the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

lobby, simple and comfortable. everything clean and new. good wifi. coffee and tea were free.

wifi was not good. didn t work most of the time.

kind of tired looking. smallish room but adequate for a night stay. pet fee rather high imo.

good wifi and ok breakfast

stay in room 108 unless you like being kept awake - right next to the bar and restaurant

there is no room service 24 hours !!!

no 24 room service

one of the plates in the snack bar was quite low quality for such a place.

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant

clean rooms and friendly staff, good quality hotel good wifi

room service never answered the phone when i called to order dinner.

good wifi connexion, convenient parking in the building, variety of restaurants on site and around, very

rich breakfast with real orange juice - clean and modern room - working wifi connection - nice and professional

staff is very supportive, and the rooms were super clean and every day we had room service

parking, comfortable beds, good wifi, excellent breakfast. location was perfect for our needs.

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

fact that room service was only available during restaurant hours

tries to save money by not puting water on a daily basis in your room and not changing the soap bar even if it

no wifi connection.

pizzas for the kids were small, tasted bad, and looked like they came straight from the supermarket

hotel had no restaurant or bar facility open

back at the hotel, the well-equipped fitness room further complemented my active lifestyle, ensuring i could

bar does not open at night and little choice for dinner

room service was absolutely unacceptable

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

because my kids loved the place

location north of madrid where we enjoyed peaceful evening walks and found things for all our kids to enjoy

wifi reception was a bit poor in my room and i was dropping out from teleconferences every now and

service, cleanliness, bar and restaurant

clean rooms, great location across a park with amazing playgrounds for the kids, free street parking available

air conditioner was really loud at night wifi was very slow, would not have minded, but i needed to use it for

bar for breakfast available even though breakfast was not included in my room rate

breakfast, very good coffee, friendly and helpful staff, very clean, warm atmosphere,quiet area of

there's a nice bar right across the hotel, in the park

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

new and clean room. i like to gym and i could, however the gym room is small.

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

lack of international tv channels. wifi needs reconnection overnight

there was a gym

laundry facility is costly. no provision for washing underwear and drying.

breakfast and wifi speed could be better improved.

the free wifi wasn't great. you had to pay for the high speed wifi.

paying as expensive as near hotels with one more star, nicer reception, bar and breakfast, international tv

no tea/coffee making facilities within room and unable to get it from reception once bar closes.

very good and cheap food from room service

and friendly throughout the stay (for example, i mentioned to the front desk staff there was no bar soap in my

a gym would be nice

rooms were very clean and comfortable, the bar and the food were very nice, the staff were very kind and helpful

i loved the hotel and next time i will come with my kids for sure.

booked to take my daughter swimming. no kids in the pool ..

that in that night of maintenance work and also requested an extra bed for the kids and sati only late at 2 pm

that in that night of maintenance work and also requested an extra bed for the kids and sati only late at 2 pm

easy because of construction, so if you are traveling with a lot of suitcases or strollers or kids, you may need

nice quiet hotel breakfast had great choices bar staff friendly

minibar refrigerator , no kettle service , wifi in some rooms arent good enough, but k was busy outside anyway

gym is very small and some of the equipment didn't work

in several places , receptionist carla helped us making a phone call and reserving for us breakfast was great

property was clean and the staff were great. bar man was lovely.

the comfort of the room and the facilities especially for kids were superb

hotel kindly put our two kids into adjoining rooms which made our stay peaceful with our own space

staff brilliant with children and have a young kids club very nice, spacious room amazing bathroom and show

the bellman stood and watched as me and my 3 kids unloaded and carried our own luggage into the hotel

swimming pool was a bit cold

thirdly - and the big one for parents with a young kids on a stopover night before travelling - it is not

room furnisher is old. windows are not safe if you have kids travelling with you.

is just across from the chamartin train station which was an easy walk over with luggage and kids (if you have

brought two kids (1 year old, 2 years old)

in the restaurant does not begin until 8pm (culturally appropriate but inconvenient for us with kids- if you

i kept hearing kids shouting and crying in other rooms

people walking with kids and dogs etc

thing that could be improved is the wifi connection, signal was lost pretty often and strength wasn't enough

no room service available

room service did not meet my expectations. looked better in pictures but it's less than average

the gym was good

good value for money, clean, comfortable, room size and gym.

wifi sometimes hung up - definitely needs improvement

wifi very

clean, new, nice bar and very comfortable room

my kids and i would wake up sweating

amenities such as cups, cutlery (knife, fork, and spoon), hotel slippers, cotton pads, and a laundry bag

as well it has a lot of space a small kitchen big bathroom a desk, a good view, no noise and the wifi was as

laundry room was also at our disposal

the room service being once every two nights

i booked a family room that supposed to occupy 2 adults and 2 kids ( as shown in booking

i booked a suite and was charged extra for my kids to have suite level extras even though i had another room

room smaller than pictures, swimming pool not for free (15 per person) and not accessible to kids but 2-4pm

whole entrance was blocked and taxi access compromised, some staff not understanding, kids seen as burden

the pool is open from morning until night but only from 2-4pm for kids

advice would be to limit window opening- it may be dangerous for kids

we were a family with 3 kids

my room didn't have coffee machine like my kids room

on the door step of the santiago bernabeu and such a classy hotel i love to stay with my young kids when we

gym hall is very small

and asked the front desk to support her with the luggage, at least because she was alone with my kids and the

a clean, beautiful, well maintained property, central location, great for family with kids

the breakfast and bar services are commendable

breakfast good. very clean. great central location. staff very friendly and wifi very good.

did not have room service

really good location, comfortable beds, clean room, good breakfast and room service

fast wifi

), the excellent room service and the breakfast in the morning

were very friendly and professional on arrival and throughout my stay, the bar staff was especially good and

was very modern and clean and had a lovely seating area and bar in the main reception

so great, not just with their recommendations but helping us with a late checkout and with our kids who were

property has a big kids playground in front of it

the wifi was very bad in our room (fourth floor).

the barman is a fantastic man and very friendly, he helped me to prepare a surprise for my boyfriend

also the room service menu might be better if they have rice or soup dish for asians who can't eat too much

especially i want to thank them for the presents for the kids

swimming pool is only for +12 years old , so kids dont have an opportunity for fun

we also tried the buffet breakfast (because of the kids)

i was traveling with kids and they should have anticipated this being an issue

and we expected that we can use the pool specially the kids, and they were excited about it specially from the

i was with kids who were hungry and tired

my kids loved the mystical glass waterfall

it was a quite uncomfortable to spend all this time waiting with our tired kids at airport

all the things you could order and the gym is perfect for training a lot of time especially for kids and has a

size since we had kids with us and did not have enough space to open 3 suitcases in the room, but we managed

not a deal breaker at all, just an observation as one of my kids was looking to have a bath

my sister s family was also staying at the same hotel and they dealt with all issues (kids)

requested room service for breakfast because we were in a rush, but they told us we had to come down to the

room size was good for me and the room very clean, receptionist and room service was very good

no gym, no spa, no fitness room

, staff very friendly including paula at the front desk you make all the extra touches for the kids extra

breakfast was excellent and the pool on the roof was a fun experience for my kids

the rooftop/pool area is not fit for kids

air conditioning is perfect comfortable extra large double bed perfect lighting in the room fast room service

the staff are all super friendly and the pool area is a nice place to enjoy some time in the sun