Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Indoor Play Area, Avaialable Crib
and they have so many amenities for kids to play and be busy
jacuzzi and swimming pool had warm water
waiter was super friendly, room was very clean and comfortable, delicious hot breakfast, great pool area
love it breakfast was perfecttttt
included breakfast was good ( except not very warm pancakes and the
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare
for the extra towels for my kids they took forever pillows and mattresses were the worst i have had in years
specify on the booking the age of my kid, however during the check in i have to paid for two kids under 13 as
breakfast was limited to 1 because we hadn t added our kids to reservation even though we added them
bad gym area with a lot of mosquitos
was no a good wifi signal in the room i stayed originally
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
odor in the room aisle without air conditioner really small and not friendly parking lot elevators were the
really enjoyed the breakfast, the full room and of course the cleaning stuff was incredible
hotel was great, and breakfast was hot, ready, and delicious
parking was a bit stressful but not too bad
maybe they kept them open due to covid concerns but everything else in the breakfast area, many people touched
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare
i like that it has a bar and restaurant on the entrance
beds were super comfortable, the bar in the hotel is a plus
sink and shower in the room had a bit of a drainage smell, the pool needs keeping up, the tiles are coming off
internet (wifi) signal in mu room was weak again
gym , swimming pool and location
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
breakfast was ok if you make some eggs and meat or even something traditional from mexico would be
breakfast was ok, although the breakfast area is rather sober and crammed
location is not good,very little parking,breakfast was little to nothing they never refill the juice or fruit
said that there was a gym, that is actually why we choose the hotel, however, the gym is closed and full of old
we could cool down in the swimmingpool, play ping pong during the evning and enjoy a nice breakfast in the
Booking Options
Free Internet, Kid Friendly, Avaialable Crib
room too cold for me. no way to control temperature. wifi very poor.
wifi wasn't working this day, and the cleaning woman didn't know anything about the internet, so i
the wifi was very good when working (90% of my time there in 3
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
weren't in the room much, but when we would go back to the room after an exhuasting outing, the kids like to
the breakfast needs a little more variety.
the restaurant, my family and i went for breakfast and did not have very good service, it was not that busy
everything .good price. excellent management. good breakfast i love everything
morning breakfast too much crowded, no place where to sit, it necessary to re think this area
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
both our mattresses had large patches of stains presumably from kids wetting the bed
the macroplaza is very big with lots to do for the kids
saw roaches in our room, you could hear all the noises from the people in the next room (they had kids so it
their recommendations were spot on and so kind letting me into the pool when the key wasn't working
the website advertised a pool but it s under construction and it should be mandatory that it s listed under
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
breakfast buffet was repetitive and limited
breakfast staff were very friendly
good breakfast, clean, easy parking
parking lot staff
good breakfast, clean, easy parking
Booking Options
Free Internet, Complimentary Parking, Kid Friendly, Avaialable Crib
also, they were building the new parking lot all night outside our window, we didn't manage to get any
hotel felt worn my room had view to a multiple level parking lot it was noisy (restaurat extractors) the stars
traffic noise whereas the backside is more quiet with a view and very close to a multiple floor parking lot
is old, the room is ugly, the window was small in the corner of the room with the view to the parking
parking lot is sufficient
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
my laundry ticket was changed and they tried to charge me more than the price of dry cleaning a formal
wifi, it's frustrating slow or it goes on and off, i've asked multiple times to no avail in 3 weeks
bar closes too early
service was better as fiesta americana. common areas and gym looked well used.
customer service was not that great except for the bar tenders, they rocked.
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare
staff, comfortable bed & room, nice gym, pool, good breakfast in amazing hall, nice historic bar with exquisite
front desk personnel were very polite and and room service on point, valet parking one of
character of building, location, comfortable bed. secure parking.
it was very nice to have a mini fridge in the room and access to a microwave (from the restaurant/room service
room service puts alot of pressure for you to get out
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Indoor Play Area, Kiddie Pool, On-Site Childcare
with 5 children it s almost impossible to find a hotel that will be kind with kids
to close to the swimming pool could hear kids yelling
i could hear clearly the noises from the kids playing in the pool until almost midnight
pool got loud from all the kids
i liked the fact that the property had a pool and slide for the kids
Booking Options
Free Internet, Kid Friendly, Avaialable Crib
nice little gym
being pet friendly is a big
wifi was a bit slow, text and email communication was in spanish only.
stay after a long drive - pet friendly & great location
the rooms were hot, it was not easy to contact room service. the carpets are aged.
Booking Options
Kid Friendly, On-Site Childcare
need to improve room service, no tv remote control, towels and coffe in room.
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare
wifi speed is so slow and amenity is nothing
the swimming pool
water in the pool was still freezing cold
room service, front desk service, restaurant service.
wifi connections were weak. i had to move closer to the hall way to get a stronger connection.
Booking Options
Swimming Pool, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Kiddie Pool, Avaialable Crib
the speed of the elevator very fast but funny for my kids
the bar could be bigger though
excellent breakfast!
the pool, jacuzzi and sauna make the stay even more relaxing
pool and rooms excellent
Booking Options
Swimming Pool, Free Internet, Kid Friendly, On-Site Childcare
the pet friendly
the bar should open at 2pm instead of 4pm? but its fine..
bar , workers didn t had no idea how to make an old fashion
could not be controlled from the room, had to seek hk help the laundry service is sloppy
star hotel, well located, nice building, exelent friendly staff, bar terrace, restaurant, pool, rooms very quite
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Kiddie Pool, On-Site Childcare
super clean nice staff good breakfast lots of things inside the room
the elevator smell horrible and ther is an indoor pool with glass cealing, not a good idea in a city as hot as
the gym was out of limits as they had it closed and the disappointing fact is the internet had a
easy parking, friendly staff and great breakfast.
very peaceful and great breakfast!
Booking Options
Free Breakfast Buffet, Kid Friendly, Avaialable Crib
food , not very helpful girl at breakfast .
the breakfast is not good, and the area wasn t clean
the breakfast
shocking breakfast , no tea , orange juice dispenser not working
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Kiddie Pool
breakfast was excellent!
parking space
is suposed to be pet friendly but the restaurant is not
they also have breakfast included
parking
Booking Options
Swimming Pool, Free Internet, Kid Friendly, On-Site Childcare
would like a nice bar by the swimming pool also the breakfast is so expensive 250 pesos for an extra person too
however, my room service provided the wronfood, we requested an uber from the frontline for a concert and they
pool size
gym was very basic and run down
i liked the location, bar hours and the restaurant
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
the breakfast is good, they have free parking the location is very good.
working on the night of july 4th, was competent enough to resolve the problem that i had with the parking card
few minor details, the pillows are worned out, there is no direct entrance from the underground parking to the
the breakfast is delicious
really like my stay here, the location is great and the facilities are really modern, wifi is good and you can
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Avaialable Crib
i still waiting for the extra towels for my kids
ac kake a lot noise i needed turn off ,som people and kids make a lot noise they talk a lot and the kids running
group of kids were making a lot of noise across my room, so i decided to ask to be change to another room
was little noisy ,kids running in the hall ,even adults making noise they tought they own the hotel ,playing
they allowed me to check in at 12 pm which was great for my kids
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare, Avaialable Crib
have an excellent service, they have a computer's room if you need one, a great heated pool, and the room is
the fitness machinery in the gym does not work well.
the pool is small
i would say the breakfast was good, also the gym.
gym and pool are always very clean
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Kiddie Pool
there is a pool and a playground for the kids
wifi never worked on the tv
tv was a problem, we needed call to lobby to program it, the red and password suplied for the wifi was no correct
breakfast was tasty but minimal, but the staff was great
the bar service is worst
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
need a lot of training are slow and they never make eye contact looks like you re dealing with kids
location, service, and breakfast
breakfast is delicious , the location is close to everything , is clean and the parking is always safe, and the
continental breakfast, coffee was horrible it seemed like they added the whole can of coffee to brew
front parking lot area it s just a meter of time before some older person suffers a fall and cold
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
breakfast can be improved.
a slight confusion as i one of the waiter wanted me to pay the breakfast but told him was already included in
delicious breakfast and lovely staff
breakfast is good with omelettes that you can order, chilaquiles etc
very close to kali coffee, great gym and terrace. good breakfast.
Booking Options
Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare
the parking lot was spacious enough for all the cars there and didn't have trouble finding a spot
the parking g lot is limited
the wifi could be better
like the hospitality and also the beds. gym was very goof as well.
location, ground floor with the lobby, restaurant, bar and garden
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
great location, awesome price, very nice rooms and the kids loved the pool.
clean, buffet, parking, service, everything was good.
parking too dark
free and safe parking
swimming pool too small, not enough parking lot
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Avaialable Crib
need a pool for the kids! monterrey is so hot
is expensive and bar is also expensive
add a pool
breakfast buffet and room service were top notch. service was highly attentive. excellent views.
leaves a lot to be desired but worked, didn't have time to use the spa but no pool/sauna/hot tub/cold plunge
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
the restaurant is great and the bar tender (cristhian) is a true mixologist and made fantastic drinks for us
breakfast and views
great value including parking and breakfast
the restaurant is nice and the free breakfast was good
i like the quiet the room was. the buffet breakfast was excellent.
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Avaialable Crib
late check in, the spa dosent be for the residents it s open to every one and dosent have space and dosent
spa dosent be for the residents it s open to every one and dosent have space and dosent have pool
wish it had a pool
parking lot
i missed a swimming pool
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
was great, the rooms are spacious and well equipped, perfect for longer stays with kids, good breakfast included
great breakfast
the amenities are like the laundry room was exactly what i needed
breakfast was really good!
lobby and parking and elevator entrances all disconnected
Booking Options
Swimming Pool, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
a great advantage was the possibility to do laundry in the hotel's laundromat
could do with a bigger breakfast area.
disorganized breakfast
for pets is next to the freeway and the cars drive fast and close to the sidewalk, not enough grass and
breakfast, and omg the pillows are amazing
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
breakfast was included and there was a great selection of everything (waffles, toast, cereal, eggs,
charged pet fee even it was a service animal & did not respect booking notice that it wasnt supposed to be
below average but “cheap for the area” they gave me a quick and early check in
well located, simple and comfortable, clean, staff is friendly, the breakfast menu was good
early check in accepted
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, Indoor Play Area, On-Site Childcare, Avaialable Crib
there was a nice, warm friendly vibe kind of hipster, with young families and kids in the lobby area plus a
location and free breakfast for the kids
but room service was available
of it everywhere -no english speaking employee, just one -phone didn t work inside of the room -wifi connection
the pool was great staff were nice
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare
breakfast was really good, people friendly at all times, swimming pool was enjoyable for kids and the mall was
looked for other hotels but you have to find parking and walk far to get to the hotel and i have kids so that
the location was great for my purpose. the pool area is very pretty, and the room was big.
pool area was beautiful
free parking which was nice when my friend was picking me up
Booking Options
Swimming Pool, Kid Friendly, Kiddie Pool, On-Site Childcare
kids in jacuzzi
my kids loved it, it has an extra tv area and a table for 4 with a little kitchenette with plates,
hotel on monterrey by far love the room, the pool and the restaurant
our only complaint is the room service that took way longer than we were told and a broken ventilation shaft
use the rooftop bar you have to reserve a space and rarely are any available while you re staying there even
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
dirty pool and same breakfast
breakfast was very basic but i understand it's because of the pandemia
pool wasn t clean
pool was outside, water was cold
breakfast selection was very limited
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Kiddie Pool, On-Site Childcare
that kids couldn t be in the gym
being seated for the breakfast buffet while eating with my kids the waitress come up to me to tell me my room
had expected more from the gym
in bar at first evening (21 march)
pool was not full, so we didn t go swimming
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
access trough the door and ladders from hotel to mall is not very ergonomic and safe, people and kids can slip
buffet breakfast was over priced
also, on sunday, the area around the swimming pool was not cleaned, there were no clean towels and all the used
the gym room and heated pool are nice
swimming pool
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare, Avaialable Crib
it is an indoor swimming pool and we were woken up by the kids that started swimming and having fun while being
extremely nervous to go to monterrey (i ve never been before) but now i want to go back with my kids
wifi connection not very good
wifi was very low speed breakfast was good
valet parking is very difficult to connect with
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Kiddie Pool, On-Site Childcare
pool always crowded with kids
location 24hr room service
pool was cold, so we spent most of our time with our toddler in the jacuzzi that was warm
it's a good hotel for your money, nice facilities, pool and gym.
pool was closed but it s due to covid.
Booking Options
Swimming Pool, Free Internet, Kid Friendly, Avaialable Crib
pool and location
loved the view from my room and that there was roof top over pool
pool was cold, we had to stay at the jacuzzi all the time