was super busy and packed but had good coffee and yogurt and good value for families with kids

this time i was with my kids and we enjoyed the

easy to walk to restaurants, even were able to take the kids to the movies one evening as the movie theater

the breakfast was tasty and the location made it easy to order in or go out for a meal

easy to access to the parking at the back and the laundry room located at the 2nd floor is quite helpful; it

my grand kids (whom i came to visit) and i, did also enjoy eating at the bisuteki tokyo restaurant

a lot of kids changing the room during our 4 nights stay

had three little kids with me and we were on the 9th floor and the window actually opened

excessive overuse of fragrance in the room, i thought i was sleeping inside a bar of soap, yuck!

in house laundry was super useful

- they had a king sized bed room but that came with a foldout couch, not ideal if you want your kids to sleep

wasn t much around it. our room was close to the 24 hr gym so could hear weights

used the hotel laundry service which ended up disastrous

room service has changed

disappointed with the laundry, so small and dirty. and no breakfast provided.

am not sure why the second night, both my kids and i had severe asthmatic symptoms requiring us to take our

took kids to museum of science and my husband met a friend for celtics game so the location was perfect

loved the scooter and camera for kids

the kids really enjoyed the back elevator for access to the cambridge mall

gym could have been a bit better

the staff were friendly and greeted our kids with care packages upon arrival

the sofa bed our kids slept on was very uncomfortable

that will be great the pictures i saw on line is not the reality this is my opinion and my kids people really

kevin at front of house was superb. he was friendly, helpful and the kids loved him.

the amazing doorman gave our kids boston scrapbooks that kept them entertained in the

with crib they give us the most noisy room ever the were partying so if you are a couple with kids just find

crowds of drunk kids. rude bar-staff. lousy location for walking around.

good price but with that comes partying kids in the rooms

i would have loved to have stayed in the bar area for a nightcap but not with the loud music and teenage

didn't know it was pet friendly

spa was busy with outside guests which didn t give me the time to have massage sections

the spa was incredible!

the gym is super.

gym super nice

large bathroom, comfortable bed, the spa and the welcome pumpkin bread and chocolates.

just the coffee....it is bitter and cold! however, my kids raved about the hot chiocolate!

especially our first night and after a long trip we couldn't rest because a family with kids were staying in

bathroom & snack provided with the afternoon drink would of been great perk for the kids

tithe room service was also still available and the food was delicious

bed, clean room, room service great

they made us feel so special (especially the kids) with extra amenities and treatment

breakfast and range of food was great

did not indulge in breakfast

the spa was heavenly.

spa facilities not great

however with a partner or kids, we definitely could not have fit in one room

location, cafe downstairs seemed very popular (our local kids said so too)

the restaurant bar attached closed at nine during the week.

unfortunately, i did not take advantage of the breakfast. i have latte at tradesman, etc.

breakfast was missing protein. only bagels and donuts.

the pool was not great and crowded with a bunch of kids making exercise impossible.

i wanted to bring my kids for new years eve to swim and stay in a hotel for fun

were requested for immediately going out of the building, it was really scary time with the kids, till the

we had a problem with our room (a large group of kids was staying on the same floor and was loud and running

the kids got cold fast and could not really enjoy the pool

they refunded an incorrect wifi charge without problem when i reminded them of my bonvoy status.

the gym is too simple

it would have been nice to have a bigger gym.

were some unsupervised kids that had rooms adjacent to our room and they were playing soccer at 10:30pm in the

booking could not be confirmed, kids were not included in the breakfast etc

noisy college kids on frat convention were morons - but hotel room and staff were great

it was a fantastic hotel - great location and good space for a family of 5 (kids range from 8 to 13)

i did not sign up to stay in a covid infested cesspool full of college kids

fun for kids

crazy that we pay for wifi with city rates

worth the upgrade, especially as the oak bar was so crowded on saturday night

pet friendly and my daughter even had the chance to walk the hotel ambassador dog which was a

oh and the breakfast at the hotel's oak restaurant is so incredible

the hotel is clean, close to many restaurants, shopping and t station. my kids love the pool!

works really well, very friendly staff, a pool that was very pleasantly not too busy to bring the kids to early

kids had a wonderful experience especially swimming

wine/goodie basket delivered by surprise after my kids mentioned it was my bday weekend

how can this be avoided in the future as i will be visiting for the next 5 years with kids in school there

didn t hand me an item i stored with luggage for my kids s camp

they doted on my kids and absolutely made our trip

poor wifi bar menu not great

lunch in the bar was great service and nice food

room smelled like fireplace

stayed there for the pool for the kids, limited hours was disappointing opening an hour before check out did

it is actually a big bath full of kids

kids at the pool, the pool bar smelled bad-like someone dumped alcohol all over everything, the

they have the option of 2 beds in the room so can sleep 2 adults and 2 kids if required

the best hotel bed i've ever slept on), and the rooms where spacious enough for 2 adults and 2 kids to stay

a bit of long waiting time for the breakfast on weekends.

breakfast, but i still prefer the european mix of buffet and a la carte menu

breakfast was disappointing

excellent service and wonderful breakfast .

wifi

would love to be able to stay again next time possible with kids

the rooms are not too small, and there was space for me and my two kids to lay out our suitcases and also plenty

of 44 usd + tax for three nights on one room and two nights for the second room where my kids stayed

i say worked well because by the time my kids got up, it was close to 10 and most restaurants were packed

was exactly what i expected: clean, safe, and very comfortable for myself and my two kids

staff was so friendly and great with my kids

needed to call for a bar of soap and wash cloths

no spa available

they added a bidet for us and always very quick with room service

our room had a great view of the park and the pool / gym were great

no bar to meet our friends we visited

also breakfast is not included in prices and is very expensive

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash

need a bigger gym or access to bsc next door

great breakfast; a bit pricy; but well made. i had an egg white omelette and kids ate pancakes.

our kids locked some items in

extremely disrespectful continuing their parties in the hallways after 2am and families with kids screaming

cool hotel, friendly staff, kids loved it.

the staff at breakfast were really attentive and kind even though we had 3 loud young kids

room service hours were unacceptable and may cause us to not stay at ritz any longer.

charge for spa / fitness access disappointing breakfast it is not a dedicated building, the hotel only

great hotel. looking forward to the return of the mini bar when checking in at midnight.

during check in( booking took a payment but hotel had another information); mini bar was empty; room service

had difficulties during check in( booking took a payment but hotel had another information); mini bar was empty

booked a big corner room with a view over the city, travelling with two kids

our room has very large which was great with two teenage kids

loved the amenities. the kids played in the pool and had a lot of fun.

great bar and restaurant

the facilities (eg gym) in the hotel are very limited, old and dated

was easy to get to, clean, pretty, decent pool area for the kids, and the staff was very friendly

really enjoyed our stay especially the kids because they have an indoor pool

extremely small pool, paid breakfast.

we really enjoyed the bar and pool

the supply of wifi is free! excepting that, everything is standard, but just standard.

amazing location, especially when traveling with kids

restaurant is expensive, not an hotel for travellers with young kids

they even had a game section on the bookshelves for kids and families

dangerous for kids

the place , was a great space for me and my kids

nice events organized by staff for both adults and kids - helpful staff

activities for kids and adults

the kids loved that

is the crappy toilet paper (commercial 1-ply) and the low low toilets are made for kids

the tower to lookout the rooms and the kids activity room

our room was beautiful, and had enough space that me and my 3 kids felt like we had room to move and open our

private kitchen doesn't have a lot of variety at the menu as a five star hotel

the private kitchen is also great

plenty of space lovely breakfast and brunch area and a great bar

staff from check in, to room service to housekeeping were exceptionally friendly and helpful