound for some who woking at night time due to maintenance
pool handy with kids for hot days
in the middle of the city, we had booked a family room with bunk beds to the excitement of our kids
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
the spa and amenities were extremely clean and tidy
location could not be better, breakfast to die for, interior decor and scent just amazing, lovely staff
i don't like concept of partially paid breakfast
service was very good, especially room service and housekeeping
special mention for lap pool, gym and spa facilities which really enhanced the experience
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
katy at quest relation she make our trip more enjoy the best recommendation for restaurants and kids places and
small kids
gym facilities were quite basic and not very luxurious, which was disappointing
the breakfast we ordered for room service was not very good for the money but that s no reason not to stay
was a little bit noisy in my room i think i was close to the laundry room beside that everything was good the
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
very nicely decorated, got everything, huge double bed, extra comfortable bank-beds for the kids, great balcony
we had a very comfortable family room which was perfect to accommodate two adults and two teenage kids
the shower was not the most friendly for kids. slippery and difficult to bathe them.
i was with family and kids, kids
we were in room 110 family suite for 4 with teenage kids
Booking Options
Free Internet, Kid Friendly, On-Site Childcare
our kids room on the other side was very quiet
the rooms were very clean nice gym breakfast was good the staff was very helpful
aircon and wifi work extremely well
used the gym each day which was also very
enjoyed the gym very much and how everything was maintained very
Booking Options
Free Internet, Kid Friendly, On-Site Childcare, Avaialable Crib
kids loved it and although the rooms were small they were very well designed and ideal
the kids bed felt a little bit unsafe for them
my two kids like to sleep with me and one was always in the crack and moving the bed apart
clean , kids friendly and everything near
no coffee/tea and kettle been provided which we really need that since all my kids was having cold and flu
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
breakfast menu was good, if not, quite indulgent
location, staff 5* and very good breakfast, with very options, in covid times
wifi was very slow and the lobby is very small
location, room was cozy, clean and quiet, staff very accommodating, posh rooftop terrace bar with amazing views
wanted to order room service at 12:30 am or sometime around it
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
service menu could be better as kids want chips and hot choc
site, busses and taxi stop but very quiet during the night which is great when you travel with kids
for example, free taxi from the airport and young kids have free breakfast
when traveling with kids it's not nice to have your children see you in the shower
loved that they accommodated our family of 4 with bunk beds for the kids
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
so upset with having my kids experiencing this on the last day of my trip
the family room for adults with two kids was slightly small
pet friendly, particularly cats
there technically is room service but it's not very nice and i think it's just some outside company, plus it
hotel is beautiful - especially the breakfast room
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
moreover, staff is excellent specially the male receptionist in the night take care of my kids very gently
were a family of 4 -with 2 kids
room size for two person is small. recommend travelers with kids to book bigger rooms
make us pay another room because of our 2 kids one 3 and one 5 years old they told us we can t be 4 in the
from the street, every bus , every car stoping, the conversation people had downstairs, kids laughing, everything
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
kids running innthe hallways
the buffet breakfast served at the restaurant has a great variety of different foods (hot and cold food, fruit
wifi is so quick
in , facilities and location is excellent ,most thing i like is the qatari kitchen menu from the room service
the breakfast
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
nice building and nice ground floor terrace and playhouse for kids
fridays and saturdays there is a huge disco under the hotel so on the street there are so many kids on the
wifi was intermittent sometimes
double room, we made a mistake of requesting for a pwd equipped room - thinking that having grab bars would
the breakfast buffet was wonderful
Booking Options
Swimming Pool, Free Internet, Kid Friendly, On-Site Childcare, Avaialable Crib
little candy bar for kids in addition to pop corn station eating for them at
pool is small but great for kids if you bring them
so friendly and so helpful to me and my kids
the popcorn in the lobby was a great touch, especially for the kids
of breakfast (18 euros per person - imagine for a family of 5 with small kids that don't eat much)
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
room service good but missing a chair to enjoy the meals sitting properly
the rooms were luxurious, the housekeeping impeccable, the breakfast outstanding, and the location is perfect
the staff were wonderful, breakfast lovely and location perfect
elevators were a bit far from the suite and the breakfast had the same menu everyday
gym not matching hotels excellent standards
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
is my 4th time staying at this hotel with my family (wife and 3 kids)
location was excellent specially if you are travelling with kids, hotel staffs were very professional and helpful
for our family of 5, kids age 8, 13, & 15
great quadruple room for our young family (2 kids under 3)
family rooms with bunk beds for the kids
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare
look like kids draw with pencils on it
we stayed with our kids and despite of the odds due to the snowfall in madrid we could have a comfortable and
d be wary about going back: 1 - the level executive lounge was more like a creche most days with kids running
room to be cleaned every day as if it was getting cleaned for a new guest, as well as the hotel's room service
very good breakfast. spacious room. very clean and comfortable. excellent wifi.
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
good location, good pick for families with 2 kids
the wifi connection was really inconsistent.
clean and spacious suite with kitchen, laundry & ac
loved the mini bar but i wish i had known that it costs money, a simple sign would be helpful
breakfast could be improved (more variety)
Booking Options
Free Internet, Kid Friendly, On-Site Childcare, Avaialable Crib
kids running in the morning
there is a kids area with books and toys
the breakfast was very good, although a bit expensive, especially for the kids
if you ll be needing laundry in your stay, laundrymat is less than 10 mins walk
gripe, but the tv remote has a netflix button but the tv itself won't let you connect it to the wifi to be able
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
sounds of the door open and close constantly from the next room (kids) but not so bad that needed a
terraca very busy , not possible to visit with kids .
you can hear it in your room and barely watch tv and get your kids to bed and it last until 10:30pm without
no pool for the kids to play around in very busy part of town
came with our kids and we were very happy with the room
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare
roof pool is a bit small and sometimes crowded with kids
elegant hotel , lovely & friendly staff, excellent wifi, nice location
room service 24h
the breakfast is also something different
the glass bar serves really nice food and drinks and the rooftop bar was a great place to chill out in the
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
we paid 191 euro for a triple room hosting 2 adults and 2 kids for one nigh during the easter holidays
location and price. kids and i felt safe being there.
no room service but not that big a deal as there are plenty of cafes and restaurants nearby.
the wifi was not great.
very good breakfast too
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
the staff: always friendly, helpful, suggesting wonderful lunch/dinner options and activities for kids
made it very convenient to leave the kids sleeping for a little longer
room was supposed to have bunk beds for the kids but we were put in a different room that had extremely low
area is very central but a bit in a red light district, kids felt not comfotable to walk towards the
kids slept in the bunk beds