the woman was swearing at my kids and me and the staff just stood there and did nothing amd were not bothered

there s a swimming pool on site which was great for the kids and the family changing rooms were very handy

was rubbish for the price especially as the kids was the same price as the adults and the potato chip things

too many kids in the pool.

no air conditioner in rooms only fans & room was too hot for adults & kids.

it was more like a kids meal

noisy with kids running along the corridors, 2 fire alarms back to back, staff attempted to enter the room and

we felt it was nauseating to see staff behaviour, especially in regard to young kids

the desk seemed to be open 24/7 and they were really accommodating with extra requests around the kids staying

first night there were school kids running up and down

safety windows opened wide on 3rd floor not safe for kids even adults if drunk

the gym was tiny and for some reason they had allowed 2 children into the gym, the kids were running riot and

seemed to be over run with parents with kids that couldn t control them.

were really friendly and helpful, breakfast staff really helpful with the kids assistance and checkin staff were

of the pictures showed a pool so the kids were looking forward to that but we were told this park inn did not

i was alone with my 2 kids so felt alarmed at first sight of the place

breakfast was generous, massive full english even for the kids

could hear kids running and jumping about at

the room is big enough for a family with kids, staff are friendly, lots of parking spaces.

luckily didnt wake the kids

kids absolutely loved the stay, and staff couldn't have been more attentive going above and beyond,

the only thing we didn t know was that the kids eat for free

was great it suited our requirements,kids really enjoyed the swimming pool,breakfast was as expected tasty and

love the activity packs for the kids and the snacks extra

no kids tv channel

rooms where too hot making it uncomfortable for the kids and i.

have room service to order as we never finished at our wedding reception until 1am , ensuring everyone

shame no gym or spa. food was a little limited for non-meat eaters.

really quaint and friendly hotel with great staff and nice quiet bar with good food and drink.

wifi wasn t great in room

our stay 3 families no kids this time

the walls are too thin and we were wedged between families with kids on each side

stop it raining or offer valet parking! other than that, it s spot on.

i had a lovely lunch in the bar and room service for dinner

breakfast could of been earlier to give us more time in the spa before check out.

the kids had a place to venture to and we could grab some food easily

booked last minute on a long journey. friendly reception staff, goody bags for our kids.

plus, my kids loved their first experience of staying in a hotel

very good value, kids loved the food 'adventure'

no toys for kids at all

hotel, a little dirty in the main corridor but that was where alot of families were staying and kids running

food was very good, the breakfast buffet had a lot of choice and the evening kids menu was great

45pm only to be told that kids were not allowed into the pool after 6pm

kids swimming timing has to be same with adults thanx

there were alot of kids who were left unattended by their parents

location, shops chippy close bye,kids park,bus stop outside,,

there was kids running and jumping and screaming in room above or next door with pare ts yelling at them all

great with the kids, park across from kingstanding inn again great for kids

of a pub and the noise was terrible, from people shouting outside and underneath the window to kids running in

they use the pub mainly for events so lots of kids screaming, doors banging and banging going on in the room

only had 2 towels in the room and there was no room house keeping and staying for 3 night was as kids can be

i liked the power shower and the tea&coffee facilities and the kids enjoyed theassive tv and lots of channels

loved the staff, the 3 secure parking & the big rooms, kids area with books

our kids really enjoyed playing pool whilst the parents chatted over a drink(s)

great value for money, 72 for 2 adults and 2 kids, with a fantastic breakfast....bargain

since had to email owners because her clothes were ruined there was a table full off screaming kids running

comfy rooms and a bar plus beautiful meals this place is just right if your working or visiting friends in the

parking was tight when we arrived as the restaurant was really busy but managed to get a space

plenty free parking

wifi was not working

the sofa bed was made up for the kids and very comfortable

great prices, kids eat free when eating from the kids menu

clean, good parking and friendly

the free parking aswell

we ate in the bar and the bar and reception staff were really lovely and a good laugh

breakfast was delicious and we really enjoyed the room service

wonderful hotel and amazing staff, such a fantastic room. great free parking

facilities in the room were fantastic with reliable wifi and a 49

the free parking available is not much but not a big deal.

the wifi and tv worked well

huge bathrooms to boot which is great when bathing kids

great for parking, pets were welcome, really nice comfortable room.

wifi codes on door old/not updated

an early check in time of 2pm was very handy, and self check out just as convenient

huge bathrooms to boot which is great when bathing kids

just if there was maybe a window of time for kids to swim gor example

t have a lift, lots of stairs very awkward to take luggage especially if your with the kids

great with kids

i would have stayed for a couple of days if kids were allowed in the pool

fire alarm came on in the middle of the night. kids not allowed to use the pool.

noisy kids

the area is great i take my kids so they love it clean and tidy with lots to do

were kids running up and down the corridors screaming and shouting at 7am

as we went to the black country museum , lots of food places near hotel , kids loved the swimming pool , the

everything was in walking distance near the hotel pool was nice for the kids.

super friendly and efficient staff very comfy bed no husband or kids present.

we had a beautiful meal in the restaurant and breakfast was amazing, lots of fresh fruit to help yourself too

no longer seating in bar area - removed during covid & would be nice if it was reinstated.

breakfast superb, amazing staff

wifi sessions ware too short and phone log out often from the network

staff are brillant. great with kids. jackie is an amazing worker and person.

expensive breakfast as kids eat free only applies to under 12 not under 16 like other places .

kids were picking one when a staff member shouted

travelling with group of kids nothing in hotel for them to do

checked in of friday night to be greeted with kids running riot

breakfast was fresh and nicely made

shower head so you can shower if you don t want to wash hair no draught beers on tap in bar

parking, the friendliness compared to a large chain hotel, the chance to stay in a nicely converted

location and friendly staff - lovely breakfast and great location for town and plenty parking

gorgeous breakfast

availability of kitchen facilities makes it very suitable for myself travelling with family and kids

and because signal on my ozone wasn't great i was without internet at times and when ur wiv ur kids that like

doors in my room shut very quick which can be dangerous for little kids, they are also very loud

i wanted just 2rooms for myself and the little kids but a suite with 4rooms

room only had a functional snooker which the kids enjoyed all other gadget weren t

staff were super friendly and really supported us with our two young kids needs

nothing really as i felt that it was a nice experience and sort of kids / family friendly

kids acknowledged and given gift bags

it was clean and good size with kids

we were able to check in early and every effort was made to ensure the kids were happy

locks on the doors need to be more secure and my advice to parents it's not a place for young kids it's a

accommodated three kids and very helpful

bed wad comfy spa bath brilliant staff very friendly

the wifi signal in my room kept dropping out. wifi in bar area was ok though

room service had been available it would have made my stay perfect, as a woman on my own i would

previous spas - no where near as good as previous ones, basic gym and pool is very small with kids everywhere-

had no idea that the hotel vets pet friendly...our dog spent the night in our car.

swimming pool was great, glad i packed my swim shorts

everything was good and added gym facilities was great

confusion about me using the spa area as my treatments were booked in the afternoon and i checked out at

don't have rooms big enough for kids with parents, so we had to book 2 rooms so the price was double, but if

alarms going off in the night and most the night i had loud guests up and down the hall way and kids running up

everywhere was clean, loads of parking, staff were great, bar was cheap

everywhere was clean, loads of parking, staff were great, bar was cheap

missing room service information and do not disturb card

very nice bedroom, good bar ( except for the taped up couches )

good free parking in the hotel rear ground

clean with modern fittings, only downside was poor wifi

very conveniently situated close to villa park with on site secure parking

also, very good english breakfast

very cheap for 2 adults and 2 kids with breakfast included

would have liked a bath in the room for the kids as it was a family room.

on one of the days for breakfast there was no white bread left which didn't bother me put had 2 kids with me

adults and kids all enjoyed the buffet

kids decided they didn t want to share so i ended up sharing the sofa bed but wasn t due to

the bar staff were nice and friendly

the bed was very comfy too and a great selection of beers in the bar

plenty of free parking and very close to the station to get into birmingham

the check in process with the lady behind the bar was easy and she showed me to the room, giving me all the

warm, easy parking and a great atmosphere

go up anf down the stairs even for the checkout there was nobody to help with the bags me and my kids who are

the fact that the hotel doesn't have breakfast.

breakfast

room was lovely, nice and roomy with a great kitchen area

and showers could have been warmer and the extraction fan in the bathroom and kitchen were

i really enjoyed the stay and my kids loved it, we would definitely come again

this hotel was clean and value for money me and my kids enjoyed staying here.

staff were exceptional, nothing was to much trouble and the breakfast was lovely plenty of choice kids were

was a shortage of staff, so we were waiting for 5 minutes just for a cup to pour in tea, the kids didn't like

brakfast choice, thie kids loved making their own waffles with whiped cream and chocolate sauce and sprinkles

00pm which is amazing so i can enjoy myself after kids go to sleep

spa times for kids are quite limited and apply to teenagers as well

i was slightly disappointed about time limits in the swimming pool for the kids, but i was given this information

really, maybe wanted a swim with the kids but could not get a space due to covid restrictions

chose the hotel so our kids could use the swimming pool

the wifi worked, and we were comfortable during our stay

location for us as we were attending a concert at the utilita arena, a nice cocktail bar where we had a few

is when we returned from a music event at around 11pm we were unable to get any food as the kitchen was closed

very friendly check in experience, the wifi code i was given didn't work, the mattress was very old and

wifi

-there was a laundry room on the premises, also a gym if you could go (i couldn't cause i had the kids)

5) the team couldn t do enough and we re just so lovely and understanding with the kids

the quiet spacious and clean apartment. kids really enjoyed it. will definitely be back

my kids were thrilled with the ice lollies on arrival and having the car park booked in advance made

staff were so helpful with accommodating kids, making us feel welcome and going out of way to hold doors, arrange

no hot chocolate options for room for kids, again evening staff sorted this

location was slightly noisey with kids walking past and the dual carriageway

ideally would have preferred one room as we have small kids

a family upstairs i think kids were jumping off the beds at 12/1 am but everything else

great to have star city across the road to keep kids entertained and some good dining options there also

sofa bed in family room was a little uncomfortable for larger kids

pictures in the website and the room size werent matching, it was bit small but the kids enjoyed the

area was nice and everything was near by. the breakfast was nice and kids enjoyed it.

the kids were exhausted and we did the check in earlier

the christmas decorations ud83dude0d the friendly staff, the offer of a high floor, which the kids loved, and

due to kids' runny nose we asked for a vacuum cleaner which help to clean the kids' nose (do not worry, no

i hope they will introduced a new family rooms for small kids

sofa beds for the kids were really uncomfortable

my kids and i really enjoyed that bit

had a small kids play area

room was excellent value for money, we had a lovely meal after returning quite late but the young bar staff that

m new to the uk so not familiar) it would be great to add paper towels or towels to use in the gym to be able

poor wifi quality

was no wifi for at least 24 hours of my stay and as i have a business that made it really hard for me

good quality hotel with great staff. facilities good, and gym a bonus.

beautiful hotel - room was lovely and comfy, the bar and restaurant area also looked beautiful walking past -

no music in bar as background

wifi was abit slow.

wifi could drop out a bit sometimes (not for long though)

use of the university gym was very useful and appreciated

enjoyed a deep, hot bath (luxury when you have kids

there were kids in the room above us who sounded like baby elephants stomping around the room from about 6 am

we have 3 kids and stay in hotels to have unbroken sleep where we don't have to worry about plumbing issues

it goes without saying that it was so loud and noisy when it came to bedtime and with two young kids it made it

didn't sleep until the last residents were back )just like home with the kids

however, for a three day stay we did feel (family of four with young adult/teenage kids) that the breakfast

it was my partner's birthday and after such a year working in the nhs, my kids and i wanted to treat her

good if small gym

room service ends at 10pm so again missed out on dining in the hotel

small bathroom, not much space. no gym

the ability to stream films in the room was great especially when travelling with kids

was halloween weekend we stayed and the lobby was decorated and had treats for the kids

would ve been nice to have a smart tv (netflix or disney available) for kids.

helpful staff, friendly face upon arrival, breakfast staff were amazing with my kids, they were friendly and

no kids menu, shower floor could have done with a scrub as the grout was very discoloured.

to move us pictures are of hotel room you get put in a prison block out back with refugees kids banging on door

parking, free wifi, ease of journey to work from this base

we had no room service on the second day so the bins were not emptied

like a converted estate, room was dates, stank of cigarette, hair in shower, on towels wifi cut off, cups were

clean rooms excellent staff comfy beds free parking

we booked for us couple and 2 kids under 2 years

required when paying cash which left me a bit short on money that i had planned to spend on the kids for the

the staff absolutely disgusting attitudes swearing , especially when kids were around

, came to fix heater too, i lost the hat so he helped me out alot , other guy helped me out with kids places to

kids running unchecked around corridors

sad that there was no flexibility on my kids being able to use the pool.

no paddle pool for small kids

kids under 12 not allowed in pool weekday and no kids at all on weekends.

kids aren t allowed in the pool

kids has no pool access hopefully you will get one in the future

that it surrounded by loads of restaurants, you have the sea life centre for the kids, and it not to far from

location, great staff, great value for families as the hotel provides kid's meals and free kids breakfast if

staff very friendly and polite and a great choice for breakfast

wifi working, no instructions on room service or ringing down to reception

breakfast range of foods was fantastic & price really reasonable, especially as children eat free

watching monster trucks live which was only a 5min walk, breakfast was good and at check out the kids were given

top tier no fault attentive and kind to my kids

the hotel seemed quiet, no noisy neighbours, screaming kids etc

and a bit boring it would have been nice to have a chefs special like omelette or pancakes for kids

the staff were very helpful when i checked in i was told i had to get another room because i had kids

kids friendly and pet friendly.

staff were so friendly and welcoming and even had an easter hunt for the kids to enjoy

the lobby smells of figs and always looks smart and there s a great area for kids to play without making the

delicious breakfast and friendly staff. the kids play area was fabulous too.

even a pancake machine which impressed the kids

they gave us a free kids welcome pack, checked up on one of our children when he was crying at breakfast and

nice colouring packs for the kids nice big breakfast with lots of variety clean location great

my kids couldn't stop talking about her how caring she was to everyone in that canteen, running

it would be great to have an option with two single beds for kids in a family room!

everything was perfect my kids enjoyed the mother day activities in the hotel thanks alot

in the room all locked so no fresh air, in the room no toilet brush, no electric kettle, no kids chanel s on

little disappointed there was no bar fridge in the room to keep fresh milk & other perishables

also beware in house bar prices

very nice and friendly staff, bar was lovely and room was 1st class, definitely be back soon

we ordered room service breakfast - nothing wrong with the quality, or service, but i think we would have

great location kids loved it the breakfast was lovely

adults, 2 kids, 7 & 9) stayed overnight and were very happy

staff were very helpful and kids loved the choices at breakfast.

one lovely lady even offered me a takeaway box so i could bring food back to the room while the kids were

i love this place ,kids enjoyed every bit of it

little dated and we was quite a walk through the hotel with 2 young kids but wasn t a huge issue really

the windows easily opened and unsafe for kids and the mould round the window was disgusting

hotel accommodated us with our child who is 5 years old but there was no kids menu available for us to dine in

piano in lobby with kids making a racket

with bags and young kids that walk was not practical as we had to go up and down several stair cases, long

the ony channels i could watch was 1 or kids programs all the others were jumping

balcony doors did not lock and railings on the balcony were low so dangerous with kids.

wifi not available in room, only in lobby.

room service! said 24hr sandwiches but 'when we asked we're told 'none available'.

hotel looked nothing like the actual hotel,damp,lift not working,bar closed down,no restaurant or room service

definitely disappointed weekend break from the kids, got no sleep and i also do social media so was hoping for

wasn t clear the spa wasn t for under 16 s we wouldn t have stayed here and the kids were very

booked this room for our 10 years anniversary to be away from kids for a night

don t recommend this hotel for family, rude pictures around which are not suitable for kids, limited area and

i didn t call down to reception as i didn t want to wake or alarm the kids

room, champagne, chocs and cake and fruit. night away from the kids.

not good if you have baggage, kids or you're elderly

we were walking distance from the bull pen which had kids of shopping and food

no kids menu, extra bed was very uncomfortable and cost 15

had to move to adjoining rooms on the second night of our stay which was very disruptive with 2 kids

everything was clean, at the restaurant the food is good they also have a spa and a clean gym breakfast with

we got offered a complimentary late check out of an extra hour also which was nice

kitchen staff work there socks off in the morning keeping all the food available

hall room bathroom everything was clean, at the restaurant the food is good they also have a spa and a clean

to do with the hotel but seeing someone at breakfast all sweaty from being at the gym, mopping himself with a

staff were helpful and friendly. swimming pool was nice size for kids.

they were patient and tolerant of all our mess and noise from the kids and so kind to us all

spacious, comfortable rooms. kids loved the pool. great buffet breakfast with lots of choice.

to allow older kids in same room when searching universities as it is an expensive time

excellent breakfast which kids enjoyed and clean room

for a peaceful night away from kids hoping for a good night out and a bit of a lie in on saturday morning,

the hotel was a complete disaster run by kids , as soon as i checked in i asked for a wake up call

access to the gym and the room service option were just bonuses

mini bar great asset

warm room late check out

was tiny , single bed was smaller than my kids single bed , no air con or even a fan it was absolutely boiling

mostly everything, couldn't fault the hotel.except for the bar closing early.

it had all the amenities i was looking for such as a wifi, a bathroom (which i didn't have in my previous hotel

great place and desk guy was sound and bar beside great crack in station bar very friemdly

clean: rooms and all floors they have lift to the upper floors reception: excellent very fast wifi

with 2 very tiring kids i really don t know what to do the hot water finally resume around 10 pm but

everything was fantastic... kids loved it and breakfast was exceptional- 5 star service

the worse night with the kids i ve

had suite kids had put up beds in the living area at first walk though it looked really amazing

we had kids with us