friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

lack of international tv channels. wifi needs reconnection overnight

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

new and clean room. i like to gym and i could, however the gym room is small.

location north of madrid where we enjoyed peaceful evening walks and found things for all our kids to enjoy

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

because my kids loved the place

breakfast, nice, comfortable room with wifi

the breakfast was nice

clean rooms, great location across a park with amazing playgrounds for the kids, free street parking available

clean, cozy, nice personal, tasty breakfast

the bar hours were a little short and out of 5 nights only able to visit once.

breakfast was delicious and varied

wifi reception in my room 210 was very poor and erratic

service on weekend, no reason other than dont work weekends, could not enjoy pool too many kids, no kettle in

smoke (i arrived at 11:30 so was too tired to ask to change rooms, plus the hotel was full of kids from a football

play area for kids

lots of kids in and out of the pool, i would ve liked to see a bit more maintenance

the swimming pool, whirlpool and fitness room nearby science museum for kids shops, groceries nearby busses

was a lot of noise , there was a big group of kids that occupied most of the hotel and thet made oa lot of nice

in the booking site it offers spa and relax zone and it only has a small sauna near the gym

is clearly a 'business' hotel and the result of this is that the restaurant and bar do not open friday, saturday

wasn't too pleased that the hotel's bar was not open over weekends, as we were staying there for the weekend

in the booking site it offers spa and relax zone and it only has a small sauna near the gym

a gym would be nice

there was some awful construction work and hotel was nice enough to not make me pay for my mini bar as a token

told me the sauna was not working (the sole reason i was staying far from downtown), and that the gym

room service was available and room had a mini bar also

great facilities, good bed, great sauna and gym

my sister s family was also staying at the same hotel and they dealt with all issues (kids)

not a deal breaker at all, just an observation as one of my kids was looking to have a bath

the bar and dining room are small but cosy and staff is friendly, food is good

room size was good for me and the room very clean, receptionist and room service was very good

wifi was bad

i loved the hotel and next time i will come with my kids for sure.

booked to take my daughter swimming. no kids in the pool ..

easy because of construction, so if you are traveling with a lot of suitcases or strollers or kids, you may need

that in that night of maintenance work and also requested an extra bed for the kids and sati only late at 2 pm

that in that night of maintenance work and also requested an extra bed for the kids and sati only late at 2 pm

parking available, good breakfast, nice rooms, wifi. all perfect!

the wifi speed can be improved

the was no room service option either

wifi gave me trouble but was quickly repaired. great staff.

very good infrastructure, clean, good breakfast, goos wifi

thirdly - and the big one for parents with a young kids on a stopover night before travelling - it is not

brought two kids (1 year old, 2 years old)

is just across from the chamartin train station which was an easy walk over with luggage and kids (if you have

was not allowed to stay in superior double room with two little kids (1 & 3 y

in the restaurant does not begin until 8pm (culturally appropriate but inconvenient for us with kids- if you

hotel kindly put our two kids into adjoining rooms which made our stay peaceful with our own space

the bellman stood and watched as me and my 3 kids unloaded and carried our own luggage into the hotel

the comfort of the room and the facilities especially for kids were superb

staff brilliant with children and have a young kids club very nice, spacious room amazing bathroom and show

gym

it means the restaurant and laundry close on the weekends and holidays

property claims to have a sauna and gym

a 4-star hotel one expects a bit more extra facilities such as gymnasium, sauna, swimming pool or spa of good

gym was nice and clean

it was nice to have a gym in the building even tough it is very small

free wifi is clearly throttled to 'encourage' you to move onto the very expensive high speed connection

the gym was good

enjoyed its amenities and the breakfast was of the gods

room service was very efficient and friendly, everything i asked for was delivered in a timely

was a bit disappointed to the fact that there was only slow speed wifi included

swimming pool is only for +12 years old , so kids dont have an opportunity for fun

and we expected that we can use the pool specially the kids, and they were excited about it specially from the

we also tried the buffet breakfast (because of the kids)

i was traveling with kids and they should have anticipated this being an issue

especially i want to thank them for the presents for the kids

helpful staff, clean and good wifi

lobby, simple and comfortable. everything clean and new. good wifi. coffee and tea were free.

good wifi and ok breakfast

and clean hotel on a highway, with free underground parking and decent wifi, all this at a reasonable price

the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

clean rooms and friendly staff, good quality hotel good wifi

rich breakfast with real orange juice - clean and modern room - working wifi connection - nice and professional

no room service

room service never answered the phone when i called to order dinner.

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant

we were a family with 3 kids

advice would be to limit window opening- it may be dangerous for kids

my room didn't have coffee machine like my kids room

on the door step of the santiago bernabeu and such a classy hotel i love to stay with my young kids when we

except for a small gym, there is nothing great to do inside the hotel.

food in restaurant could be better, didn t use it. be good to have poor bar food

the room was just right, good wifi, very clean, friendly

food quality. room service

good wifi

there is no pool or gym. breakfast is expensive for madrid standards

laundry facility is costly. no provision for washing underwear and drying.

a day for wifi is from the last century

the wifi was poor also the breakfast was poor

the free wifi wasn't great. you had to pay for the high speed wifi.

breakfast and wifi speed could be better improved.