lots of kids in and out of the pool, i would ve liked to see a bit more maintenance

play area for kids

smoke (i arrived at 11:30 so was too tired to ask to change rooms, plus the hotel was full of kids from a football

service on weekend, no reason other than dont work weekends, could not enjoy pool too many kids, no kettle in

the swimming pool, whirlpool and fitness room nearby science museum for kids shops, groceries nearby busses

was a lot of noise , there was a big group of kids that occupied most of the hotel and thet made oa lot of nice

the room was clean, with access to fast wifi and the addition of a coffee machine was an added luxury

in the booking site it offers spa and relax zone and it only has a small sauna near the gym

is clearly a 'business' hotel and the result of this is that the restaurant and bar do not open friday, saturday

30 is over priced and the cost of laundry, best bring spare socks and undies cheaper to buy new

not a deal breaker at all, just an observation as one of my kids was looking to have a bath

my sister s family was also staying at the same hotel and they dealt with all issues (kids)

the bar and dining room are small but cosy and staff is friendly, food is good

doesn t have gym

wifi is high speed

no tea/coffee making facilities within room and unable to get it from reception once bar closes.

very good and cheap food from room service

and friendly throughout the stay (for example, i mentioned to the front desk staff there was no bar soap in my

a gym would be nice

rooms were very clean and comfortable, the bar and the food were very nice, the staff were very kind and helpful

i loved the hotel and next time i will come with my kids for sure.

booked to take my daughter swimming. no kids in the pool ..

that in that night of maintenance work and also requested an extra bed for the kids and sati only late at 2 pm

that in that night of maintenance work and also requested an extra bed for the kids and sati only late at 2 pm

easy because of construction, so if you are traveling with a lot of suitcases or strollers or kids, you may need

room furnisher is old. windows are not safe if you have kids travelling with you.

brought two kids (1 year old, 2 years old)

is just across from the chamartin train station which was an easy walk over with luggage and kids (if you have

we had one day at the warner park , i made a sandwich for my kids, i left my bag on the chair at breakfast,

thirdly - and the big one for parents with a young kids on a stopover night before travelling - it is not

we booked family room with 2 adults ( king bed) and 2 kids ( 2 single beds)

the pool was nice, towel service and the little gift for the kids

limited food options for kids

the wifi worked well for streaming movies for the kids and doing work

no menu for kids

clean rooms, great location across a park with amazing playgrounds for the kids, free street parking available

very good breakfast all in all very good value for money

reception staff were excellent. bar and restaurant staff less so

breakfast adequate though

the wifi you have to ask them to connect, and at 5 am the day of checkout it was already down

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

location north of madrid where we enjoyed peaceful evening walks and found things for all our kids to enjoy

because my kids loved the place

breakfast is

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

hotel kindly put our two kids into adjoining rooms which made our stay peaceful with our own space

staff brilliant with children and have a young kids club very nice, spacious room amazing bathroom and show

the bellman stood and watched as me and my 3 kids unloaded and carried our own luggage into the hotel

the comfort of the room and the facilities especially for kids were superb

be great if microwave facilities to heat food available/provided by room service/ hotel kitchen

and we expected that we can use the pool specially the kids, and they were excited about it specially from the

we also tried the buffet breakfast (because of the kids)

i was traveling with kids and they should have anticipated this being an issue

swimming pool is only for +12 years old , so kids dont have an opportunity for fun

especially i want to thank them for the presents for the kids

was a bit disappointed to the fact that there was only slow speed wifi included

for the category of this hotel, the standard wifi should be much faster

reservation did not include breakfast

room decor is tired - restaurant/bar/ room service menu is too limited

the lobby bar closes at midnight:)

food quality. room service

would have loved to see more amenities like gym and indoor pool

wifi unstable. needed to log in continuously

they could build a gym. breakfast is expensive when compared to the options in the area

the room was just right, good wifi, very clean, friendly

bed, pool, playground for kids, airport shuttle and the staff is amazing

also the nice gardens areas and kids zone

big swimming pool. relaxing music. lifeguard. kids play area(although very basic).

kids in the pool shouting and the pool assistant did not tell anything to them or to their parents

there's a great little playplace for kids and lots of green space for them to run around

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

lack of international tv channels. wifi needs reconnection overnight

new and clean room. i like to gym and i could, however the gym room is small.

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

we were a family with 3 kids

on the door step of the santiago bernabeu and such a classy hotel i love to stay with my young kids when we

my room didn't have coffee machine like my kids room

advice would be to limit window opening- it may be dangerous for kids

good business hotel, with excellent quality of bed, good breakfast, and a nice gym.

the site you can't add additional bed for kids, by chat they say that's ok to add one and charge you a lot for

a little tough to find eating options in area. no shuttle due to covid.

its proximity and the shuttle service to the airport.

there was a pool on the roof which was nice to relax with a book while waiting to fly out the next day

hotel is very close to both bus and metro station and also provides airport shuttle

was excellent; if you are traveling with kids, there is a park next to the hotel

great park behind the hotel if you would like to have a walk or have kids

perfect for travelling with kids

spa is open for 16 years and older. also in the weekend the fitness is open at 10.00.

perfect for travelling with kids

beds aren't suitable for small kids who are in danger of falling off

food, friendly staff and the kids corner play room was great for our 3 children after a long day travelling

there was a pool, workout room, and even a little kids play area in the lobby

this was a bit tricky, especially when traveling with kids, and we would have appreciated being informed in

chose this hotel specifically because we were traveling with kids and wanted them to enjoy a fun time in the

the breakfast, great variety and it was free for the kids.

as went in august school holiday period kids enjoyed splashing - didn t get chance for land swimming

andre was gracious to my kids throughout our stay

the kids will certainly thank you for the use of the fabulous pool and slushies that the hotel provides

only negative thing were screaming kids in the hallway at 8 am on both mornings

wifi can work poorly sometimes

big rooms. laundry service was excellent.

the wifi speed can be improved

lack of room service after 11pm (arrived at 11.05...)

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service