was easy to get to, clean, pretty, decent pool area for the kids, and the staff was very friendly

really enjoyed our stay especially the kids because they have an indoor pool

the pool was smaller than what i thought, and there was no staff at the bar in the afternoon.

we really enjoyed the bar and pool

one of our phones had issues with the wifi

breakfast, could be better. at least add milk, for kids it is necessary.

i use cash app for things more to do with sending my teenage kids money or lend borrow from friends therefore

pool was good for kids but not adults, gym could use some real weight machines.

of kids screaming in lobby running back and forth from pool to bar where their parents were

no food in premise. no room service, no water or snacks. in room

the kids really enjoyed the back elevator for access to the cambridge mall

took kids to museum of science and my husband met a friend for celtics game so the location was perfect

am not sure why the second night, both my kids and i had severe asthmatic symptoms requiring us to take our

loved the scooter and camera for kids

getting the wifi to work was way too time-consuming.

this time i was with my kids and we enjoyed the

was super busy and packed but had good coffee and yogurt and good value for families with kids

easy to walk to restaurants, even were able to take the kids to the movies one evening as the movie theater

overall cost was bit high though room had kitchen, pull out couch, and we had bed brought in.

when i tried to at least use the enhanced wifi since their free wifi was slow, i could not access the enhanced

- they had a king sized bed room but that came with a foldout couch, not ideal if you want your kids to sleep

gym could be better equipped

room service is good

fantastic facilities - great gym, nice social space on 4th floor with games and leasure spots

room service was excellent. i loved the burger!!

crowds of drunk kids. rude bar-staff. lousy location for walking around.

good price but with that comes partying kids in the rooms

with crib they give us the most noisy room ever the were partying so if you are a couple with kids just find

the hotel supposedly gave us a pet free room

got there late (10:48 am) and was told had to hurry up because kitchen was closing for breakfast orders

my grand kids (whom i came to visit) and i, did also enjoy eating at the bisuteki tokyo restaurant

a lot of kids changing the room during our 4 nights stay

had three little kids with me and we were on the 9th floor and the window actually opened

my grand kids (whom i came to visit) and i, did also enjoy eating at the bisuteki tokyo restaurant

area on the lobby floor) - it is not too big, but was enough to do some remote work with a stable wifi

dangerous for kids

the place , was a great space for me and my kids

restaurant is expensive, not an hotel for travellers with young kids

they even had a game section on the bookshelves for kids and families

amazing location, especially when traveling with kids

no bar to meet our friends we visited

need a bigger gym or access to bsc next door

also breakfast is not included in prices and is very expensive

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash

it has fantastic facilities for kids, including a very large kids playroom that has costumes as well

location, very kid friendly (loved the kids activity room

activities for kids and adults

the kids loved that

the front desk saw us walk in with two young kids and called our room to see if we needed a pack and play

didn t hand me an item i stored with luggage for my kids s camp

they doted on my kids and absolutely made our trip

location trendy contessa on 17th floor nice bar gym & kind service it s a 5 star after all !!!

amazing rooms gym-bar-food service-location

the gym was very good

my kids loved the pool and spend more time there than doing anything else

breakfast was very good as it had something for us adults and a variety for the kids

we received 2 rooms first room was checked in at 10 pm in was fine my kids came in at 2 am and they were told

breakfast was ok, but the place was swarming with school kids this morning

were clean the pool was inside a great for the kids

and for kids it isn't really the best, we were the only people with kids and mostly business travelers

location. kids enjoyed the pool which is open later than some pools

the kids were disappointed and partially i chose the booking because of the pool for the kids

i went with my two kids, 7 and 4

too many little kids in the pool.

staff was so friendly and great with my kids

room service

food delicious and bar area relaxed with a lovely atmosphere

no spa available

swimming pool was small

i arrived at checking the fire alarm was blaring and fire department did turn it off (kids had gotten in via

pool was great for kids during layover.

the bus had several kids/adults scared

the kids loved the pool, i loved the shuttle service to the airport

pool was great for kids during layover.

kevin at front of house was superb. he was friendly, helpful and the kids loved him.

the amazing doorman gave our kids boston scrapbooks that kept them entertained in the

and friendly staff even friendly to kids

the staff were friendly and greeted our kids with care packages upon arrival

needs were solved smoothly and effective, large clean room with great breakfast, valet parking, kids

however with a partner or kids, we definitely could not have fit in one room

location, cafe downstairs seemed very popular (our local kids said so too)

wifi could be more powerful, but not bad.

had to re-log into wifi every single time

breakfast could have more options.

service at the bar was very friendly and good

room service hours were unacceptable and may cause us to not stay at ritz any longer.

foyer bar closed sunday evening on a holiday weekend

why pay for internet and to use pool /gym when i paid 1000s for 2 nights

location, amenties, gym access, restaurants

our room was beautiful, and had enough space that me and my 3 kids felt like we had room to move and open our

the pool spa area and the dinner at the bond with my family

the pool area is beautiful

this experience was deeply unsettling, especially given that i am not a pet person

breakfast not included in room price and quite expensive

especially our first night and after a long trip we couldn't rest because a family with kids were staying in

bathroom & snack provided with the afternoon drink would of been great perk for the kids

just the coffee....it is bitter and cold! however, my kids raved about the hot chiocolate!

the scent is so spa and refreshing

friendly irish bar and fab city bar great for cocktails complementary tea and coffee everymorning and fresh

the room service team was exceptional, and every meal i ordered was absolutely

wifi fiddly to use

gym super nice

spa was terrific. room service very good. staff throughout the hotel were outstanding.

spa was terrific. room service very good. staff throughout the hotel were outstanding.

fun for kids

breakfast in the oak room was great - best pancakes ever!

gym was located on top flor modern and

friendly hotel with a lobby dog to pet if you didn't bring your furry friend

great location, old world charm, impressive lobby. good gym.

they refunded an incorrect wifi charge without problem when i reminded them of my bonvoy status.

the gym is too simple

it would have been nice to have a bigger gym.

noisy college kids on frat convention were morons - but hotel room and staff were great

no restaurant but a bar. those with their kids may need a family friendly restaurant.

i did not sign up to stay in a covid infested cesspool full of college kids

have a problem with the key fobs, i changed at least 5 times, that bothered me or my kids because you can t

were some unsupervised kids that had rooms adjacent to our room and they were playing soccer at 10:30pm in the

cool hotel, friendly staff, kids loved it.

our kids locked some items in

extremely disrespectful continuing their parties in the hallways after 2am and families with kids screaming

great breakfast; a bit pricy; but well made. i had an egg white omelette and kids ate pancakes.

the staff at breakfast were really attentive and kind even though we had 3 loud young kids

was exactly what i expected: clean, safe, and very comfortable for myself and my two kids

i say worked well because by the time my kids got up, it was close to 10 and most restaurants were packed

the rooms are not too small, and there was space for me and my two kids to lay out our suitcases and also plenty

of 44 usd + tax for three nights on one room and two nights for the second room where my kids stayed

would love to be able to stay again next time possible with kids

star hotels are very nice, but being a family with 2 young kids i felt like an alien there

excellent location, harbour view from room. good food at restaurant. kids enjoyed pool.

beautifiul hotel great location . kids liked saltwater pool and hot tub.

was nice, my kids enjoyed it

everything was clean, great fresh and they also treated us so good me my wife and my kids are very pleased

bathroom not cleaned before arrival. property offered a breakfast credit as compensation

breakfast, but i still prefer the european mix of buffet and a la carte menu

there are no dressing rooms in the pool area, so we had to wait around our room for hotel staff before making

the guerlin spa was amazing also and my girlfriend really enjoyed and said it was the best massage she ever

a bit of long waiting time for the breakfast on weekends.

they made us feel so special (especially the kids) with extra amenities and treatment

food options were very limited especially in room service.

the pool was closed

great location. very good breakfast

housekeeping were superstars, especially the charming young lady that took care of laundry during our stay

the hotel is clean, close to many restaurants, shopping and t station. my kids love the pool!

location, pool with kids is a must, great vallet service, friendly staff, rooms aren t big but comfortable

kids had a blast in the pool and hot tub

kids had a wonderful experience especially swimming

how can this be avoided in the future as i will be visiting for the next 5 years with kids in school there