a bar would have been nice, but there was a mini bar in the room and vending machines with hot and

mini bar fridge not working, shower broken support so you need to hold it with 1 hand

no manned bar available for afternoon/evening drinks (at least not in august when we were there)

late check out mas tarde

restaurant/bar is closed, no room service despite it being advertised on marketing material in the room

gym. could be open 24/7

services , the gym , the restaurant was closed for lunch and dinner.

gymnasium equipment is limited and very old

gym and pool was closed

regular price over 100 is too expensive for a facility where the gym and swimming pool is not ready for use

staff is very supportive, and the rooms were super clean and every day we had room service

pizzas for the kids were small, tasted bad, and looked like they came straight from the supermarket

hotel had no restaurant or bar facility open

very close to shopping malls and good fitness club

no room service, just a fridge with small amount of items

room service was absolutely unacceptable

my kids and i would wake up sweating

wifi didn't work.

room service at 9am

towels were really cheap material was and old, they didn't not have shampoo, the laundry prices was really

room had no wifi

sometimes it's not as easy to find hotels with rooms for 4 (easier for 2 adults, 2 kids, but not so much for

the bed for kids in th family room was uncomfortable.

maybe the fact that there was no pool

i can't think of anything. faster wifi maybe? but really everything exceeded my expectations.

close to everything- staff were very helpful - bar prices very reasonable

it was hard to clam down my kids about it :) - another first time seen hotel feature was 2 layers sheets on

it would be tight for 6 unless 4 are kids

excellent central location, yet relatively quiet, good family room with bunk beds for the kids

no of the kids wanted to sleep up there because it felt claustrophobic

location, good family room with bunks for the kids, massive bathroom with separate tub and shower

travelling with kids the safety features were important for us and the hotel provided it

location, room and bathroom lovely, great wifi

location was perfect, it was close to everything the room super clean and elegant really great breakfast with

didn t operate properly and wifi kept dropping out

pictures of property on line showed a picture of a restaurant and bar but they are at a different hotel

was so perfect and everyone at the front desk was so accommodating- they helped make our little kids feel better

breakfast for adults - not really great for kids

great location. large room for kids. clean.

area - taxis may reach it only early in the morning and we had to walk out with luggage and kids to street away

were 6 of us staying together, 2 adults and 4 kids

family friendly, was definitely a plus, as we were travelling with 3 kids

one night i had to beg for someone to prepare the sofa bed for the kids

that the mattress of the sofa bed were quite thin, therefore on the hard side - it was ok for my kids, as they

the breakfast and the service was great

wonderful staff, fabulous breakfast, an oasis in the centre of madrid

my kids loved the mystical glass waterfall

the spinning entrance gate maybe, my kids got stuck there a few times !

all the things you could order and the gym is perfect for training a lot of time especially for kids and has a

it was a quite uncomfortable to spend all this time waiting with our tired kids at airport

size since we had kids with us and did not have enough space to open 3 suitcases in the room, but we managed

for one night it was fine, but with kids it's difficult to stay more

what are these kids and why it allowed staff

central, close to city centre (gran via) and different metro stations good wifi met all the basic needs reasonable

room and bathroom, their service the next day holding our luggage and the wonderful spanish breakfast included

everything on time, early check in